How Much of Customer Support Will AI Replace? Gartner Says 80%
SaaStr
MARCH 12, 2025
And in many cases, also seen the number of human customer success reps already reduced by -20% to -30%. Can AI replace almost everything a human does today in customer support? I don’t know but perhaps what’s just as important is what customers are expecting, thinking, and buying based on. But 80% by 2029?
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