30 Day Leadership

JANUARY 17, 2023

In this episode of the B2B Leadership podcast, I spoke with Mark Stouse , Chairman and CEO at Proof Analytics. He and his team at Proof Analytics are champions of the truth with their clients, employees, and partners. He and his team at Proof Analytics are champions of the truth with their clients, employees, and partners.

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Leadership Underperforming Technical Team B2B Development 52

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

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Scale Customer Success Strategy Sales Hiring 177

FastSpring

JANUARY 26, 2024

Jake says that since the current trend is to measure their success through the customer’s success, they use three key value drivers: employee engagement, engagement in a transformation (within a period of change), and continuous improvement. Support is an important part of that,” he says. Listen to the episode to hear more details.

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FastSpring

APRIL 4, 2024

Podcast Full Interview: Audio Listen online or find it on more podcast services. Podcast Full Interview: Video Transcript Producer 00:00 This is the Growth Stage podcast. And I love to bring the best of the community to you here on the Growth Stage podcast. What success looks like for using both together.

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Scale Sales Payment Methods Merchant Services 122

ChurnZero

MAY 3, 2022

Start with: Becoming Customer-Centric (playlist) : How to champion CS within your organization. How Customer Success has Changed : CS leaders discuss our industry’s past and future. Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? 1: SuccessHACKER. 2: CSM Practice.

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Customer Success Scale Sales Hiring Leadership 98

Intercom, Inc.

MARCH 25, 2021

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?

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VP of Engineering Scale Business Leadership 181

OpenView Labs

JANUARY 26, 2022

PLG—what it changes and what it doesn’t—was the topic of conversation when Sara Varni joined Blake Bartlett on The BUILD Podcast. You may think PLG and marketing are at odds—who needs marketing when the product sells itself? Currently CMO at Attentive, Sara was previously the CMO at Twilio. Neither assumption is true.

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Scale Marketing Sales Hiring Outsourced Development 77

Intercom, Inc.

MAY 7, 2020

To dive deeper into the rapid, sweeping changes to the way we sell, we spoke to five businesspeople – from the worlds of both tech and brick-and-mortar – who are thinking creatively about how retail can survive the “new normal.” If you enjoy the conversation, check out more episodes of our podcast. Open the digital door.

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SaaStr

DECEMBER 23, 2020

How does Tamar analyze customer responses to product changes? Harry Stebbings: We are back, and this is the official SaaStr podcast with me, Harry Stebbings, and what an episode we have in store for you today with Tamar Yehoshua, chief product officer at Slack. What were Tamar’s biggest takeaways from her time with Amazon and Google?

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ChurnZero

MAY 12, 2020

While we are all working from home, you might find yourself looking for some new sources for learning and inspiration to keep you motivated in your role while remote, and podcasts are a great channel for that. The podcast is aimed at SaaS and technology leaders who are facing the day to day challenges of scaling. Description: CHURN.FM

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Andreessen Horowitz

DECEMBER 5, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. Subscribe to the a16z channel on YouTube and follow this show on our podcast feed so you don't miss an episode.

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Sales Hiring Sales Recruiting Banking Outsourced Development 88

ChurnZero

JANUARY 25, 2024

As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles. CSMs still need a consultative skillset for building trust, advocating for customers, and turning them into champions. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS.

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Customer Success Sales Recruiting Sales Hiring Scale 52

Intercom, Inc.

JULY 30, 2020

Championing this approach is Luke Diaz , Clearbit’s VP of Customer Success. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. Making automation personal – and meaningful.

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Customer Success Scale Machine Learning Artificial Intelligence 145

SaaStr

MAY 8, 2020

Loving our podcast content? This podcast is sponsored by Guru. This podcast is an excerpt from Garry’s session at SaaStr Summit. Harry Stebbings: Welcome back to the official SaaStr podcast with me, Harry Stebbings. Listen to the start of the episode for a promo code to our upcoming events!

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Sales Recruiting Technical Review Sales Hiring Outsourced Development 175

Neil Patel

FEBRUARY 23, 2021

We can also expect machine learning , natural language processing, and smart devices to change, improve, and further connect us in the coming years. Millennials taught us new ways of viewing our socio-political world. Generation Z showed us what the intersection of technology and humanity looks like. But, they’re children.

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Social Media Marketing Healthcare AI Search 128

ChurnZero

MAY 3, 2022

Start with: Becoming Customer-Centric (playlist) : How to champion CS within your organization. Did you know that, by the end of this week, one-third of internet users* will have watched a tutorial or how-to video? Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up.

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Customer Success Scale Sales Hiring Leadership 52

Frontegg

NOVEMBER 4, 2021

Besides his ProductLed portal, Wes is arranging the Product-Led Summit and managing the Product-Led Podcast , both popular ventures today. She is a true growth champion and a featured speaker at top global events. Check out the GrowthTDLR Podcast that he co-hosts. #6 Let’s begin. Related: Top 11 PLG Tools to Watch in 2022.

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Social Media CTO Coach Technical Review New CTO 52

Sales Hacker

DECEMBER 14, 2021

In this episode of the Sales Hacker Podcast, we have Brian Trautschold , Cofounder and COO at Ambition , a 10-year-old sales gamification startup based in Tennessee, not the Bay Area or Atlanta. Subscribe to the Sales Hacker Podcast. Join us for an inspiring conversation about perseverance and organic growth outside of a major market.

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Startup Marketing Outsourced Development Innovation 56

SaaStr

JANUARY 17, 2020

Loving our podcast content? How can startups clearly and articulately present their plans for security, compliance and change management? This podcast is an excerpt from Julian’s session at SaaStr Europa 2019. Prior to Automation Anywhere, Yousuf was the CIO & VP of Customer Success @ Moveworks. Harry Stebbings.

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Intercom, Inc.

JUNE 23, 2022

That’s why, for the past five years, Amanda Malko has been thinking about how marketplaces change the way people buy software, helping B2B SaaS businesses find reputable software that can help them grow their business. After all, says Amanda, “software is on the leading edge of change.”. The age of the marketplace.

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Valuize Consulting

NOVEMBER 23, 2021

A major factor that will guide and drive the path forward is to champion transformational leadership. Up until now, Customer Success didn’t necessarily have an equal seat at the table in comparison to other legacy organizations; that’s now changing and CS is emerging in the spotlight.

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Customer Success Leadership Interviewing Development 52

Intercom, Inc.

SEPTEMBER 12, 2019

This is the message Gerry Scullion champions with his Human-Centered Design Network , a regular content series dedicated to helping product managers and designers across a spate of disciplines think more altruistically about what they’re putting into the world. If you enjoy our conversation, check out more episodes of our podcast.

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Systems Review Scale Consulting Travel 112

Unbounce

JULY 23, 2020

But your answers provide a unique window into the “best-laid plans” of marketers and underline how—midway through a beastly year— some things may have changed in dramatic ways, while others remain tried and true. . In some cases, we expect this mix of activities has changed to match the new normal.

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Artificial Intelligence Marketing Benchmarks Machine Learning 145

Intercom, Inc.

FEBRUARY 25, 2021

We’ve gathered a list of articles, videos and podcasts you can check out: Putting the “customer” in customer experience (and at the heart of your business), aka how to develop a customer-centric culture. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Caught your interest?

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Scale Consulting Interviewing Customer Support 211

ProfitWell

MARCH 3, 2020

You can listen to episodes of RevOps and Hops on Apple Podcasts , Spotify , Google Podcasts , or wherever you get your podcasts. You can listen to episodes of RevOps and Hops on Apple Podcasts , Spotify , Google Podcasts , or wherever you get your podcasts. Key Takeaways. Sameer Kamat and TINT.

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Scale Customer Success Sales Hiring Social Media 59

InsightSquared

MARCH 9, 2020

Named one of the Most Powerful and Influential Women in California and Top 50 Sales and Marketing voices by LinkedIn, Tiffany has changed how companies engage with customers and grow business. Looking for sales leaders to follow for inspiration and best practices? Jill Konrath. Jill Konrath is one of the most recognized women in sales.

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Sales Sales Enablement Leadership Engagement 87

Sales Hacker

OCTOBER 28, 2019

RELATED: Top Communities for Women in Sales & Revenue (And How They’re Changing the Game). Teams have strengths that isolated individuals don’t, and we’re going to show you exactly how to leverage them to close even the most complicated deals. In this article, we’ll focus on helping sales teams successfully collaborate. Support teams.

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Technical Review Consulting Advertising Innovation 54

Intercom, Inc.

DECEMBER 21, 2021

We’re not exactly sure how, but yes, it’s that time of the year again. And what a year it has been! More than integrations and features and quarterly reports, back in August, Intercom turned 10. And truth be told, our journey wasn’t the only one we learned from. Hubert Palan , founder and CEO of Productboard. Will Larson , CTO of Calm.

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VP of Engineering Scale Technical Review Outsourcing Services 118

OpenView Labs

APRIL 13, 2021

For our BUILDing To Boss podcast , I sat down with Anne DelSanto , whose career has included positions at IBM, Oracle, and most recently Salesforce where she was the GM of Platform. Today, she guides a new generation of companies as an independent board director with a unique and experienced voice.

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Sales Recruiting Management Engineering Leadership 60

Valuize Consulting

FEBRUARY 8, 2022

A: “If we look at the beginning of a supplier-buyer relationship, there is a reason that a buyer reaches out to a supplier and engages in that interaction; there is some capability within their organization that needs to be changed, enhanced, or established. Is Your Vendor-Customer Relationship Driving Shared Value Realization?

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Interviewing Healthcare Enterprise Technology 52

Sales Hacker

JUNE 12, 2018

On this episode of the Sales Hacker podcast, we talk with David Priemer , Founder of Cerebral Selling about using empathy in sales backed by science. . Subscribe to the Sales Hacker Podcast. Sales Hacker Podcast—Sponsored by Gong.io. Sam Jacobs: Hi, everybody, and welcome to the Sales Hacker podcast. What You’ll Learn.

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Sales Engineering Startup Leadership 44

Sales Hacker

JULY 31, 2020

Sellers are three times more likely to struggle with mental health symptoms than the average American. 2 in 5 sellers struggled with mental health in 2019, and these numbers were from last year. What do you think that means for sellers now that the national average is 33% ? I took stock of the impressive craft room. I was cold to protect myself.

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Technical Review Development Team Review Underperforming Technical Team Social Media 104

Sales Hacker

JUNE 22, 2021

Subscribe to the Sales Hacker Podcast. Welcome to the Sales Hacker podcast. The first is Outreach, a longtime sponsor of this podcast. The podcast is also sponsored by my company Pavilion, formerly Revenue Collective. powered by Sounder. We’re on iTunes. And on Stitcher. Show Agenda and Timestamps. Go to joinpavilion.com.

Software Review 59

Software Review Technical Review Finance Scale 59

Intercom, Inc.

OCTOBER 5, 2022

Over the years, she worked in jobs such as Engineering Director at Etsy and VP of Engineering at Kickstarter, growing emerging tech leaders, demystifying public speaking , and championing engineering management. If you enjoy our discussion, check out more episodes of our podcast. What does good, actionable feedback look like?

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Leadership Part-Time VPE Management Underperforming Technical Team 118

Intercom, Inc.

APRIL 18, 2019

This is episode six of Scale , a brand new podcast series on moving from startup to scale up. But it can be a real challenge knowing that’s what you’re doing from the outset. In late 2007, a pair of roommates found themselves scraping their wallets to come up with enough cash to cover their exorbitant San Francisco rent.

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Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Sales Hacker

JULY 24, 2019

Luckily, there are many excellent people and programs that are determined to change the industry. These programs are leading the charge to change the way sales organizations and teams look, and the way we think about sales as a whole. Gender inequality in STEM has been making news for a while. It’s a problem in sales too.

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Sales Hiring Sales Recruiting Revenue Sales 74

OpenView Labs

APRIL 2, 2020

The consumerization of business software changed all the rules. Leela sat down with me for a recent episode of the BUILD podcast to talk about this, along with how SurveyMonkey moved upmarket to serve the enterprise, how they leverage traditional marketing channels with a viral product, and much more.

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Marketing B2C Underperforming Technical Team B2B 63