Blulogix

MARCH 7, 2024

Consumption Billing: Similar to usage-based billing , but often applied to products that are consumed over time, such as data storage or API calls. This integration should support real-time data feeds and allow for the dynamic calculation of charges based on actual usage.

B2B 52

B2B Subscription Payment Features Systems Review 52

SaaStr

DECEMBER 5, 2021

We’ve talked about this so many times on SaaStr, but it’s time in 2022 to stop running any functional area. It’s time to just go hire than VP of Marketing, finally. It’s time to just go hire than VP of Marketing, finally. It’s time to top any stretch VPs that have stalled out.

Interviewing 280

Interviewing Enterprise SaaS Marketing 280

SaaStr

DECEMBER 28, 2019

With all that behind you … let me challenge you to 10 SaaS New Year’s Resolutions. But it’s time for an upgrade here. It’s time to top someone that won’t scale all the way to December of this year. But don’t let too much time go here. Most SaaS companies get less agile over time.

Part-Time VPE 296

Part-Time VPE Sales Hiring Scale Sales Recruiting 296

Blulogix

APRIL 9, 2024

This blog post explores the challenges associated with managing digital inventory and offers strategic insights for tackling these complexities effectively. Dynamic Billing Models: Accommodating various billing models, such as one-time purchases, subscriptions, or usage-based pricing.

Scale 52

Scale Subscription Payment Features B2B 52

SaaStr

JANUARY 3, 2023

So we just updated our SaaStr New Year’s Resolutions here , and it’s a great list. But a lot of advice takes some time to pan out. . — Jason Be Kind Lemkin  (@jasonlk) January 3, 2023. Pick a few and you will without a doubt grow faster this year. What are 5+ changes you can make today , or at least this week, to do better?

Scale 273

Scale Retention Scaling Revenue 273

Intercom, Inc.

DECEMBER 14, 2022

This year, we released the only messenger-first ticketing solution on the market, so you can provide personal, in-context resolutions to any type of customer query within Intercom. We don’t have to pay for two systems anymore, and our support teams don’t waste time switching between two tools. ”. Tickets: a new way to use Intercom .

Scaling 104

Scaling Branding User Experience Data 104

Totango

NOVEMBER 10, 2023

At the same time, the ability to keep a pulse on those changing dynamics is crucial to customer success—and a well implemented customer journey map can help do that. At the same time, the ability to keep a pulse on those changing dynamics is crucial to customer success—and a well implemented customer journey map can help do that.

Customer Success 98

Customer Success Construction Customer Lifetime Value Leadership 98

Totango

JUNE 15, 2022

When this happens, it’s critical to figure out a resolution that not only addresses the overall problem, but deepens your customer relationship in the long term. You always want to provide a positive, nurturing experience for your customers through every step of their journey. But despite your best efforts, sometimes issues still arise.

Customer Lifetime Value 81

Customer Lifetime Value Outsourced Development Churn Customer Success 81

Intercom, Inc.

APRIL 4, 2022

If that sounds like just the product missing from your tech stack, head over to our latest blog post where you can find out even more. Ditch long hold times with Intercom Switch. Upgrade your customer experience and save their time, while giving your team the tools they need to handle higher support volumes.

Mobile 118

Mobile Trends Onboarding Engagement 118

SaaStr

JUNE 12, 2022

They’d say this: “Those type of leads just Wasted My Time.” I mean, yes, some of those Marketing Qualified Leads will just waste your time. ” Sigh. Yes, I guess it’s technically true. That probably means 400 demos. And 2,000+ calls. But I knew this was the wrong way to build a customer-centric company.

Compensation 264

Compensation Customer Success Interviewing Sales 264

SaaStr

SEPTEMBER 26, 2022

It’s a challenging time to be a marketer. Employees are spending 36% less time on strategy this year than the previous year. . Many people prefer to spend more time on strategy and less on execution. . It’s related to a specific time frame. That’s where data storytelling helps cut through the noise. .

Scale 219

Scale Revenue Data Marketing 219

SaaStr

MAY 26, 2023

Leadership needs to consider funding areas, not just a single feature, because more supplemental subfeatures and finetuning will be required every time. You’ll never truly understand how to lead a SaaS company until you’ve done it firsthand. But it always helps to get advice from someone with experience. Want more content like this?

CTO Coach 195

CTO Coach CTO Hire CTO Leadership 195

How To Buy Saas

SEPTEMBER 14, 2023

With thousands of movies, web shows, and music to stream for free, it was a real savior, but now that it is out of the picture, it is time to find some Soap2day alternatives. In this blog, I will guide you with a list of free streaming platforms online for all of you movie buffs and binge-watchers out there. Tubi is your savior.

Entertainment 52

Entertainment Software Review Subscription Payment Features 52

Buffer Resources

FEBRUARY 9, 2024

  I’ve spent a lot of time talking to our CEO, Joel Gascoigne , about our vision for customer support and what it looks like to go above and beyond for our customers.   In this blog post, I’ll share more about how we add hospitality to our own customer support approach at Buffer.  

Customer Support 86

Customer Support Software Review Software Social Media 86

User Pilot

JULY 14, 2023

The following are examples of how bad customer service can cause poor customer experience: No real-time support, such as no chatbot , no self-service options, or long wait times on chat, results in poor customer service. Long response times lead to frustration and dissatisfied customers. Book a demo to find out more!

SaaS 72

SaaS Social Media Customer Support Technical Review 72

How To Buy Saas

OCTOBER 23, 2023

Free Vs. Subscription-based LookMovie Alternatives In this blog, I will discuss both free as well as subscription-based Lookmovie Alternatives because both have their pros and cons. Low-resolution streaming, frequent ad breaks, and limited content availability are a few of these concerns. So keep reading till the end!

Entertainment 40

Entertainment Subscription Payment Features Mobile 40

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends. Here are the top trends to watch out for.

SaaS Payments 91

SaaS Payments Trends Payment Solutions Payment Methods 91

Subscription Flow

APRIL 16, 2024

In this blog, we will be addressing the concerns of these businesses. In the first section of the blog we will be understanding the Adyen merchant of record, highlight some of its key features, and then flag where Adyen may be lacking. This requirement may result in needless spending, particularly in times of slow sales.

Merchant Services 52

Merchant Services Payment Services Payment Methods Payment Features 52

Neil Patel

FEBRUARY 17, 2021

I’ve talked a lot before about consumer psychology, both on my blog and elsewhere. While consumer psychology has been around a long time, neuromarketing is a relatively new field. While consumer psychology has been around a long time, neuromarketing is a relatively new field. We see something we like, and we want to touch it.

Sales 142

Sales Government Branding Content Marketing 142

Neil Patel

NOVEMBER 4, 2021

How many times have you taken a picture only to realize when you look at it later that it’s not quite right? While some people are masters of Photoshop , many others don’t have the time or skills. When it comes to editing images , these AI image enhancer tools can save you a lot of time and money, so they’re well worth checking out.

AI 104

AI Artificial Intelligence Social Media Machine Learning 104

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. The ROI typically becomes more evident over time as the platform continues to deliver cost savings and operational improvements. Why Choose BluIQ by BluLogix?

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. The ROI typically becomes more evident over time as the platform continues to deliver cost savings and operational improvements. Why Choose BluIQ by BluLogix?

Subscription 52

Subscription Payment Features compliance Customer Lifetime Value 52

SaaStr

FEBRUARY 15, 2021

Increasing the speed of ticket resolution? What differentiates a good SaaS company from a great one? While there are several valid answers to this question, many companies edge out their competitors through successful customer service. Many users seek the speed and simplicity of self-service support. . Is it customer satisfaction?

Strategy 248

Strategy Operational efficiency. Government AI 248

Blulogix

OCTOBER 11, 2023

In this blog post, we’ll explore five key strategies for streamlining success in automating usage-based billing for SaaS. Here’s how to achieve this: Unified Data Platform : Implement a unified data platform that can collect, normalize, and store usage data in real-time.

Payment Features 52

Payment Features SaaS AI Search Subscription 52

BetterCloud

FEBRUARY 22, 2023

But as times get economically tougher, they are being pushed even harder to do more with less—while still performing an increasingly important role in security, enablement, and digital transformation. In this blog post, we take a closer look at the data to get a sense of the “state of the help desk” in 2023. Read on to find out.

Headcount 52

Headcount Metrics Interviewing SaaS 52

SaaStr

FEBRUARY 6, 2023

With time, the tool became painful and clunky to use, leading to less visibility for the travel manager and the company. With time, the tool became painful and clunky to use, leading to less visibility for the travel manager and the company. Tell customers about your pain point resolutions. billion dollars. The mistake?

Travel 186

Travel Scale Management Marketplace as a Service 186

SaaStr

JANUARY 31, 2022

Having learned from thousands of customers and prospects, Sarah Lash, Envoy’s head of enterprise sales, will talk about what it takes to guide and scale enterprise sales programs during an uncertain future. Successful strategies rely on the ability to land and expand, hire for growth, implement ABM and account planning, and pivot with agility.

Sales Recruiting 234

Sales Recruiting Sales Hiring Scale Enterprise 234

Payrix

APRIL 24, 2024

Andy Meadows, the Head of Partner Success at Payrix joins host Ian Hillis to continue their conversation about building a successful Embedded Payments strategy. As the last episode of a four-part series on the topic, Andy and Ian tackle how software companies can minimize attrition and why it’s important to the payments conversation.

Payments 162

Payments Embedded Payments Merchant Services Payment Solutions 162

Stax

MARCH 12, 2024

But in reality, companies often have to spend considerable time and resources chasing down late payments that are stuck in Accounts Receivable. Over time, late payments have a detrimental effect on cash flow and company resources, especially if you need to get outside creditors involved. Learn More What is Days Sales Outstanding?

Payment Features 88

Payment Features Payment Methods Payment Services Stax 88

User Pilot

JULY 27, 2023

Before the hiring process, take some time to decide on your current needs and hire as your company grows. Confused about trying to understand SaaS roles? That’s perfectly normal. SaaS companies have many moving parts, and it can be difficult to determine who does what. Average salary: $191,286/yr. Average salary: $192,383/yr.

Sales Hiring 91

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 91

Totango

OCTOBER 22, 2020

As communication becomes more fast-paced, client expectations for timely, personalized responses to their issues have risen as well. Customers want to feel valued, and if a company is not meeting their need for conflict-resolution, it can lead to dissatisfaction, and eventually, cause them to find a new provider. . Support Tickets.

Management 64

Management Underperforming Technical Team Software Review Systems Review 64

Totango

JUNE 25, 2021

In this blog, we’ll highlight some ways smart use of automation can help you improve your escalation processes. A customer attempts to reach out to a human agent, but fails to connect with a live support representative within a satisfactory amount of time and gives up. Some customers may experience difficulties onboarding.

Technical Review 62

Technical Review Retention Software Review Churn 62

How To Buy Saas

MAY 18, 2023

In this blog, we present the top 12 AI Image Upscaling Software solutions that cater to the needs of passionate photographers. AI Image Upscaling Software refers to advanced software applications that utilize artificial intelligence algorithms to enhance digital image resolution, quality, and level of detail.

AI 40

AI Software Review Artificial Intelligence Software 40

Subscription Flow

MARCH 28, 2024

In this blog, keeping all this mind, we examine the crucial roles that MoRs play for SaaS companies, supported by actual case studies that demonstrate the advantages of these collaborations. Read more: What Is Merchant of Record (MoR)? Read more: What Is Merchant of Record (MoR)?

Merchant Services 52

Merchant Services Payment Services SaaS Payments Payment Solutions 52

ProfitWell

AUGUST 20, 2020

Metrics to track customer support success: Response and resolution time. How does customer support impact retention? We've got the data to answer that plus tactics to help you improve customer satisfaction. We've also got data from our B2B SaaS index + why you need to market like a media company. We’re getting straight to business.

Marketing 105

Marketing B2B Scale Customer Support 105

How To Buy Saas

MARCH 27, 2024

While a skilled designer could theoretically code a pixel-perfect website from scratch, this approach is often time-consuming and requires a depth of technical knowledge many website owners or creators don’t possess. Achieving pixel-perfect design requires attention to detail, an understanding of design principles, and the right tools.

Software Review 40

Software Review Technical Review User Experience Mobile 40

Intercom, Inc.

JANUARY 2, 2019

Get instant resolutions and happier customers with Answer Bot. Now the bot can respond and close conversations for your team, automatically, giving customers an immediate resolution and your team more time to focus on the questions that really need them. We strive to let our product do the talking.

Technical Review 141

Technical Review Engagement Branding Communication 141