Intercom, Inc.

APRIL 23, 2018

We are taking a number of steps to ensure compliance with GDPR, but now is the time to consider the entirety of your security and data privacy strategy, both in terms of how you build it and how you communicate it. GDPR makes organizations accountable for data breaches caused by third-party service providers.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

Intercom, Inc.

OCTOBER 16, 2019

The classic example sees a company move from niche startup to mainstream scale-up, but it can also see companies hone their product-market fit by focusing on a more specialized, and yet more lucrative, user base. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Intercom, Inc.

MAY 10, 2018

Andrew’s been an angel investor and advisor for a slew of name-brand startups; however, he’s most widely known for his invaluable essays on growth. I’ve known Marc and Ben for a long time, and they originally seed-funded a startup of mine many years ago. I saw both sides of the marketplace, which was a lot of fun.

Acquisition 224

Acquisition Marketplace as a Service Retention Startup 224

Intercom, Inc.

MAY 28, 2020

Here are five quick takeaways: One of Aircall’s superpowers is that it built an App Marketplace – and then opened it up for partners to build their own integrations. Today, more than 60% of the tools on the marketplace have been built by third parties. How can we provide the best service at every single interaction?”

Marketplace as a Service 186

Marketplace as a Service Cloud Government Retention 186

SaaStr

NOVEMBER 7, 2019

A lot of startups out there tend to define themselves as startups who aspire to become a platform, and it’s quite nebulous to define. Like, how can we provide economic infrastructure for developers to build applications and services and in a weird way, future proof? Right, Renaud? Let’s start with our five key steps.

Payments 172

Payments Merchant Services Payment Solutions Payment Services 172

Neil Patel

AUGUST 17, 2021

You want them to associate your company with a particular product or type of service. Whether you’re a startup just trying to build a name for yourself in a crowded marketplace, or you’re trying to rebrand an old company , you can benefit from a brand awareness campaign. Then, start communicating!

Branding 145

Branding Social Media Marketplace as a Service Acquisition 145

SaaStr

JUNE 10, 2021

So the whole world of software as a service and cloud has just exploded and will continue to grow enormously. And if we look at the specifics of the word SaaS, software as a service. And service many times means it’s human beings doing it. So how does this even work with software as a service.

Outsourcing Services 163

Outsourcing Services Marketplace as a Service Outsourced Development Scale 163

Neil Patel

FEBRUARY 12, 2021

That’s a tremendous amount of content to compete with, especially if you’re running a small business or a new startup. To stand out, you must clearly communicate to consumers what’s so great about your products and why they’re superior to competitor models. Did you know that the average American sees over 5,000 ads per day ?

Advertising 144

Advertising Marketplace as a Service Branding Innovation 144

Chaotic Flow

SEPTEMBER 17, 2013

As with our partygoers, network effects kick in for your SaaS customers when the value they see in your service increases with the number of other customers using your service. Your SaaS marketing plan should nurture community by enabling communication, sharing and collaboration between your customers and prospects.

SaaS 122

SaaS Marketplace as a Service Customer Lifetime Value Acquisition 122

How To Buy Saas

MAY 21, 2025

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. What ATS is best for small businesses or startups? Can ATS software integrate with my other HR tools (HRIS, payroll, etc.)?

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Intercom, Inc.

JULY 11, 2019

You might say it’s one of the strongest advantages a startup has. As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Kaitlin: You’re the General Manager HubSpot’s Service Hub. Customer service as a model for growth. Kaitlin: It makes a ton of sense.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Neil Patel

JANUARY 21, 2021

If you’re serious about growing your startup, you’ll eventually need to put down the pen and paper to-do list and upgrade to a SaaS solution. Wrike is a versatile and comprehensive project management tool, perfect for startups and businesses of all sizes. It’s not just a platform for startups and solopreneurs, either.

Payment Methods 110

Payment Methods Payment Solutions Outsourcing Services Sales Hiring 110

FastSpring

APRIL 7, 2022

They also noticed a lack of transparency and efficiency in the services that were being provided at the time and decided to fix that problem. In their case, it meant targeting logistics companies whose messaging and notifications strategy were a great fit for Messente’s service. Expand with your customers.

SaaS Payments 147

SaaS Payments Technical Advisors Payment Services Payments 147

OpenView Labs

SEPTEMBER 10, 2020

Closing a blockbuster multi-million dollar deal with a Fortune 100 company can be a massive win for a startup. After all, the marketplace speaks the loudest, and without customers you don’t have a business. As a startup, you can’t afford to dive into the deep end without knowing how to swim. Source: SalesHacker.com.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

Intercom, Inc.

AUGUST 6, 2018

For product builders, it’s never been harder to get discovered in such a crowded marketplace. Just one click and you would be able to deliver precise, fast and human communication to your customers and prospects. and the value of our service, and ensure that’s embedded within a service they already know.

Engagement 130

Engagement Marketplace as a Service Development Sales 130

User Pilot

MARCH 5, 2025

Self-service support: Userpilot empowers you to build and customize in-app resource center code-free. Intercom Intercom is an AI-powered customer service tool that equips teams to engage customers through omnichannel support and activity-driven automation. Funnel analysis report generated with Userpilot. Customer support with Intercom.

Software Review 52

Software Review Engagement Software Scale 52

The Marketing & Growth Hacking Publication

AUGUST 11, 2020

On landing on the homepages of the websites, you have to decide which option you will pick based on how they communicate their offerings. Therefore, you owe users the responsibility of communicating the value of your product to them, the best way possible. Landing page lessons from 20 Nigerian startups.

Startup 59

Startup Marketplace as a Service Growth Hacking Communication 59

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

User Pilot

MAY 27, 2025

You play a vital role at the intersection of GTM, Product, Design, Data Science, Marketing, and Engineering – reimagining self-service in the age of AI. Som Nath [Image] Candidates short profile Som has over 6 years of experience in the tech industry, particularly in 0-to-1 startup environments.

Management 52

Management Underperforming Technical Team Scale B2C 52

User Pilot

JULY 9, 2024

Hubspot : Best for comprehensive inbound marketing, sales, and customer service solutions. Nextiva : Best customer experience software for unified communications. Zendesk : Best for scalable customer support and service management across multiple channels. This ensures timely customer communication and proactive support.

Software Review 103

Software Review Software Management Business 103

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Because horizontal SaaS companies serve both startups and enterprise businesses, scalability is a key selling point.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

Intercom, Inc.

JULY 14, 2022

If you’re short on time, here are a few quick takeaways: Focus on building services and products that meet your customer’s needs – not just today’s, but also tomorrow’s. Communicating bad news early, clearly, and with empathy is the best way to build a long-term partnership with customers. Leandra: I love that.

Scale 118

Scale Sales Hiring Payment Solutions Payment Services 118

FastSpring

APRIL 13, 2023

When launching a startup or adding a new product, common advice is to start with a minimum viable product (MVP). But it’s not great yet about communicating that information in a real world way. And that’s really hard for sellers on the b2b side to communicate. It starts with self service.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Sales Hacker

MARCH 30, 2021

We’re focusing on how to win in the new sales era: new go-to-market strategies, deeper funnel insights and actionable takeaways for your entire organization from revenue leaders at high-growth startups and fortune 500 companies. And finally, we just turned SalesHacker.com into a community. Save your seat at Unleash.Outreach.io.

Scale 112

Scale Payments Technical Advisors Sales Recruiting 112

Baremetrics

AUGUST 20, 2019

The Wikipedia contributors define product innovation as “the creation and subsequent introduction of a good or service that is either new, or an improved version of previous goods or services.”. This is particularly the case in startups, where the word ‘disruption’ is almost a business pitch requirement nowadays. Specialize.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

How To Buy Saas

MAY 15, 2024

In today’s world, cloud computing has become very popular among businesses of all sizes because of its effective tech services. Cloud computing services have helped businesses conveniently access and utilize tools to perform different tasks. This blog delves into the three types of Cloud Computing services: IaaS PaaS SaaS.

DevOps as a Service 52

DevOps as a Service Marketplace as a Service Cloud SaaS 52

Chargify

AUGUST 17, 2020

Backed by an army of developers, data engineers, and finance professionals, this events-based billing model allowed these large companies to directly link the value that their services provided with the cost presented on a customer’s invoice. What Amazon Web Services and Twilio Get Right. How AWS Does It.

AWS 98

AWS Payment Services SaaS Payments Payments 98

ChurnZero

JANUARY 13, 2022

Amir will lead all post-sales functions, helping customers use the full scope of their products and services to unleash the power of CentralSquare in their communities. In her expanded role, Ellen will continue to lead global system engineering and enablement and will add professional services and customer support to her team.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

FastSpring

FEBRUARY 20, 2020

The Ecommerce manager needs to be able to clearly communicate a product’s value, which requires that they fully understand the product. Besides overseeing your own team, the Ecommerce Manager is also responsible to work with other departments, like the product team, operations, and customer service. Know the Product. Work Across Teams.

Payment Methods 89

Payment Methods Outsourcing Services Payment Solutions Outsourced Development 89

Sales Hacker

APRIL 21, 2021

You might join a startup as a Revenue Operations Manager and run the show in collaboration with a VP of Sales. I turned to sales for a technical recruiting agency and project management services. The last few years I’ve joined startups as the proverbial “Team of One.” That didn’t go so well at all!

Scale 116

Scale Sales Recruiting Technical Review Technical Advisors 116

How To Buy Saas

MARCH 17, 2025

Whether you’re a startup or a growing company, the right CRM can streamline your sales and marketing, helping you stay organized and responsive to customers. You can integrate email, calendars, and more via the Salesforce AppExchange marketplace. Email & Call Tracking: HubSpot excels in tracking communications.

Software Review 40

Software Review Scale Software Business 40

Baremetrics

SEPTEMBER 16, 2021

Communicate with Your Audience on Social Media Conclusion. LTV, or CLV, is the predicted amount a customer will spend on your product or service while they’re your customer. Suppose a person subscribed to your service. It will make advertising and any other type of communication more personalized.

Business 97

Business Social Media Marketplace as a Service Mobile 97

How To Buy Saas

JULY 26, 2021

The initial concern of every ambitious entrepreneur is to keep their startup costs as low as possible. Several best startup tools and resources help minimize startup costs, but they also assist in saving precious time for savvy business people. What if you can get your hands on the best tools for startups?

Payment Methods 52

Payment Methods Startup Payment Solutions Payments 52

Intercom, Inc.

AUGUST 30, 2018

where they help a robust portfolio of startups find their way. I did a little bit of consulting along the way and was also at startup called Wealthfront for a while. Google Apps covers anything for communication and collaboration – it could be Gmail, Calendar, Drive, Docs, Sheets, Live – both for personal and for enterprise.

Scale 149

Scale Leadership Scaling Venture Capital 149

User Pilot

FEBRUARY 13, 2024

Having a hard time choosing the perfect customer self-service software? This article covers: Key benefits of the self-service method. TL;DR Customer self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently. You clicked on the right guide.

Marketplace as a Service 52

Marketplace as a Service Software AI Search SaaS 52

User Pilot

AUGUST 29, 2023

Product teams need to have a combination of hard and soft skills to succeed: technical knowledge , communication, leadership, strategic thinking, and empathy. In a small startup, a product manager might oversee everything. Communication skills. Let’s explore some of the best tools in the marketplace and how they can help.

Management 105

Management Marketplace as a Service Interviewing Product Marketing 105

Intercom, Inc.

OCTOBER 24, 2019

To form a successful community, a company must be willing to collaborate, trust and empower its users and customers. Find the people who are 10-out-of-10 passionate about your product or service , because they will evangelize your brand more powerfully than you can do alone. And I just won him over about this community thing.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116