OpenView Labs

MARCH 8, 2021

Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. For all those reasons, hiring and management must be on point. 6 Uncoachable Qualities of Remarkable Sales Managers. Compensation.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

SaaStr

JANUARY 21, 2022

Build the baseline by checking leadership assumptions. For example, around two years back, Grammarly Business launched its first outbound campaign led by their B2C teammates. Scaling up to Enterprise and B2B offerings differs completely from B2C operations. Enter your email below for the latest SaaStr updates.

Scale 210

Scale SMB Enterprise Sales Hiring 210

Intercom, Inc.

DECEMBER 21, 2021

Throughout the year, we’ve talked to business leaders, experts, and pioneers about all kinds of topics: from creating world-class customer experiences to the challenges of running a business during the pandemic, from being an ally and addressing gaps in diversity to building technical leadership careers.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Sales Hacker

NOVEMBER 10, 2023

For example: Supporting Thought Leadership: Identifying Opportunities: Actively monitor industry trends for opportunities for customers to showcase their expertise. This could include speaking opportunities, article or blog post contributions, or other thought leadership platforms. Growth Engineer at Coast – more details here.

VP of Engineering 94

VP of Engineering Scale Outsourced Development AI 94

Sales Hacker

MAY 6, 2021

From B2C consumer-focused tech to the next B2B enterprise cloud giants, B2B, and B2C technology companies are springing up left and right and sprinting toward multi-billion dollar valuations (whether on the private or public markets) faster than ever. Hands-on coaching of sales leadership and individual contributors.

VP of Engineering 95

VP of Engineering Sales Hiring Sales Recruiting Sales 95

Buffer Resources

APRIL 4, 2024

Their social media manager (and the broader marketing team) really understands how to adapt large trends for their business-oriented audience. Notion (which is more of a B2B-B2C hybrid) works with creators called Notion Partners who highlight the product frequently in their TikToks. notionhq New profile, who dis?

B2B 96

B2B Social Media Entertainment Company Culture 96

ChurnZero

OCTOBER 1, 2022

Q: Is there a difference in CSQL growth with B2B and B2C customers? There’s starting to be this sense of maybe we need Customer Success for B2C. My p ersonal professional opi nion is that most B2C companies don’t actually require much in the way of Customer Success unless they’re B2B2C.

Scale 97

Scale Customer Success Revenue Retention 97

Chart Mogul

SEPTEMBER 24, 2020

When I took my first assignment as a Head of Growth a couple of years ago at a B2C company that I co-founded, I struggled with where to start? If you were to sit in a leadership team meeting at your typical SaaS business, and you asked Who is responsible for MRR growth? This is especially true if you run a B2C business.

B2C 97

B2C Churn Metrics Pricing 97

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. Pure ‘relationship management’ CSMs, with access to onboarding specialists, product specialists, and account management layers, will become a structure of the past.”

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Sales Hacker

SEPTEMBER 29, 2023

Hottest GTM job of the week: Founding Account Manager at Tavus , more details here. On approaching which channels, Sei Suriyakummar (Head of Marketing, Superhuman – Series C) makes a great point with her biggest piece of advice: “build a strategy that has synergistic channels.

Scale 101

Scale Marketing AI Search ChatGPT 101

Sales Hacker

SEPTEMBER 21, 2021

Join us for an engaging conversation about language, sales, career success, and embracing cultural differences in leadership. With over 35 years of sales and leadership experience, she’s an accomplished linguist and knows a lot about how companies should expand regionally to maximize growth. powered by Sounder. What You’ll Learn.

Artificial Intelligence 76

Artificial Intelligence Sales Hiring Technical Review Machine Learning 76

SaaStr

MAY 1, 2020

329: Navin Chaddha is the Managing Director @ Mayfield who just last month announced $750M in new funds split across their core and select funds. As for Navin, under his leadership Mayfield has raised over $2.2Bn in new funds and he has backed some of the best of the last decade including Poshmark, Lyft, Hashicorp, CloudGenix and more.

B2C 174

B2C Investment B2B Leadership 174

Neil Patel

FEBRUARY 12, 2021

As editor-in-chief of Neil Patel, she manages the editorial strategy and process. Product Manager at UberSuggest and YouTube Marketing at Neil Patel. Brooke has 15 years’ leadership experience in marketing, including a number of years in paid media. Carlos Magno. Brooke Weller. VP of Paid Media at NPAccel. Pedro Carvalho.

Marketing 122

Marketing Business Sales Consulting 122

Chart Mogul

SEPTEMBER 24, 2020

When I took my first assignment as a Head of Growth a couple of years ago at a B2C company that I co-founded, I struggled with where to start? If you were to sit in a leadership team meeting at your typical SaaS business, and you asked Who is responsible for MRR growth? This is especially true if you run a B2C business.

B2C 52

B2C Churn Metrics Pricing 52

Sales Hacker

JANUARY 18, 2018

Whether you’re in sales leadership, sales development, sales ops or account management—Rainmaker has something for you. Conference focuses on sales leadership. Attendees will learn from sales VPs from industry-leading companies, technology influencers, analysts, and management and leadership experts. The Sales 3.0

Scale 87

Scale Sales Leadership B2C 87

Sales Hacker

MARCH 16, 2020

They’re taking a more B2C-like approach, optimizing the buying experience to win more business. For example: A Social Media Manager requests a demo of your social listening tool. As I mentioned earlier, B2B buyers want a more B2C experience, and what better way to provide this than on social media?

Technical Review 109

Technical Review B2C Social Media Underperforming Technical Team 109

Sales Hacker

MAY 26, 2021

The focus is on things like reporting, territory management and later stage tasks such as contract negotiations and finance approvals. A startup sales operations manager will handle all of these dimensions. Be a thought partner to your sales teams and their managers. Sales Operations Manager. Operations.

Scale 60

Scale Sales Hiring Sales Outsourced Development 60

Hull

JUNE 5, 2019

Accessible to other systems: Other systems can use data stored in a CDP for analysis and to manage customer interactions. CDPs remedy this situation by serving as a central point to manage data and interactions across the entire lifecycle of an account, from acquisition through retention and growth. It is not a workflow tool.

Technical Review 65

Technical Review Data Systems Review B2C 65

Neil Patel

FEBRUARY 13, 2023

Business owners and leadership teams should adopt a new mindset of growth and opportunity to make these changes feasible. B2B buyers want more control over buying processes in a recession, and this market won’t feel the effects of a recession as quickly as B2C businesses would. And you know what? Working through a B2B lens?

Technical Review 84

Technical Review Strategy Marketing Social Media 84

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. The FastSpring-specific channel is open to all members.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

Sales Hacker

DECEMBER 29, 2020

Sales leadership & human leadership insights [9:27]. We also have a pretty quickly growing segment of our business called Mimeo Photos, which is a B2C tool that we offer. So we’re in the B2B and B2C segments now. Sales leadership & human leadership insights [9:27]. We’re on iTunes.

Scale 65

Scale Leadership Acquisition B2C 65

OpenView Labs

OCTOBER 4, 2019

Also look for experience in leadership, and for any indications of the presence of the soft skills required for the CMO position. For example, a CMO in a B2B software organization will likely end up working very differently than a CMO in a B2C retail organization would. Also, consider your company’s culture.

B2C 43

B2C Leadership Data Analysis Education 43

OpenView Labs

JANUARY 22, 2020

In general, you need a plan that will help you successfully manage both phases of a company’s growth. Another common scenario revolves around a successful B2C company that has decided to expand its reach into the world of B2B. The key idea here is that what works for B2C won’t necessarily work for B2B.

Technical Review 53

Technical Review Scale B2C compliance 53

SaaSX

MAY 21, 2020

I always recommend once OKRs are set that managers go through an exercise focusing on execution so that everyone understands what has to be done in order to achieve the OKRs. As legend has it, OKRs originated during Andy Grove’s leadership reign at Intel. And a manager & team member do the same. Use a system.

Systems Review 59

Systems Review Leadership Scale B2C 59

OPEXEngine

JANUARY 18, 2022

Edmund Reese, who was named CFO of Broadridge two quarters into the pandemic, said he had a three-fold approach to managing the uncertainty. Reese—whose career has spanned wealth management, financial services, payments, and fintech—said he viewed the CFO role as being “the champion of value creation.” Marcus Tillmann. People first.

SaaS Payments 52

SaaS Payments Scale Strategy Payment Services 52

ChurnZero

FEBRUARY 1, 2019

In this role, he leads all aspects of Ellucain’s global Customer Success, Professional Services, and Technology Management organization. Prior to Ellucian, Chris served as Senior Vice President of Global Services, Education and Partner Management at Medallia, Inc., We are thrilled to have Francesca join team IZEA.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Kellblog

JANUARY 30, 2021

Leadership matters. Remember, at the end of the OB (original bubble), B2C meant “back to Cleveland” – though, at the time, the implication was that your job didn’t go with you. Think: Wait, does “MDM” stand for master data management or metadata management, and how does that relate to data lineage and data integration?

Technical Review 143

Technical Review Payment Services Payments AI Search 143

Sales Hacker

JULY 24, 2019

Women Sales Pros is actively working with companies to attract, hire, and retain more women in their sales teams and sales leadership roles. Lori: WSP supports, champions, and talks up EVERY group and organization, working toward more women in sales and sales leadership. Women in Revenue. Gals and SALS. Women Sales Pros.

Sales Hiring 75

Sales Hiring Sales Recruiting Revenue Sales 75

Sales Hacker

JUNE 20, 2018

Building your career in startups and managing different career transitions. Moving from individual contributor to manager and how to make that decision. Managing the journey through parenthood and children as a woman in sales. Zendesk is a support and ticketing platform primarily used B2C and B2B internal use cases.

Scale 82

Scale Sales Hiring SMB Interviewing 82

Upscope

MAY 24, 2019

Even KONE elevators have found customers to be more demanding at every level wanting real time information and B2C type customer service. They spoke to housing and building managers. Gusto leadership point out that companies have go-to-market strategies but go blank when asked about CX strategies.

Strategy 99

Strategy Sales Hiring Airlines Underperforming Technical Team 99

SaaStr

DECEMBER 31, 2019

Bela Stephanova | Senior Director @ Box Product Management. Please welcome Invision Studio VP of Product, Ciara Peter , Box Product Management, Senior Director Bela Stepanova , Google Maps Design Director Craig Villamor , and Crunchbase Head of Marketing and Growth. Ciara Peter | VP of Product @ Invision Studio. FULL TRANSCRIPT BELOW.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

SmartKarrot

JUNE 17, 2021

Attract, hire, coach, and retain the highest quality customer support and success teams with experience in B2C/B2B markets. Manage and lead the team to develop delivery plans that maximize member experience and achieve higher value realization and member satisfaction.

Customer Success 10

Customer Success Sales Hiring B2C Education 10

SmartKarrot

MARCH 9, 2022

Keeping this in mind, the leadership has to support the teams, giving them what they need and aligning communications. Additionally, the teams should work in the lines of B2C business, which take directly to their customers about their product. But the good news is, you don’t have to hire B2C experts to market the product.

Scale 10

Scale Sales Hiring Sales B2C 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

Intercom, Inc.

OCTOBER 29, 2019

Indeed, among our customers were B2C companies, small businesses, and large enterprises along with customers in places and industries well beyond Silicon Valley. For example, our leadership team might decide to focus our company strategy on targeting the segments with the best revenue retention. Informing our approach to the market.

Business 184

Business B2C Scale Headcount 184

SaaStr

JUNE 24, 2020

Where does Julie see many going wrong when investing heavily into thought leadership and content marketing? And one thing I really loved about working on B2C software is that marketing could really measure what they were doing and measure the customer journey. In B2C your marketing is leading that whole journey in most cases.

Scale 283

Scale Content Marketing B2C Sales Hiring 283

Sales Hacker

DECEMBER 1, 2020

Jake is the president of MetaCX, the pioneer in a new outcomes-based approach for managing the customer life cycle by transforming how suppliers and buyers collaborate and win together. That may have an SLA with their customer, they deliver it as a managed service and they need to prove value. Welcome to The Sales Hacker Podcast.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63