SaaStr

JULY 23, 2024

Step 3: Realign with Leadership When coming into a new organization, you’re new. Needs a different approach to leadership. Then, align with your peer group, the executive leadership team. An essential part of getting people on board with your leadership is having empathy for the changes they’ve gone through. Support that.

Leadership 293

Leadership Scale Benchmarks Communication 293

SaaStr

DECEMBER 2, 2021

. #21 SaaStr 191: Salesloft Founder Kyle Porter on Scaling A SaaS Business to $40m ARR Outside of Silicon Valley, Pivoting a Product Generating $7m in ARR & How To Fundamentally Create Cohesion In A Leadership Team. #20

Scale 310

Scale Benchmarks Enterprise Leadership 310

SaaStr

AUGUST 9, 2021

If you don’t have the proper security and legal benchmarks in place, you can drastically slow down your sales process. You need to make sure that you’re building a sales team that’s credible and leadership there that can get deals done without involving the founder in every single deal process.”. Pick Your Lane. Leverage Executives.

Scale 293

Scale Sales Hiring Enterprise Sales 293

SaaStr

NOVEMBER 30, 2023

The four stages of growth are: Early stage Early growth Growth Pre-IPO Each of those stages has key GTM milestones, benchmarks, and team-building strategies that allow you to grow effectively. There’s also a management and leadership layer to enable and coach individual contributors. Net dollar retention.

Scale 274

Scale Sales Hiring Scaling Outsourced Development 274

SaaStr

FEBRUARY 14, 2024

You Mon Tsang, CEO and co-founder of ChurnZero, Colleen O’Sullivan, VP of Integrated Customer Experience at Hubspot, and Jason Lemkin, SaaStr founder and CEO, give their take on where the customer success industry is headed and shares data from the Customer Success Leadership Study done by ChurnZero at the close of 2023.

Customer Success 299

Customer Success Sales Hiring Scale Headcount 299

InsightSquared

JULY 1, 2019

For marketers to instill confidence in their programs, gain buy-in from leadership and additional stakeholders, and earn trust with their cross-functional counterparts, marketers need the ability to deliver strategic insights and make data-driven decisions.

Benchmarks 21

Benchmarks Scale Marketing B2B 21

Sales Hacker

NOVEMBER 8, 2024

Here’s how to drive early value effectively: In-product value Measure TTV : Set a quantifiable benchmark for how long it should take a new user to reach their first “aha moment.” Examples include: Thought Leadership : Actively source and share opportunities for customers to showcase their expertise.

Scale 108

Scale Sales Recruiting Sales Hiring AI Search 108

Sales Hacker

NOVEMBER 29, 2024

According to HighAlpha’s 2024 SaaS Benchmarks Report , 76% of founders are most concerned about go-to-market execution. Kim’s extensive background also includes leadership positions in Customer Success at renowned technology companies such as Adobe, Qlik, and Symantec. The future is so much bigger than SaaS for SaaS.

Investment 109

Investment Technical Review Development Team Review Scale 109

The Angel VC

NOVEMBER 18, 2017

Notes The numbers in the model reflect what I think is market and fair based on the data points that we have and some industry benchmarks that we were able to get. At a later stage, when the company has a bigger leadership team, it makes sense that the CEO gets more than the other founders.

Technical Review 279

Technical Review Compensation Company Culture Benchmarks 279

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Download your full copy of the 2022 Customer Success Leadership Study here.

Leadership 98

Leadership Trends Customer Success Investment 98

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. So they came up with a North Star benchmark, used it as a hurdle rate by channel, and any channels that hit that benchmark would justify a continued investment.

Cloud 306

Cloud Payments Software Review Payment Solutions 306

ChurnZero

JUNE 6, 2025

According to the most recent Customer Success Leadership Study , 82% of customer success leaders are investing in in-person customer meetings. Based on SaaS Capital’s 14th annual B2B SaaS benchmarking survey results, NRR across all quartiles and ACV levels are growing. Find out more : 2025 SaaS benchmarks on retention and AI.

Retention 52

Retention Strategy Benchmarks AI 52

Chart Mogul

OCTOBER 17, 2024

Using ChartMogul Benchmarks , Patrick and the rest of the leadership team saw the growth slowdown was affecting the entire SaaS industry, and could compare their performance to other similar startups. But with Benchmarks, we could compare our performance to industry standards and other companies in similar positions.

Payment Solutions 52

Payment Solutions Payment Methods Payment Features Payments 52

Tom Tunguz

JULY 29, 2015

The company’s leadership position in SaaS ERP is undeniable and it’s a great example of how operational discipline can generate enormous businesses, even if the sales efficiency of the business isn’t at the top of the heap. Research and development spending is again right on line with the median at 20%.

Benchmarks 113

Benchmarks Outsourced Development Metrics Scale 113

SaaStr

AUGUST 19, 2023

While Sequoia, Benchmark, Founders Fund, etc. Dear SaaStr: What are The Top Challenges of Venture Capital Firms? Generally there are three major challenges. The first one is non-obvious. Challenge #1: Raising Another Fund. At a minimum, it’s something they think about all the time.

Venture Capital 246

Venture Capital Benchmarks Investment Startup 246

Sales Hacker

AUGUST 11, 2023

Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below. Sara So, Ang, I’m curious what drew you to Sales Leadership originally? Share The GTM Newsletter Alright so let’s get back to the good stuff. She previously served as a Sales Leader for Amazon, Knotel, and Stack Overflow.

Scale 78

Scale Leadership Sales Hiring Sales 78

Kellblog

FEBRUARY 27, 2022

Charts like this, from OpenView’s 2021 Financial & Operating Benchmarks survey , help us answer questions like that all the time. To introduce the idea — quick, tell me what’s happening at this company: My take: The company is high relative to the benchmark. This situation is very common.

Sales Hiring 144

Sales Hiring Marketing Sales Benchmarks 144

OPEXEngine

DECEMBER 13, 2022

Most SaaS executives can relate to a friendly debate they’ve had at a board or leadership team meeting about what percentage of revenue should come from “upsells” to existing customers or what is “healthy churn.” That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

Kellblog

NOVEMBER 2, 2021

The benchmark lens. The Benchmark Lens. Now that it’s clear that plan-relative performance is only one lens, you may decide to get some benchmark data to see what kind of growth is normal or good at your scale. Is that good? Is that bad? How do you know? The plan lens. The market lens. The Plan Lens.

Benchmarks 139

Benchmarks Scale Headcount Startup 139

SaaStr

JANUARY 21, 2022

Build the baseline by checking leadership assumptions. But the truth was, the campaign was performing above the benchmark, but it was a new area for them. Now, let’s look at ten learnings that Dorian gathered while scaling Grammarly from a Consumer to an Enterprise brand with B2B offerings.

Scale 246

Scale SMB Enterprise Sales Hiring 246

SaaStr

JULY 18, 2022

What professional benchmarks do your employees need to know to ensure they’re in the right place? How can you show them that their labor doesn’t exist in a vacuum? Career Growth. Notion’s formal leveling system helps employees track their progress in real-time and know whether it aligns with their goals.

CTO Coach 273

CTO Coach CTO Hire New CTO Engineering 273

ChurnZero

JANUARY 17, 2025

Use industry benchmarking data available in ChurnZeros Customer Success Leadership Study, Maxios benchmarking tool , and SaaS Capitals B2B SaaS Benchmarking Survey to contextualize your metrics. For instance, SaaS companies with mid-market contracts typically aim for GRR above 90% and NRR exceeding 100%.

Customer Success 52

Customer Success Benchmarks Scale Headcount 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

Intercom, Inc.

JUNE 8, 2021

Download your copy of the thought leadership paper now. That’s why we recommend tracking a few metrics to give a fuller picture of how your team is performing and understand how you’re measuring up against industry benchmarks.

Technical Review 223

Technical Review Underperforming Technical Team Customer Support Marketplace as a Service 223

OpenView Labs

DECEMBER 17, 2020

Four years ago, OpenView released the first annual Expansion SaaS Benchmarks Report in order to fill a critical data gap for SaaS founders and CFOs who had a lot of questions about optimal growth rates, burn levels, gross margins and other key data points. With this year’s SaaS Benchmarks Report, we can now validate that hypothesis.

Benchmarks 59

Benchmarks Scale SaaS Software Review 59

Sage Intacct

OCTOBER 26, 2021

As FinOps takes a bigger role in charting the growth of a SaaS company, what are the benchmarks for what to do, and when? Sage Intacct, The SaaS CFO, and RevOps Squared conducted research throughout Summer 2021 to benchmark how recurring revenue companies managed the financial reporting process.

Benchmarks 145

Benchmarks SaaS Revenue Management 145

SaaStr

MAY 26, 2022

To set organizational values: Take a benchmark of your current culture and do so with your employees’ input. A healthy organizational culture doesn’t happen by chance. Culture demands deliberate and considerate identification of the core values you build your organization upon.

Company Culture 246

Company Culture Benchmarks Startup Development 246

SaaStr

APRIL 13, 2022

One-third of the companies that came out of Y Combinator were successful—in being acquired, going public, or hitting their growth benchmarks. As he was analyzing these companies coming out of seed funding competition, he observed what he refers to as The Rule of Thirds. . Another one-third of the companies went under the radar.

Construction 245

Construction Benchmarks Product Marketing Enterprise 245

Buffer Resources

APRIL 2, 2024

This article will delve into social media benchmarks for various industries and platforms.   What do social media industry benchmarks mean? Social media industry benchmarks are a lever against which you can measure your own performance. Social media benchmarks help you see your performance in full context.

Social Media 57

Social Media Benchmarks Strategy Education 57

SaaStr

NOVEMBER 6, 2019

Do this right, and a few things will happen: (1) your brand becomes aligned with the category you’re creating in a thought leadership position and (2) you begin to build an opt-in database of conversions from an audience listening to what you have to say. You’ll Need A LOT of Capital (Although There Are Workarounds).

Scale 128

Scale Sales Recruiting Marketplace as a Service Benchmarks 128

OPEXEngine

JUNE 14, 2022

BOSTON, June 13, 2022 – OPEXEngine, the world’s leading SaaS benchmarking platform, today launches its new R&D benchmarks solution. The benchmarks help technology executives invest in R&D with more confidence by comparing their own costs and performance with similar organizations.

Technical Review 45

Technical Review Benchmarks Outsourcing Services Technology 45

Sales Hacker

NOVEMBER 10, 2023

Measuring “Time to Value”: Quantifiable Benchmark: This metric provides a benchmark for onboarding efficiency. For example: Supporting Thought Leadership: Identifying Opportunities: Actively monitor industry trends for opportunities for customers to showcase their expertise.

VP of Engineering 119

VP of Engineering Scale Outsourced Development AI 119

ChurnZero

DECEMBER 20, 2021

Over the last year we’ve created and shared a lot of new content with our Churn Fighting audience that we’re really proud of and have received positive feedback on, especially our thought leadership webinar content. B2B SaaS Benchmarks: How Does Your Company Compare to +1500 of Its Peers? What’s Next.

Scale 98

Scale Benchmarks Leadership B2B 98

Kellblog

DECEMBER 3, 2019

You can turn to financial benchmarks, like the KeyBanc Annual SaaS Survey for some great high-level answers. Or you can buy detailed benchmark data [1] from OPEXEngine. But, in addition to sometimes being too high-level [2], there is one key problem with all these forms of benchmark data: they’re not about you.

Startup 98

Startup Benchmarks Leadership Sales 98

SaaStr

JUNE 13, 2019

The first goal is to share with you benchmarks. We believe benchmarks are really useful to help you build your business, because they provide good goalposts for financial planning and for goal setting. Our second topic, benchmarks around retention. There are two goals of this analysis. Logo retention.

Scale 252

Scale Sales Hiring SMB Payment Services 252

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. As part of the reset, sales enablement leadership will develop a strategy, mission and goals that are aligned with the sales organisation.

Sales Enablement 114

Sales Enablement Sales Hiring Sales Underperforming Technical Team 114