User Pilot

JULY 30, 2023

HubSpot simplifies marketing campaigns with automation and effective lead nurturing. In the SaaS field, you can conduct welcome surveys to filter customers by their product use cases. Lead scoring – HubSpot. You can then send them a churn survey to determine the reasons for their dissatisfaction and take proactive action.

Scale 98

Scale Marketing Onboarding User Experience 98

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Automatically triggered in-app surveys can be used to collect user feedback and track trends. As users first sign into the product, you can automatically trigger a welcome survey.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

MARCH 27, 2024

HubSpot's combined navigation allows detailed content exploration within major categories through a hierarchical structure. Collecting navigation feedback with surveys to refine and improve secondary navigation based on user insights. Creating in-app surveys with Userpilot. Zoom’s secondary bar menu at the top.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

FEBRUARY 25, 2024

These can be attained via welcome surveys. With data from welcome surveys, you can segment users and trigger different onboarding tours for each user. For instance, with Userpilot’s HubSpot integration , you can create customized emails within HubSpot based on data collected from Userpilot.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

FEBRUARY 7, 2023

Surveys In-app surveys are an efficient way to capture customer insights right as they’re using the product. In addition to getting insights on the overall app experience and user feedback on specific features, surveys are also a great way to learn more about the job-to-be-done (JTBD) of your users. Userpilot NPS survey.

Communication 98

Communication Onboarding User Experience Retention 98

User Pilot

AUGUST 2, 2023

Survey data can trigger relevant email campaigns to follow up on certain responses. Userpilot can help you with data-driven email marketing by integrating tools like Hubspot to connect to your product’s in-app experiences. Connect HubSpot with Userpilot. It can also let you create campaigns based on relevant holidays.

Data 98

Data Strategy Marketing Software Review 98

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We even got a shout out from HubSpot as a top blog you should be reading in 2018. As the year comes to a close, we thought we’d offer up a useful roundup of our ten most popular blog posts from the year. 10 Punny Customer Success Jokes. ChurnZero Resource.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

User Pilot

JULY 31, 2023

HubSpot Service Hub is an ideal Intercom alternative for growing businesses, offering features like multichannel support, shared inboxes, and conversational bots. HubSpot Service Hub – best Intercom alternative for growing businesses HubSpot is a well-established brand in the SaaS space.

Social Media 98

Social Media SaaS Marketplace as a Service Communication 98

User Pilot

MAY 30, 2023

You can start by collecting data on your existing users through: Product usage data User surveys (such as churn surveys , end-of-trial surveys, CSAT surveys , etc.) Hubspot) to create a data-backed persona. User surveys to help you hear from your users. Create a user persona survey with Userpilot.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Buffer Resources

JANUARY 15, 2024

  To really get to know your customers, Short suggests that brands "survey them. Instead of a typical "SEO-style" introduction that over-explains the topic, Lavender’s blog gets straight to the point of explaining tactical plays sales teams can use.  Interview them. Learn their language. Listen intently.

B2B 117

B2B Technical Advisors SaaS Payments Underperforming Technical Team 117

User Pilot

JULY 14, 2021

How do you build engaging customer satisfaction surveys that get you quality feedback from your users? And what exactly are the different types of customer satisfaction surveys and how should you use them? Plus, if you don’t know where to start, you’ll find some examples and questions you should use in your surveys.

Scale 98

Scale Software Review Technical Review Scaling 98

User Pilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Software Review 98

Software Review AI Data Analysis Subscription 98

ChurnZero

JANUARY 11, 2024

We’ve conducted an annual survey of customer success leaders for four consecutive years. We thought it would be useful to go back through all of the reports and curate a neatly organized list of statistics the survey has gleaned around the customer success budget. Survey data on 2021 customer success budgets Economic context: The U.S.

Headcount 52

Headcount SaaS Leadership Benchmarks 52

User Pilot

APRIL 14, 2023

Features to look out for include: Feature usage tracking Event tracking (including custom events) Goal tracking Funnel analysis Path/Flow analysis Ability to act on data in real-time , for example, trigger in-app guidance in response to an event In-app surveys In-app surveys are necessary to collect user feedback. G2 rating: 4.5

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

APRIL 21, 2024

Here’s an example of our MOFU blog post about improving user activation. Userpilot blog post. For example, you run paid ads to drive traffic to your product-led blog posts. This leads to a 2-question welcome survey that Surfer uses to help you choose the right pricing plan. An Ahrefs blog post.

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

The Marketing & Growth Hacking Publication

FEBRUARY 22, 2019

Blogging timeout! TL;DR You’ll generate THREE TIMES more leads via blogs than through ads. Blogging is perfect for SEO. Blogging will make or break your 2018. Blogging is your brand’s voice and calling card. You can sleep while your blogs do your work for you. Your blogs are an opportunity for transparency.

Content Marketing 40

Content Marketing Strategy Marketing Growth Hacking 40

User Pilot

OCTOBER 31, 2023

In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both. Cons Only as good as your data : You can easily collect this from forms and in-app surveys from all current clients. Welcome surveys make gathering data directly from your customers fairly quick and painless.

Onboarding 105

Onboarding Scale Customer Success Scaling 105

SaaStr

SEPTEMBER 27, 2023

Before conducting the survey this year, the expectation was that the napkin could look like this… “If you’re in AI, we’d give you money at any valuation. Pre-Seed Looking at the data from Point Nine’s survey, each blue bar is one data point. He put the results on the back of a proverbial napkin. data only), is quite a large range.

AI 200

AI Underperforming Technical Team Cloud Strategy 200

User Pilot

JUNE 29, 2023

Are you looking for the best HubSpot integrations to access a broader set of solutions? HubSpot offers customer relationship management (CRM) software solutions for businesses. So, if you want to avail yourself of more features unavailable in the software, you can integrate your HubSpot account with other apps.

Scale 52

Scale Business SaaS Pricing 52

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Send voice-of-the-customer surveys like CSAT , CES , NPS , and feature surveys to collect and analyze customer feedback.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

OCTOBER 21, 2022

HubSpot: With its vast features and the integrations it allows, HubSpot helps to design, build, and track customer relationships. Implement surveys like CSAT or NPS to collect qualitative and quantitative feedback, then analyze the results to extract actionable insights. Omnichannel support example from HubSpot.

Social Media 98

Social Media Management Scale Communication 98

User Pilot

JANUARY 26, 2023

It can be collected through various methods, such as in-app surveys, email surveys, feedback widgets, and live chat. In-app surveys are great for collecting feedback in an easy, effective, and contextual manner. Create the survey and ask relevant survey questions to collect the most relevant data.

Systems Review 98

Systems Review SaaS Scale Technical Review 98

User Pilot

JUNE 12, 2023

Start with building an understanding of what your users’ goals are with surveys. 1 – Collect user goals through welcome surveys You can’t design an onboarding flow that helps users realize their goals if you don’t know what they’re trying to achieve in the first place. Next up, it gets even more granular.

Onboarding 97

Onboarding SaaS Education Engagement 97

Nimble - Sales

DECEMBER 26, 2019

According to a HubSpot survey, the top 3 reasons why companies are confused or flustered when choosing a project management […]. The post Top 10 Project Management Tools You Must Consider to Meet Deadlines Effortlessly appeared first on Nimble Blog. But, why are companies still not using project management software?

Management 73

Management Software Business 73

Totango

AUGUST 16, 2022

Customer Relationship Management: Hubspot. Hubspot provides CRM features for use across organizations, including marketing, sales, customer service and operational teams. Qualaroo allows you to solicit feedback using surveys on your website or app. Customer retention in CRM apps can also support customer success management.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

User Pilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Choose Userpilot over Appcues unless you need Salesforce/Hubspot integrations. Will you run it on your product, or on a third-party product such as Salesforce or Hubspot? What job are you “hiring” the tool for?

Underperforming Technical Team 105

Underperforming Technical Team Software Review Onboarding Enterprise 105

User Pilot

AUGUST 11, 2022

Conduct in-app microsurveys and NPS surveys for quantitative and qualitative research. There’re many channels to collect feedback , such as NPS surveys, customer satisfaction surveys, in-app feature surveys , reviews, and more—think of this Hubspot onboarding survey as a good example: Hubspot onboarding survey example.

Customer Success 98

Customer Success Management SaaS Technical Review 98

User Pilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. With Appcues, you can run NPS surveys and the app does a basic analysis of the scores for you. The NPS dashboard in Userpilot is more detailed. What is Appcues? Appcues analytics: goal tracking.

Software Review 98

Software Review Engagement Onboarding Pricing 98

User Pilot

JANUARY 12, 2023

Collect behavioral and marketing data with Userpilot analyzing in-app survey reports, product usage data, feature heatmaps, and NPS scores. Segmentation based on JTBD (jobs to be done) : Segment customers based on the jobs they’re trying to accomplish with your app according to the welcome survey responses.

Software Review 98

Software Review SaaS Customer Lifetime Value Engagement 98

User Pilot

OCTOBER 6, 2023

When potential customers are already engaging with your product—which is an opportunity to collect data through in-app surveys and behavioral analytics. Build a comprehensive user persona by collecting data through methods such as surveys, interviews, and analytics to gather valuable customer data. Userpilot ’s blog.

B2B 105

B2B Development Team Review Software Review Marketing 105

SaaS Metrics

JULY 28, 2022

In a HubSpot survey, 93% of the survey takers reportedly. The rise of similar brands across industries, offering comparable products and services, has changed how businesses compete. The post Top 8 SaaS-based Knowledge Management Platforms you must know About first appeared on SaaS Metrics.

Management 52

Management SaaS Branding Metrics 52

Buffer Resources

JANUARY 15, 2024

  To really get to know your customers, Short suggests that brands "survey them. Instead of a typical "SEO-style" introduction that over-explains the topic, Lavender’s blog gets straight to the point of explaining tactical plays sales teams can use.  Interview them. Learn their language. Listen intently.

B2B 56

B2B Technical Advisors SaaS Payments Underperforming Technical Team 56

User Pilot

AUGUST 6, 2023

Surveying existing customers is a reliable way of gauging customer expectations. There are a few best practices you should follow when using surveys to collect customer feedback, such as: Keeping things short through microsurveys. Having dedicated surveys for key metrics like CSAT, CES, and NPS.

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

User Pilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Two questions are ideal in an NPS survey. What is a Net Promoter Score (NPS) survey?

Scale 98

Scale SaaS Software Review Benchmarks 98

User Pilot

FEBRUARY 15, 2023

HubSpot uses a long sign-up form to add good friction as it creates a personalized onboarding that shortens TTV. a welcome message/survey). HubSpot sacrifices a shorter sign-up to secure more valuable data. Example: Asana offers a cheaper plan to its users as part of their cancellation survey. How does it help?

SaaS Payments 98

SaaS Payments Payment Methods Payment Services Payments 98

User Pilot

JULY 18, 2023

Such tools provide channels for users to submit active and passive feedback, like in-app and email surveys or in-app feedback widgets. Templates – they save you a lot of time as you don’t have to create support resources, workflows, or surveys from scratch. Product management software: Hotjar.

Software Review 98

Software Review Software Management Azure 98