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Everyone in SaaS Needs to Do Customer Support. At Least Until You Have 50-100 Employees. But Ideally, Forever.

SaaStr

A ways back we noted a great rant by David Marcus , now of Facebook, and previously President of PayPal. Complaining his employees weren’t using PayPal apps. But PayPal isn’t Google. The answer: everyone in a SaaS company has to do a 2+ hour stint on customer support (chat, phone, whatever) once a quarter, minimum.

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PayPal vs. Braintree: Which Should You Choose?

Chargebee

Over 24 million merchants use PayPal as their payment processor. PayPal can be confusing, and its customer support could be improved upon further. While PayPal may be popular, is it the best option available? PayPal is best suited for low-volume merchants. It’s fast, secure, and easy to use.

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5 Best Paddle Alternatives in 2024

FastSpring

Braintree by PayPal. FastSpring is an experienced merchant of record that provides an all-in-one payment platform for SaaS, software, and digital goods businesses, including VAT and sales tax management, payment localization, and consumer support. digital wallets (Apple Pay and Google Pay), and — of course — PayPal.

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Adding Payments and Fintech to SaaS Can Be Great. But You Gotta Watch the Margins.

SaaStr

Ok now let’s look at some pure-play Fintechs: PayPal: 47% Gross Margins. In software, basically, the gross margin costs are running some servers and customer support. That led to $556m in net revenue (a very small % of that $300 Billion). But what they did take, was very profitable. Marqeta: 40% Gross Margins.

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The Best Credit Card Processing Companies (In-Depth Review)

Neil Patel

Square PayPal FIS Stripe Payline Data Fiserv BitPay Adyen Dharma Merchant Services Fattmerchant. Digital wallets like PayPal, Google Pay or Apple Pay have become extremely popular. Customer Experience. When shopping, customers want the entire experience to be quick and easy. The Top 10 Credit Card Processing Companies.

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The SaaS Org Chart Live with David Sacks (Podcast #491 and Video)

SaaStr

David’s first foray into SaaS was in 1999 when he joined a startup that would become PayPal, starting as the product leader and later as the COO. Positions Needed: Enterprise CSM, Mid-Market & SMB CSM, Customer Support Reps, Implementation/Solutions Engineer. Subscribe Please do not fill in this field. billion in 2012.

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Tap to Pay: What It Is and How It Works

Stax

Payment aggregators Payment aggregators, such as PayPal, have a unique system that doesn’t require businesses to set up a merchant account. Instead, PayPal and other aggregators group all of their clients’ transactions into one. This makes businesses sub-merchants under PayPal’s own merchant account.