Intercom, Inc.

MARCH 28, 2018

The prevailing view of customer support is that it’s a cost center, and that companies are always looking to lower those costs. At Intercom, we have learned that investing in real-time support, with response times under 5 minutes, can actually turn customer support into a revenue driver.

Revenue 213

Revenue Customer Support Onboarding Operational efficiency. 213

Blulogix

FEBRUARY 9, 2024

As companies delve deeper into subscription models and agile monetization platforms , the necessity of integrating disparate processes—from sales and marketing to finance and customer support—becomes unmistakably clear. This holistic perspective is essential for tailoring offerings and enhancing customer satisfaction.

Technical Review 52

Technical Review Systems Review Operational efficiency. B2B 52

SaaStr

FEBRUARY 21, 2024

Growing revenue Reducing risk Operating efficiently Security is a place where digital transformation hasn’t hit. The technologies in the space are pretty similar, so people are looking for partners that make them feel secure and supported on their journey. The threats aren’t going away.

AWS 199

AWS Scale Sales Hiring Marketing 199

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

Blulogix

JANUARY 28, 2024

It’s important to identify your specific objectives, whether it’s to enhance billing accuracy, expedite the invoicing process, increase flexibility in product/pricing, adapt your business model, or improve customer self-service options. Step 12: Customer Support Offer ongoing support to your customers and internal users.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

MARCH 19, 2024

Train Your Team: Ensure that your team, especially those involved in inventory management, billing, and customer support, are well-trained in handling digital inventory. Knowledgeable staff can better address customer questions and manage inventory effectively.

B2B 52

B2B Subscription Payment Features Management 52

Blulogix

FEBRUARY 20, 2024

APIs for Seamless Integration: Application Programming Interfaces (APIs) facilitate the seamless integration of monetization platforms with other business systems, such as CRM, ERP, and customer support tools.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

Intercom, Inc.

AUGUST 16, 2022

By deploying tools such as chatbots , surveys , third-party integrations , and other cutting-edge technology, you can collect rich data to optimize automation, self-serve support, and your overall customer experience. There are three powerful words that are music to any support leader’s ears: “This.

Headcount 118

Headcount Scale Sales Hiring Customer Lifetime Value 118

Blulogix

MARCH 8, 2024

Integrations and Data Sources: To function smoothly, B2B billing systems must integrate with a variety of other business systems—from CRM and ERP to inventory management and customer support platforms. Ensuring data consistency across these integrations is a complex but necessary task.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

Blulogix

JANUARY 21, 2024

Benefits of BluIQ's Billing Transparency Implementing BluIQ’s transparent billing approach can yield several advantages for businesses: Improved Customer Relationships: Transparent billing fosters trust and enhances relationships with customers, leading to higher retention rates.

Payment Features 52

Payment Features Subscription Systems Review Operational efficiency. 52

How To Buy Saas

MARCH 19, 2024

In delivery operations, efficient route planning can represent the deciding moment for your business’s prosperity. With the rise of software-as-a-service (SaaS) solutions, organizations currently approach powerful route-planning tools that can smooth out their operations, decrease expenses, and improve consumer loyalty.

Merchant Services 40

Merchant Services AI Search Business SaaS 40

Stax

MARCH 6, 2024

As the business landscape continues its unstoppable evolution, the necessity for operational efficiency and innovation becomes even more pronounced. It also reduces the workload on customer support teams. Regularly review and optimize pricing models The subscription economy is dynamic, and customer preferences can shift.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

OPEXEngine

JANUARY 17, 2020

Customer support. Cloud operations / Platform Maintenance. A review of 18 public companies confirms that employee activities included in COGs are for customer support and for platform operations. Customer Support. Customer Support is the call center support offering technical assistance.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

MAY 5, 2023

Plus it can leverage software to provide personalized support based on the user segment. 5 best practices to enhance self-service customer experience Self-service can reduce online support costs, increase operational efficiency, and boost customer satisfaction.

SaaS 93

SaaS AI Onboarding Machine Learning 93

Stax

JANUARY 29, 2024

Efficiently manage payments and invoicing processes, reducing manual errors and enhancing overall operational efficiency. It is customizable to suit your billing needs and has a great customer support team to help you when there are challenges.”

Stax 88

Stax Payments Payment Services Payment Features 88

Payrix

APRIL 24, 2024

For a business to operate efficiently and successfully today, they must be able to process digital payments. Embedding payments into your software platform makes that possible and enhances the criticality of your software platform to your customers’ operation. And I’ll break those two things down.

Payments 147

Payments Embedded Payments Merchant Services Payment Solutions 147

How To Buy Saas

MARCH 25, 2024

Here are just some advantages you can gain from implementing GenAI software as a service solutions in your delivery business: Automated content creation Automated customer support Personalized recommendations Robust data analysis Enhanced security measures And these are just a few benefits that you can reap by employing Generative AI SaaS solutions.

Business 52

Business SaaS Generative AI Transportation 52

Payrix

APRIL 2, 2024

So that’s where marketing led initiatives are going to generally help you get out in front of your customers, create the mindshare, the awareness, so that you can then use a customer success team. Value added services, as the name suggests, bring additional value to a software platform’s core payment processing solution.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

User Pilot

FEBRUARY 13, 2024

TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. Good customer self-service portals help to: Answer customer queries instantly. Offer 24/7 support. Empower users and increase customer satisfaction.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

User Pilot

JANUARY 26, 2021

With your customer expectations already detailed, it is important to see where your journey either exceeds or falls short of their mental model. Most SaaS customers expect next-level customer support any-time they run into an issue with a product. Customer Journey Analytics Software in Action. Kommunicate.io

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Hull

MAY 17, 2020

Your own marketing budget to gain new customers may have been cut, your prospects may have put a pause on future purchases, and your total addressable market may have shifted or shrunken entirely. Now is the time to put even more focus on your existing customers. Get a Demo.

Business 52

Business Operational efficiency. Mobile Data 52

SmartKarrot

JANUARY 3, 2023

Direct responsibility for teams within the Customer Success function including onboarding, implementation, and success. Work closely with and in partnership with the Leader of Customer Support to ensure positive collaborations across Customer end to end ways of working. Work on KPIs and KRAs for the assigned accounts.

Outsourcing Services 19

Outsourcing Services Customer Success Outsourced Development Scale 19

SmartKarrot

NOVEMBER 22, 2022

You are expected to identify, assess and improve the workflow of, where possible, teams through operational efficiencies by way of systems/tools, automation or adjustments to the existing processes. and Customer Advocacy. Define and monitor the up-sell/cross-sell pipeline. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Scale Operational efficiency. 19

SmartKarrot

FEBRUARY 9, 2023

Apply here: [link] Role: Director, Customer Success Location: Austin, TX, United States (On-site) Organization: Atmosphere As a Director of Customer Success, you’ll assist in developing, promoting, and driving our client teams’ long-term retention strategy.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

SmartKarrot

JANUARY 16, 2024

As a seasoned professional with a background spanning various industries, I’ve witnessed the transformative power of operational efficiency, especially in the realm of software and technology. Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations.

Customer Success 8

Customer Success Scale Operational efficiency. Finance 8

Intercom, Inc.

FEBRUARY 24, 2021

Our new custom reports provide a flexible and powerful platform to measure and analyze your customer support data, all in one place. To scale your support organization while continuing to provide the best customer experience, it’s important to improve operational efficiency.

Operational efficiency. 243

Operational efficiency. Software Review Machine Learning Artificial Intelligence 243

SmartKarrot

MARCH 18, 2021

Act as a change agent to identify areas for operational efficiency and continuous improvement. Build strong customer relationships with key clients.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 28, 2021

Ensure Customer Success Managers have appropriate training and development to perform their jobs, use data to track KPIs, forecast retention, and create customer insight. Provide continual evaluation of methods to improve operations, efficiency, and service to both internal and external customers.

Customer Success 10

Customer Success Underperforming Technical Team Payment Services Payment Methods 10

SmartKarrot

MAY 19, 2023

We will discuss how these technologies can improve efficiency, accuracy, productivity, better customer support, streamline processes and reduce cost. Ensuring operational efficiency, precision, and customer satisfaction at a high level.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SmartKarrot

MAY 19, 2023

We will discuss how these technologies can improve efficiency, accuracy, productivity, better customer support, streamline processes and reduce cost. Ensuring operational efficiency, precision, and customer satisfaction at a high level.

ChatGPT 10

ChatGPT Payment Services Finance Artificial Intelligence 10

SaaS Metrics

JUNE 10, 2019

The same data shows that chances of in-house systems getting compromised are actually much greater than the perceptions customers have about them. There are many strong reasons why businesses, especially small and medium businesses should take advantage of cloud computing to improve operational efficiency and reduce costs.

VPCs (Virtual Private Cloud) 40

VPCs (Virtual Private Cloud) SaaS Technical Review Systems Review 40

SmartKarrot

APRIL 27, 2023

This can provide insights into the team’s operational efficiency and what can be done to improve it further. Provide Proactive Customer Support Currently; most organizations offer personalized yet reactive customer support. You already have what you need to know about your customers.

Scale 10

Scale AI Artificial Intelligence Scaling 10

SmartKarrot

SEPTEMBER 21, 2020

All business units in your organization, be it marketing, sales, customer support, product management, etc., Hence, it is important to use customer success KPIs to know what impact they are delivering to your business. Operational efficiency. Customer experience. Measure the impact of business unit.

Customer Success 10

Customer Success Metrics Data Scale 10

SmartKarrot

APRIL 17, 2023

Rule-based chatbots are often used for simple and straightforward tasks, such as answering frequently asked questions or providing basic customer support. This can help customers find products that are relevant to their interests, demands and needs. Train chatbots to handle complex queries that require human assistance.

Artificial Intelligence 10

Artificial Intelligence Communication Machine Learning AI 10

SmartKarrot

JULY 8, 2020

Technical Customer Support. Pendo offers online support to all its customers for any kind of queries or product-related assistance. On the other hand, Google Analytics offers online support only. Use web analytics to accelerate your operational efficiency and empower business process agility.

Technical Review 10

Technical Review Systems Review Machine Learning Artificial Intelligence 10

SmartKarrot

NOVEMBER 2, 2020

N2 Customer Success Consulting. N2 Customer Success Consulting helps to augment your recurring revenue. Moreover, it guides you to optimize the customer lifecycle journey for operational efficiency and loyalty. It begins by identifying the loopholes if any that fall in the way of the customer journey.

Consulting 10

Consulting Customer Success Scale Customer Lifetime Value 10