SaaStr

JANUARY 30, 2024

It’s a SaaS startup that basically fell out of product-market fit after the 2021 boom … but has enough revenue and high enough NRR to keep going. In some ways, NRR Zombies are outputs of the actions of 2023, especially for venture-backed startups. Here’s my core point: everyone sort of got a pass for this state in 2023.

Headcount 242

Headcount Finance Startup Trends 242

SaaStr

JANUARY 12, 2024

We still want to drive retention and growth and make money. Customer Success Is Vulnerable to Cuts Jason shared that he didn’t realize how vulnerable customer success was to cuts until 2023. People want to drive customer success across the company and customer base. The ways to drive Enterprise value, one of them being M&A.

Sales Hiring 266

Sales Hiring Customer Success Scale AI 266

Totango

JANUARY 3, 2024

Now, as we step into a new year, we’re witnessing an evolution of customer success, and there’s a new and improved Totango to help enterprise business leaders deliver business results and drive customer outcomes. showcasing, in our opinion, our strength of strategy and product offering for enterprise businesses.

Software Review 112

Software Review Scale Customer Success Innovation 112

SaaStr

JULY 18, 2023

SaaStr Annual 2023 is Sep 6-8 in the SF Bay Area! From $5M to $100M: Founder Secrets to Scaling a Multi-Product Startup with Lattice’s CEO Jack Altman, co-founder and CEO of Lattice shares the secrets to scaling doing multi-product. So we’re getting closer!! Join 12,500+ of the Best in SaaS and Cloud!

Scale 217

Scale AI Scaling Business Model 217

SaaStr

JUNE 25, 2023

As we gear up for SaaStr Annual 2023 in the SF Bay Area on 6-7 September , we wanted to take a look back at some of our most iconic speakers and sessions from over the years, that we can still learn from today. Unsurprisingly, Product Led Growth has been one of the most popular discussion topics at the past few SaaStr Annuals.

Scale 192

Scale Engineering Churn Enterprise 192

Tom Tunguz

MAY 29, 2023

Let me share some examples : This weekend, I wanted to clean up some HTML image links in older blog posts & modernize them to markdown format. There’s a user-experience - even a new product opportunity - in solving that problem. I typed this description into ChatGPT. row$value),] row = row[!

ChatGPT 173

ChatGPT AI Search Artificial Intelligence Data Analysis 173

SaaStr

JUNE 22, 2023

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. Rattle gives revenue leaders control over their business with intelligent real-time alerts that unlock actionable insights, drive collaboration and alignment, and improve forecast accuracy.

Scale 207

Scale Banking compliance Forecasting 207

SaaStr

OCTOBER 13, 2022

In June 2023, we’re heading back to London for SaaStr Europa and we wanted to give a special shout-out to some of the companies that will be there with us! You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. Grab tickets here. .

GCP(Google Cloud Platform) 208

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 208

SaaStr

JANUARY 11, 2023

A good example of how driving deal sizes up (see the next point) and strong NRR lets you drive NRR up well about new logo growth. #2. It doesn’t compete at the bottom of the market, and targets top logos with a reasonably priced product. — Jason Be Kind Lemkin  (@jasonlk) January 11, 2023. Yes, you can.

Scale 345

Scale Pricing Scaling Enterprise 345

Totango

OCTOBER 18, 2023

G2, the software industry’s largest and most trusted marketplace, unveiled its 2023 fall report, and Totango earned a staggering 49 badges, including 31 category leader badges. Totango accelerates revenue retention and customer growth Last month at Totango Live! , If you aren’t yet a customer, sign up for your demo to get started today!

Business 102

Business Software Review Technical Review Retention 102

SaaStr

NOVEMBER 29, 2023

For a while, its market cap dipped to a tough low — but 2023 was good for Fastly. A bet on the partner channel driving future growth. #5. A product that started off as a rocketship, with a strong enterprise focus. Customer count isn’t really growing anymore, as we’ll see below. Its stock is up a stunning 122%!

Cloud 257

Cloud Enterprise Revenue Engineering 257

SaaStr

FEBRUARY 27, 2024

The magic number is a key measure of financial health for any SaaS company, and it has significant implications for your company’s ability to not only drive profits but also its ability to drive growth. But what’s driving this deterioration in sales and marketing (go-to-market) efficiency? 4x magic number.

VP of Engineering 242

VP of Engineering Scale Marketing Benchmarks 242

SaaStr

JANUARY 31, 2024

Splunk is a 20-year-old Enterprise software giant that has accomplished many things — a 2012 IPO, a $28B+ Cisco acquisition in 2023, and $3.7 Splunk’s core product is a platform for collecting and analyzing high volumes of machine-generated data. Another version of tapping into the existing customer base is in the product.

Enterprise 268

Enterprise Scale Sales SaaS 268

SaaStr

MARCH 24, 2023

Is there still room for in-person events in 2023 and beyond? Further, can it drive value for your business? Not only can real-life events drive business value, but they can also deliver a desirable pool of leads –– especially for B2B SaaS businesses. But after the pandemic, the number shifted, with 59.5% Why Events?

Sales 212

Sales Technical Review Systems Review Engagement 212

SaaStr

OCTOBER 20, 2022

SaaStr events couldn’t happen without our partners, and we wanted to give a special shout-out to some of our newest sponsors for SaaStr Annual 2023. You need an efficient way to keep your customers successful, reduce churn, drive adoption, and increase net revenue retention. appeared first on SaaStr.

Scale 224

Scale compliance Healthcare AI 224

SaaStr

JULY 19, 2023

Fairly amazing for a product that starts with Free. Almost all Datadog customers use 2+ products, and many use 6. Going multi-multi-product has been the key to Datadog scaling past $1B ARR without slowing down. Going multi-multi-product has been the key to Datadog scaling past $1B ARR without slowing down. Not Datadog.

Cloud 223

Cloud Scaling Engineering Revenue 223

Totango

NOVEMBER 15, 2023

TrustRadius, a renowned platform for transparent business technology reviews, announced its 2023 Best of Awards, with Totango emerging as a triple winner. Totango’s customer success software drives cross-functional enterprise teams toward enhanced productivity, retention, and growth.

Customer Success 113

Customer Success Software Review Technical Review Enterprise 113

SaaStr

AUGUST 29, 2022

VC State of the Market with SaaStr’s CEO and Cowboy Ventures : Hear from SaaS VC legend, Aileen Lee , and SaaStr’s CEO Jason Lemkin on the current state of VC and what you need to know for 2023 and beyond. In other words, companies need to sell a vision – not a product.

Scale 263

Scale Sales Hiring Marketplace as a Service B2B 263

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 114

Enterprise Revenue Scale Innovation 114

SaaStr

JULY 31, 2023

Incentives drive behavior. I think my learning is many LPs are looking for reasons not to re-up I get a lot of questions like this (are funds past their relevance, are new managers good enough, etc) Makes sense — Jason ✨Be Kind✨ Lemkin  (@jasonlk) July 13, 2023 #2. And if you can’t raise another fund, you die.

Investment 205

Investment Enterprise Branding Revenue 205

User Pilot

APRIL 21, 2024

Wondering how to build a conversion path for your SaaS product or e-commerce site? From the moment they learn about the product until they complete a desired action, like a demo booking, and beyond. Focus on their JTBDs, pain points , and gains from using your product. Userpilot is a product growth platform.

SaaS Payments 90

SaaS Payments Payment Services Payment Methods Payment Solutions 90

SaaStr

APRIL 10, 2023

After getting this customer segment through the front door, work on driving lifetime value and offering reasons for startups to stay and grow. We really anchor on these metrics where we can drive conversion rates higher, where we can drive average deal size higher. Nurture : Provide startup-specific resources to help them scale.

Startup 224

Startup Scale SMB Venture Capital 224

Subscription Flow

DECEMBER 13, 2023

This intricate web of payouts ensures the production and availability of essential consumer goods and services while fortifying the interconnected threads of global supply chains. This blog delves into the intricacies of B2B payments, highlights what sets them apart, and explores the top B2B payments trends in 2023.

Payment Services 59

Payment Services Payment Solutions Payments Payment Methods 59

Totango

NOVEMBER 10, 2023

2023, Chris Dishman , Totango’s SVP of Global Customer Success, hosted the lively Hot Takes! In today’s constantly changing environment, B2B companies will drive the majority of their growth from retention and expansion. Whether you created it, partnered with it, or stumbled upon it—community for your product and your industry exists.

Customer Success 98

Customer Success Construction Customer Lifetime Value Leadership 98

Blulogix

NOVEMBER 8, 2023

In this blog, we’ll delve into the six most popular subscription-based pricing models and help you understand when and how to use them. It’s an excellent strategy for hooking users with a taste of the product and then convincing them to upgrade. Best For: Software products and apps that can benefit from a large user base.

Subscription 52

Subscription Payment Features Pricing Technology 52

SaaStr

MARCH 7, 2023

It was a tough growth environment, but it feels like it’s changing in 2023. Offering higher commissions for long-term contracts or generating pipeline in the highest quality vertical can drive GTM efficiency. As we look to 2023, median topline growth is expected to be roughly in line with 2022 growth. Sign up HERE!

Outsourcing Services 169

Outsourcing Services Scaling Venture Capital Forecasting 169

SaaStr

DECEMBER 26, 2022

Another exciting trend is that more products are being bought than ever before. Companies are witnessing slight pricing pressure, with the average spend per product dipping slightly. . Ease of software implementation & use is critical in driving purchasing decisions and faster ROI. The need for ease . Ease of implementation.

Software Review 212

Software Review Software Azure Cloud 212

Totango

DECEMBER 20, 2023

These accolades highlight our product’s user-friendly nature and our team’s relentless efforts to ensure a smooth setup process for our customers. Health scoring : Users value the proactive management of customer success through health scores, allowing them to stay ahead and ensure product success.

Software Review 109

Software Review Technical Review User Experience Enterprise 109

SaaStr

DECEMBER 29, 2023

In part two we head into IPO waters, how to incorporate AI into your products, the best way to drive employee performance, pricing models, and much more. Intercom’s homepage says AI will automate 50% of support interactions, that is disruptive, but that’s adding AI to an existing product. Literally,” Jason says. Jason asks. “I

Scale 251

Scale Sales Hiring Customer Success AI 251

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 83

Customer Success Scale Innovation Forecasting 83

SaaStr

OCTOBER 28, 2022

Blond says, “You are going to need to figure out how to drive more revenue per sales rep if you are a lower-margin business.”. Since the business landscape is very different this year, what strategies should sales prepare for 2023? The 2022 Economic Climate, Barriers to Growth, and Recruitment.

Sales Recruiting 223

Sales Recruiting Sales Hiring Leadership Interviewing 223

SaaStr

DECEMBER 4, 2023

With the turbulence in the market in 2023, sales cycles have only been getting longer and a lot more complicated. Discovery is super involved now, and you need to understand what pains customers have and then isolate the most pressing pain your product can solve. It could be price, product composition, or payment terms.

SaaS Payments 237

SaaS Payments Payment Services Payments Payment Features 237

SaaStr

JANUARY 30, 2023

20X year 1⃣ 12X year 2⃣ 5X year 3⃣ #deelspeed @deel [link] — Shuooo (@shuoshuooshuooo) January 23, 2023 When we look at SaaS companies’ success stories, everything looks great on their growth maps. From paid ads to account executive productivity, inform any decision you can with data. Trust the process.

Sales Hiring 248

Sales Hiring Payment Services SaaS Payments Scale 248

Blulogix

DECEMBER 12, 2023

Instead, they’re empowered to take the wheel, paying only for what they use and driving their own value journey. Every click, every download, every API call tells a story about how your customers interact with your product. As these providers Read More » November 27, 2023 The post Why Usage-Based Pricing (UBP)?

Pricing 59

Pricing AI Search Subscription Payment Features 59

SaaStr

NOVEMBER 2, 2023

Hiring a VP of Sales Who Never Really Understands Your Product During The Interview Process Ok I know some even many will disagree, but I’m right here :). Way too many folks give managers a pass here that never understand the product. jasonlk) October 25, 2023 #3. They never invest the time after they start, either.

Sales Hiring 251

Sales Hiring Sales Recruiting Sales Interviewing 251

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Trends 97

Trends Engagement Artificial Intelligence Machine Learning 97

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. Skillset 1: Sales acumen In 2024, driving revenue is a primary responsibility of CS. We don’t see that changing in 2024, even as headcount starts to normalize.

Customer Success 52

Customer Success Sales Recruiting Sales Hiring Scale 52