Stax

JANUARY 29, 2024

Sub-merchants are having a poor payments experience Another tell-tale sign of having a sub-optimal payments partner is if your customers (i.e., The last thing you want is for them to churn due to a poor payments experience. ” “There’s definitely a component where there’s reusable code.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payments 88

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Chart Mogul

JULY 15, 2021

As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics. Metrics get more complex and their definition shifts, which require ongoing education. Repetition is key.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

Chart Mogul

JULY 15, 2021

As teams grow, it gets harder to rally around key goals. We both noticed a similar pattern: alignment on key metrics breaks as headcount grows: More teams means more silos in processes and tools used to follow metrics. Metrics get more complex and their definition shifts, which require ongoing education. Repetition is key.

Underperforming Technical Team 52

Underperforming Technical Team Revenue Scale Communication 52

User Pilot

AUGUST 21, 2023

TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Communication skills. Product managers often work in cross-functional teams and bridge the gap between multiple departments. As such, they need to have superb communication skills. Leadership. Comfortable with failure.

Interviewing 76

Interviewing Underperforming Technical Team Management Sales Hiring 76

Intercom, Inc.

MAY 13, 2022

Oftentimes a good customer service experience starts with developing a sound process. With ticketing workflows that put the emphasis on conversations not tickets, customer support teams now have the ability to categorize, prioritize, and assign issues as they arise. What is a customer service process?

Underperforming Technical Team 129

Underperforming Technical Team Customer Support Technical Support Churn 129

OpenView Labs

MAY 19, 2021

After college, Ashley joined Twilio and played a key role in helping the company reach, engage, and convert its developer audience. She’s an expert on what works and what doesn’t when it comes to building successful relationships with developer audiences, software marketing teams, and technical CEOs. You can’t lie.”.

Underperforming Technical Team 52

Underperforming Technical Team Development Technical Review Marketing 52

Intercom, Inc.

SEPTEMBER 9, 2022

ML teams tend to invest a fair share of resources in research that never ships. If you want to invest in ML, hire someone with experience on both the tech and the operational side so they can start working with the product team from day one. Des Traynor: So, maybe just a couple of dictionary definitions. Fergal Reid: Exactly.

Artificial Intelligence 249

Artificial Intelligence Machine Learning AI Search AI 249

Intercom, Inc.

AUGUST 13, 2019

As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them. They can also route customer conversations to the team best equipped to handle their questions and can even provide answers to simple customer questions like, “How can I add more users?”.

Underperforming Technical Team 279

Underperforming Technical Team Customer Support AI Headcount 279

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I have the internal handoff from pre-sales to post-sales customer teams.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 250

Sales Recruiting Sales Hiring Scale VP of Engineering 250

Intercom, Inc.

NOVEMBER 3, 2022

Scaling a support team is challenging enough as it is. Maybe you’ve just extended support hours and it’s becoming harder to plan shifts for different time zones; maybe you’re spending hours figuring out schedules for the week ahead; maybe the inflow prediction was a bit off and now your team is under or overstaffed.

Scale 206

Scale Outsourcing Services Software Sales Hiring 206

Sales Enablement, SaaS and Growth

MAY 22, 2017

It’s a tough question, and I don’t think anyone has a definitive answer yet, but the agencies which it figure stand to create a whole new line of business. We appreciate the definition is not 100% perfect and that it currently excludes sales managers, but for the moment we’re okay with that. But how can sales enablement be packaged?

Marketplace as a Service 112

Marketplace as a Service Sales Enablement Sales Hiring Underperforming Technical Team 112

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 150

SaaS Payments Compensation Payment Services Sales Recruiting 150

Neil Patel

SEPTEMBER 22, 2020

For that amount, you can look forward to a big team entirely focused on your results. Founded in 2009, they’ve been constantly expanding their team and services. At this stage, they’re well known for providing top-notch Pay Per Click, Social Media Management, Conversion Rate Optimization, SEO, UH/UI Design, Web Development services.

Sales Hiring 144

Sales Hiring Outsourcing Services Social Media Underperforming Technical Team 144

Incredo

OCTOBER 17, 2019

or “how long should I spend on developing my software ?”. To answer your questions correctly, we need to ask for clarification and more details about your software, its complexity and company goals. If you search on Google, Youtube or Quora, answers will tell you that 7%, 9%, 10% or more is the common approach.

SaaS Payments 144

SaaS Payments Compensation Payment Services Sales Recruiting 144

Full Session

JANUARY 5, 2023

Your brand should develop a customer-centric marketing strategy to provide an optimal user experience to your website visitors. According to HubSpot , 42% of people will leave a website because of poor functionality. It can be challenging for web developers unfamiliar with the website’s interface or functionality.

Underperforming Technical Team 52

Underperforming Technical Team Social Media Software Review Technical Review 52

User Pilot

NOVEMBER 21, 2023

If so, you should definitely watch the talk that Jason Knight , a product consultant and advisor, gave at this year’s Product Drive hosted by Userpilot. TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Is giving up any easier?

Technical Review 78

Technical Review Management Underperforming Technical Team Leadership 78

User Pilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. For example, this could involve social media interactions, newsletter consumption, or communication with customer support. Why is user engagement important? Consequently, it leads to higher user satisfaction, retention, and loyalty.

Engagement 87

Engagement Metrics Underperforming Technical Team Scale 87

Intercom, Inc.

MAY 3, 2018

Here are five quick takeaways: Instead of relying on word of mouth to permeate the team, write things down. It’s like rewriting your notes in school: the information sticks, and you can communicate it effectively to others. As you scale there are more people and more processes, so communication becomes really important.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team? What follows is a lightly edited transcript of the interview.

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223

Intercom, Inc.

JULY 28, 2022

Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom. In today’s episode, we sat down with Sanj to talk about scaling sales teams, what makes a great salesperson, and strategies to deliver the best outcomes for your customers.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Intercom, Inc.

MARCH 15, 2018

Will Larson has managed infrastructure teams for some of the biggest names in software. Partnering with the Infrastructure, Data and Developer Productivity teams, his group builds the tools that support every Stripe engineer and keep Stripe reliable and performant. Today he’s leading Foundation Engineering at Stripe.

Engineering 214

Engineering Management Merchant Services DevOps as a Service 214

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Put simply, as a sales organisation grows, the sales enablement team must evolve alongside it.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

Sales Hacker

MAY 21, 2020

It’s easy, it scales well, but by definition it puts a lot of the process out of your hands. There isn’t a continual feedback loop between teams. They may or may not have developed a follow-up schedule but are not continually testing. When inbound sales and marketing works, it’s great. Start with a Sales & Marketing SLA.

Scale 132

Scale Underperforming Technical Team Headcount Technology 132

Totango

OCTOBER 2, 2020

By carefully tracking customer data and proactively engaging with your customer through direct communication, you can understand exactly how your customer is being impacted and build a successful digital relationship with them. That begins with the crucial task of proactively maintaining regular communication. Turning Data into Action.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

Neil Patel

NOVEMBER 28, 2020

And that’s when things go bad. The team scrambled to fix that. Hopefully, it’s a simple fix like a bad robots.txt file. Not all agencies can develop, let alone implement, advanced technical SEO strategies. Such agencies work with a team of experts and the other characteristics I’ll discuss below.

Underperforming Technical Team 133

Underperforming Technical Team Enterprise Payment Features Travel 133

Aaron Beashel

OCTOBER 31, 2016

During his time at Salesforce, Alex was fortunate enough to work directly with Salesforce co-founder and CEO Marc Benioff, and together they utilised a framework Benioff himself devised called the V2MOM to align and manage the Service Cloud team. It was game-changing for the company, and for each team that implemented it.

Scale 100

Scale Underperforming Technical Team B2B Marketing 100

User Pilot

MARCH 31, 2022

Or take inspiration from this example from Slack: create interactive tooltips (a great way to communicate a release and boost feature adoption). The ‘developer’ way: Javascript, HTML, CSS. Crowding tooltips means poor UX. Don’t rely on tooltips to compensate for a bad UI.

Onboarding 87

Onboarding Underperforming Technical Team SaaS Compensation 87

OpenView Labs

JUNE 26, 2019

Since joining OpenView as Venture Partner a few months ago, I’ve had many conversations with founders around the intersection of product led growth (PLG) and community. Community is a powerful thing. And the best developer community takes on a life of its own, expanding your product’s overall reach to a new and broader audience.

Underperforming Technical Team 40

Underperforming Technical Team Development Social Media Engagement 40

Sixteen Ventures

AUGUST 1, 2018

You have Bad-fit Customers. Perhaps you have a lot of bad-fit customers, even more in the pipeline, and even more you’re currently paying to get in front of via SDRs or Marketing campaigns. As long as you keep bringing in customers that don’t have Success Potential, your churn will reflect this poor business decision.

Churn 129

Churn Underperforming Technical Team Sales Hiring Customer Success 129

Sales Hacker

OCTOBER 16, 2019

I’ve seen lots of good AND bad handoffs, and learned what to look for the hard way. When we succeeded, it was because of the process and close communication we built between sales and customer service. A bad handoff can increase the customer’s time to ROI. A bad handoff can ruin the customer’s excitement for the product.

Underperforming Technical Team 50

Underperforming Technical Team Sales Outsourced Development Onboarding 50

Neil Patel

OCTOBER 24, 2020

Unfortunately, your in-house team doesn’t have the required expertise to push through change. Our team at Neil Patel Digital has compiled the ultimate guide below to help you understand the nuances of working with a consultant for the best results. Effective Communication Skills. Communication is a two-way street, though.

Consulting 132

Consulting Sales Hiring Technical Review Sales Recruiting 132

SaaStr

APRIL 16, 2020

As for Carolyn, prior to joining PagerDuty she spent 5 years as the GM of Method Communications San Francisco Office and before that spent time on the other side of the pond with a close to 7-year stint at Orange as Head of Corporate PR and Head of US Communications. How do you communicate for impact? Communications.

Scale 170

Scale Underperforming Technical Team Leadership Branding 170

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But Dopple’s team took the opposite approach. But it’s not great yet about communicating that information in a real world way. In offline, things are embodied.

Payment Methods 140

Payment Methods Marketing Payments SaaS Payments 140

Sales Hacker

AUGUST 10, 2021

Know why you’re training your team before you start. Learn how the team follows up with every lead in record time after virtual events and turns them into revenue. Building those kinds of processes and then developing that training. Communication is at the core of everything. powered by Sounder. What You’ll Learn.

Scale 104

Scale Underperforming Technical Team Leadership Consulting 104