SaaStr

MAY 15, 2024

Churn is much higher on consumer subscriptions, but you have higher expansion revenue. If you’re in consumer, how can you go upmarket and get a small cohort of users paying more, churning less, and expanding revenue? The average realized LTV per download in North America in 14 days is 4x the global average. average realized LTV.

Subscription 301

Subscription Payment Features B2B Mobile 301

Baremetrics

MARCH 31, 2020

Picture this: Over the past six months, your churn rate has gone from a respectable 4%, to now, over 10%. Or, you can pause, take a step back and analyze what went wrong by doing some churn analysis. Or, you can pause, take a step back and analyze what went wrong by doing some churn analysis.

Churn 122

Churn SaaS Payments Payment Services Pricing 122

SaaStr

SEPTEMBER 5, 2022

Customers are impatient, and the time from product download to demonstrated value may take too long. . PLG companies are constantly fearful of high churn rates, and for good reason. But by building stickiness within the product, churn should steadily decrease.”. There is no doubt that churn can be high in PLG companies.

Sales Recruiting 284

Sales Recruiting Business Pricing Churn 284

SaaStr

NOVEMBER 4, 2021

2 drivers stood out as notable: Customer Acquisition Cost (CAC) and Churn. In terms of Churn, “Rule of 40″ Qualifiers” had 29% lower Gross Dollar Churn. The impact of this CAC and Churn outperformance shows up in 83% better capital efficiency for “Rule of 40” Qualifiers.

SaaS 317

SaaS Technical Review Benchmarks Azure 317

The Angel VC

OCTOBER 24, 2013

Cohort analyses are also essential if you operate a SaaS business and want to know how you’re doing in terms of churn, customer lifetime and customer lifetime value. You can download the Excel file here. A3 shows the number of churned customers as opposed to the number of retained customers. So what’s the correct number?

Customer Lifetime Value 211

Customer Lifetime Value SaaS Churn Growth Hacking 211

SaaStr

MARCH 17, 2021

Without automation, companies find themselves dependent on manual data entry, quote creation, uploading and downloading data, and other resource-intensive, error-prone tasks. With this unified knowledge, you can personalize interactions, proactively reduce churn, and enable upselling opportunities.

Sales Hiring 322

Sales Hiring Scale Technical Review Marketplace as a Service 322

ChurnZero

DECEMBER 6, 2021

All SaaS companies can expect some level of customer churn. An upward trend in customer churn rate indicates a serious problem for your business both monetarily and reputationally. That’s why performing a customer churn analysis can be powerful in the endeavor to increase customer retention. What is Customer Churn Rate ?

Churn 98

Churn Software Review Trends Retention 98

User Pilot

MARCH 30, 2025

According to a 2024 analysis , on average, over 95% of users who download a new mobile Android app abandon it within the first 30 days. Put simply, app downloads are great but insufficient. How do app users interact with it from the moment they download it and beyond? Next, identify key touchpoints (e.g., within those stages.

Mobile 65

Mobile Engagement Strategy Social Media 65

User Pilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Baremetrics for churn analysis. Churnzero to track revenue churn and data points.

Software Review 105

Software Review Churn Retention Software 105

Stax

JUNE 3, 2025

A SaaS platform is cloud-based software that delivers tools, features, and services over the internetno downloads or hardware required. This level of accessibility empowers remote work, cross-border collaboration, and real-time updateswithout IT headaches or downloads. No more manual downloads or downtime.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

The Angel VC

MARCH 23, 2016

just in time for a little Easter gift to the SaaS community. ;-) I'd recommend that you read this post first since it includes some important notes, but if you prefer to check out the template right away click here to download the Excel sheet. If you've made it this far and haven't downloaded the Excel sheet yet: Here it is.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Incredo

JANUARY 14, 2020

You submitted your email address/phone number and downloaded that free resource. If your visitor wants to know what is lead generation and downloads a cheatsheet, you shouldn’t immediately write an email, asking to try your lead generation software. DOWNLOAD YOUR E-BOOK. How to optimize your SaaS sales funnel?

Sales Funnel 239

Sales Funnel SaaS Sales Social Media 239

SaaStr

AUGUST 6, 2021

It slows down the journey, resulting in more churn and fewer happy customer-advocates. The teams can discover which high-value actions are successful, such as if customers are successfully downloading the app, and to determine what the high-value actions should be in the first place. Putting customers in charge of the journey.

Product Marketing 274

Product Marketing Marketing B2C Metrics 274

Intercom, Inc.

JUNE 11, 2019

Download Intercom on Onboarding. Your users downloaded or subscribed to your app because you sold them something they find valuable. If your marketing website is a single page with a download button, users will expect your welcome page to be just as uncomplicated in design and copy. Why your welcome page is important.

Engagement 203

Engagement Onboarding Scale Social Media 203

Tom Tunguz

AUGUST 12, 2017

You can download this model or clone it in your Google docs to play around with it. As they grow the business, these two founders experience no churn, collect revenue monthly, and observe that for every 10 paid customers, 3 new customers arrive organically. With those caveats, let’s continue. Again it’s very basic.

Sales Hiring 222

Sales Hiring Venture Capital Startup Finance 222

User Pilot

MARCH 30, 2025

churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. 5 Engagement Churn rate Identify reasons for user abandonment and implement strategies to reduce loss. 6 Acquisition App downloads Track initial user acquisition and measure marketing campaign effectiveness.

Benchmarks 96

Benchmarks Mobile Metrics Software Review 96

Intercom, Inc.

AUGUST 23, 2022

While a 1% increase in acquisition might boost your bottom line by about 3% , a 1% decrease in churn can boost it by 7% ! So, with a great support strategy you can reduce churn, improve customer lifetime value, and overall boost your bottom line. But what role does customer support play in this effort to retain customers?

Customer Support 211

Customer Support Retention Headcount Customer Lifetime Value 211

The Angel VC

DECEMBER 20, 2013

You can download it here. ( In the meantime I’ve put some more work into the dashboard. And if you like it, tweet it! Here’s how the charts look like with some sample data in it: Click for a larger version The main improvement of this version is that it now includes different pricing tiers and annual plans.

Startup 199

Startup Customer Lifetime Value SaaS Metrics 199

The Angel VC

JUNE 25, 2015

An exception are SaaS startups with a no/low-touch sales model and viral growth (see above) and potentially companies which have a massively negative net MRR churn rate and therefore don't have to acquire as many new customers. click for a larger version) Click here to download the Excel sheet. click for a larger version).

Sales Hiring 185

Sales Hiring Sales Recruiting Scale Headcount 185

ChurnZero

SEPTEMBER 10, 2021

You can also learn more about Customer Success Strategy and team compensation plans by downloading our Ultimate Guide to Customer Success in SaaS. . Fighting Churn is a newsletter of inspiration, ideas and news on customer success, churn, renewal and other stuff and is curated by ChurnZero. Customer Success Around the Web.

Compensation 97

Compensation Customer Success Churn Retention 97

The Angel VC

OCTOBER 5, 2014

Hunting flies In order to get to 10 million active users you need roughly 100 million people who download your app or use your website. This is of course a gross simplification, and the precise number depends on various factors like your conversion rate, how active your users are, churn, etc.

Scale 280

Scale Business Customer Lifetime Value Enterprise 280

Sales Hacker

JULY 18, 2022

Which is why it’s key to strengthen customer retention processes by automating them, keeping customers engaged, and detecting any signs of churn before they happen. One surefire road to customer churn is the customer not knowing how to use the product. They help determine if customers are satisfied and whether they will churn.

Payment Services 97

Payment Services Churn Payment Methods Payment Solutions 97

User Pilot

MAY 27, 2025

I mean what happens after the download: how users navigate, what features they engage with, and where they drop off. Spot early signs of churn by identifying patterns in disengaged users. Retention analytics: Detect churn risks early, find which paths lead to repeat engagement, and visualize cohort trends. G2 rating: 4.6/5

Mobile 96

Mobile Retention Payment Features Onboarding 96

FastSpring

JANUARY 23, 2025

But the reality is they’ve got a high churn rate, their LTV is low, and their cat costs are high. Two and a half for a standard business, five times for a great quality business with a reasonably low churn rate, maybe sub 7 % churn. Cost of acquisition, LTV, retention rate, churn obviously. We’re doing $2.5

Scale 120

Scale Entrepreneurship Scaling Underperforming Technical Team 120

Intercom, Inc.

JUNE 11, 2018

It will guide your sales team towards growth opportunities, flag churn risks and defend against potential attacks from your competitors. Bonus: Download your template account plan spreadsheet here. Bonus: Download a template for your account plan pitch deck here. Business objectives.

Sales 201

Sales Acquisition Retention Consulting 201

Chart Mogul

JANUARY 27, 2020

Only after going through the whole ordeal they could see their MRR , churn , and other metrics. The team noticed that the customer churn rate was lower for customers who bought the more expensive version of the Starter plan, so ChartMogul helped them make a smart business decision about pricing. With ChartMogul I can look deeper.

Revenue 129

Revenue Sales Hiring Subscription Payment Features 129

Intercom, Inc.

JUNE 23, 2020

Businesses who embrace the Conversational Support Funnel by choosing a messenger-based support strategy, and investing in Proactive and Self Serve support, are growing faster, seeing happier customer scores, and lower churn. Download The Conversational Support Funnel Starter Kit. It is the one that is most adaptable to change.”

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

BrightBack

FEBRUARY 6, 2020

While these differences exist, the following three statistics illustrate how the industry as a whole is prioritizing running a retention-minded business, one that’s committed to driving more revenue while actively reducing customer churn. You can download the full report here. Download the free report here.

Retention 120

Retention Subscription Payment Features Payment Methods 120

Intercom, Inc.

JUNE 13, 2022

For example, you can segment your NPS® scores by region, product feedback by user persona, churn reasons by subscription type, and more – enabling you to better understand your customers and quickly take action based on their feedback. Gain deeper insights with advanced reporting for Surveys. New additions to our favourite features.

Data 197

Data Software Review Systems Review Mobile 197

ChurnZero

MARCH 3, 2022

It’s a learn-or-churn, adopt-or-get dropped experience for users. Download this eBook to learn how to crust your SaaS Customer Onboarding. Churn monster playbook: your definitive guide to fighting customer churn. These churn monsters take big bites out of your customer base. 2021 Customer Success leadership study.

Customer Success 98

Customer Success Churn Onboarding Consulting 98