SaaStr

FEBRUARY 16, 2022

But just the fact that your company is generating ideas can help product teams, sales, success, marketing – everyone – to do better. Most software in the world goes unused, so before you have to attack your market, you have to know if your product won’t meet the same fate. Create a healthy culture. Verify product-user fit.

Underperforming Technical Team 230

Underperforming Technical Team Company Culture Customer Success Product Marketing 230

SaaStr

NOVEMBER 8, 2022

Some employees only require a few short hours of training, while others may require days or even months, especially where tech boot camps are involved for job functions like software engineering, data science, and machine learning. . Stage 3: Employee Development. Growth is always a work in progress, even for leaders.

Underperforming Technical Team 207

Underperforming Technical Team Technical Review Acquisition Company Culture 207

Trint

NOVEMBER 20, 2020

Here are three things company leaders can do now to make sure they’re positioned not just for survival, but success. Keep Company Culture Alive As much as people will tell you remote working is the future, I don’t believe this is what employees want. One of them is figuring out how to be comfortable navigating the unknown.

Startup 130

Startup Company Culture Communication Technology 130

IT World

DECEMBER 14, 2022

Over the past year, more than 4 million workers have quit their jobs every month, according to US Bureau of Labor Statistics The report, by human resource management software provider Isolved , says the top way employers can improve company culture and retain their workers is by paying their employees market value.

Company Culture 72

Company Culture Software Management Marketing 72

SaaStr

AUGUST 8, 2021

It’s important to have a strong culture. Your company culture is similar to your brand. There weren’t many successful debit-focused software products, and most investors didn’t have any data about debit cards, such as the fact that debit transactions are more popular than credit cards. Prove your proposition.

Banking 257

Banking Social Media Company Culture Innovation 257

Kellblog

AUGUST 13, 2019

This is a sister post to my recent one, Career Decisions: What to Look For in a Software Startup. That piece is all about what to look for when considering taking a job at a software startup. This piece is kind of the opposite: what to look out for when considering an executive job at a software startup.

Software Review 76

Software Review Startup Sales Hiring Software 76

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Effective customer success management and good customer service both stem from a company culture that places customers at the forefront.

B2B 91

B2B Customer Success Technical Review B2C 91

SaaStr

MAY 5, 2023

Every client uses the product differently, so it’s hard to make the software better. You need to get everyone together and determine what people are trying to achieve with your software. Determine stakeholders and how you can configure the software to meet five or six goals. It’s hard to ramp new teammates in CSM and PS.

Scale 207

Scale Leadership Scaling Customer Success 207

Buffer Resources

SEPTEMBER 11, 2023

Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator. If your work involves the use of highly technical programs or software, these skills assessments are perfect for your job search. Many technical roles require knowledge of specific programming languages or software platforms.

Sales Recruiting 127

Sales Recruiting Sales Hiring Scale Social Media 127

SaaStr

MAY 31, 2021

In a small way, a few of those age 10-20 skills I did acquire from starting a tiny software company then were what carried through to whatever success I’ve had. Building Software — Not Easier. I’d like to think in this low code + API age building software is somehow easier. I let those go.

Sales Recruiting 312

Sales Recruiting Sales Hiring Scale Branding 312

SaaStr

FEBRUARY 25, 2020

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 171

Merchant Services Scale Technical Review Sales Hiring 171

SaaStr

SEPTEMBER 14, 2022

Combine software with services. UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. And as they got going (past $10M), they found VCs pitching to them, not the other way around.

Scale 204

Scale Venture Capital Sales Hiring SMB 204

SaaStr

APRIL 2, 2023

Later on, when we thought a new acquisition of raw technology was ready to scale (it wasn’t – it is now) In 2022 (like many companies), when we misread the “COVID bump” of 2021 for a secular change in software In each case, the mistake wasn’t being aggressive. To run a startup, you have to make bets.

Sales Hiring 255

Sales Hiring Scale Scaling Customer Success 255

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. To celebrate each year that someone is with the company, we create a portrait to mark the occasion. And this is how it turned out: Our culture in comics. Every great company relies on the work of great people. Let me explain.

Company Culture 151

Company Culture Software Review Onboarding Management 151

Neil Patel

MARCH 10, 2021

However, you might need to get a bit more creative to help virtual team building fit your company culture. It will vary based on your company culture, the platform you use, and the type of team building you choose. Virtual Team Building Suggestions Using Online Meeting Software. They can be great fun, too.

Marketing 142

Marketing Cost optimization & reporting Company Culture Entertainment 142

FastSpring

APRIL 19, 2019

It is something our People and Culture team is constantly working on through a variety of initiatives. While it’s impossible to summarize everything we do in just one blog post, I would like to share three key ways we are putting employees first to build a company culture that scales alongside FastSpring.

Scaling 70

Scaling Company Culture Leadership Education 70

Buffer Resources

DECEMBER 14, 2023

Share company culture and employee highlights Showcase your company's culture, values, and team members through a carousel. It creates a sense of community and shows that the company values its employees. This can help to attract potential employees and customers who value a strong, inclusive company culture.

Social Media 116

Social Media Payment Methods Payment Solutions AI Search 116

SaaStr

SEPTEMBER 24, 2019

The same could be true for a software engineer at her home office at 9:00 pm at night. . Building a strong and productive company culture has been a long-time priority of mine, as well as many of my fellow colleagues. It’s simply not true anymore. In fact, I’ve seen this for myself. Start there. .

Business 152

Business Software Engineering Company Culture Retention 152

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Employee engagement software is another interesting area for SaaS. Employee engagement software is trying to fill the gaps between organizations’ different HRIS and communications tools. Consumerization of enterprise software continues. Stuff gets missed.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Scytale

DECEMBER 5, 2023

Fortunately, advances in SOC 2 compliance software have made SOC 2 compliance simpler, easier and more affordable. And getting leadership is involved from the beginning, and laying out all stakeholder roles and duties clearly and precisely, ensures that information security is part of the company culture, rather than simply an afterthought.

compliance 52

compliance Scale Software Review Technical Review 52

OpenView Labs

DECEMBER 22, 2021

In the meantime ICYMI, here’s what we’ve learned this year on the show: Community fuels product adoption and virality for developer software. Key takeaway: Empathy is the best way for software companies to grow trust with their customers. Most companies delegate this to user research, annual surveys or maybe the founder’s gut.

Scale 73

Scale Cybersecurity Entrepreneurship PayPal 73

Intello

OCTOBER 11, 2019

Cultivating a ‘good’ company culture has already been written to death in the form of academic literature, business publications and ‘best practices’ white papers alike. With every additional team member, they bring forth their own beliefs, values and preconceptions to the organization, and shapeshifts the culture slowly.

Company Culture 64

Company Culture Finance Investment Metrics 64

FastSpring

MARCH 10, 2023

This perspective is why at least four employees have been with the company since the beginning. In 2006, founded iOSXpert — now the largest partner of the Mac-based CRM and project management software Daylite. My very first job, real job was in a company back then in the 90s, end of the 90s.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

SaaStr

FEBRUARY 22, 2019

So I see today is a company of 160 people. I’m CEO of Dataiku and Dataiku is a software platform that enables business analyst and data scientist to work collaboratively to deliver a large machine learning projects. Well, are you selling software or not. Florian Douetteau: I am Florian. And so we exist for five years now.

Sales Hiring 114

Sales Hiring Scale Sales Recruiting Company Culture 114

Kellblog

JULY 30, 2023

” Well, if you want to get someone’s renewal it sure helps if you have a relationship with them, understand the value they’re getting value from the software, and can be relied upon to ensure their issues are resolved. The transition to the web (the product started out as 16-bit PC software).

Software Review 68

Software Review Technical Review Sales Recruiting Artificial Intelligence 68

Totango

JANUARY 28, 2020

While tracking purchases and revenue is an important element of customer retention management, it is even more valuable to cultivate a company culture that revolves around what your team can do for your customers. Request a demo to experience our innovative software firsthand.

Retention 87

Retention Management Technical Review Software Review 87

BetterCloud

MAY 20, 2020

Our company culture , which we’ve been building over the past nine years, is a powerful differentiator. SiliconANGLE | Software-as-a-service monitoring firm BetterCloud raises $75M. New York Business Journal | BetterCloud, a New York City-based software vendor, raises $75 million.

Company Culture 69

Company Culture Cloud Finance Innovation 69

Totango

JANUARY 28, 2020

While tracking purchases and revenue is an important element of customer retention management, it is even more valuable to cultivate a company culture that revolves around what your team can do for your customers. Request a demo to experience our innovative software firsthand. Focus on relationships, not transactions.

Retention 85

Retention Management Technical Review Software Review 85

Hitenism

NOVEMBER 7, 2016

This meant that everything engineers at Amazon built internally—even software that never saw the light of day—needed to be built as if the customer would use it. If you make the customer the center and beginning of every product initiative, no matter how big or small, you hardwire it into a central part of your company culture.

AWS 189

AWS New CTO Scale CTO 189

SaaStr

MARCH 10, 2020

When they pay us to do that, we give them access to a best in class software platform. We founded the company five years ago. That was Flexport’s case, so we compete against companies that are generally 100 plus years old. In every case, they are government regulated, and they were not buying software.

Scale 196

Scale Sales Hiring Sales Recruiting Scaling 196

Neil Patel

NOVEMBER 5, 2020

Imagine for a moment that you visit the pricing page of a software product after clicking through from a content piece sent to you via email. Do they have a great company culture? Most companies omit this characteristic when ticking the criteria for choosing an agency of any kind. And they’ll be more successful.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

SaaStr

MAY 5, 2022

Podium sales leaders, EVP of Sales Than Hancock, and Regional Sales Manager Carlie Adams recently led a session on how they’ve grown the team at the cloud-based software company. Podium has grown from a 1 million annual recurring revenue (ARR) company to doing over 100 million in ARR in their time there. .

Scale 208

Scale Sales Hiring Scaling Sales 208

Intercom, Inc.

FEBRUARY 25, 2021

What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days? Annette: I think it starts with the company culture to begin with. But the company culture has to be deliberately designed to be customer-centric.

Scale 211

Scale Consulting Interviewing Customer Support 211

Buffer Resources

SEPTEMBER 11, 2023

Graphic design: The ability to create and edit graphics using software such as Adobe Photoshop or Illustrator. If your work involves the use of highly technical programs or software, these skills assessments are perfect for your job search. Many technical roles require knowledge of specific programming languages or software platforms.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

FastSpring

OCTOBER 23, 2018

Behind all of our favorite apps, software,—even everyday items like our headphones, there’s a hard-working product team driving innovation and developing the products we love. I know I’ve experienced a variety of strategies and techniques during my time at companies like Procore Technologies and PayJunction.

Scale 61

Scale Sales Hiring Technical Review Leadership 61

Intercom, Inc.

NOVEMBER 2, 2021

As a software engineer, no matter how senior you are, you always seek code reviews before deploying new code to production. . Looking back now it’s clear I was actually a blindingly naive, over-confident, under-skilled, inexperienced manager who made lots of mistakes. Always ask for advice. The same is true for managing people.

Management 291

Management Software Review Construction Engineering 291

SaaStr

APRIL 20, 2022

For example, at Twilio, they’re shifting our focus from selling multiple products to selling software, so now they have multiple selling teams. . Rewards motivate sales, so employee incentives hold a special place in a sales organization to reward the right behavior.

Sales Hiring 205

Sales Hiring Scale Retention Sales 205