FastSpring

DECEMBER 20, 2023

Google Play does offer a third-party payment integration option for a limited number of game developers through their “ user choice billing ” pilot; however, “user choice billing” comes with pricey evergreen marketplace fees of 26% even if you bring your own payment provider and take on all of the risk and compliance obligations of payments.

Payment Methods 157

Payment Methods Payment Solutions Payments Merchant Services 157

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. Security — SOC 2 compliance is table stakes. Most founders want to expand their TAM.

Scale 197

Scale Enterprise readiness compliance Enterprise 197

FastSpring

MARCH 3, 2023

I interviewed him live on LinkedIn about four signs that SaaS companies have outgrown Stripe. One major difference between a DIY solution like Stripe and an MoR solution is support around compliance and risk. Fred was working with a photography SaaS company as its ecommerce manager when he discovered FastSpring. “I

Merchant Services 147

Merchant Services Payment Services Outsourcing Services SaaS Payments 147

User Pilot

APRIL 6, 2023

How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience? Best AI tools for customer success managers (CSMs). What are customer success managers (CSMs) & what is customer success? Customer success managers are the masters of this process.

AI 98

AI Customer Success ChatGPT Management 98

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale 211

Scale Software Review compliance Technical Review 211

BetterCloud

APRIL 2, 2021

If you’ve ever wondered what SaaSOps professionals do, and how they use SaaS management platforms, this post is for you. How SaaSOps engineers use SaaS management platforms (SMPs). And when left unchecked, challenges emerge around discovering , managing , and securing it all. Document work with clarity to ensure compliance.

Engineering 52

Engineering Management SaaS Software Review 52

User Pilot

NOVEMBER 30, 2023

How do product managers identify market gaps? Canva identified a market need for a user-friendly graphic design tool for non-designers and DocuSign for a secure solution to sign and manage digital documents and contracts. Interview existing customers Another good way to identify emerging market gaps is by interviewing your customers.

Underperforming Technical Team 105

Underperforming Technical Team Marketing Market Research Outsourced Development 105

BetterCloud

DECEMBER 17, 2020

But it’s also a good time to build a different type of list: Your enterprise’s 2021 SaaS sprawl management checklist. Why IT should actively manage SaaS sprawl. Without actively managing them, the dangers mount. Your 2021 SaaS Sprawl Management Checklist. But what can you do? Here’s our holiday gift to you. Pain points.

Sales Recruiting 52

Sales Recruiting Management SaaS Government 52

Valuize Consulting

JULY 15, 2021

At their core, they are responsible for maximizing the value of product releases but their responsibilities can have them acting as a business strategist, product designer, customer liaison, and project manager, all rolled into one. How did you get started as a Product Owner? “My

Technology 52

Technology Customer Success Interviewing Scale 52

Sales Hacker

DECEMBER 18, 2019

Sorry y’all, but nobody wants your whitepaper anymore… #4: AE’s, Account Managers, and Customer Success Reps will finally get some love. Account executives, Account Managers, and Customer Success Reps have largely been forgotten about. As a general rule, the first phase of sales tech has focused on top-of-funnel activities.

Artificial Intelligence 52

Artificial Intelligence Interviewing Trends Sales 52

Trint

JANUARY 28, 2021

Teams across your business rely on software platforms for everyday tasks: from your finance team’s automated payroll system to the marketing team’s workflow management system , these platforms are central to your organization. Your transcription projects will involve the management of sensitive data.

Outsourcing Services 130

Outsourcing Services Data Artificial Intelligence Scale 130

User Pilot

MAY 27, 2024

User interviews : Feedback doesn’t have to be via surveys. Key challenges in loyalty segmentation Data privacy : The user data collected for segmentation must be managed in compliance with privacy regulations. Instead, set up in-depth discussions so customers can express themselves more freely. A/B testing with Userpilot.

Customer Lifetime Value 94

Customer Lifetime Value Retention Engagement User Experience 94

Natalia Luneva

JUNE 2, 2021

I interviewed 10 SaaS companies asking them: Why they use event marketing in their strategy; . See below 10 answers from CEOs, founders, marketing managers who share their event marketing best practices, real-life experiences, and results with you. We select a topic that will appeal to most property managers and board members.

Scale 105

Scale SaaS compliance Education 105

BetterCloud

DECEMBER 5, 2018

In 2017, Gartner included BetterCloud in their first-ever “Market Guide for Cloud Office Management Tools” report. They recognized the need for a new market category to address the growing challenges faced by IT operations teams when managing cloud office applications like Microsoft Office 365 and Google G Suite.

Merchant Services 45

Merchant Services Management Marketing SaaS 45

Scytale

FEBRUARY 12, 2024

History of NIST Compliance The National Institute of Standards and Technology (NIST) Cybersecurity Framework was created in 2014 to help organizations manage cybersecurity risks. The NIST Cybersecurity Framework provides a common language and systematic methodology for managing cyber risks.

Cybersecurity 52

Cybersecurity Systems Review Technical Review Software Review 52

ChurnZero

JULY 22, 2022

Whether it’s greater efficiency, increased revenue, cost savings, or achieving compliance, every customer has a reason for purchasing your product. I recommend you interview customers. I’m going to interview their customers to find out what they did to get off that legacy system so we can bake that into the customer journey.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

Intercom, Inc.

MAY 4, 2018

All managers deal with retention issues, but in my experience, those who deeply understand their team members’ long-term aspirations have a better chance of anticipating these changes – and influencing their team members’ decisions. Good managers find ways to encourage these moments of self-reflection.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Customer Support 223

Intercom, Inc.

DECEMBER 21, 2021

And no one knows this better than Zanade Mann, founder and Managing Director of the Black Women’s Business Collective. There are plenty of resources and advice on unlocking the secrets of the engineering management career path. But what if the manager role is not for you? Listen to the rest of the interview here.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

BetterCloud

NOVEMBER 4, 2021

From there, the next step was the interview, during which the nominees shared their unique IT challenges, approaches, and accomplishments. Once interviews were complete and summarized, an internal BetterCloud team voted for the winners. Like every year, selecting the best of the best was extremely difficult.

Headcount 52

Headcount compliance Innovation Interviewing 52

FastSpring

DECEMBER 7, 2023

Full Interview: Audio Only Full Interview: Video 3 Mergers and Acquisitions Insights From Carl Hargreaves 2 Main Reasons Brands Acquire Other Companies While there may be any combination of features about a business that make it attractive to buyers, it usually boils down to two main reasons a buyer is looking to buy in the first place.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

Neil Patel

SEPTEMBER 11, 2020

So, every payroll service you consider should have a set of critical features, including: Automatic payroll options Self-service portal for full-time and part-time employees Mobile capability to manage payroll on the go Direct deposit so your employees get paid quickly Automatic tax calculations and withholdings W-2 and 1099 employee management.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

Andreessen Horowitz

APRIL 29, 2024

We’d like to wrap up by focusing on how to manage debt post-closing. Given that lender-negotiated key terms impact origination parameters and limit certain business operations, what tools and which best practices should you leverage to ensure you stay compliant while managing your business efficiently against those covenants?

Payment Services 81

Payment Services Payment Solutions Development Team Review Outsourcing Services 81

OpenView Labs

MAY 20, 2021

I saw this as a client partner and then regional managing director at an eBusiness firm that scaled from 0 to 2,000 people in three years, organically. I’ll often start interviews with a simple “What’s your why?”, Balance is best and can require markedly different mindsets, skills, and processes to attract, hire, and manage.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

Intercom, Inc.

SEPTEMBER 28, 2021

For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. Product management varies depending on your industry, company stage, company leadership, or teammates. This approach was crucial to designing our Articles product.

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

JANUARY 17, 2020

What do CIOs really want to see in the form of security and compliance? How can startups clearly and articulately present their plans for security, compliance and change management? Below, we’ve shared the transcript of Harry’s interview with Yousuf. Harry Stebbings. Yousuf Khan. Julian Lemoine.

CTO Hire 134

CTO Hire compliance Scale Startup 134

SaaSHolic

MAY 15, 2023

Three important factors for companies to consider when implementing AI are discussed: organizational structure, management systems, and leadership models, with an emphasis on simplicity and financial optimization in data processes. Which direction is e-commerce heading?

Payment Methods 52

Payment Methods Blockchain Artificial Intelligence Payment Services 52

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Interviewing departing clients after churn. Execution of QBRs and EBRs.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. Write a draft, talk through it with your peers, your manager and other staff engineers – and don’t forget to ask for feedback.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

FastSpring

DECEMBER 8, 2022

I interviewed him for insights into how to build a global growth strategy, especially when it comes to localization. Offloaded Sales Tax And Compliance Management At FastSpring, we act as the merchant of record for all transactions on your site, making us responsible for collecting and remitting taxes on your behalf.

Payment Methods 78

Payment Methods Payment Solutions SaaS Payments Software Review 78

OpenView Labs

JULY 13, 2020

Usual suspects are things like SalesOps, HR, recruiting, legal, FP&A, security/compliance. I’ve entered many organizations feeling high conviction about something, and then after several weeks of team interviews, customer conversations and leadership meetings, completely changed my mind. internationalization, mobile).

Leadership 52

Leadership Interviewing Education compliance 52

ChurnZero

DECEMBER 27, 2019

5 Common Mist a kes Customer Success Managers Make When Managing Their Day . This relatable post covers how to handle when the customer is not always right (shocking!) , tell a customer they’re a poor fit, and manage customer s who ignores deadlines and meetings. . Do you mistake your busyness for productiveness?

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

AUGUST 6, 2023

Following up on insightful customer feedback through email or interviews. Data security or compliance risks. Whether you’re a SaaS founder, product manager, marketer, or customer success representative there’s no shortage of insightful discussions — so feel free to join in! Get your free Userpilot demo today!

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

Scytale

APRIL 9, 2024

What is SOC 2 Compliance? SOC 2 (Service Organization Controls 2) is a set of compliance requirements geared toward technology-based companies that use cloud-based storage of customer data. Compliance with SOC 2 standards is also crucial for customer retention. SOC 2 is both an audit procedure and criteria.

Technical Review 98

Technical Review Systems Review compliance Software Review 98

SaaStr

DECEMBER 23, 2020

How would Tamar describe her management philosophy today? Below, we’ve shared the transcript of Harry’s interview with Tamar. Don’t build me two products, be customer obsessed, not customer aware, but I think the biggest management lesson I took away from Amazon and Bezos was to always put the customer first.

VP of Engineering 249

VP of Engineering Software Review Technical Review Underperforming Technical Team 249

User Pilot

MARCH 21, 2023

Application analytics allows product managers to gain insights into user behavior to improve their experience at different stages of their journey. Apart from heatmaps, you could use some more old-school techniques like interviews or surveys that will help you get to the root cause of the problem. What is application analytics?

Management 98

Management Technical Review Outsourced Development Mobile 98

Sales Hacker

MAY 19, 2020

Now, without further ado, let’s listen to this interview with Tom Williams. How has it impacted your team, and what are the lessons, the strategies, the tactics that you’re employing to manage the team remotely and to help people navigate this crisis? Every sales person ever has managed remotely. Tom Williams: Yeah.

Scale 92

Scale Payment Methods Payment Services Sales Hiring 92

SmartKarrot

MAY 8, 2023

For instance, it makes it harder for HR teams to communicate with remote workers, manage HR processes, and ensure compliance with relevant laws and regulations. For instance, it can schedule interviews and even help new employees complete onboarding paperwork/documentation by guiding them through the process step-by-step.

ChatGPT 10

ChatGPT AI Technical Review Systems Review 10