SaaStr
MAY 29, 2024
Dear SaaStr: What Is The Smartest Thing a Boss Has Ever Said To You? “You need to manage people.” I went fairly far, fairly quickly as an individual contributor. Even one that had several folks “reporting” to him. But I hadn’t really managed a team. One that I didn’t really want to manage. One that didn’t really need to do everything I told them to do.
Sparktoro
MAY 27, 2024
On Sunday, May 5th, I received an email from a person claiming to have access to a massive leak of API documentation from inside Google’s Search division. The email further claimed that these leaked documents were confirmed as authentic by ex-Google employees, and that those ex-employees and others had shared additional, private information about Google’s search operations.
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SaaStr
MAY 23, 2024
So Emergence Capital put together a great report here on B2B startups, “Beyond Benchmarks 2024” , with a ton of great data across 664 software startups. One piece I loved is how 2023 growth rates compared to 2022 for Top Quartile Software Startups. Now to be clear, and I know this is a bit brutal — “Top Quartile” isn’t in general enough to get funded by VCs.
Clouded Judgement
MAY 24, 2024
Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now First Look at April Quarters Heading in to this week, software earnings have not been good. This week, we got a first look at companies reporting with April quarter ends (so we got the benefit of one incremental month of data).
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From emerging payment technologies to the importance of intuitive software design, the world of embedded payments is rapidly evolving. How do you stay ahead while serving up what merchants really want in your software offerings? The Merchant Insider report is here to help, offering unique insights into the merchant perspective. It analyzes responses from over 500 merchants in the U.S. and spans key industries, so you can understand the challenges, preferences, and expectations that are shaping s
USIO
MAY 24, 2024
Choosing the right payment gateway is a crucial decision for any SaaS (Software as a Service) business or ISV. This decision impacts your cash flow, user experience, and even your company’s reputation. With so many options available, it can be overwhelming to decide which payment gateway best suits your needs. Today, we’ll dive into why Usio is a top contender and why it might be the best payment gateway for your SaaS or ISV.
SaaS Brief brings together the best content for SaaS professionals from the widest variety of industry thought leaders.
SaaStr
MAY 26, 2024
Dear SaaStr: What Are Some Early Red Flags That Your SaaS Solution Doesn’t Have Real Product-Market Fit? The biggest red flag I’ve found is when the “insertion point” you think is 10x+ better than the competition … doesn’t end up being something customers highly value once you launch it. Sometimes the 1.0 is cool, oftentimes it is clever, but many times it just isn’t quite the innovation customers are willing to pay for.
User Pilot
MAY 27, 2024
A customer pulse survey is a brief check-in that can help you identify and address the in-the-moment needs of your customers. Pulse surveys can help you spot actions that require immediate care, assess the impact of an internal or external event, and track your performance over instant and brief moments. In this article, we will examine what a customer pulse survey is, how it can benefit you, the right time to send it, and best practices for creating pulse surveys.
USIO
MAY 23, 2024
Prepaid cards offer several advantages for unbanked communities, providing a bridge to financial services and offering a range of benefits that address specific needs. Here are some key advantages: Accessibility : No Credit Check : Prepaid cards are typically available without a credit check, making them accessible to those who might not qualify for traditional bank accounts due to poor or no credit history.
The Moz Blog
MAY 27, 2024
AI Overviews is meant to quickly deliver information to searchers, but it is delivering misinformation that ranges from plain bizarre to perilous to public health. Miriam rounds up some of the oddest AI overviews that have been spotted, explains why we’re being exposed to this feature and focuses on a famous reality-check anecdote.
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Kellblog
MAY 26, 2024
All strategy is a function of situation. Situation varies not only as a function of the individual company, but also of time. Remember that classic Silicon Valley strategy books were written in a different time and had some implicit assumptions built into them. For example, That you’re in a new category. That it’s a huge greenfield market, ripe for the taking.
SaaStr
MAY 25, 2024
Building a $100M+ ARR business is no easy feat. Cloudinary VP of Developer Experience Sanjay Sarathy shares his journey to more than $100M and the lessons he learned along the way for building a PLG motion and an Enterprise sales motion. Let’s first start with how Cloudinary came to be. It was founded by three developers who owned a consulting firm previously, helping startups come to market.
User Pilot
MAY 27, 2024
Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. Want to learn how to design an effective loyalty segmentation strategy and boost customer retention ?
Subscription Flow
MAY 27, 2024
Apple Pay is the most widely used digital wallet both for online shopping and in-person purchases. Its user-friendly interface and versatile range of features has made it a popular choice for consumers since its debut in 2014. Apple Pay recurring payments, one of the evolving features of this payment method, simplifies subscription billing for customers by storing all their payment information and passwords in one place.
Speaker: Maher Hanafi, VP of Engineering at Betterworks & Tony Karrer, CTO at Aggregage
Executive leaders and board members are pushing their teams to adopt Generative AI to gain a competitive edge, save money, and otherwise take advantage of the promise of this new era of artificial intelligence. There's no question that it is challenging to figure out where to focus and how to advance when it’s a new field that is evolving everyday. 💡 This new webinar featuring Maher Hanafi, VP of Engineering at Betterworks, will explore a practical framework to transform Generative AI pr
The Moz Blog
MAY 28, 2024
Consumer feedback is an essential gift to local businesses, helping them continuously improve customer satisfaction, but it can be both effectively given and gratefully received with a little extra care for civility on both sides.
Andreessen Horowitz
MAY 28, 2024
As Ozempic, Wegovy, Mounjaro, and Zepbound capture the healthcare spotlight, we’ve developed a series of episodes that go beyond the headlines and take you into conversations with the specialists. Our first guest is Carolyn Jasik, MD, Chief Medical Officer at Omada Health. She gives us an overview of the science of satiety, the perspective from obesity-focused physicians, and the sometimes surprising lifestyle implications for patients on these medicines.
SaaStr
MAY 24, 2024
So the #2 topic in SaaS today is probably profitability and efficiency. #1 is AI. But profitability is a close second. And the message to founders is confusing. Yes, everyone has to be at least 2x as efficient as 2021, maybe more so. But … that’s not enough. You still have to grow. So what’s the trade-off? I pulled up 3 recent examples from the SaaStr 5 Interesting Learning series, and interestingly, all 3 are at ~$2.5B ARR: SMB leader HubSpot Enterprise vertical SaaS lea
User Pilot
MAY 23, 2024
Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. Some may call you when in trouble, while others want to fix it without interacting with you. As a result, you need variety in your customer service solutions to properly assist each customer. This article explores 12 of the most important customer support types and how to approach them to consistently deliver outstanding customer experiences.
Speaker: Jason Tanner
While growth of software-enabled solutions generates momentum, growth alone is not enough to ensure sustainability. The probability of success dramatically improves with early planning for profitability. A sustainable business model contains a system of interrelated choices made not once but over time. Join this webinar for an iterative approach to ensuring solution, economic and relationship sustainability.
Sales Hacker
MAY 28, 2024
Kelly Hopping is currently the Chief Marketing Officer (CMO) for Demandbase where she is responsible for differentiating the go to market platform, increasing brand presence, and accelerating acquisition and conversion of potential customers. Prior to joining Demandbase, Kelly honed her start-up skills as the first CMO at HYCU, a series B, venture capital-backed data protection SaaS company.
The Moz Blog
MAY 24, 2024
In this Whiteboard Friday, Tom takes us through the top SERP features of 2024 by both presence and Share of Voice.
Andreessen Horowitz
MAY 24, 2024
For this episode, we’ve stitched together two archived episodes from the a16z Podcast , both featuring General Partner Anjney Midha. In the first half, from December, he speaks with Mistral cofounder and CEO Arthur Mensch about the importance of open foundation models, as well as Mistral’s approach to building them. In the second half (at 34:40), from February, he speaks with Stanford’s Stefano Ermon about the state of the art in video models, including how OpenAI’s Sora
SaaStr
MAY 25, 2024
RevenueCat is the dominant solution to manage subscriptions in the mobile world. Over 30% of U.S. mobile apps with a subscription use their API/SDK, and they have a massive data set. B2C customers are their bigger base, since that’s bigger on mobile than B2B. But many of the largest SaaS and B2B vendors, from Notion to other leaders, use RevenueCat as well to manage mobile subscriptions.
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Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?
User Pilot
MAY 27, 2024
Customer perception can make or break your brand reputation. But why is customer perception important, and how can you improve it? Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! TL;DR Customer perception is the impression users have about a brand or product based on their interactions, experiences, and overall satisfaction.
Buffer Resources
MAY 29, 2024
It’s no secret that Instagram Reels might be your golden ticket to building a following on the platform. “The most effective way to grow on Instagram is to consistently create engaging reels, as reels are the best way to reach new audiences,” Instagram Creator Partnerships at Meta Carly Lynn said in a video shared by the social platform’s Creator account.
Scytale
MAY 28, 2024
‘Vendor Risk Management’ is more than just a buzzword in the information security and compliance landscape. It’s a crucial aspect that can make or break your organization’s security. Consider this: 98% of organizations have had vendor relationships with at least one-third party experiencing a breach in the last two years. This statistic underscores the importance of security controls and effective vendor risk management.
Groove HQ
MAY 29, 2024
What are your customers going through, and how can your products or services help them? The customer lifecycle enables you to identify the answers to those questions. The term ‘customer lifecycle’ refers to the various stages a customer goes through in their relationship with your brand. It spans their journey from initial awareness all the […] The post Customer Lifecycle 101: What It Is and Why It Matters appeared first on Groove Blog.
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Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.
SaaStr
MAY 23, 2024
“Doubling Down” is a new series where we hear from top B2B SaaS investors on their most recent activities and takes on the current market. We had a great one last time with Andrew Steele, Partner at Activant Capital. Check that out here. This week we’re focusing on Karl Alomar, Managing Partner at M13! #1. What’s your most recent disclosed investment?
User Pilot
MAY 29, 2024
Dubbed the “The Prophet of Habit-Forming Technology” by M.I.T technology, Nir Eyal is a leading expert who educates companies and individuals on the intersection of psychology, technology, and business. If you’re interested in delving deeper into Nir Eyal’s work and how it can benefit your career as a product professional , keep on reading.
Nimble - Sales
MAY 27, 2024
Sales contests can be a tricky game. Big corporations often go overboard, using them so much that they lose their spark, while small businesses might skip them altogether, buried in day-to-day tasks. To really make these contests work, we reccomend using them wisely and strategically. Here are some exciting sales contest ideas that will not […] The post Sales Contest Ideas to Keep Sales and Competitors on Their Toes appeared first on Nimble Blog.
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