Totango

SEPTEMBER 20, 2022

Then we’ll look at the benefits of customer enablement and how it mutually supports sales enablement strategies. Showing customers how to unlock product value by explaining features through demonstration videos, tutorials, and FAQ resources. What Is Customer Support Enablement? What Is Customer Enablement In Business?

B2B 83

B2B Scale SaaS Sales Enablement 83

Totango

MARCH 15, 2022

In this blog, we’ll show you how to scale customer success team pursuits without slipping into some of the most common pitfalls. We’ll cover how to optimize your hiring practices, operational procedures and technology selections in order to ensure that your scaling strategy yields successful results.

Sales Recruiting 97

Sales Recruiting Customer Success Sales Hiring Scaling 97

Blulogix

OCTOBER 11, 2023

Streamlining Success: Five Keys to Automating Usage-Based Billing for Managed Services Providers By BluLogix Team Don’t forget to sign up now to learn more about how to implement usage based pricing models in our upcoming webinar with MGI Research. Clients expect accurate, up-to-the-minute billing that reflects their actual usage.

Payment Features 52

Payment Features Management Azure AWS 52

User Pilot

JUNE 28, 2023

Osano reduced delinquent churn with progressive billing popups. Onboarding case study #1: How The Room increased new user activation by 75% in 10 days The Room is a Talent-as-a-Service (TaaS) platform that helps connect world-class workers throughout Africa with companies across the globe. Get a demo now!

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Volume and criticality of support tickets. Length of the relationship.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Totango

JANUARY 26, 2021

Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention? Churn and retention are flip sides of the same coin so that you can reduce one by raising the other.

Churn 90

Churn Retention Underperforming Technical Team Technical Review 90

User Pilot

AUGUST 6, 2023

That is why companies use in-product communication , email newsletters, support calls, live chats, and social media channels to ensure that customers get a seamless experience. Self-support resources, speedy response times, and online communities are all worthwhile approaches to nurturing loyalty amongst your users. User acquisition.

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

Totango

AUGUST 9, 2022

Knowledge level: as defined by how informed the customer is about a given stage of a buying process or product feature. Product usage: which segments customers based on how they are engaging with your product. B2B customer segmentation gives you the power to customize your service and even personalize it for individual clients.

B2B 101

B2B Social Media Market Research Customer Success 101

Totango

DECEMBER 1, 2020

Unsuccessful Onboarding: The onboarding stage revolves around educating the client on how your product works and what value it will bring. A high churn rate can reflect poorly on your enterprise and require you to invest more in customer acquisition; retention efforts are far less costly and often provide more positive results.

Churn 65

Churn Systems Review Onboarding Trends 65

Natalia Luneva

APRIL 30, 2021

In my guest post on CustomerThink I talked about the benefits of community building and how it helps SaaS companies get a few steps ahead of their competition. How long has your community been running? . How does your community help your company grow? How do you measure the success of your community?

Marketing 98

Marketing Social Media SaaS New CTO 98

ProfitWell

NOVEMBER 1, 2019

Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed. For marketing teams: Focus on lead quality over volume. Remember the old video game SkiFree ? The idea was to ski down the hill as far as possible, avoiding all the trees and rocks and hitting all the jumps.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

User Pilot

MAY 12, 2021

Here’s a guide on how to use these tools. How to Reduce User Friction With Product Analytics Tools. Final Thoughts on Reducing Friction. While UX professionals say that user experience is vital to business success, most of them aren’t making the most of UX analysis. What does this lead to? Table of Contents.

User Experience 52

User Experience Scale Churn Retention 52

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. Being reactive isn’t enough – you need to be proactive.

B2C 118

B2C B2B Scale Strategy 118

OpenView Labs

APRIL 28, 2021

And generally speaking, content in content marketing refers to written content published in the form of blog posts. Naturally, every brand began investing in content marketing—and in order to rank well, they began feeding search engines (that had ravenous appetites) with a high volume of content. Content marketing needed to change.

Data 55

Data Marketing Content Marketing Software Review 55

User Pilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. In this article, we will learn how to effectively reduce the load on your customer support team with 11 effective tactics.

Customer Support 96

Customer Support Underperforming Technical Team AI Search Social Media 96

SmartKarrot

OCTOBER 2, 2023

But, with the right strategies and approach, you can significantly reduce churn rates and drive long-term customer success. Analyzing Churn Patterns and Identifying Red Flags To effectively reduce churn, you need to identify the warning signs early on. Analyzing churn patterns and understanding why customers are leaving is crucial.

Churn 10

Churn AI Onboarding Customer Success 10

OpenView Labs

MAY 30, 2019

It delivered an exponential increase in the number of people who were willing to give our product a try now that there wasn’t a time limit on how long their video would remain on the platform. Typically, most people discover us through our educational content, which includes blog posts and—of course—videos.

Scale 45

Scale Sales Education Onboarding 45

OpenView Labs

MAY 23, 2019

It delivered an exponential increase in the number of people who were willing to give our product a try now that there wasn’t a time limit on how long their video would remain on the platform. Typically, most people discover us through our educational content, which includes blog posts and—of course—videos.

Scale 40

Scale Sales Education Onboarding 40

User Pilot

JULY 20, 2023

Customer self-service portals are essential to save your customer service team time, provide proactive help , reduce ticket volume, and personalize the customer experience. Tidio, for ecommerce businesses that only need a chatbot tool that can provide self-service support. Want to build an in-app knowledge base code-free?

AI Search 98

AI Search AI Scale Pricing 98

How To Buy Saas

OCTOBER 11, 2023

How to choose the one best suited for your business? It is a very popular service because it is easy to use, cost-effective, and a great tool to reduce your overall maintenance of the email service. Supports Multiple User Types: Amazon SES supports two types of users: Sandbox Users and IAM Users. What is Amazon SES?

Technical Review 52

Technical Review Software Review Payment Methods Systems Review 52

Intercom, Inc.

MAY 22, 2019

Here are five quick takeaways: To be truly customer centric , companies need to break down organizational silos, understand how to collect feedback at the right time in the right place and invest in cultural transformation. Tell us more about your career journey and how you found yourself founding Wootric.

Machine Learning 199

Machine Learning Artificial Intelligence Scale Technical Review 199

Intercom, Inc.

MAY 2, 2018

Since IBM coined the term “Help Desk” in the 1970s, customer support has come a long way. We’ve moved from call centers, to ticket-based helpdesks, to increasingly personal types of customer support. Over the past decade, one of the most popular (and personal) support channels has been live chat.

Customer Support 190

Customer Support Scaling Communication Branding 190

Totango

SEPTEMBER 22, 2022

First, we’ll define SaaS tools and explain how they connect with your customer lifecycle. This allows providers to assume responsibility for hosting, technical support, and upgrades, increasing efficiency and cutting costs. SaaS Tools to Jumpstart Your Business Growth: Five Essential Apps. Customer success. Data analysis.

SaaS Payments 71

SaaS Payments Scale Payments Payment Solutions 71

User Pilot

APRIL 21, 2024

TL;DR Let’s explore how WalkMe and Spekit compare when it comes to creating interactive user guides. They can also empower users with self-service support and reduce ticket volume. An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product.

Software Review 52

Software Review Onboarding Pricing Enterprise 52

SmartKarrot

APRIL 13, 2020

In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020. Here’s an interesting blog on how should SaaS providers spend on Customer Success. Here’s an interesting blog on how should SaaS providers spend on Customer Success. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Totango

DECEMBER 3, 2021

In this article, we’ll explore why customer health scores are so important, the different ways you can evaluate customer health, and how Totango can help you to build a successful customer health journey. . How to Evaluate Customer Health. What is the volume and depth of use? Why Customer Health is Important. Account Health .

Payment Features 94

Payment Features Forecasting Customer Success Metrics 94

User Pilot

FEBRUARY 26, 2023

In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! What is digital customer engagement? What are the benefits of digital customer engagement? More customer data. Increased ROI.

Engagement 98

Engagement Technical Review Software Review Social Media 98

Totango

APRIL 20, 2020

It is critical to manage churn especially in this time of uncertainty As topline growth may be stagnant due to the crisis, it’s even more important to protect your core base and reduce churn. You also need to measure them and track how you are doing against delivering on the outcome. If you don’t, they will churn.

Churn 78

Churn Systems Review Scale Onboarding 78

User Pilot

APRIL 21, 2024

TL;DR Let’s explore how UserGuiding and WalkMe compare when it comes to creating interactive user guides. An interactive user guide is a set of UI patterns designed to work together and help customers understand how to use your product. Is there a better in-app onboarding software that would better fit your needs?

Software Review 52

Software Review Onboarding Pricing Enterprise 52

Full Session

JANUARY 16, 2023

Schedule a demo or start your 14-day free trial to see how FullSession works. Product analytics software tools allow you to track how, when, and why people use your products. Product analytics tools also help you improve your products and make better decisions about how to market and sell them. Image source: Freepik.

Software Review 52

Software Review Mobile Technical Review Pricing 52

SaaStr

JUNE 10, 2021

Transcript: Announcer: In today’s SaaStr insider episode, Marten Mickos, CEO at HackerOne shows the innovative approach of packaging customer value, and how your business can use their model to build elegant and powerful customer offerings. But we’re still a little bit grappling with what it means and how to define it.

Outsourcing Services 140

Outsourcing Services Marketplace as a Service Outsourced Development Scale 140

OpenView Labs

MARCH 15, 2019

To help you explore the possibilities, let’s take a closer look at exactly what a channel strategy is, how it works, when it’s a good fit and how it all comes together. The downside of channel sales can be broken down into three main categories: loss of control, increased complexity and—of course—reduced per-sales profits.

Sales Recruiting 85

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 85

OPEXEngine

FEBRUARY 15, 2022

Just as SaaS companies are aware that hosting, professional services, customer support, and third-party licenses, sit squarely in COGs—so too are there continuing questions about whether customer success, sales commissions, and R&D expenses should sit in COGs or should be in OPEX. Customer Support. Professional Services.

Benchmarks 52

Benchmarks Artificial Intelligence Systems Review Cloud 52

Baremetrics

DECEMBER 18, 2019

How do we reduce churn? These are the three retention measurements I usually start with: The “How would you feel if…?” The most critical question the survey asks is “How would you feel if you could no longer use the product?” I don’t know about you, but it pains me to see customers cancel. Why are customers canceling?

Retention 136

Retention Strategy Payment Solutions Technical Advisors 136

User Pilot

JUNE 8, 2021

You need to clearly understand how different users engage with your product through qualitative and quantitative methods. In this article, we’ll help you understand how you can measure user behavior, the best tools out there, and how to implement the collected data. How to Measure User Behavior. Table of Contents.

Software 52

Software SaaS User Experience Onboarding 52

ChurnZero

JANUARY 17, 2020

Blog Author: Alex Weihmann. With so many tools at your disposal, it can be challenging to determine how to best leverage a Customer Success platform and hit the ground running. This imperfect approach creates the potential for tasks to slip through the cracks as your client volume grows.? . Jump to: . Staying Organized

SaaS Payments 72

SaaS Payments Payment Services Payments Underperforming Technical Team 72

Sales Hacker

OCTOBER 7, 2021

Questioning what we can achieve and how far we can stretch is a tactic to evaluate our choices. Think of your sales career as a project or a thing so that you can separate yourself from how you view it. Women in sales often have a polarizing experience. We’re often encouraged to hide, toughen up, and bury our emotions.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130