SaaStr

JANUARY 12, 2022

And you lose renewals when you didn’t engage enough of the stakeholders. Enterprise customers tend to love having that relationship with a founder-CEO. Hire that person, and make sure they are someone the top customers can really trust and count on. We all underresource customer success vs. sales. A good one.

CTO Hire 283

CTO Hire Sales Hiring New CTO CTO 283

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SaaStr

NOVEMBER 1, 2022

The promise of SaaS was healthy profitability at scale and yet we see companies with hundreds of millions of dollars in revenue burning cash. The engagement model is standard: a) Companies reserve $XX million equity for advisors. Example 1: your retail customers may not want to be hosted on a certain cloud vendor.

Scale 219

Scale Sales Hiring Cybersecurity Underperforming Technical Team 219

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Present consumer voices internally accurately, raising them as necessary.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Development Team Review Technical Review Systems Review 19

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Expand revenue in accounts through cross-sell and up-sell. Ensure compliance with regulatory requirements impacting customer success teams.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. Amplitude is a customer analytics tool specializing in analytics for user journeys and customer conversion. Zendesk is a customer experience analytics platform designed to optimize customer service.

Artificial Intelligence 91

Artificial Intelligence Social Media Software Review AI Search 91

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Trigger contextual in-app surveys to gather customer satisfaction data. The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value.

Data 89

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 89

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. Develop and implement a post-sale success management strategy.

Customer Success 15

Customer Success Travel compliance Retention 15

SaaStr

JANUARY 17, 2020

Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. How does Yousuf advise founders to think about customized procurement requests to fit certain buyers? What do CIOs really want to see in the form of security and compliance? Does that work for you, Yousuf?

CTO Hire 134

CTO Hire compliance Scale Startup 134

User Pilot

OCTOBER 26, 2023

Upsell messages are an excellent way to drive product expansion and increase customer lifetime value. Gamification is a PLG strategy that keeps users engaged and increases user retention. Such reduced reliance on sales and support staff results in lower customer acquisition costs , which is one of the main advantages of PLG.

Outsourcing Services 83

Outsourcing Services Onboarding Customer Support Customer Lifetime Value 83

InsightSquared

FEBRUARY 26, 2020

With 90% of data not in CRMs, what are some ways to drive your sales professionals to enter their data and have better CRM compliance? Instead of presenting CRM compliance as a mandate, it’s important to show both reps and managers how it can help them close more deals. Is the champion engaged? So many great questions here.

Scale 71

Scale compliance Sales Enablement Forecasting 71

SaaStr

OCTOBER 15, 2019

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

Underperforming Technical Team 156

Underperforming Technical Team Sales Hiring compliance SMB 156

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Usage properties which include users who started, repeated, stopped, or re-engaged with a feature (for example). and at a custom session pricing.

Software Review 86

Software Review Technical Review Underperforming Technical Team Retention 86

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Identify opportunities for customers to act as Barefoot advocates.

Customer Success 10

Customer Success Technical Review Consulting Systems Review 10

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, expand the revenue in accounts through up-sell and identification of cross-selling opportunities.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

OPEXEngine

FEBRUARY 22, 2022

In this article, one in a series of three covering each of these SaaS customer categories, we will focus exclusively on Small/Mid-Market SaaS companies. Small and Mid-Market (SMM) SaaS Companies serve customers with annual revenues of $1 million to $1 billion and with a typical employee base of 100 to 1,000. Inside Sales.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Hacker

OCTOBER 2, 2020

What’s the difference between sales enablement and Sales Engagement? As sales leaders figure out how to do more with less, 9 out of 10 sales orgs consider a Sales Engagement Platform (SEP) critical to their team’s success. That’s because Sales Engagement isn’t just a tool for automated sequences and CRM integrations.

Scale 132

Scale Engagement Sales Sales Enablement 132

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. Usage properties which include users who started, repeated, stopped, or re-engaged with a feature (for example). and at a custom session pricing.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

User Pilot

AUGUST 6, 2023

In this guide, we’re going to go over why the omnichannel customer experience is important and how you can build a consistent brand experience across multiple channels to keep customer satisfaction levels as high as possible! Data security or compliance risks. Build loyalty. Data-driven decisions.

Investment 77

Investment Banking Social Media Customer Lifetime Value 77

SmartKarrot

NOVEMBER 30, 2023

In a recent Kaffeine & Karrots conversation, I had the pleasure of sitting down with Pragya Mishra, Head of Customer Success and Operations at Courseplay, to delve into the intricacies of account risk management. Proactive engagement during the sales cycle helps in anticipating potential issues.

Management 10

Management compliance Technical Review Business Model 10

ChurnZero

JANUARY 13, 2022

As the demand for Customer Success surges within SaaS, so too does the need for effective leaders to spearhead this expanding function and steer its strategy and success. Over the course of the pandemic, Customer Success has cemented itself as a central business driver of growth and profit. Follow Adi on LinkedIn.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

Sales Hacker

DECEMBER 18, 2019

As host of the Sales Engagement Podcast and moderator of our very own Sales Hacker webinars, I get a pretty clear line of sight into where Sales Technology is and, most importantly, where it’s going. For example, some sales engagement tools can now use AI to read the text of an email and actually understand the sentiment behind it.

Artificial Intelligence 52

Artificial Intelligence Interviewing Trends Sales 52

Sales Hacker

FEBRUARY 2, 2021

Security : Are all data fully protected and in compliance with privacy policies? Support : Is there access to customer support 24/7? Your TAM is a term used to refer to the revenue opportunity available for a product or service. How Do You Get Into Enterprise Level Sales? Calculate your total addressable market (TAM).

Scale 95

Scale Enterprise Marketing Sales 95

Chart Mogul

FEBRUARY 25, 2021

But an actual community of active and engaged people, in conversation not just with the company but with each other, is hard to create, harder to build and just as difficult to keep. Beyond revenue — if we allow ourselves to consider such a thing, for a moment — there were significant benefits I hadn’t anticipated. Lessons learned.

Sales Recruiting 80

Sales Recruiting Scale SaaS Branding 80

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Technical Review Scale 52

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

OCTOBER 30, 2023

Looking for a good user engagement analysis tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Payments SaaS Payments Payment Services 52

Chart Mogul

FEBRUARY 25, 2021

But an actual community of active and engaged people, in conversation not just with the company but with each other, is hard to create, harder to build and just as difficult to keep. Beyond revenue — if we allow ourselves to consider such a thing, for a moment — there were significant benefits I hadn’t anticipated. Lessons learned.

Sales Recruiting 52

Sales Recruiting Scale SaaS Branding 52

User Pilot

NOVEMBER 28, 2023

Looking for a good user engagement analysis tool and wondering which one of UserGuiding, Product Fruits, and Mixpanel is the best option for your SaaS company? There are plenty of tools for user engagement analysis on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Onboarding Pricing 52

SmartKarrot

SEPTEMBER 28, 2021

Apply here: [link] Role: Senior Director of Customer Success Location: Remote, United States Organization: SchoolMint As a Senior Director of Customer Success, you will manage, grow, professionally develop, and mentor an existing Customer Success team.

Customer Success 3

Customer Success Outsourced Development Sales Hiring compliance 3

User Pilot

DECEMBER 15, 2023

Looking for a good user engagement tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Get a Userpilot demo for user engagement and drive your product growth code-free.

Engagement 52

Engagement Software Review Technical Review Underperforming Technical Team 52

User Pilot

NOVEMBER 24, 2023

Products that offer substantial gains in conversion rate optimization feature tools that analyze user behavior and give insight on how to nudge users toward a favorable outcome, like converting to a paid plan or utilizing often overlooked features that increase user engagement. #1 Get your free Userpilot demo today! A/B testing. Enterprise.

Payments 87

Payments Revenue Payment Solutions Scale 87

SaaStr

AUGUST 7, 2020

Grew to over a hundred million dollars in revenue in five years. We were really impressed with her and she ended up becoming one of your… I kept saying, “You need to hire her,” and she became one of your customer success managers, if I recall. Well, to most of you, that may not seem crazy today.

Payment Solutions 150

Payment Solutions Pricing Payments Payment Services 150

User Pilot

NOVEMBER 26, 2023

Looking for a good user engagement tool and wondering which one of Pendo, UserGuiding, and Product Fruits is the best option for your SaaS company? There are plenty of tools for user engagement on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Engagement 52

Engagement Software Review Onboarding Mobile 52