USIO

JUNE 12, 2025

It’s just one example of how we help bring ambitious business models to life. B2B Payments Still Need Work While the consumer side of payments has moved forward fast, B2B is still playing catch-up. That flexibility isn’t just convenient, it’s essential. When people are receiving funds, especially at scale, options matter.

130

130

SaaStr

MARCH 1, 2025

After nearly two decades building infrastructure companies from zero to IPO, Dave has distilled the repeatable patterns of successful scaling into a framework that works across any B2B SaaS business. This specific threshold serves as a critical signal that your business model has legs.

Scale 182

Scale Systems Review Scaling Leadership 182

SaaStr

MARCH 24, 2025

AI is already reshaping B2B SaaS, and its only going to accelerate. And everyone I work closely with in B2B with a large AI cost base (Gorgias, Opus Pro, etc) has already figured out how to be smarter and bring costs down 80% or more. #6. We talk a lot about copilots, but in many cases they are just a new version of chat in B2B.

AI 147

AI Trends SaaS AWS 147

SaaStr

MARCH 18, 2025

This represents an under-recognized opportunity for B2B AI startups focusing on compliance, risk management, and administrative controls. The Governance Opportunity Many organizations are testing AI infrastructure that lacks governance controls. Large enterprises have an immediate need for governance solutions to handle AI at scale.

Technical Review 186

Technical Review Artificial Intelligence AI Marketplace as a Service 186

SaaStr

SEPTEMBER 23, 2024

So Toast is one of the most iconic B2B leaders out there. But while the brand and market penetration is strong, the business model is challenging. We’ve all used Toast 10s or 100s of times by now. It still loses money on the hardware, and the payments side is fairly low margin (28% or less).

Scale 303

Scale Payment Solutions Payments Sales 303

FastSpring

JULY 11, 2024

The most common examples of successful CRO tactics provided at many conferences tend to focus on B2C ecommerce, but what are the proven winning tactics you can use in your B2B CRO strategy? In this episode of Growth Stage, we interview Sahil Patel of Spiralyze about his thoughts on: Special considerations for B2B CRO. Jump to video.

B2B 168

B2B Scale Underperforming Technical Team Sales 168

SaaStr

FEBRUARY 20, 2025

So recently we’ve done deep dives on the SaaStr pod with several of the top leading SaaS founders — and of course, asked their perspective on just where we are with AI in B2B SaaS today. He notes HubSpot like other leaders has the massive amount of customer data that makes much of B2B AI really work. A few learnings: #1.

AI 201

AI Construction SaaS B2B 201

SaaStr

SEPTEMBER 24, 2024

First, the bar to get venture-funded in B2B / SaaS has basically always been the same my entire career. Which is the bar to IPO today and for VCs to make enough money for their business model to work. Statistically, raising a Series A is 2x as hard or harder than it was in 2021. We’re confusing two things.

Social Media 309

Social Media Business Model B2B SaaS 309

SaaStr

MAY 27, 2025

Five Lessons for Today’s B2B Founders 1. The Second IPO Strategy Is Real Sometimes you need to go private to reinvent your business model. What This Means for Your B2B Company If you’re building enterprise SaaS today: Think infrastructure, not just applications. Classic buy-fix-sell.

Acquisition 147

Acquisition Government AI Enterprise readiness 147

SaaStr

MAY 1, 2021

Zhao says, “Our business model is B2B SaaS, but our sales motion is similar to a consumer-like company…there’s a lot of B2C elements to it.”. Zhao furthers his point by emphasizing that: “This B2C plus B2B motion gives us a lot of sales efficiency. A Different Way to Approach Enterprise Leads .

Enterprise 311

Enterprise Scale B2C SaaS 311

SaaStr

OCTOBER 16, 2022

SaaStr 595: 5 Critical and Company-Altering Learnings from B2B Startups with Y Combinator MD of YC Continuity Anu Hariharan. ? ? ? ? ? ? ?. Why The Business Model of Venture Capital is Really, Really Hard. SaaStr 596: Scaling Revenue in 2022: What’s the Same and What’s Different? Top Videos This Week: 1.

Venture Capital 304

Venture Capital Business Model B2B Startup 304

SaaStr

JANUARY 14, 2020

We all know and could name several successful B2C and B2B companies. We had run around the world and we would show up to a company using technology in some interesting way and we would teach them for four, maybe five days straight, and that was our business model. So, let me walk you through that.

B2B 173

B2B B2C Scale New CTO 173

SaaStr

JUNE 13, 2021

. #2 Category-defining products require new business models. Businesses often build something powerful but don’t create the proper value package, and it fails in the market. When you’re bringing an innovative product to fruition, it requires a business model that’s built for it specifically.

Scale 248

Scale Scaling Business Model Company Culture 248

SaaStr

MAY 19, 2022

Many companies are too focused on growing in size without first understanding if they have a viable business model. You get too busy raising funds and reaching milestones that have been imposed upon you that may not align with your company’s long-term vision. Focus on B2B and B2C. Profitability is power.

Development Team Review 289

Development Team Review B2C Compensation Technical Review 289

Point Nine Land

MAY 11, 2023

Speed and Adaptability Will Define the B2B SaaS Winners in the Generative AI (R)evolution Smaller species tend to have shorter lifespans and faster reproductive cycles and can therefore adapt much faster to changes in the environment. Humans are a bit of an outlier because of their ability for cultural adaptation.

Generative AI 128

Generative AI AI B2B Software 128

SaaStr

JUNE 22, 2023

SaaStr Trying to pursue a “Grass is Greener” business model. B2B folks want to do B2C. Perhaps most importantly these days, “PLG” does not magically make a business model work, or a product magically sell itself. More here: Planning to Do a SaaS Startup? Don’t Forget the 20 Interview Rule. The team is.

SMB 271

SMB SaaS B2C Interviewing 271

SaaStr

MARCH 7, 2024

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. However, this enthusiasm is notably more focused on specific segments and business models. We had a great one last time with Harpinder Singh, Partner at Innovation Endeavors.

Payments 275

Payments Payment Services Payment Solutions Scale 275

Totango

JULY 1, 2022

Customer loyalty is a key to repeat business and referral generation for any business model. For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. Why is Customer Loyalty Important for B2B SaaS Businesses?

B2B 114

B2B B2C Underperforming Technical Team Business 114

Aaron Beashel

MARCH 9, 2018

In this post, I’ll outline what a Go To Market model is, what the different elements of a model are, and how to define the right one for your business. What is a Go To Market model? In the case of a B2B SaaS company, your Go To Market model outlines the way in which you acquire customers.

Scale 192

Scale SaaS Payments B2B Strategy 192

Sales Hacker

FEBRUARY 19, 2021

Learn the steps B2B sales leaders need to take to shift to a more customer-centric approach, how to build a digital buyer experience that fuels revenue growth, and reaches and retains all potential customers. The post The Framework for B2B Sales Leaders to Develop a Customer Centric Business Model appeared first on Sales Hacker.

Business Model 68

Business Model B2B Development Sales 68

SaaStr

JUNE 19, 2024

However pricing these products is extremely challenging – even more so for incumbents who need to disrupt their current business models. You can join us just for AI Summit or all of Annual. They are essentially providing Services-as-Software – the full realization of the original vision of SaaS. ” #4.

AI Search 296

AI Search Scale AI Generative AI 296

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What type of medium is used.

B2B 122

B2B Payment Methods Payments SaaS Payments 122

SaaStr

OCTOBER 25, 2021

A good reminder that Freemium doesn’t really work as a business model without a mass-scale product. “1/ Free plans on software with setup costs 2/Affiliate links or referral bonuses on B2B software 3/ Competing on price in general ” — Parthi Loganathan, LetterDrop. Jason, ed. : Jason, ed. :

Pricing 319

Pricing Scale Enterprise Onboarding 319

User Pilot

OCTOBER 19, 2024

4 Qualtrics for collecting multichannel feedback and B2B market research data Qualtrics NPS surveys. It’s designed for B2B enterprises that require advanced capabilities to collect and analyze customer feedback from B2B markets, and from multiple channels. Qualtrics is a highly robust experience management platform.

Software Review 105

Software Review Technical Review Software B2C 105

SaaStr

FEBRUARY 27, 2023

They credit this growth to their global team, a switch to an enterprise business model switch, and flexible work operations. Moving from self-service to enterprise As your product improves, your user demands change, requiring a revamp of the business model to satisfy high-paying customers.

Scale 245

Scale Sales Hiring Sales Recruiting Scaling 245

SaaStr

OCTOBER 31, 2023

With nine figures in revenue, Ariel and SaaStr founder and CEO Jason Lemkin talk about all things Navan, rebranding when you have brand equity, building B2B software for people, pricing and business models, and much more. It’s possible and even wonderful to create products for Enterprise and B2B that users love to use.

Payment Solutions 279

Payment Solutions Payments Travel Scale 279

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. Unique Ways to Use the B2B SaaS Business Model to Leverage Your Business’s Revenue Growth 1.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

SaaStr

JULY 27, 2022

As Zocchetto said, “It’s very important –– sales hiring planning –– because in a self-driven SaaS business model, it’s what drives growth.”. At PayFit, a healthy culture is key to fighting attrition and growing the business. On the contrary, simple pricing attracts more self-serve business. .

SMB 244

SMB Sales Hiring Scale B2C 244

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. In this article, we’ll take a look at the relationship between these two important ingredients for a successful SaaS business model. Then, we’ll consider how B2B customer service differs from customer success in a B2B context.

B2B 98

B2B Customer Success Technical Review B2C 98

ProfitWell

MAY 7, 2020

Today on Recur Now, we look at the difficulties for a traditional SaaS company to be successful in today’s market—and what the next great B2B SaaS companies will actually look like. Listen wherever you get podcasts: How is B2B SaaS growth trending over time? ??7 Now, what's happening in B2B SaaS news? 7 day +0.43% | ??

B2B 98

B2B SaaS Software Review Pricing 98

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. Typically, B2B issues can be more complex, require the collaboration of a lot more departments within the company, and are often in direct dialogue with the consumer, rather than a buying team or committee. Know your user.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

DECEMBER 28, 2023

“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. Many founders hit the brakes on growth to pivot towards profitability when in reality, the right combination is aiming for durable growth with a profitable business model.

Technical Review 276

Technical Review Software Review Payment Solutions Venture Capital 276

Intercom, Inc.

DECEMBER 10, 2020

As CEO of Gainsight , he has done more than most to popularize the category in the B2B SaaS world, and these efforts recently culminated in the company being acquired by Vista Equity Partners for $1.1 Nick’s belief that business is personal underpins his outlook, and he takes a “human-first” approach in his role.

Scale 224

Scale Customer Success Scaling B2B 224

SaaSOptics

APRIL 7, 2022

Product-led growth is much more than a growth hack, pricing strategy, or industry buzzword—It’s an organizational framework used by B2B SaaS companies to answer one simple question: “How can we get our product to sell itself?” Is Freemium a Good Business Model? What is Product-Led Growth (PLG)?

Business Model 74

Business Model Payment Features Business SaaS 74

SaaStr

AUGUST 17, 2022

Even if monthly quotas don’t seem to fit your business model, Bill would suggest it anyway. But B2B and PLG are much more streamlined, reducing friction for everyone involved. That instant gratification from B2C now applies to us in B2B.” – Bill Binch. Focus on logo acquisition. Enterprise/SDR.

Sales Hiring 245

Sales Hiring Sales SaaS B2C 245

User Pilot

MAY 20, 2024

Are you using B2B loyalty programs in your business? B2B loyalty programs can take many different shapes, so this article will explore how yours might look, why they are important, how you can build one, and some examples to inspire you. Get a Userpilot demo to see all of these features in action.

B2B 101

B2B B2C Retention Education 101

SaaStr

MAY 27, 2021

If you’re a founder of a B2B SaaS startup and you’re starting to build out your team, consider hiring these revenue-driving contributors first in the order outlined below. Sometimes SDRs are referred to as BDRs, business development representatives. . A Quota-Carrying Sales Representative. A Customer Success Representative .

Sales Hiring 243

Sales Hiring Scale Venture Capital Sales 243