Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Intercom, Inc.

FEBRUARY 1, 2022

The customer expectation gap has been widely reported on in the years since the pandemic, but our latest Intercom Customer Support Trends Report for 2022 shows that that gap has expanded further than ever. Preparing an adequate knowledge base, help center, or blog with a clear navigation path is vital for empowerment.

Customer Support 118

Customer Support Scale Trends Investment 118

Totango

APRIL 5, 2022

NPS software helps you conduct NPS surveys, analyze their results, and put the information to use. It can make your NPS surveys more efficient by performing a number of functions, such as: Segmenting your respondents based on criteria you select so you can zero in on a particular part of your customer base. Branding your survey.

Software 102

Software Branding Customer Success Retention 102

Intercom, Inc.

JULY 31, 2019

More and more potential car buyers visit dealership websites these days to research prices, so the company placed a chatbot with an integrated Typeform survey on their marketing site that provides an instant, totally customized price quote based on visitors’ input. How we use chatbots at Intercom. Ready to give chatbots a try?

Marketing 177

Marketing Pricing Headcount Engagement 177

User Pilot

APRIL 14, 2023

Features to look out for include: Feature usage tracking Event tracking (including custom events) Goal tracking Funnel analysis Path/Flow analysis Ability to act on data in real-time , for example, trigger in-app guidance in response to an event In-app surveys In-app surveys are necessary to collect user feedback. G2 rating: 4.5

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. NPS Surveys – for collecting Net Promoter Score. ?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

JULY 4, 2023

Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. TL;DR Typeform is an online form-building tool for creating conversational surveys , quizzes, and more. Let’s begin!

Payments 95

Payments Payment Methods SaaS Payments Payment Solutions 95

User Pilot

MARCH 9, 2022

In the same way that in-app messages transmit information, you can also use in-app surveys to collect information from your users. Jira adds user feedback surveys in apps they provide to try to get as much information as possible from their customers, especially when it comes to newly released changes. . #11 Churn survey.

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

The Angel VC

DECEMBER 14, 2018

Considering that most investors are pretty obsessed focused on finding companies that follow the legendary T2D3 growth path (directionally confirmed by the responses to our SaaS napkin survey earlier this year), you might expect that your chances are low. For these companies, the numbers are by their nature less certain.

SaaS 174

SaaS Revenue Subscription Payment Features 174

User Pilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. With Appcues, you can run NPS surveys and the app does a basic analysis of the scores for you. The NPS dashboard in Userpilot is more detailed. What is Appcues? Appcues analytics: goal tracking.

Software Review 98

Software Review Engagement Onboarding Pricing 98

Intercom, Inc.

JANUARY 14, 2021

In this episode of Inside Intercom, we caught up with Hubert for a chat about starting small, committing to a product strategy that helps you reach your long-term goals and making sure everyone’s on the same page. Rati Zvirawa: We’re delighted to welcome you as a guest on Inside Intercom today.

Strategy 225

Strategy Scale Systems Review Technical Review 225

Intercom, Inc.

MARCH 10, 2021

These are “pebble projects” – in a research scenario, these can be anything from rustling up a quick survey to get feedback from customers, to pulling together a one-pager on some recent research. It can also be a personal goal like writing a blog post or speaking at a meetup or event.

Strategy 245

Strategy Management Communication Data 245

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Des: Welcome to the 12th episode of Intercom on Product.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. We discuss how we’ve approached it historically at Intercom and how this process has evolved with us to make room for a wider audience. Des: Welcome to the 12th episode of Intercom on Product.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

SEPTEMBER 26, 2018

The channels can vary, but at Intercom we focus on a mix of email, in-app messages and bots since this is what our product offers. At Intercom, when we’re selecting the style of message to send to our customers, we most often use an in-app chat style message or a simple plain text email, because they feel handwritten and direct.

Engagement 202

Engagement Scale Software Review Communication 202

User Pilot

AUGUST 18, 2021

Another example is Intercom. When users want to add a visual builder element that is not included in their current plan, Intercom uses a tooltip to explain to the user the value of the element and then prompts the user to upgrade. Intercom prompts the user to add product tours feature. engaging with your in-app surveys.

Engagement 98

Engagement Retention Software Review SaaS 98

User Pilot

MARCH 14, 2023

If your users are not converting, run in-app surveys to uncover the causes. This includes companies like 37signals, Dropbox, Evernote, and Survey Monkey. Keep your killer features behind the paywall, just like Intercom does. In-app survey created in Userpilot. What is a typical freemium conversion rate? Set usage limits.

SaaS 98

SaaS Onboarding Benchmarks B2B 98

Intercom, Inc.

JUNE 23, 2022

But G2’s Software Buyer Behavior Survey doesn’t just give us a glimpse of the market situation or the next high-growth company to look out for. And then, for software companies like the Intercoms of the world, for example, we help them build their reputation on g2.com That’s what we do. So why is it happening faster?

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Intercom, Inc.

MAY 3, 2018

Survey responses and numerical data are great, but they don’t replace the context of a 1:1 customer conversation. Michelle Fitzpatrick: Rohini, welcome to Inside Intercom. Michelle: When I joined Intercom, it was much smaller: under 50 people. Why doesn’t Intercom A/B test? You know the story in your brain.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Intercom, Inc.

DECEMBER 10, 2018

write a review, read a blog post, start a meditation challenge). You can do this at scale by sending surveys or asking for feedback, or you can send one-off messages to check in with high-value users — or those who might be about to churn. Intercom on Product Management. Intercom on Marketing. The Growth Handbook.

Marketing 137

Marketing Software Review Systems Review Onboarding 137

User Pilot

JUNE 26, 2023

Time-consuming as requires extensive customer surveys. RICE framework RICE is a prioritization framework developed by Intercom. ICE scoring model The ICE scoring model was developed by Sean Ellis (the PMF survey guy) and it’s a simplified variation of the RICE framework. In-app survey built in Userpilot.

Forecasting 98

Forecasting User Experience Scaling Development 98

User Pilot

MAY 2, 2022

NPS surveys offer one way to calculate your company’s NPS score, measure user sentiment , and understand how likely your users are to recommend your product to their friends. Today we’ll be talking about Intercom NPS. One of them is to survey customers. What is Intercom used for? Who needs Intercom?

Scale 98

Scale SaaS Churn Customer Support 98

User Pilot

APRIL 8, 2021

There are two main schools of thought on the best way to do this: Gather customer data by email using NPS and other survey tools Gather customer data by examining their in-app behavior. For example, Userpilot is primarily an in-app tool, but it also offers the ability to create NPS surveys. NPS survey in Userpilot.

Payment Solutions 52

Payment Solutions Software Review SaaS Payments Software 52

Baremetrics

JULY 31, 2018

Every new trial subscriber gets this welcome, which we send out via Intercom. According to the Nielsen Global Survey of Trust in Advertising , 70 percent of consumers trust advertising on branded websites, but 83 percent trust it from someone they know. Intercom is a great tool for this. Back to our old friend, Intercom.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

ProfitWell

OCTOBER 17, 2019

And Amdocs conducted a survey to find, with more than 100 streaming services available, many watchers are feeling the same. It reports that 59% of those surveyed said they were happy with their preexisting subscription situation, which means it could be difficult to get them to spend more. More content (22%). Customer service (9%).

Content Marketing 73

Content Marketing Marketing Scale Consulting 73

Intercom, Inc.

JULY 26, 2018

Adam Risman: Josh, welcome to Inside Intercom. About five years ago, I had a couple other SaaS products in the survey space, and at the time getting things related to SaaS metrics was an exercise in futility with lots of Excel spreadsheets or hacking to get these little internal tools. It’s great to have you. People need this.”

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

User Pilot

APRIL 10, 2021

If we assume that not all customers are the same, it would be futile to give all of them the same generic product tour (oh hey Intercom!). As we’ve written numerous times before on this blog, traditional product tours suck. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Social Media 98

Social Media Onboarding compliance Enterprise 98

CustomerSuccessBox

APRIL 11, 2019

Some of the support tools you could look at are Intercom , Zendesk and Freshworks. Level 5: NPS + Surveys + Session Recording + Analytics + Community + Customer Advocacy + Customer Success + Subscription Management + Support + CRM. << For example, no ticket raised could be a sign of no product usage.

Customer Success 80

Customer Success Payment Features Sales Hiring Subscription 80

User Pilot

MARCH 7, 2023

It offers above 106 integrations, including popular third-party platforms like Intercom, Segment, HubSpot, etc. Consequently, you can better understand user sentiment by integrating NPS surveys with analytics and the response tagging feature. Amplitude: Integrations. You can request a free demo for the Growth plan.

Retention 98

Retention Data Analysis Scale Data 98

Intercom, Inc.

MARCH 11, 2021

Rather than relying on things like surveys for feedback, invest in tools that will allow you to really drill down into what your customer is doing, and when. The Future of Support Has Arrived: It’s Conversational , a report by Intercom. This is Scale , Intercom’s podcast series on driving business growth through customer relationships.

B2C 118

B2C B2B Scale Strategy 118

User Pilot

JULY 17, 2023

Typeform is an intuitive and user-friendly tool that empowers you to create engaging and interactive feedback surveys. SurveyMonkey lets you create customized surveys across various channels with its vast collection of questions, logic features, and seamless integration. Choose from Survey Template Collection in Userpilot.

Software Review 19

Software Review Software AI Search AI 19

User Pilot

DECEMBER 18, 2020

And if you feel you’d rather talk to someone about it than read a blog post and try to figure it out yourself – jump on a free call with our product expert! Intercom offers a done-for-you ‘slipping away’ segment, defining of “Slipping Away users” as: “Users that were last seen more than 10 days ago AND less than 60 days ago”.

Engagement 98

Engagement Strategy Underperforming Technical Team Social Media 98

Intercom, Inc.

DECEMBER 18, 2019

As 2019 draws to a close, it’s time to reflect on another amazing year at Intercom. In the past 12 months on Inside Intercom, we’ve published nearly 200 blog posts covering everything from product launches to product strategy ; from growth stories to goal setting ; from building teams to bot skills ; from sales insights to stand-up comedy.

Scale 30

Scale Onboarding Scaling Content Marketing 30

Intercom, Inc.

DECEMBER 18, 2018

What began as a humble blog seven years ago, run by one person, is now a team of nine that publishes daily posts, books, e-guides, podcasts, videos, microsites, social media and more. Our annual reader survey, which launches today, is the best way for us to understand how we can improve to serve you better.

Social Media 21

Social Media 21

User Pilot

DECEMBER 2, 2019

You can also use Userpilot to gather useful feedback, in the form of NPS surveys. It offers a wide range of surveys, including NPS, CSAT, and customer effort score. You can also gather qualitative data with micro-surveys, giving your CS team the whole picture. This provides even more data for your CS team to analyze and act on.

Customer Success 95

Customer Success SaaS Payments Payment Solutions Scale 95

OpenView Labs

OCTOBER 1, 2019

Editor’s Note: This article was first posted on the Brooke Goodbary blog here. . 71% of SaaS companies in a recent survey say they offer Professional Services. This survey also indicates that Professional Services can lead to more enterprise deals and lower churn. Lower churn. How to Not Use Professional Services.

Customer Success 40

Customer Success Startup SaaS Sales Hiring 40

Upscope

JANUARY 4, 2021

At Upscope we use Intercom Articles as our knowledge base. On-page guidance and answers A great example of on-page guidance working with bots is Intercom's system. Intercom developed one of those typical guidance systems you see when you sign up to a new website. On average, survey respondents spend $US676,000 on their projects."

Software Review 52

Software Review Systems Review Technical Review Scale 52