SaaStr

JANUARY 28, 2020

In bigger companies, we were budgeted. And some folks would come back and say, “I want to renegotiate because the world has ended,” but enterprise software is budgeted. And we’re not all building the most mission critical software, but our stakeholders don’t want to rip us out. Do you try and fix them?

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. That was just a transformational experience.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Write down your principles (like your mission statement) and use it very early for guiding culture and decision making.

Scale 159

Scale Payment Services Payment Methods Scaling 159

FastSpring

MARCH 10, 2023

In 2006, founded iOSXpert — now the largest partner of the Mac-based CRM and project management software Daylite. And for the past 17 years, Alf has grown the company without any external funding and maintained a strong employee retention rate. My very first job, real job was in a company back then in the 90s, end of the 90s.

Consulting 78

Consulting Underperforming Technical Team Interviewing Software 78

Neil Patel

OCTOBER 4, 2020

A Well-rounded Team. For that reason, the analytics agency that you work with will need to have a diverse set of team members who are both analytical but also creative. For that reason, the analytics agency that you work with will need to have a diverse set of team members who are both analytical but also creative.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. But we provide a combination of APIs and software. Our team is in Room 111. They were self taught developers.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

OpenView Labs

FEBRUARY 20, 2020

On the surface, integrating enterprise sales into a resolutely product-led company might seem like an almost impossible pivot, but it’s actually more common than you might think. In my role as Head of Global Sales Strategy and Operations at Atlassian, I lead the team that is redefining how B2B software is sold to enterprise companies.

Enterprise 52

Enterprise Sales Hiring Sales Underperforming Technical Team 52

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. I always talk about being a recovering software salesperson. And so I started to build some of classic demand gen functions, like BDR team. Who is involved?

Scale 182

Scale Sales Hiring Software Review Technical Review 182

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Second, why does Krish believe it is one of the most important things any company must do?

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

SaaStr

JULY 20, 2021

The session that I’m talking about is basically about the board dynamic and about how to survive this valley of death and bring not just yourself and your team but your extended team, including your board, across that until you cross the $1 million mark, and then the $10 million mark and keep going beyond. There we go.

Underperforming Technical Team 242

Underperforming Technical Team Sales Hiring AWS Business Model 242

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. We had a pretty big team.

Sales Hiring 152

Sales Hiring Scale SMB Sales Recruiting 152

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. How have you altered and developed as a CEO do you think?

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic. Feeding into impostor syndrome.

Engineering 138

Engineering Underperforming Technical Team CTO Management 138

ChurnZero

OCTOBER 4, 2019

Sam has over 16 years of experience in consulting, product management, and leading customer success teams. Bloomfire allows teams to improve productivity and customer centricity by creating a self-service knowledge base. If implemented well, it will have mutually beneficial outcomes for the company and customers.

Customer Success 40

Customer Success Sales Hiring Scale Underperforming Technical Team 40

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

SaaStr

MAY 31, 2019

How can one prevent their customer support team from being a wall of protection for the product and eng team? Stripe recently announced their 5th office would be… “remote”, so how does Parker feel about the building of remote teams? What are the most important things when establishing your first remote team?

VP of Engineering 139

VP of Engineering Sales Hiring Scale Systems Review 139

SaaStr

MAY 23, 2019

Do I have the right team? And also because some people are good at different phases of the company. And just because someone was a right member of the team last year doesn’t mean they’re a right member of the team next year. So second question, do I have the right team? But your team needs to be full.

Sales Hiring 120

Sales Hiring Underperforming Technical Team Scale Startup 120

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Jeff Lawson: Sure.

Underperforming Technical Team 121

Underperforming Technical Team Development Software New CTO 121

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Do you really need to know what phase your company is in?”. Are we still a startup? I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? In practice, what can one do to improve it? Who has done this well?

Sales Hiring 204

Sales Hiring Scale Technical Review Outsourcing Services 204

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 134

SmartKarrot

FEBRUARY 18, 2022

Your chance to get acquainted with the company culture. The first month is when you get acquainted with the company culture. During this time, you try to get a clear understanding of the product your company is selling. This is where you need to start deriving a proper understanding of your team members.

Customer Success 10

Customer Success Underperforming Technical Team Technical Review Company Culture 10

Totango

JULY 1, 2022

Cultivating customer loyalty requires a larger investment: where B2C SaaS customer service issues and loyalty programs may be handled entirely through automation or tech support and sales staff, B2B customers may require automated and manual support from a customer success team. What Are Keys to Cultivating B2B SaaS Customer Loyalty?

B2B 110

B2B B2C Underperforming Technical Team Business 110

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How does the structure of your marketing team need to change with the evolution?

Sales Hiring 176

Sales Hiring Scale Interviewing Technical Review 176

SaaStr

SEPTEMBER 23, 2020

As you can tell from that list, it was really a team effort, so huge thanks for that. And after a bunch of moving around, I ended up working in product development, actually, for a middleware company, and I did that for four years. And I’ve been in the world of enterprise software ever since.

Scale 194

Scale Leadership Underperforming Technical Team Scaling 194

SaaStr

AUGUST 30, 2019

For those that do not know, HelloSign is the company reimagining how you approach your most important business agreements with their award-winning e-Sign solution. As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations.

Sales Hiring 139

Sales Hiring Scale Technical Advisors Underperforming Technical Team 139

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. Eduardo then served as the CEO of Oversea Consulting, helping companies in the U.S. In 2017, he co-founded B2B Stack, a software review marketplace that boosts the buying process of B2B tech in Brazil.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

OpenView Labs

SEPTEMBER 5, 2019

As software pervades every sector of the world economy, the developers building it are rapidly becoming the most important buyers of technology and infrastructure in companies of all sizes. This is simply a bad stereotype and a hangover of outdated selling techniques. At Stripe , we sell to developers all over the world.

Underperforming Technical Team 40

Underperforming Technical Team Scale Sales Hiring SaaS Payments 40

SaaStr

SEPTEMBER 6, 2019

263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team. Went to a company called NetSuite, which is one of the earliest cloud companies. Missed the session? Jon Herstein.

Sales Hiring 139

Sales Hiring Scale Underperforming Technical Team Software Review 139

Sales Hacker

APRIL 25, 2019

Outsourced Sales Development. Without a sales development team, you can find yourself struggling when it comes to pipeline generation. For SMBs, this is a pivotal decision: Do you hire an in-house sales development team or work with an outbound partner? The Four Costs of In-House Sales Development.

Outsourcing Services 76

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 76

Neil Patel

DECEMBER 3, 2020

Even for fully-staffed marketing teams, it can be overwhelming. In this case, look for an email marketing agency that is exceptional at developing strategies and tactics to help increase your open and click-through rates. A Great Company Culture. So, before you proceed, check that their company culture fits with yours.

Marketing 111

Marketing Outsourced Development Underperforming Technical Team Scale 111

SaaStr

MARCH 6, 2020

I came back to North America, we built out the inside sales team in North America over the next five years, building hubs in multiple countries, including in Bangalore, India, and assembling a global community of practice. Write it down, share the rough draft with your team, debate it, prioritize it. So it was a fabulous experience.

Scale 220

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 220

SaaSX

FEBRUARY 26, 2020

Plus, you’ll also be obliged to bring your entire team on board by encouraging your colleagues to roll out the welcome mat and adopt some partner-friendly best practices. Customer success expert Lincoln Murphy advises that top-of-list candidates should include companies “ready, willing, and able” to join your ranks. (He

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93

OPEXEngine

MARCH 9, 2021

“I’ve talked to countless entrepreneurs who are anxious about the next step—first seed round, hiring a team, landing a board member, etc.,” That’s exactly what got the former Zenefits leadership team into trouble. A clever business model enabled the company to be “the fastest-growing software company on the planet,” he says.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52