SaaStr

MAY 3, 2023

What are the problems caused by not investing in systems from the beginning? And invest in back-office systems early. Mistake #5: Not Investing In Digital Customer Success Early Part of customer success is humans working with humans. It’s also difficult to fix once you get too far in.

Sales Hiring 167

Sales Hiring Scale Pricing Customer Success 167

FastSpring

APRIL 19, 2019

Starting with the investment from Accel-KKR then expanding into a second office in Santa Barbara, opening a new office in Amsterdam, bringing on 30 new hires, and most recently, welcoming our new CEO David Nachman. It is something our People and Culture team is constantly working on through a variety of initiatives.

Scaling 86

Scaling Company Culture Leadership Education 86

SaaStr

AUGUST 1, 2022

The developed world revolves around e-commerce. In a crowded field, how can SaaS companies prove themselves and shift from being completely irrelevant to their markets to delivering services their market and buyer personas value? Hire people who share your company’s values. Stay true to core values.

Underperforming Technical Team 201

Underperforming Technical Team Marketing Innovation Investment 201

SaaStr

AUGUST 15, 2022

Before attracting investors, ensure that your company structure and products are up to par. You do that by hiring a strong time, developing a product without getting attached to it, having a proper business structure, and not being put off by rejection. . Develop your product without getting attached to it. Hire a strong team.

Scale 188

Scale Marketing Scaling Communication 188

Intercom, Inc.

MAY 27, 2019

If you are investing in self-development and learning about UX, it’s highly likely the materials you use are in English. Beyond just knowing how the company operates, all of this knowledge enabled me to communicate proficiently. The design industry speaks English. In fact, right now you are reading this blog post in English.

Company Culture 197

Company Culture Communication Investment Onboarding 197

SaaStr

APRIL 2, 2023

And if you didn’t invest proactively in systems like CPQ early, you create a byzantine mess that’s impossible to scale. Invest in back-office systems early. Mistake: Not investing in Digital Customer Success early The cobbler’s kids often have no shoes. For this one deal, we just need to do X.

Sales Hiring 252

Sales Hiring Scale Scaling Customer Success 252

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. One of our core company values is that “we obsess over our customers’ success” and this post by Hayley Camille Morgan is a true reflection of that. Shipping fast and safe: Building a culture of low-risk learning.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

The Marketing & Growth Hacking Publication

FEBRUARY 28, 2019

That talent can be nurtured; that intelligence can be fostered; and that creativity and leadership can be developed. It’s for this reason that in every company I’ve managed, I’ve done my best to help my employees develop and sustain growth mindsets of their own. But this, as I’ve learned, is harder than it might seem.

Development 40

Development Sales Recruiting Growth Hacking Leadership 40

SaaStr

APRIL 20, 2022

Invest in your team’s development. Be intentional about the culture you want to build. “How you make people feel is the key to building a successful organizational culture.” ” One of the best ways to do culture-build is to invest time in making genuine connections with your people.

Sales Hiring 204

Sales Hiring Scale Retention Sales 204

ChurnZero

SEPTEMBER 28, 2022

But the paradox in this is that Customer Success teams are absolutely vital for companies today because they help reduce customer churn, boost retention, and contribute to business profitability and success. 5: Customer Success team training is important for company culture.

Customer Success 94

Customer Success Sales Hiring Onboarding Investment 94

SaaStr

JANUARY 30, 2023

She shares the challenges faced at critical stages of the company’s growth journey, the lessons learned, and how they grew to $100 million ARR in just 20 months. Data is the foundation for developing efficient strategies. And on to almost $300m ARR today! Expanding your global footprint will help you hit $100 million ARR faster.

Sales Hiring 219

Sales Hiring Payment Services SaaS Payments Scale 219

Neil Patel

AUGUST 13, 2020

Cubicle Ninjas — Best for brand design and app/website development. Cubicle Ninjas uses a strategic combination of design and technology to develop innovative, inspiring, and one-of-a-kind branding design paired with the mobile apps and websites brands need to stand out in our online world. Social media seemingly changes by the second.

Social Media 145

Social Media Marketing Advertising Content Marketing 145

Buffer Resources

SEPTEMBER 5, 2023

It’s the responsibility of the social media executive to own this budget and ensure it delivers a significant return on investment. “The best validation is seeing our employees internally share that content, feel proud about it, and validate company culture,” she says. percent by year-end and 26.4

Social Media 110

Social Media Sales Hiring Branding Technical Review 110

Sales Hacker

DECEMBER 19, 2022

In organizations that don’t prioritize professional development and internal paths for career progression, the only way workers can climb the ladder is leave. According to MarketSource, leaders consistently struggle with developing a sales culture. Related: Creating a Sales Culture: What It Is & How It’s Done.

Sales Hiring 80

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 80

OpenView Labs

DECEMBER 22, 2021

In the meantime ICYMI, here’s what we’ve learned this year on the show: Community fuels product adoption and virality for developer software. Traditional marketing doesn’t work on developers. Key takeaway: Launching a developer-focused product takes these two things: You must have amazing documentation. One problem?

Scale 73

Scale Entrepreneurship Cybersecurity PayPal 73

SaaStr

JULY 25, 2021

Dev Ittycheria: And in some ways even though I’ve been a VC, and an operator, in some ways as an operator, I’m just now investing my time, not my money. Starting a company the second time and running it the second time. 20 VCs do come to me to invest in the company now. It’s a bit easier on a few things.

Sales Recruiting 242

Sales Recruiting Sales Hiring Scale VP of Engineering 242

Intercom, Inc.

MAY 4, 2018

We encourage managers to hold career conversations soon after performance reviews so they can look for ways to match development areas with long-term aspirations. For your very first career conversation with a team member, start with questions about what the person wants to be doing, what they’re good at and what skills they want to develop.

Underperforming Technical Team 223

Underperforming Technical Team compliance Development Customer Support 223

Neil Patel

JULY 26, 2021

For example, starting a taco shop could require months for menu development, taste testing, logo design, product sourcing, etc. How much money do you have to invest? Research future developments as well. If you don’t have capital, consider bringing in an investment partner. Lower Failure Rate. Not entirely, no.

Payment Methods 129

Payment Methods Business Sales Hiring Travel 129

Scytale

DECEMBER 5, 2023

But can your company afford it? After all, implementing SOC 2 is time-consuming and requires a substantial investment of resources. It may be tempting to focus on accelerating growth in the early stages of a business and then implementing robust standards such as SOC 2 when the company is more established.

compliance 52

compliance Scale Software Review Technical Review 52

OpenView Labs

MARCH 24, 2021

Develop a bulletproof hiring process that celebrates candidate experience. There are traits that can be trained and developed and others that can’t. Your company culture is created and reinforced by the words you use and your actions that back them up. Why is it not working out?

Sales Hiring 56

Sales Hiring Underperforming Technical Team Company Culture Interviewing 56

FastSpring

MAY 20, 2019

Making the “right” decision will depend on your particular setup, as well as your company culture and your anticipated growth in the future. Having an in-house solution means your company invests resources into building an ecommerce solution for use exclusively within your organization. In-House Ecommerce Solution.

Outsourcing Services 84

Outsourcing Services Payment Methods Payment Solutions Outsourced Development 84

Neil Patel

MARCH 10, 2021

Team building is the most important investment a company can make , according to Forbes. However, you might need to get a bit more creative to help virtual team building fit your company culture. It will vary based on your company culture, the platform you use, and the type of team building you choose.

Marketing 142

Marketing Cost optimization & reporting Company Culture Entertainment 142

Valuize Consulting

NOVEMBER 3, 2021

Investing in Employee Experience results in higher employee retention and increased performance. In fact, companies that prioritized Employee Experience achieved 1.8 Fortunately, investing in your Employee Experience also has a far-reaching impact on your Customer Experience motion. Development Programs. Communication.

Underperforming Technical Team 52

Underperforming Technical Team Sales Recruiting Data Sales Hiring 52

ChurnZero

APRIL 8, 2020

So how best do you go about developing customer advocacy in your organization? Once you have this ingrained in your company culture, you are already on your way to creating customer advocates. An online community allows you to: Stimulate multi-way communication between, and amongst, your company and your users.

Retention 81

Retention Software Review Customer Success Churn 81

SaaStr

NOVEMBER 25, 2023

If someone is working hard but isn’t working out, invest in them and see if you can get them into the high-performing category. But do so in a way that also makes sense to what your company’s objectives, mission and goals are to avoid “copy / pasting” campaigns that have worked well for others. #4:

Sales Hiring 190

Sales Hiring Underperforming Technical Team Revenue Sales 190

Intercom, Inc.

JUNE 9, 2020

We spoke to leaders at companies such as Lattice, Yotpo, and Frontify to get their take. We asked what kinds of resiliency plans they’re developing, both for the current moment and in the future. Right now, many organizations are investing more deeply in these partnerships. Make decisions quickly.

Strategy 197

Strategy Business Scale Communication 197

Neil Patel

NOVEMBER 18, 2020

As for research and development of your business plan, standard businesses need to factor in local licenses, ordinances, building codes, and other factors that may influence where and how they can conduct business. A big part of your business plan needs to be the development of a customer avatar. This avatar is your perfect customer.

Business 133

Business Social Media Revenue Company Culture 133

Neil Patel

APRIL 9, 2021

Developing the ideal buyer persona is something all great marketers must do. Investing in workforce development and onboarding is an expensive process. Their goal was to improve company culture by developing the best hiring and workforce management process. LinkedIn People Insights.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Buffer Resources

SEPTEMBER 11, 2023

Empower employees to amplify your brand Companies should do a better job training their teams to be successful on LinkedIn, but they often fail. This goes beyond LinkedIn profile badges and certifications — it’s about investing in the success of everyone at the company. Showcase your company culture.

Sales Recruiting 134

Sales Recruiting Sales Hiring Scale Social Media 134

BetterCloud

MAY 20, 2020

This funding round will help us continue to achieve the vision of being the leader in SaaSOps, enabling companies to discover, manage, and secure their cloud applications in a best-of-breed world. We’ll be able to accelerate our product development and expand the number of supported SaaSOps use cases.

Company Culture 69

Company Culture Cloud Finance Innovation 69

SaaStr

APRIL 4, 2019

And that ultimately is what led us to become a Google Cloud customer, but what we saw is that it was speed, it was scalability, it was security, reliability, but also on the development side: Who was gonna take us faster to market from a development perspective when we made our selection to ultimately pick a cloud provider.

Cloud 165

Cloud Scale Trends Machine Learning 165

Neil Patel

FEBRUARY 13, 2023

First, let’s discuss some of the information you should keep in mind when developing your recession marketing strategy. By starting with high-priority items and ensuring your business remains operational, you can take more time to develop a plan and clarify consumer behaviors as the recession sets in. Conducting market research.

Technical Review 84

Technical Review Strategy Marketing Social Media 84

Buffer Resources

SEPTEMBER 5, 2023

It’s the responsibility of the social media executive to own this budget and ensure it delivers a significant return on investment. “The best validation is seeing our employees internally share that content, feel proud about it, and validate company culture,” she says. percent by year-end and 26.4

Social Media 52

Social Media Sales Hiring Branding Technical Review 52

Intercom, Inc.

APRIL 19, 2018

We invested more heavily in particular types of training in order to build even more muscle in those core technologies, and we built some interesting tooling to support those core technologies. We have a team dedicated to continuous delivery and developer productivity. I thought, wow, the system works.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

APRIL 8, 2022

A culture where happiness thrives is a culture where creativity and innovation will be high. Happiness allows developers to grow. And when your customers grow, so too does your company. You cannot expect your customers to invest in you before you invest in them. . Stay on top of the latest developments. .

Development 202

Development Marketing Advertising Technical Support 202

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. How does the product and what you invest in proactively need to change as you move into enterprise? What are the benefits of starting in SMB?

Sales Hiring 140

Sales Hiring Scale SMB Sales Recruiting 140

SaaStr

JANUARY 28, 2020

Maria : Yeah, I think, coming from a marketing side and thinking about that as a marketer, marketing is all about investments. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. Aaron : And they just have to do it.

Sales Hiring 199

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 199