Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Effective customer success management and good customer service both stem from a company culture that places customers at the forefront.

B2B 92

B2B Customer Success Technical Review B2C 92

Scytale

DECEMBER 5, 2023

That’s a powerful advantage you have, which is especially useful for startups looking to build their brand and break into new markets. Protect your Brand Reputation Protect your brand’s reputation through SOC 2 compliance. Some companies never recover from the reputational damage of a serious breach.

compliance 52

compliance Scale Software Review Technical Review 52

SaaStr

FEBRUARY 25, 2020

Software as a Service is currently taxable in about one-third of US states, and that number is only growing as outdated state sales tax laws slowly catch up with the way we’re doing business today. . Say you sell a subscription-based software but you also send your customers a handy flash drive with a version of your software on it.

Merchant Services 185

Merchant Services Scale Technical Review Sales Hiring 185

Intercom, Inc.

FEBRUARY 25, 2021

Then, you need to arrange your customers into groups or personas according to their pain points, their needs, the ways they interact with your brand. What’s your advice to CX leaders on how to develop a strong team culture, especially when teams are likely separated by time and space, working remotely, these days?

Scale 211

Scale Consulting Interviewing Customer Support 211

Buffer Resources

SEPTEMBER 11, 2023

This is your street credibility and personal brand all rolled into one. Thanks to that hard work and consistency, I've established a personal brand grounded in credibility and respect, and grown my follower count to 45,000. Now, keep in mind that I’m a solo consultant and not affiliated with any specific company.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. To celebrate each year that someone is with the company, we create a portrait to mark the occasion. As a Production Designer for the Brand Design Studio, my role is to oversee the creation of these Intercomics. Let me explain.

Company Culture 151

Company Culture Software Review Onboarding Management 151

OpenView Labs

DECEMBER 21, 2020

What does the future hold for B2B software? Trust will become more and more important as a brand attribute”. We’ll see more of a premium put towards product brand experiences as organizations focus on product qualified leads.”. Employee engagement software is another interesting area for SaaS. Stuff gets missed.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

SaaStr

APRIL 20, 2022

For example, at Twilio, they’re shifting our focus from selling multiple products to selling software, so now they have multiple selling teams. . Little gestures of gratitude and intention will go a long way in creating a tremendous culture of success.” ” Key takeaways.

Sales Hiring 222

Sales Hiring Scale Retention Sales 222

ChurnZero

APRIL 8, 2020

After all, whether you like to admit it or not, customers tend to trust their peers much more than your brand. They are the lifeblood of your brand. Once you have this ingrained in your company culture, you are already on your way to creating customer advocates. Before we go any further, what exactly is customer advocacy?

Retention 81

Retention Software Review Customer Success Churn 81

Neil Patel

NOVEMBER 5, 2020

Imagine for a moment that you visit the pricing page of a software product after clicking through from a content piece sent to you via email. Getting your entire funnel and brand to work consistently across every touchpoint has massive leverage. Do they have a great company culture? And they’ll be more successful.

Marketing 124

Marketing Technical Review Social Media Systems Review 124

Totango

FEBRUARY 10, 2021

Automate your customer success strategy with customer success software. Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. Automate Your Customer Success Strategy with Customer Success Software. Incorporate Customer Feedback.

Scale 85

Scale Customer Success Retention Strategy 85

Kellblog

JULY 30, 2023

” Well, if you want to get someone’s renewal it sure helps if you have a relationship with them, understand the value they’re getting value from the software, and can be relied upon to ensure their issues are resolved. The transition to the web (the product started out as 16-bit PC software).

Software Review 66

Software Review Technical Review Sales Recruiting Artificial Intelligence 66

OpenView Labs

OCTOBER 26, 2021

Someone accepting your free software is nice, but a champion willing to spend social capital to secure a Purchase Order (P.O.) If your company is more product-led, then our usage-based pricing playbook could help you navigate how best to approach pricing by activity or consumption. . Hire for brand even earlier. .

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

ProfitWell

MARCH 7, 2019

Doing It Live Everyone wants to be where the action is, which is why live events provide that extra push to really power your brand. The speaker here is Chad Collins, who went from building Legos with his daughter on YouTube to starting his own Lego convention, now running his own event production company. The Rundown In resources.

Entrepreneurship 70

Entrepreneurship Company Culture Acquisition Subscription 70

Point Nine Land

SEPTEMBER 20, 2019

A short summary of what I’ve learned about branding reading a bunch of articles online ….and When, like us at Point Nine, you’re a VC primarily focused on B2B businesses, the rise of DTC companies is somewhat puzzling. The answer is often their brand. We’re also about to launch a new branding project at P(oint) 9/N(ine) (?)

Branding 75

Branding Software Review Software Systems Review 75

SaaStr

NOVEMBER 28, 2019

So, you just raised your series E one of the European software unicorns, congrats on that. So let’s start with the origin story of the company. I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. Felix : Thank you.

Sales Hiring 190

Sales Hiring Scale Sales Recruiting Government 190

Upscope

FEBRUARY 27, 2020

Customers can choose between lots of different companies with similar features and pricing. CX is then the differentiator and becomes part of how they compete as a brand. It is their brand. Within these companies there's more of a focus on NPS, CSAT, Customer Effort scores. What impacts these metrics?

Technical Review 52

Technical Review Software Review Onboarding Retention 52

OPEXEngine

JANUARY 13, 2021

Many of the current vertical SaaS companies started as traditional software, moved to SaaS later, and will have to evolve quickly to remain competitive. From the top: large tech companies are buying SaaS companies and entering markets where they weren’t competitive before. Let the Competition Begin.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

Totango

JANUARY 14, 2020

To create a company culture that champions customer success, you have to consider the organizational structure and how CS teams interact with others. These are highly-satisfied customers who love your brand and product so much they’re willing to advocate for you. Thinking Critically About Customer Success Roles.

Customer Success 63

Customer Success Enterprise B2B Company Culture 63

Neil Patel

OCTOBER 4, 2020

Bonus points for analytic agencies that have strong founders, as the insight and disposition of the founder is often imprinted onto the companies culture – affecting how they think and execute. Sometimes, you can gauge the value of a company simply by looking at who they’ve worked with in the past. A Solid Client List.

Artificial Intelligence 136

Artificial Intelligence Technical Review Underperforming Technical Team Machine Learning 136

Neil Patel

OCTOBER 20, 2020

And you also need to draw a clear line between what your in-house team does vs. what your outsourcing company provides. However, if you’re a brand new company or don’t have any HR systems in place, you won’t need the same flexibility level. HR software. With HR software, you pay a monthly fee to use it every month.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

OpenView Labs

FEBRUARY 20, 2020

On the surface, integrating enterprise sales into a resolutely product-led company might seem like an almost impossible pivot, but it’s actually more common than you might think. In my role as Head of Global Sales Strategy and Operations at Atlassian, I lead the team that is redefining how B2B software is sold to enterprise companies.

Enterprise 52

Enterprise Sales Hiring Sales Underperforming Technical Team 52

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 137

Scale SaaS Payments Sales Recruiting Payment Services 137

Incredo

NOVEMBER 7, 2019

2) We are going to talk about careless and even strange mistakes that SaaS salespeople make during software product demos. If you need more info on how to build relations with potential investors, just check out the link above. You may be giving software demo to a prospective customer (live one-on-one). Should you panic?

Payment Solutions 168

Payment Solutions Software SaaS Payments Payments 168

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 204

Scale Artificial Intelligence Technical Review Software Review 204

OPEXEngine

MARCH 15, 2022

If you can sell from home – do,” says Daniëlle Keeven, VP of Finance at paddle.com—a merchant of record for software companies around the world. Ideally, a SaaS company would be light on its feet, and not have to register anywhere. Leveraging the Right Resources. Your HR and finance teams will thank you.”. Talent Compensation.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

SaaStr

JANUARY 28, 2020

There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. In bigger companies, we were budgeted. And we’re not all building the most mission critical software, but our stakeholders don’t want to rip us out.

Sales Hiring 214

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 214

Chart Mogul

APRIL 3, 2018

These SaaS companies are raising the table stakes for business software by leveraging the power of brand experience. So what does it take to build a standout B2B brand in 2018? More recently, when I read Typeform’s “behind the scenes” account of the company’s rebrand (almost a year in the making!)

Branding 97

Branding B2B Investment User Experience 97

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. Similarly, while a mercenary can be invested in the company mission, it’s not ultimately why they want to work for you. And office culture is invaluable as a new sales team in a new region.

Sales Hiring 101

Sales Hiring Scale Sales Recruiting Sales 101

SaaStr

JULY 25, 2021

I can tell you if I can’t touch the software, I can’t try the software without having one or two sales meetings before I won’t use it. I’ve seen companies doing very well with when it’s not open source and do a freemium kind of model. But it’s … And I was a developer before.

Sales Recruiting 253

Sales Recruiting Sales Hiring Scale VP of Engineering 253

ChurnZero

SEPTEMBER 7, 2018

Well, it first starts with a well-written and compelling job description that accurately describes the role, the primary responsibilities, must-have skills, and your company culture. List of software platforms you prefer the candidate to be proficient in. About Your Company and Working There.

Customer Success 45

Customer Success Scale Management Customer Lifetime Value 45

SaaStr

MARCH 26, 2019

But we provide a combination of APIs and software. To help companies of every size, yes, accept payments but also manage billing, tackle fraud, issue cards, and basically run your commerce side of your business online. But really these principles should be like a good brand, relevant, believable, enduring, and deliverable.

Scale 160

Scale Payment Services Payment Methods Scaling 160

ProfitWell

APRIL 29, 2019

According to her, one of the keys to sustainable growth is keeping consistent with your hiring practices and not letting company culture get lost in the shuffle. Consider using them to share relevant content, building a relationship with your brand. Drip campaigns are also great for re-engaging leads.

Scale 45

Scale Sales Hiring AI Mobile 45

SaaStr

SEPTEMBER 10, 2020

I always talk about being a recovering software salesperson. Latane Conant: As a recovering software salesperson? The reason we picked that is we wanted people to not just sell software. And I just had never worked at a company like that. Latane Conant: Well, it was a little bit accidental. I started running a region.

Scale 186

Scale Sales Hiring Software Review Technical Review 186

SaaStr

MARCH 18, 2019

But we provide a combination of APIs and software. To help companies of every size, yes, accept payments but also manage billing, tackle fraud, issue cards, and basically run your commerce side of your business online. But really these principles should be like a good brand, relevant, believable, enduring, and deliverable.

Scale 123

Scale Payment Services Payment Methods Sales Hiring 123

Chargify

AUGUST 6, 2019

They coined the phrase “inbound marketing”, made it an integral part of their brand and started evangelizing this approach to marketing with the zeal of a convert. Then, they offered their software solution to online marketers who were interested in this “new way” of marketing. . Will HubSpot be one of these companies?

Subscription 40

Subscription Payment Features Revenue Software Review 40

SmartKarrot

AUGUST 31, 2021

Understand the challenges, needs, themes of a portfolio of global customers operating across brands and markets and apply an engagement framework to make them successful. Embody company culture and maintain high team engagement. Leverage technology to increase efficiencies and make processes scalable.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19