User Pilot

OCTOBER 20, 2023

The active user metric is commonly used to measure app performance, but the definition of an active user can vary depending on the product. project management platform like Asana, team communication tool like Slack, etc. Track this metric if you have a tool that customers need to use daily—e.g.,

Onboarding 84

Onboarding Retention Social Media Metrics 84

SaaStr

FEBRUARY 12, 2024

You definitely need do need senior product marketing experience as you truly scale, often at least by $8m-$10m ARR. Net net, here’s my #1 suggestion: For your first Head/VP of Marketing, do not hire someone with a VP of Product Marketing, Communications, or Corporate Marketing Background.

Product Marketing 228

Product Marketing Marketing Scale Communication 228

User Pilot

FEBRUARY 21, 2023

Define the definition of success at that particular stage (from your user’s point of view). One way to overcome this problem is by communicating with new feature announcements. Determine the tactics and steps that must be followed to achieve that goal. Here’s an example: 4.

SaaS Payments 75

SaaS Payments Strategy Payment Solutions SaaS 75

User Pilot

FEBRUARY 21, 2023

Define the definition of success at that particular stage (from your user’s point of view). One way to overcome this problem is by communicating with new feature announcements. Determine the tactics and steps that must be followed to achieve that goal. Here’s an example: 4.

SaaS Payments 62

SaaS Payments Strategy Payment Solutions SaaS 62

Totango

JUNE 17, 2021

Totango’s Spark platform is designed to let you apply segmentation to customers at any stage of their customer journey for personalized communication and engagement, promoting better customer experience, greater satisfaction and higher retention. Try it free to see how Spark can help you increase engagement and retention of your B2B clients.

Technical Review 71

Technical Review B2B Customer Success Technology 71

Sales Hacker

FEBRUARY 2, 2021

It is your job to directly communicate insightful knowledge without coming off overly aggressive and off-putting. It is your job to directly communicate insightful knowledge without coming off overly aggressive and off putting. Being relevant throughout your sales cycle management assures consensus among them.

Sales Hiring 105

Sales Hiring Payment Services Sales Strategy 105

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. Intercom helps companies build strong customer relationships through ongoing, personalized, and engaging communication.

Cloud 211

Cloud Leadership Innovation Communication 211

Tom Tunguz

JANUARY 21, 2013

Suddenly, I was working with a smaller team, managing massive ambiguity in job definition, time allocation and decision-making, and giving up the adrenaline of launch day. But far and away my biggest challenge was effective communication. They are master communicators because they are fluent in both languages.

Communication 100

Communication Consulting Construction Leadership 100

Sixteen Ventures

JUNE 20, 2018

Let’s talk about Customer Engagement, specifically the Communication Model. We communicate every day, all day. We communicate with friends, family, co-workers, industry peers, customers, vendors, celebrities, trolls, politicians, restaurants, airlines, etc., The History of the Communication Model.

Communication 56

Communication Engagement Scale Systems Review 56

Intercom, Inc.

JANUARY 13, 2021

Positive experiences require communication between businesses and customers, but we saw how the traditional channels of communication between internet businesses and their customers were broken – fragmented and impersonal rather than coherent and personal. That shift in definition only accelerated with the rise of the mobile phone.

Scale 243

Scale Scaling Communication Mobile 243

ProfitWell

JANUARY 8, 2020

This type of communication hinges on your customer’s perceptions of your pricing. You’ve definitely seen this in a restaurant. Misperceived value: With psychological pricing tactics, there’s always the risk of misperceived value. Your price is how you convey value to your customers.

Pricing 52

Pricing Advertising B2B Strategy 52

FastSpring

OCTOBER 2, 2019

Chances are, you were unable to communicate enough value of why they should be opting in. The post The Definitive Guide to GDN Remarketing for SaaS Companies appeared first on FastSpring. Let’s look at how you would use the first option. A lead lands on your free webinar landing page, but they fail to opt-in.

Scale 65

Scale SaaS Advertising Software Review 65

ProfitWell

APRIL 3, 2020

The best way to combat this is not let it happen in the first place, and that begins with communication between you and the customer. Consistent communication will leave zero room for surprises. It’s a concerning sign when you start to notice that less users are logging in, and/or not performing actions within the platform.

Technical Review 43

Technical Review Churn Subscription Payment Features 43

SaaStr

FEBRUARY 4, 2022

I don’t pretend to have all the answers on how to run the perfect board meeting, but I’ve definitely participated in some truly amazing–and truly painful–ones, so I hope some of what I’ve learned will be useful to founders. Here are 10 tips on the best ways to ensure a successful board meeting.

Sales Hiring 263

Sales Hiring Scale Leadership Startup 263

FastSpring

NOVEMBER 17, 2023

TechCrunch recently reported that Apple’s 2023 Form 10-K filing uses revised text regarding its risk factors , which may hint at “a more definitive stance on potential modifications to the App Store policies.”

Payment Methods 114

Payment Methods Merchant Services Payment Solutions Software Review 114

OpenView Labs

NOVEMBER 12, 2019

By definition, it’s a Do It Yourself (DIY) kind of deal when you sign up. For your Trial Expiry emails, you want to focus on communicating the value of your product while reminding people that their free trial is about to expire. The post The Definitive Guide to User Onboarding: Part Three appeared first on OpenView.

Onboarding 58

Onboarding Software Review User Experience Investment 58

SaaStr

MARCH 24, 2021

Sales definitions you should know. Sales CRM — Software used to streamline pipeline management and safely store customer information, communicate with prospects, and drive more sales. Contacts — People within a group who you communicate with, which includes personal information such as phone number and email.

Sales Hiring 309

Sales Hiring Startup Sales Forecasting 309

SaaStr

JULY 13, 2023

Sales skills would definitely be important. Relationships: Collaboration Communication Customer Focus Step Three: Prioritize From the previous step in determining what qualifications matter for your business, then you should rank those in order of importance within each bucket. Communication. Self-starter. Sales skills.

Sales Recruiting 207

Sales Recruiting Sales Hiring Scale Sales 207

SaaStr

SEPTEMBER 26, 2023

We care about: Speed Cost Quality If you’re talking to customers, you want any communications to be highly accurate. Shen likes to use the super-human definition of product market fit. On the consumer side, it’s about having fun and doing and creating something new. On the B2B side, we have different objectives. That’s hard to define.

AI 277

AI Generative AI Venture Capital SaaS 277

SaaStr

SEPTEMBER 19, 2022

Know and communicate with your team the definition and value of customer success for your company. The objective here is to help your users receive more value from your product, accomplish their desired outcome, and experience value faster. Key takeaways.

Sales Hiring 252

Sales Hiring Customer Success Scaling Construction 252

OpenView Labs

OCTOBER 8, 2019

For Slack, this is communicating internally. The post The Definitive Guide to User Onboarding: Part One appeared first on OpenView. Although counterintuitive to what many people think, the goal of user onboarding is to NOT help people become better at using your product. For Canva, this is creating beautiful graphics seamlessly.

Onboarding 55

Onboarding Scale Advertising User Experience 55

SaaStr

APRIL 5, 2023

Shah’s definition of revenue operations includes things like: Laying out the operational foundations for how an organization thinks about these functions and how they grow. You want someone who can dip their toes into many areas and communicate with a variety of people across the sales cycle.

Sales Hiring 211

Sales Hiring Education Scale Strategy 211

Intercom, Inc.

JANUARY 21, 2019

. “You have to tell your customers, otherwise it’s definitely pointless. Communication is never free” It’s not free in the communication of doing it. You have to tell your customers, otherwise it’s definitely pointless. Communication is never free. It’s not free to carry it forward.

Software 135

Software Communication Customer Support Pricing 135

User Pilot

APRIL 30, 2024

He’s had a hand in some of tech’s biggest success stories, including Hewlett-Packard, Netscape Communications, and eBay. His journey then took him to Netscape Communications, where he worked alongside luminaries like Marc Andreessen during the infancy of the Internet, and led the company toward unprecedented success.

Management 89

Management Underperforming Technical Team Innovation Generative AI 89

Casey Accidental

JUNE 8, 2021

We were definitely winning, after all. This is a style of communication that will not work with all cultures. Company cultures have to decide where they exist on a spectrum of open vs. closed in their communication. Obviously, I am biased, and communication styles come with pros and cons.

CTO Hire 125

CTO Hire Venture Capital CTO Communication 125

Buffer Resources

AUGUST 22, 2023

Sticking to our mission of using communications to achieve equity helps us differentiate ourselves from other agencies, as there aren’t many that focus solely on social impact and certainly not ones that have the same skills as we do to back it up with great work.

Business 90

Business Communication Pricing Strategy 90

Intercom, Inc.

AUGUST 20, 2020

Again, with language and with millennials communicating and how most of our communication was being done through text messaging, it’s very different from how our parents and our grandparents grew up socializing. Obviously, things such as “likes” can definitely play with the human psyche in a way that isn’t totally human-friendly.

Technology 243

Technology Telecommunications Social Media Communication 243

Intercom, Inc.

JULY 18, 2022

“We were building an actual way to communicate with our customers from our previous product – we wanted to communicate inside the product. Watch the video above or read on for the key takeaways from this insight-rich discussion. Origins of Intercom. ” Two of the Biggest Myths in Startups: Being First and Defensibility.

Enterprise 118

Enterprise Startup Strategy SaaS 118

How To Buy Saas

MAY 10, 2024

Smallest package: 50 followers Largest package: 10,000 followers “Followers was processed hassle-free, It is definitely worth the price we are paying. These people work manually to construct high-quality action plans and communicate with clients through WhatsApp on a daily basis throughout the contract. Mixx TrustPilot Rating: 3.7

Payment Services 40

Payment Services Marketplace as a Service Artificial Intelligence Systems Review 40

SaaStr

JUNE 23, 2023

Video was everywhere in the consumer marketplace, but at work, people were still communicating through Outlook, and Slack was new on the scene. If you can figure out how to build a definite view of the future, it can be huge if it works. The idea they chose: To bring video to the workplace. Video was nowhere to be found.

Startup 221

Startup Company Culture Marketing Communication 221

User Pilot

NOVEMBER 20, 2023

To become a TPR you don’t need a degree in software engineering, but it will definitely help. Other important skills and qualities of TPRs are business sense, strategic thinking, communication and negotiation, empathy, and charisma. The communication works both ways. What do you need to become a technical product manager?

Management 89

Management Software Development Engineering Market Research 89

SaaStr

AUGUST 30, 2023

People can communicate as humans do, and AI uses those words and matches them to a business problem regardless of category. But having multiple products definitely strengthens the sales pitch. For ten years, G2 tried to create guided buying experiences, but none of them worked great.

AI Search 213

AI Search AI ChatGPT Software Review 213

SaaStr

FEBRUARY 18, 2022

The definition of success will vary from business to business, from customer to customer. Many businesses struggle to communicate beyond the initial value they rely on to make a sale. What does success look like for your customers? . That said, customer success is evolving, and the importance of customer success continues to grow.

Customer Success 253

Customer Success Retention Company Culture Metrics 253

30 Day Leadership

APRIL 4, 2023

Podcast highlights: 0:11 - Defining elite - What is the dictionary definition of elite? 15:34 - Leading with communication - How do you communicate your value and your team's value beyond just the team? Podcast highlights: 0:11 - Defining elite - What is the dictionary definition of elite?

Leadership 52

Leadership B2B Communication Metrics 52

SmartKarrot

JULY 5, 2022

In this write-up, we discuss the new expectation trends of B2B customers and how conversational CX is transforming customer communication in the industry. . A clear preference can be traced in customer communication, where customers are getting inclined toward digital solutions rather than the traditional methods like talking over a call.

Communication 10

Communication B2B Data Analysis AI 10

Intercom, Inc.

SEPTEMBER 9, 2022

Des Traynor: So, maybe just a couple of dictionary definitions. When there’s unstructured data like masses of text or images or sounds, neural networks are now definitely the best way to deal with that data. And they are just scaling that up. They just added more and more compute to it, and it started to do amazing things.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Stax

JANUARY 29, 2024

” “There’s definitely a component where there’s reusable code. ” Communicating to Sub-Merchants Next up, ensure you have a communication plan in place. That tends to help not just in switching payment processors but in the overall payment implementation experience.”

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88