SaaStr

FEBRUARY 10, 2023

75%-90% of the time, enterprises have already made a tentative decision which vendor to choose before they pick up the phone or hit the Contact Me button or issue the RFP: In an established category, customers will pre-pick one of the Top 2–3 vendors based on brand, market share and research. Well before they even talk to a sales rep.

Enterprise 242

Enterprise Software Pricing Branding 242

User Pilot

APRIL 21, 2024

In SaaS, a customer onboarding dashboard can become a massive product analytics tool to understand and optimize the user journey. TL;DR A customer onboarding dashboard is an analytical tool designed to monitor and report different onboarding metrics. With Userpilot, you can access your flow analytics in the sidebar menu.

Onboarding 102

Onboarding SaaS Metrics Trends 102

User Pilot

MARCH 25, 2024

Behavior Flow analysis was one of the key reports in General Analytics. Since then, that version of Google Analytics has been phased out and replaced with Google Analytics 4. We also introduce Userpilot product analytics as an alternative solution. Userpilot is a product growth platform with powerful analytics features.

Software Review 92

Software Review User Experience Technical Review Metrics 92

Tom Tunguz

AUGUST 8, 2019

Blockchain is clearly the category with the steepest slope. Software - up more than 3x, Software is a perennial category. Analytics - surprisingly, this category has seen its zenith. A contrarian might found a company in a deflating category; a counter-argument might be to ride the next big wave and start there.

Artificial Intelligence 280

Artificial Intelligence Startup Blockchain Social Media 280

Totango

JANUARY 3, 2024

We’re proud to have dedicated 13 years to cultivating best practices and expertise in the customer success software category. We also developed nine new integrations across multiple categories, including product analytics , revenue intelligence, email, and calendar tools , as well as two new partnerships with ESG and Higher Logic.

Software Review 111

Software Review Scale Customer Success Innovation 111

SaaStr

JUNE 29, 2023

Oates explains, “Software that supports critical infrastructure will continue to be purchased and renewed, year-over-year.” The bottom Line? Businesses spend big money on tools they believe are indispensable to their operations and success.

VP of Engineering 231

VP of Engineering Trends Cybersecurity Sales Hiring 231

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. In this article, we will go through analytics and metrics, their examples, and how you can analyze metrics to drive growth for your SaaS business.

Metrics 97

Metrics Customer Lifetime Value Data Analysis Engagement 97

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? Analytics dashboards are visualization tools that give you an overview of key metrics. In this article, we’ll discuss 10 analytics dashboard examples. TL;DR Analytics dashboards are tools for visualizing key metrics in your business.

Social Media 95

Social Media Data SaaS Scale 95

User Pilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. This article explores the top behavioral analytics tools to help you choose the right one for your needs. This article explores the top behavioral analytics tools to help you choose the right one for your needs.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Payment Methods 52

SaaStr

MARCH 3, 2021

But, the dashboards, analytics and C-level functionality is much stronger in Salesforce. Dashboards, worfklows, and actionable analytics for senior decisionmakers. Customers tend to pay for the same categories over, and over, and over again. Yes, Salesforce is “harder” to use for a sales rep than Pipedrive.

Marketing 351

Marketing Scale Branding Enterprise 351

SaaStr

APRIL 25, 2021

Identify different customer profiles that would be ideal candidates for the market category. Customer needs fill two general categories: the “now” needs and the “future” needs. Now Needs: This category encompasses urgent, immediate fixes. Use the Double Diamond method as a model to create a category-defining experience.

Development 167

Development Innovation Company Culture Consulting 167

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 89

Data Scale User Experience Underperforming Technical Team 89

User Pilot

FEBRUARY 25, 2024

Five categories of potential customer reactions to new features. Kano model covers five feature categories: Basic features customers expect. Through his study, he identified five categories of product attributes that affect customer satisfaction in varying degrees and manners (details on the categories shortly).

Scale 103

Scale Data Analysis Development AI 103

User Pilot

APRIL 10, 2024

Group content into modules and categories. Track and analyze your knowledge base performance Modern knowledge base software comes with a built-in analytics feature that lets you assess your content performance and identify areas for improvement. Create granular content. Add a search functionality for easy navigation.

Software Review 95

Software Review AI Search SaaS Technical Review 95

SaaStr

MAY 29, 2019

We found our most popular speakers by speaker views and likes, session bookmarks and ratings weighing categories more heavily for overall rating than initial interest. Host Analytics Co-Founder/CEO. He then stepped in as SVP of Service Cloud for Salesforce and went on to become CEO of Host Analytics from 2012-2018.

Payment Methods 220

Payment Methods Payment Solutions Payment Services Banking 220

FastSpring

FEBRUARY 8, 2023

In this guide, we compare six Recurly competitors and alternatives according to several categories: Subscription management and recurring billing Checkout Global payment processing Reporting and analytics Pricing Customer reviews We’ll start with a deep dive into FastSpring — our end-to-end payment solution (i.e.,

Payment Services 78

Payment Services Payments Payment Methods Merchant Services 78

SaaStr

NOVEMBER 1, 2022

Companies, especially those with an undifferentiated product, may want to think strategically about the evolution of their respective category and the path towards building a platform. . That means showing up in every quadrant of your category, hiring A players, putting yourself out there. Bundling is real.

Scale 208

Scale Sales Hiring Cybersecurity Underperforming Technical Team 208

User Pilot

FEBRUARY 20, 2024

Measure email marketing success and iterate the results : Use analytics to evaluate success against goals and refine strategies. high school, university), you can create emails about classroom management tools or institutional analytics features. By segmenting your audience based on their role (e.g., Hubspot’s email flow builder.

Marketing 97

Marketing Customer Lifetime Value Technical Review Software Review 97

User Pilot

SEPTEMBER 28, 2023

Product analytics tools can provide key growth insights that help you solve user problems and provide killer user experiences at the same time. Table of Contents What Are Product Analytics Tools? How to Reduce User Friction With Product Analytics Tools 1. Companies not using product analytics tools are missing a trick.

User Experience 97

User Experience Scale Churn Retention 97

Totango

NOVEMBER 8, 2023

Pendo is a product experience platform that combines powerful software usage analytics with in-app guidance and user feedback capabilities, enabling even non-technical teams to deliver better product experiences to their customers or employees. What is Mixpanel?

Data 91

Data Finance Enterprise Interviewing 91

IT World

OCTOBER 18, 2022

a new version of the data visualization and analysis program designed to make it easier for business users to gain insights into their data via the use of capabilities including a Data Guide to help uncover business intelligence more quickly, and a new advanced analytics and predictions tool called Table Extension.

Engineering 87

Engineering Business Data Software 87

SaaStr

FEBRUARY 4, 2022

Our ad-hoc, mind-meld sessions are infrequent, but when we have them, they are two to three hours long and we discuss anything that comes to mind or is relevant, like how we think about a specific category or what impact something might have on our business. I challenge you to resist that urge. Step 6: Be prepared for a rollercoaster.

Scaling 195

Scaling Marketing Management Branding 195

User Pilot

MARCH 7, 2024

We also look at a couple of analytics tools for analyzing user engagement. Unless your product analytics platform supports analytics dashboards to track user engagement metrics from one place. Next, divide the respondents into 3 categories: Detractors (0-6) Passives (7-8) Promoters (9-10). What metrics you should track?

Engagement 103

Engagement Metrics Underperforming Technical Team Scale 103

User Pilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights.

Underperforming Technical Team 103

Underperforming Technical Team Customer Lifetime Value Retention Engagement 103

Buffer Resources

MARCH 19, 2024

” There are several steps to optimizing your videos for search, all of which fall into two main categories. Type your keywords into the search bar, and set your region, time period, and (optionally) category. To find them, head over to YouTube Studio > Analytics > Research.

Social Media 108

Social Media Engineering Trends Engagement 108

User Pilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? Three steps to automate your customer intelligence analytics. Customer intelligence analytics involves collecting customer data and then extracting actionable insights from it. There are three steps to automate your customer intelligence analytics.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

BlueSnap

OCTOBER 13, 2023

BlueSnap is thrilled to be recognized by G2 in their Fall 2023 reports with 16 badges across 6 categories including: Payment Orchestration, Payment Processing, Enterprise Payment, Payment Gateways, Payment Analytics and Subscription Billing. The results are in!

Payment Services 52

Payment Services Subscription Payment Features Enterprise 52

How To Buy Saas

MARCH 23, 2024

They offer the same set of features e.g. ticket management, self-service options, AI chatbots, knowledgebase, reporting and analytics, etc. Zendesk offers an omnichannel experience for customers, a unified workspace for employees, unified reporting and analytics, self-service tools, and also enhances features with AI.

Payment Solutions 52

Payment Solutions Payments SaaS Payments Scale 52

ChurnZero

OCTOBER 26, 2021

With the continued growth in entries and competition to the APPEALIE SaaS Awards, the Overall SaaS Award winners now incorporate specific product categories. Overall SaaS Award – Analytics + Business Intelligence Category Winner: Marchex. Overall SaaS Award – Collaboration + Productivity Category Winners: Hopin.

Development Team Review 98

Development Team Review Software Review Systems Review DevOps as a Service 98

User Pilot

OCTOBER 24, 2023

In this article, we’ll explain what a good conversion path is, what the underlying analytics of an effective conversion path look like, describe some common conversion paths, and ultimately why they matter. You can use an assisted conversions report in Google Analytics to figure out which of your conversion paths (i.e.

SaaS 101

SaaS Acquisition Onboarding Mobile 101

Buffer Resources

OCTOBER 16, 2023

If you define content pillars and create according to them, you can better control how you appear in search engines by creating to match certain categories and keywords relevant to your content.  Out → In: Start with broader terms that pique your interest, and drill down to find a niche within that broader category.

Social Media 117

Social Media Venture Capital AI Search Banking 117

IT World

NOVEMBER 18, 2021

It’s a bit confusing, especially when you visit the Zoom App Marketplace and find “Zoom Apps” listed as a category alongside more typical categories such as Analytics, Collaboration, and Productivity. To read this article in full, please click here

Marketplace as a Service 91

Marketplace as a Service Investment Data Strategy 91

InsightSquared

APRIL 7, 2021

Since the launch of the Sales Analytics category, InsightSquared has consistently ranked as the best of the best. Today, we’re pleased to be recognized in five categories , delivering on the following criteria required for inclusion: . Sales Analytics. Analytics Platforms. Five Years of Sales Analytics Leadership.

Artificial Intelligence 62

Artificial Intelligence AI Search Sales Forecasting 62

Intercom, Inc.

NOVEMBER 3, 2021

We use the PagerDuty platform as our alert source, and its analytics features give us the information we need to break down alert frequency and response. We can divide alerting information into two broad categories. These two categories work best in tandem. The alerts that contribute most to the overall noise (i.e.

Engineering 209

Engineering Software Review Systems Review AWS 209

InsightSquared

JUNE 24, 2020

The results are in and once again, InsightSquared has been named a Leader in G2’s Sales Analytics and Analytics Platforms (formerly Business Intelligence) categories. We also were named a High Performer in the AI Sales Assistant category. . Users also voted us: . Our users say it best. Check out some of their reviews: .

Sales 62

Sales AI Forecasting Enterprise 62

Totango

AUGUST 16, 2022

Here are some leading examples from five different categories of software that can help you improve your customer retention. Analytics tools help you automatically identify reasons why customers didn’t renew and reach out to them with optimized offers inviting them to remain customers. Behavioral Analytics: Hotjar.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

Neil Patel

AUGUST 3, 2021

When we analyzed the data, we looked at it from a global standpoint and we had anywhere from 107 sites to 391 sites per category. We tried to get a bigger sample size per category, but we weren’t able to get enough sites Google Analytics data on short notice.

Travel 145

Travel Trends Data Marketing 145