Customer Support Operational efficiency. Scaling 
SaaStr
JUNE 19, 2025
They provide a comprehensive solution that automates cloud infrastructure management, enabling development teams to deploy, scale, and manage applications without the traditional DevOps overhead. What Pylon Does : Pylon is the modern support platform built specifically for B2B companies.
Intercom, Inc.
DECEMBER 2, 2019
Although it may seem like a no-brainer for businesses to offer customer support in multiple languages, in a recent survey we found that the vast majority of businesses struggle to implement an effective multilingual support strategy. Benefits of multilingual customer support. So where should you begin?
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SaaStr
JUNE 17, 2023
Case study analysis – UiPath & HubSpot UiPath , a leading enterprise automation software company, managed an impressive turnaround by focusing on operational efficiency. They optimized operational efficiency, cut costs, and increased profitability. Just look at Monday.com ‘s success story.
SaaStr
MARCH 17, 2021
From our experience providing integrations to thousands of customers, here are the three key business process automations to help your growing company scale faster: 1. Customer 360. As your company matures, your customer success, sales, and product teams need accurate data to gain a more holistic view of your customers.
Advertiser: ZoomInfo
As marketing becomes more tech-driven, the role of marketing operations (MOps) is getting more complex. Today, the discipline is increasingly interwoven with other vital go-to-market motions — including sales and customer support — and is responsible for all business elements associated with marketing, including the tech stack.
Sales Hacker
FEBRUARY 7, 2025
The focus shifts from experimentation to execution, as companies must scale operations to meet increasing demand. Building trust with mainstream customers is paramount, as they tend to seek social proof, industry references, and assurances of long-term stability. Tiered pricing models emerge to address these differences.
Intercom, Inc.
FEBRUARY 24, 2021
Well, it’s not quite that simple – despite the influx of customer conversations, it can be hard to derive meaningful insights from all that data. Identifying the right insights is key to operating at scale while keeping your customer experience personal, but it’s a huge challenge to find the signal in the noise.
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