SaaStr

AUGUST 29, 2021

How to Build a High-Performing Demand Generation Function at Product-Led Growth Organizations with Laura Hart, Director, Demand Generation @ Loom. Northstar Metrics: How to Define The Right Metrics For Your SaaS Solution with Soumeya Benghanem, Product Management Practice Lead @ VMware. Apply via the same link.

Stax 286

Stax Cloud Startup Metrics 286

SaaStr

JANUARY 20, 2022

We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue. For the Executives, we deliver the deep analytics, metric and reports to provide a comprehensive view of the health of their SaaS business. Our clients love to use our solution. Every day, all day.

DevOps as a Service 229

DevOps as a Service AI Search Cloud compliance 229

Totango

JANUARY 3, 2024

Allow us to reintroduce ourselves Totango is customer success software businesses can’t outgrow, providing unlimited scalability and unmatched time to value to help cross-functional enterprise teams drive productivity , retention , and expansion.

Software Review 112

Software Review Scale Customer Success Innovation 112

SaaStr

MARCH 20, 2024

Higher than he imagined in terms of the founder quality bar and, the stage of the business, and growth and efficiency metrics. For instance, Founders Fund doesn’t really invest in AI, health tech, or edtech, even if you’re growing 5x. When recruiting, that first VP of Sales, Marketing, CS, and Product has to carry a bag for real.

Sales Hiring 278

Sales Hiring Sales Recruiting Scale Headcount 278

SaaStr

FEBRUARY 14, 2023

In this week’s Workshop Wednesday , Salesforce Ventures Investor, Jessica Bartos, shares the 5 metrics every SaaS company should care about in any market environment, especially the one we’re currently in. Growth Is Still Number One Growth is still the number one metric, but it’s not the only one. You do that by showing momentum.

Metrics 232

Metrics SaaS Marketing SMB 232

CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. As it turns out, SaaS operational platform metrics are also abundant.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

Blulogix

MARCH 20, 2024

Recurring & Usage Billing The Importance of Customer Renewals: Renewals are the heartbeat of the subscription model, directly influencing customer lifetime value and long-term company health. They reflect customer satisfaction and the perceived ongoing value of your service.

Payment Features 52

Payment Features B2B Subscription Customer Lifetime Value 52

SaaStr

NOVEMBER 30, 2023

A great product, while necessary, isn’t sufficient to build a market leader and eventually a public company. Companies that win a market are just as good at Go-to-Market as they are at building great products. But to develop a GTM strategy, you must have Product Market Fit. Without it, you don’t have a business.

Scale 254

Scale Sales Hiring Scaling Outsourced Development 254

Subscription Flow

JANUARY 5, 2024

While the importance of SaaS B2B metrics has already been covered to death, what has not been covered in as much detail is the whisking out of important B2B SaaS product metrics from the unimportant ones. Read more: The Most Important Metrics to Secure SaaS Funding in 2024 What are B2B SaaS product metrics?

B2B 52

B2B Metrics SaaS Benchmarks 52

Totango

FEBRUARY 23, 2023

While net revenue retention (NRR) is a key business metric for many companies, Chris shared that customer success operations can also help you get a closer look at leading indicators to tell whether your team is on track to hit the target. It’s not a set it and forget it metric.” Look at the inputs, weighting, and results regularly.

Scale 84

Scale Customer Success Forecasting Metrics 84

SaaStr

AUGUST 17, 2022

A successful, growing business depends as much on its metrics as it does on its people. It doesn’t matter what metric you use, but look at your deals every month and decide whether they were good or bad. These regular metrics provide a cadence and pace to your organization, and those twelve viewpoints per year can prove invaluable.

Sales Hiring 215

Sales Hiring Sales SaaS B2C 215

Totango

MAY 17, 2023

As CS evolves in its second decade, customer success practitioners’ deep insight into customer data and multidimensional health scores puts them in a more strategic seat. CMO and Marketing CRO and Sales CPO and Product Roughly one-quarter of the audience revealed they would like to improve their relationship with marketing and the CMO.

Generative AI 107

Generative AI Marketing Sales AI 107

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 97

Metrics Customer Lifetime Value Retention Onboarding 97

Totango

NOVEMBER 27, 2023

Focus on customer value to drive alignment between sales and CS When customer success first came on the enterprise scene, the focus of the function was a mix of driving product adoption and channeling ongoing support or service requests.

Revenue 71

Revenue Sales Customer Success Churn 71

SaaStr

FEBRUARY 18, 2022

How can you add more value to your products and services for your customers? Value is directly linked to the quality of your product. If your customers believe that your product is valuable, they’ll be more willing to buy from you and stick with your product for the long haul. . Link your product to customer success.

Customer Success 255

Customer Success Retention Company Culture Metrics 255

Totango

NOVEMBER 25, 2020

Customer 360 enables a complete look into the health of all your customers by aggregating important data into one central location. With this feature, you can examine a number of insightful metrics and segment your client base for an optimized customer journey that surpasses what the competition can offer. . Financial data.

Customer Success 108

Customer Success Technical Review Outsourced Development Churn 108

Totango

JULY 29, 2022

An effective customer expansion strategy begins with an understanding of what your customers want to achieve with your product. What goals did they set out to achieve when they purchased your product or service? Some of the metrics tracked in this Scorecard include: Accounts with 95%+ license utilization. Driving Expansion .

Strategy 112

Strategy Enterprise Acquisition Business Model 112

Neil Patel

OCTOBER 27, 2021

Review Core Metrics and Goals. Reviewing your core metrics and goals each quarter paints a current picture of your journey. Reviewing your core metrics and goals each quarter paints a current picture of your journey. What questions does my audience have about my industry, brand, and products/services? Content Review.

Technical Review 145

Technical Review Social Media Trends Engineering 145

Totango

APRIL 6, 2023

VBRs provide account-specific data with real-time metrics that increase customer engagement and retention. And stay tuned for some exciting announcements on Totango product innovations coming soon! These new seat licenses are add-ons to any Totango plan, making CS program visibility very accessible.

Innovation 86

Innovation Scale Revenue Technical Review 86

ChurnZero

FEBRUARY 4, 2022

Customer Success Metrics that Your Investors and Board Care About. In this article, we share Kristen’s best advice on how you can use metrics to reframe your customer stories, so they’re primed for investor engagement. What metrics do investors care about? What metrics do your investors and board care about?

Customer Success 98

Customer Success Metrics Engagement Software Review 98

Neil Patel

AUGUST 5, 2021

The health and fitness industry is worth over $96 billion dollars. The health and fitness industry is hugely saturated. In the USA alone, there are: at least 340,000 personal trainers over 41,000 health clubs over 64.2 million gym memberships nearly 69 million smartphone owners using a health and fitness app.

Advertising 141

Advertising Strategy Social Media Marketplace as a Service 141

Totango

JULY 22, 2022

When facing a struggling economy, it’s more important than ever to keep your customers engaged and reminded of why your products and services are critical to their success. Let’s take a closer look at these two SuccessBLOCs and how they can help you keep the channels of communication with your customers open and productive.

Communication 101

Communication Marketplace as a Service Technical Review Engagement 101

Totango

MAY 10, 2022

In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. A customer engagement strategy is an action plan for promoting active client use of your SaaS product. Regular usage of accounts and product features. Adoption of advanced product features.

Engagement 77

Engagement Technical Review Software Review Enterprise 77

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product. What is user experience?

User Experience 91

User Experience Underperforming Technical Team Customer Lifetime Value Retention 91

Subscription Flow

DECEMBER 1, 2023

Gross profit margins, customer acquisition expenses, manufacturing costs, and revenue growth are examples of metrics that may be used in a traditional business model that involves a one-time sale or a perpetual license. The following are the key metrics for subscription business that you need to be on the lookout for in 2023-24: 1.

Subscription 59

Subscription Payment Features Metrics Business 59

SaaStr

JUNE 3, 2022

To pick up your badge and pass our Health & Safety screening, please visit the Main Registration area located outdoors at Plaza Leonardo da Vinci, Passeig del Taulat , 278, 08019 Barcelona, Spain. Our Health & Safety Guidelines apply to all attendees, including those traveling within Spain. SaaStr Europa Networking.

Mobile 244

Mobile Scale SMB Travel 244

CustomerSuccessBox

NOVEMBER 17, 2021

A major shift in the distribution model of software meant that SaaS metrics needed to evolve. We will be discussing all Net Revenue Retention in this blog. NRR is the most widely used customer success metric. So your actions are determined by this one key metric. Net Retention and Health Scores.

Retention 52

Retention Revenue Artificial Intelligence Systems Review 52

SaaStr

FEBRUARY 27, 2024

The magic number is a key measure of financial health for any SaaS company, and it has significant implications for your company’s ability to not only drive profits but also its ability to drive growth. All in all, this happened as a sincere effort to drive up seller productivity. Let’s find out. 4x magic number.

VP of Engineering 245

VP of Engineering Scale Marketing Benchmarks 245

User Pilot

JULY 13, 2023

It informs you whether your product growth is fine or if you should make tweaks to improve results. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Metrics 94

Metrics Customer Lifetime Value Benchmarks Churn 94

Totango

JUNE 30, 2020

This is where your proactive service and support can help them take full advantage of your product. Make sure the metrics behind health scores and early warning systems are updated to account for the new environment. Many are trying to reduce costs and will want to know how to do more with less. Get started for free today.

Communication 126

Communication Strategy Customer Lifetime Value Systems Review 126

Totango

MAY 14, 2021

There are many different types of customer retention metrics that one can track. Which customer retention metrics have the biggest impact on your business? This can provide you insight into how much value your product provides customers. Customer Health Score. Customer Retention Rate. Revenue Churn Rate.

Metrics 65

Metrics Retention Software Review Customer Lifetime Value 65

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? The growth metrics you should be tracking. TL;DR Growth analytics looks at each pillar of growth and chooses the metrics that dictate product growth and revenue.

Acquisition 97

Acquisition Retention Churn Metrics 97

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. What is data tracking?

Data 94

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 94

ChurnZero

JANUARY 6, 2022

Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. Choose Metrics that Emphasize Your Value. Changing the perception of Customer Success within your organization starts by evaluating your metrics. Product Usage.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

User Pilot

AUGUST 16, 2023

A user retention playbook will keep your customers happy and continue using your product for longer. You can use user retention metrics to identify if there’s a product-market fit problem rather than a retention problem. When developing your product , address app performance issues to improve user retention.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JULY 27, 2023

In this article, we’ve outlined the major roles that move the needle in terms of product growth alongside their KPIs and current salary ranges. Product Manager : In charge of creating product strategy and overseeing the design process, among other things. Average salary: $151,254/yr. Average salary: $111,208/yr.

Sales Hiring 97

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 97

Chart Mogul

JULY 6, 2023

Say hello to negative churn, churn’s much more friendly sister metric. Say hello to negative churn, churn’s much more friendly sister metric. Churn, in general, is a key metric and health indicator for your SaaS business. Churn is a health indicator of your existing subscriber base. It’s a silent killer!

Benchmarks 52

Benchmarks Churn SaaS Customer Lifetime Value 52