Neil Patel

MARCH 9, 2021

Whether you’re running a corporate startup marketing campaign or moving your local business into the digital age , you can’t afford to waste time and money on weak leads. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist. What is Lead Scoring?

Scale 117

Scale Underperforming Technical Team Metrics B2B 117

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Underperforming Technical Team 250

Underperforming Technical Team Headcount Sales Hiring Scale 250

Buffer Resources

OCTOBER 24, 2023

  After graduating, I worked in various B2C marketing roles with tourism companies and heritage sites, which meant working alongside digital marketing agencies. After all, most leads consume three to four pieces of content from a vendor before engaging with their sales team.  This felt like a missed opportunity.

Outsourcing Services 123

Outsourcing Services Scale Outsourced Development Underperforming Technical Team 123

FastSpring

JULY 11, 2024

The most common examples of successful CRO tactics provided at many conferences tend to focus on B2C ecommerce, but what are the proven winning tactics you can use in your B2B CRO strategy? We’re human beings with, we come with baggage, good baggage, bad baggage, prior experience, a perspective. It’s good.

B2B 169

B2B Scale Underperforming Technical Team Sales 169

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Today, Doug is a Growth Partner at Emergence Capital. It didn’t exist 15 years ago.

Sales Hiring 172

Sales Hiring Technical Review Development Team Review Scale 172

Sales Hacker

MARCH 16, 2021

Learn how the team follows up with every lead in record time and how they use Outreach to run account-based plays, manage reps, and so much more using their very own sales engagement platform. Sara Archer: Pricing is a good example and probably strategic. Our pricing used to be based on customer count.

Sales 110

Sales Technical Review Underperforming Technical Team Government 110

SaaStr

DECEMBER 31, 2019

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

Enterprise 148

Enterprise Underperforming Technical Team Scale B2B 148

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Today, Doug is a Growth Partner at Emergence Capital. It didn’t exist 15 years ago.

Sales Hiring 163

Sales Hiring Technical Review Development Team Review Scale 163

User Pilot

MARCH 30, 2025

However, there are good and bad ways to approach this tactic. Here are a few best practices to make retargeting work effectively: Segment your audience: Someone who visited your pricing page needs a different message than someone who just saw an awareness ad. For B2C, TikTok and Instagram creators often drive the most impact.

Mobile 62

Mobile Acquisition Software Review Social Media 62

User Pilot

FEBRUARY 24, 2025

Meta is looking for an Operations leader to join the Product Data Operations (PDO) team. As a Manager on the PDO GenAI team, you will be responsible for managing a team of Project Managers to supply product teams with critical data and data labeling for Meta’s GenAI products. Who would be a BAD fit for this job?

Technical Advisors 52

Technical Advisors Data Management Scale 52

Baremetrics

JULY 23, 2020

I also knew that my target group would be companies: “B2C is the most demanding customers for the least money. I see two reasons for this: I hadn't tested the pricing before. During this time he has brought Friendly a long way, and we have developed into a good team. It took us 23 customers to get there.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

FastSpring

APRIL 26, 2022

Some churn is acceptable, perhaps even necessary — especially if you’re using a more B2C-style sales approach. While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. Next, let’s look at how to develop a churn-reduction action plan. What Is Negative Churn?

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. Now it’s table stakes.

Scale 96

Scale Startup Technical Review Software Review 96

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But they quickly realized the market was too small and that there was a bigger opportunity elsewhere — in wider B2B and B2C commerce. But that’s not where they started.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

Stax

FEBRUARY 28, 2024

With proper integration, they can minimize billing errors, enable adaptive pricing strategies, and provide real-time insights to enhance overall efficiency. SaaS billing solutions are usually talked about within the context of B2C payment processing. Adaptive pricing strategies. Key advantages include: Customer retention.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

OPEXEngine

AUGUST 9, 2022

Record inflation, supply chain shocks, volatile energy prices, and rising interest rates have raised the risk of recession in most countries. A Bain survey of sales operations executives, in partnership with Research Now SSI, found that only 43% of sales organizations develop plans for a recession well in advance of it.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. Now it’s table stakes.

Scale 69

Scale Startup Technical Review Software Review 69

Baremetrics

APRIL 16, 2021

This capital should be used for product development and the people required to help you build it. Angel groups will generally participate via either of those instruments but some will only make preferred equity investments into a rationally priced round (say sub $3M pre-money valuation). Debt capital gets a bad name.

Venture Capital 66

Venture Capital Technical Review Underperforming Technical Team SaaS 66

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. This post describes my recommendations for SaaS board meetings.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

ProfitWell

DECEMBER 4, 2019

An existing SaaS customer spends more, on average, than a new customer, and are more than seven times more likely to churn (leave your business) to go to a competitor because of poor customer service than they are for a better product. You can find out more about pricing in the SaaS business model here. Consistent updates.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

User Pilot

JUNE 19, 2020

If it’s bad, and the product doesn’t meet your user’s expectations – they are inevitably going to churn. Product experience is generally the responsibility of the Product Team, but the trend is moving towards having responsibility shared among the whole organization. Then, it asks you to invite other team members in.

Onboarding 79

Onboarding Underperforming Technical Team Retention Education 79

User Pilot

APRIL 29, 2021

Other software requires direct integrations and developer participation to create more complex product experiences. This decreases the strain on your customer success teams. Userpilot is one of the easiest onboarding platforms to start using on the list; Excellent and caring customer support; Reasonable subscription prices.

Software Review 52

Software Review Onboarding Software SaaS 52

Chart Mogul

APRIL 24, 2019

Here she shares her thoughts on setting mobile growth strategy, measuring success, and of course, key subscription metrics for teams with mobile apps. GetResponse provides an all-in-one online marketing platform for teams that need to build landing pages, send emails, run webinars, and more. A bit of background. Enter mobile.

Growth Hacking 53

Growth Hacking Mobile Technical Review Underperforming Technical Team 53

ProfitWell

JANUARY 28, 2020

The simplicity of the product eventually led to more competitors developing—although later in the game—and overusing the word “proof” within their companies. For Michael it was clear that subscriptions were going to be a thing, although subscriptions were geared towards B2C and nobody really knew the extent to which B2B would move to SaaS.

Underperforming Technical Team 45

Underperforming Technical Team New CTO Technical Review CTO 45

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Meanwhile, marketing teams from every competitor fight to rank on the same top keywords, driving costs per click through the roof. Now it’s table stakes.

Scale 40

Scale Startup Technical Review Software Review 40

SmartKarrot

OCTOBER 26, 2022

However, far too often, companies do not have a set process in place for developing these crucial client relationships. Since this is a corporate decision, you should consult with other departments of the organization, like the marketing team, a customer success team , and business stakeholders.

B2B 11

B2B Management Underperforming Technical Team Software Review 11

FastSpring

MARCH 6, 2025

To learn more about how they did it, listen for the full insights into: How oeksounds pricing and trial options make their products more accessible to more users. But a new thing that we did last year during summer was actually launch our rent to own pricing, rent to own way of purchasing our products. Jesse Paliotto (05:00) Mm-hmm.

Payment Methods 146

Payment Methods Business Payment Solutions SaaS Payments 146

SaaStr

AUGUST 19, 2022

And also on the side, doing a strategy of pure, just changing our ICP and fully picking it and making it super narrow and super focused, and having 25% of the team doing that. And 75% of the team continuing business as usual. No one has an engineering team with the time to build anything. Jason Lemkin: Yep. So, thanks.

Scale 272

Scale Sales Hiring Scaling VP of Engineering 272

SaaStr

AUGUST 12, 2022

So clearly there are areas of our economy that are slow growing and B2C has its challenges. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, .

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

Neil Patel

OCTOBER 13, 2021

Use your results to prove you’re the best and develop a deeper know, like, and trust factor with your audience. Support Your Sales Team. If there is one thing that can ruin a potential sale, it’s bad sales rep interactions. By training your team. How do you prevent a sales mishap? Cash in on the Holidays.

B2B 137

B2B Social Media Sales Underperforming Technical Team 137

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

Upscope

MAY 24, 2019

There are many articles on developing a customer experience (CX) strategy so seeing a range of practical examples will help put them into perspective. Even KONE elevators have found customers to be more demanding at every level wanting real time information and B2C type customer service. Question 3: Who are you willing to be bad for?

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99