Totango

NOVEMBER 16, 2023

But, oftentimes, managing and documenting these customer interactions—especially cross-functionally among global and remote teams—can be challenging and time-consuming. billion active users worldwide. Seamlessly log touchpoints with Gmail and Outlook Gmail is the world’s largest email service provider, boasting a whopping 1.8

Customer Success 108

Customer Success Operational efficiency. Communication Churn 108

SaaStr

DECEMBER 5, 2022

Instead of displaying the 10-15% discount that users will receive while signing up for an annual contract, say they’ll get $15 off or two months free.”. Short-term plans don’t involve long-term contracts, and they work best for users who need to test a product. However, you can draw helpful lessons from every user who leaves.

Payments 130

Payments SaaS Payments Payment Solutions Venture Capital 130

User Pilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Why do you need a resource center?

AI Search 85

AI Search Software Review SaaS AI 85

SaaStr

FEBRUARY 22, 2023

Despite all the advancements in technology, creating a product with a great user experience remains challenging. Many companies believe excellent product design comes from hiring the best engineers and signing up for the latest software instead of building from the users’ perspectives. Users first.

CTO Hire 254

CTO Hire CTO Payment Methods Payment Solutions 254

SaaStr

FEBRUARY 10, 2022

Awareness : In the early days, we met developers where they lived: blogs, social media, GitHub, et cetera. In many ways, this is a consequence of the open-source ecosystem, in which the tooling can feel slightly immature, and the documentation is often light (at best). But what steps do they take to reach escape velocity?

Cloud 207

Cloud Venture Capital Social Media Technology 207

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 84

ChatGPT Management Underperforming Technical Team Technical Review 84

SaaStr

FEBRUARY 9, 2024

PLG flips the traditional sales model and is less about the executive buyer and more about the end user. Users need to be able to experience the entire product, not a diluted version, before paying for it. Users need to be able to experience the entire product, not a diluted version, before paying for it.

Scale 280

Scale Sales Hiring Sales Marketing 280

User Pilot

JUNE 30, 2023

TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. Website copy, in-app communication , product documents, or legal content are often good places to start. New users, regardless of where they live, always need some support.

SaaS Payments 77

SaaS Payments Outsourcing Services Payment Solutions Payment Services 77

SaaStr

OCTOBER 15, 2020

Practice what you preach to your users, and position your business for faster growth by automating these five processes. #1 The problem is that businesses are often still manually gathering financial documents come tax time. 4 User support. But—and no one knows this better than you—SaaS solutions can save your team so much time.

Business 324

Business AI Search Marketplace as a Service compliance 324

Andreessen Horowitz

JANUARY 25, 2024

On the most surface level, we believe AI will help users do their existing work more efficiently. AI-native platforms will “up level” user interactions with software, allowing them to delegate lower skill tasks to an AI assistant and spend their time on higher-level thinking. What can be abstracted away with AI?

AI 129

AI Technical Review Software Review Generative AI 129

Buffer Resources

JUNE 8, 2023

The problem: Documents on documents on documents I’m part of the team that runs the Help Center here at Buffer means my browser tabs are maxed out at all times with documents on documents on documents. The vessel is… drum roll …just one more document! But this is the last one!

Interviewing 73

Interviewing Customer Support Engineering Development 73

Neil Patel

JANUARY 7, 2023

Google has been using it more and more to provide better search results for its users. Semantic search is a type of search that understands the user’s intent and the relationship between concepts. It uses data from a variety of sources to provide users with information about people, places, and things.

AI Search 95

AI Search Social Media Artificial Intelligence AI 95

IT World

AUGUST 8, 2022

So I looked for documentation about what is included in it and quickly figured out why I couldn’t remember anything major — because Microsoft hasn’t said much about it. Users already have the bulk of the 22H2 “features” already on their PCs waiting to be turned on. Related: Windows 11 Insider Previews: What’s in the latest build?

110

110

Intercom, Inc.

JUNE 22, 2018

Or, in Ruby: Using this method to find similar posts on this blog to “How the support team improves the product,” you’ll get the following top 10: How to launch with a validated idea. Designing first run experiences to delight users. Assign each document to its closest point. How to hire designers.

Machine Learning 223

Machine Learning Artificial Intelligence Interviewing Customer Support 223

Blulogix

MARCH 21, 2024

Resource Accessibility: Provide easy access to comprehensive resources, including tutorials, documentation, and FAQs, allowing customers to self-serve and explore your service at their own pace. A strong community not only enhances loyalty but also fosters a sense of belonging among your user base.

B2B 52

B2B Subscription Payment Features Retention 52

SaaStr

JUNE 27, 2022

Many of them were old and outdated, their API keys were not publicly available, and their documentation was not clear or helpful. They modeled their API documentation after Stripe’s for clear, simple instructions that empower even non-coders to set up an API quickly. Keep your design and user experience as simple as possible.

Sales Hiring 212

Sales Hiring Startup Scale Content Marketing 212

The Marketing & Growth Hacking Publication

FEBRUARY 22, 2019

Blogging timeout! TL;DR You’ll generate THREE TIMES more leads via blogs than through ads. Blogging is perfect for SEO. Blogging will make or break your 2018. Blogging is your brand’s voice and calling card. You can sleep while your blogs do your work for you. Your blogs are an opportunity for transparency.

Content Marketing 40

Content Marketing Strategy Marketing Growth Hacking 40

Totango

NOVEMBER 10, 2020

Outcome success plans focus on capturing mutual objectives, documenting the steps toward achieving them, and sharing information between both clients and your own internal teams—driving interconnectivity and displaying progress through one easily accessed live portal. Document and capture new initiatives as they arise.

Customer Success 119

Customer Success Software Review Benchmarks Engagement 119

Neil Patel

JANUARY 11, 2021

If you’re an iOS user, you can set DuckDuckGo to be the default search engine in Safari. They are the first search engine to protect user’s privacy and preserve the “digital ecosystem” by remaining neutral. Want to see how your latest blog post was shared across social networks? Blog Search Engine.

Engineering 144

Engineering Entertainment Trends Technology 144

User Pilot

APRIL 10, 2024

The five steps to knowledge base creation include: Identify areas where users need help. Personalize the knowledge base content based on user segment. A customer might use a knowledge base to learn more about navigating a user interface, look into technical specifications, or get help with a specific feature.

Software Review 78

Software Review AI Search SaaS Technical Review 78

Neil Patel

SEPTEMBER 21, 2021

In this blog post, we’ll discuss strategies for using Google Scholar to find marketing content ideas and research, plus tips to be successful. Google Scholar ranks documents based on the number of times an article has been viewed, printed, or downloaded within a set period of time (usually around one year). Let’s get started!

Market Research 142

Market Research Trends Social Media Healthcare 142

BetterCloud

JUNE 23, 2023

However, by leveraging BetterCloud, the market-leading SaaS management platform, law firms can overcome these challenges and streamline their file repository management, user lifecycle management (ULM), and application discovery. This results in users creating accounts and storing sensitive data in disparate systems beyond IT’s control.

Management 52

Management Cloud compliance Data 52

User Pilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Primary navigation gives users immediate access to the main sections of a website or application. What is secondary navigation?

User Experience 93

User Experience Pricing Engagement Mobile 93

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 92

AI Scale User Experience Onboarding 92

SaaStr

OCTOBER 24, 2022

From your landing page to your documentation to your dashboard, all these little delights are what ultimately create a brand that developers are going to love, that they’re going to praise, and they’re going to promote and talk to their friends and recommend to them. Some channels include Hacker News, Twitter, and StackOverflow.

Underperforming Technical Team 192

Underperforming Technical Team Outsourced Development Development Part-Time VPE 192

Subscription Flow

JANUARY 26, 2024

Keeping all that in mind, in this blog we will be underscoring the importance of SaaS MRR growth. It is true that this is a topic that has been covered on countless blogs before (a few times on this one as well). In short, MRR is the monthly fee that all users collectively pay to access the service.

SaaS Payments 52

SaaS Payments Payments SaaS Payment Features 52

Crafty CTO

JULY 26, 2023

OpenAI was one of many who attempted to build an AI tool to detect whether a given document was AI generated.

AI 52

AI Development 52

User Pilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. In this article, we’re going to unpack a repeatable framework for you to analyze user tasks to create successful user experiences. What are user tasks?

User Experience 74

User Experience Interviewing Onboarding SaaS 74

Neil Patel

OCTOBER 8, 2020

Numerous blog posts, social media marketing campaigns , and emails crowd your pipeline. Web Content writer: works on blog posts, guest posts, social media copy, and landing pages. Editorial calendar : Use this to streamline the production and publication schedule of blogs or articles.

Software Review 145

Software Review Social Media Marketing B2C 145

Neil Patel

AUGUST 11, 2021

It’s a win-win, and apart from a signed document and an easy conversation, it doesn’t require much work at all. Be a Blog Commenter. One way of doing so is by commenting on blogs. Here’s how this works: Identify the top 5 blogs in your niche. Read and comment on the blogs on a regular basis. Guest Blog.

Marketing 143

Marketing Social Media Growth Hacking Consulting 143

User Pilot

APRIL 28, 2023

Knowledge base enhances the user onboarding experience , reduces the customer support team’s workload, and improves customer satisfaction and retention. Product documentation helps your customers understand how your product works. Publish your knowledge base on your website or app to keep users on your site or app longer.

SaaS 68

SaaS Education Customer Support Onboarding 68

User Pilot

MARCH 13, 2023

Arlo Gilbert, the founder and CEO of Osano , an easy-to-use data privacy platform, initially signed up to Userpilot to build their new user onboarding. The onboarding was the initial component, but we quickly realized Userpilot is just a user interface builder — so we could do with it whatever we want.,’

Churn 52

Churn Onboarding Engineering Revenue 52

Stax

APRIL 18, 2024

This blog will walk you through how your customers are using mobile credit card processing, how you can accept payments using mobile technology, what sorts of features to look for in a mobile solution, and some exciting statistics about the future of payment technology. This technology is also available for Apple Watch users.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Buffer Resources

JANUARY 20, 2023

The Customer Advocacy team will also take a look — as the team that works incredibly closely with customers, we hear from our most vocal users about what features they'd love to see us add or what parts of their current workflow they're looking to improve.

Technical Review 104

Technical Review Engineering Customer Support Communication 104

User Pilot

JANUARY 15, 2024

TL;DR UX design aims to create meaningful, relevant experiences for users. Now, there are some essential steps you need to follow in order to start a UI/UX design career: Learning the design principles for both UI and UX includes mastering user personas, wireframing, prototyping, color theory, typography, and layouts.

Software Review 78

Software Review Interviewing User Experience Technical Review 78

Chart Mogul

FEBRUARY 11, 2020

Customer Onboarding' is an umbrella term that's often used to describe the entire process that users go through when they start their journey as a customer of your product or service. We know that building habits is hard, so your job as a SaaS company is to support a new user as much as possible during those initial weeks.

Onboarding 132

Onboarding SaaS Technical Review Churn 132

Blulogix

JANUARY 8, 2024

It provides the necessary tools to generate reports and documentation for audits and financial reporting. Self-Service Options: BluIQ’s user-friendly interface empowers subscribers to manage their accounts, view billing history, and make changes independently. This self-service capability enhances their experience.

Payments 52

Payments Payment Features Payment Services Subscription 52