Tom Tunguz

APRIL 19, 2022

Defi lending protocols, distributed exchange protocols, cross-chain messaging protocols, communication protocols. All of them are in the process of being invented, debated, and adopted. In a roundabout way, this post is about the emergence of web3 protocols. But it’s about how we got here.

Blockchain 221

Blockchain Outsourced Development Communication Startup 221

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. When you speak, we listen.

Customer Success 98

Customer Success Software Review Innovation Churn 98

Unbounce

JANUARY 13, 2022

According to Twilio , COVID-19 accelerated companies’ digital communications strategies by six years. Here’s how we’ll use ‘em in 2022. 7 Marketing Trends You Gotta Know About For Your 2022 Strategy. Here’s what you need to avoid in 2022. AI is your ticket to competing in 2022. Thanks for the lessons, 2021.

Marketing 144

Marketing AI Machine Learning Artificial Intelligence 144

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaSOptics

FEBRUARY 11, 2022

What Does an Accounts Receivable Aging Report Communicate? Dunning is the process of communicating with clients who have outstanding payments. This communication can take virtually any form: emails, in-app notifications, or a good old-fashioned phone call. This helps gauge the collectability of a company’s unpaid receivables. .

Payment Methods 85

Payment Methods Payment Features Payment Solutions Payment Services 85

Intercom, Inc.

AUGUST 9, 2022

We’re delighted to share that Intercom has been named to the Forbes Cloud 100 2022 , landing at #35 on the definitive ranking of the top 100 private cloud companies in the world. Intercom helps companies build strong customer relationships through ongoing, personalized, and engaging communication.

Cloud 211

Cloud Leadership Innovation Communication 211

SaaStr

JUNE 7, 2023

It’s the Stripe for Communications. Twilio is the same great company it was in 2022 and 2021, but it’s also been the segment where buyers have cut back perhaps the most. While that percentage isn’t growing, it’s still impressive for a communications-based company. 5 Interesting Learnings: #1.

Headcount 165

Headcount Cloud Communication Acquisition 165

Unbounce

JANUARY 4, 2022

They can communicate as much as your copy—if you know what you’re doing. 2021 brought us plenty of marketing trends to watch for in 2022, including color palettes to use in your marketing materials. Color Palettes Trending in 2022. We’ve seen these four types of color palettes gaining steam in marketing going into 2022.

Trends 81

Trends Marketing Strategy Technical Review 81

Totango

APRIL 12, 2022

At Totango’s 2022 Global Executive Forum , customer success leaders from around the world came together to connect with their peers, share ideas and learn about new products and opportunities. The post Top 10 Insights from Customer Success Executives in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Customer Success 83

Customer Success Scale Engineering Enterprise 83

OpenView Labs

DECEMBER 14, 2021

It’s December – your 2022 budget is drafted, circulated, revised, completed and board approved… right? Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022. Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022.

Scale 80

Scale Sales Benchmarks Finance 80

Totango

MAY 13, 2022

When exploring customer engagement systems, here are a few key features to consider: Customer data coverage: does the platform support the communication channels you need covered (email, in-app communication, web, video, social media, etc.)? What to Look for in a Customer Engagement Platform.

Engagement 105

Engagement Onboarding Artificial Intelligence Social Media 105

Intercom, Inc.

NOVEMBER 30, 2021

Intercom is an all-in-one Customer Communications Platform that empowers you to build better customer relationships through personalized, messenger-based experiences across the entire customer journey. Obviously we’re a little biased ?? It includes: Live chat.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Totango

MAY 17, 2022

Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. The Five Best CRMs for B2B Businesses in 2022. The post Five Best CRMs for B2B Sales in 2022 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Payment Methods 81

Payment Methods B2B Payment Solutions Payments 81

Intercom, Inc.

DECEMBER 14, 2022

2022 has been a year for the books, with major changes and uncertainty across every industry. . Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Below are the highlights of what we’ve built for you in 2022, but there’s so much more to see. Check them out in our app store.

Scaling 104

Scaling Branding User Experience Data 104

Buffer Resources

OCTOBER 27, 2022

But it’s not enough to just be a small business on Small Business Saturday – you need to communicate and perhaps remind your audience. However you choose to approach it, we hope these ideas inspire you as you start planning your posts for Small Business Saturday 2022!

Business 102

Business Social Media Branding Communication 102

SaaStr

OCTOBER 28, 2022

Conversations about the state of the SaaS market in 2022 are everywhere, and it can seem overwhelming for entrepreneurs and business leaders to make sense of everything. However, the 2022 economic climate has sharply steered investors in the opposite direction. The 2022 Economic Climate, Barriers to Growth, and Recruitment.

Sales Recruiting 196

Sales Recruiting Sales Hiring Leadership Interviewing 196

SaaSOptics

MARCH 10, 2022

As the world’s #1 CRM platform, Salesforce can do everything from providing more insight into customers or sales to improving inter-company communication for better customer service. The post CFO Tools You Should be Using in 2022 appeared first on SaaSOptics. They have a whole host of CRM tools to browse.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

SaaStr

DECEMBER 29, 2022

The Best in SaaS are still growing at incredible rates, but the overhang from the crazy multiples and VC funding run of late 2020-early 2022 will hang over our heads for the rest of the year. Shopify is seeing higher e-commerce growth at the end of 2022 than earlier, Healthcare has seen no real downturn or impacts.

Sales Hiring 220

Sales Hiring Venture Capital Healthcare Communication 220

SaaS Metrics

SEPTEMBER 2, 2022

While live chat is a user-friendly method of communication that is accessible to almost everyone, it comes with its own set of limitations that should be taken into consideration before implementing it as an online business. The post The Pros And Cons Of Live Chat For Online Businesses (2022 Guide) first appeared on SaaS Metrics.

Business 52

Business Communication Metrics SaaS 52

SaaStr

AUGUST 27, 2022

— Jason 2022 SaaStr Annual Sep 13-15 Lemkin (@jasonlk) August 26, 2022. Salesforce saw demand from SMBs slow, and demandslow in retail, consumer and communications / media. Salesforce: “We’re finally seeing slowdown now in our commerce, media, telecom, and SMB segments”. And it saw Slack accelerating to $1.5

SMB 225

SMB Scale Cloud Trends 225

SaaStr

DECEMBER 29, 2022

— Jason Be Kind Lemkin  (@jasonlk) December 19, 2022. But trust me, your team — they don’t really communicate with each other as much as they should. That enables you to make sure the team communicates. If you'd rather not do any of your 1-on-1's, Something is off. Goes for both sides. And then a VP.

Communication 299

Communication Engineering Management Company Culture 299

SaaStr

NOVEMBER 11, 2022

At the end of Day 3 of SaaStr Annual 2022, Jason opened up the mic for an AMA. Audience Member 2: And so the C-60 is the one that gets communicated, the team is like on-. The post AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 1 (Pod 607 + Video) appeared first on SaaStr. Setting goals.

Outsourcing Services 180

Outsourcing Services Banking CTO Hire New CTO 180

ChurnZero

APRIL 22, 2022

Did you hear that ChurnZero’s Customer Success team are finalists for a 2022 CODiE Award, the software industry’s only peer-recognized awards program? We know that every customer is different, so we tailor our communications to meet you where you are, with the information you need. When you speak, we listen.

Customer Success 52

Customer Success Software Review Innovation Churn 52

SaaStr

JANUARY 12, 2024

People did invest a lot in CSM, and in 2021 and 2022, the CSM population grew roughly 20%. From 2022 to 2023, it grew 0%. Nick explained: “If you look at 2021 to 2022, the bubble peaks. If you look at 2022 to 2033, the downturn, it grew basically 0%. They stayed flat, which means people were grinding it out.

Sales Hiring 235

Sales Hiring Customer Success Scale AI 235

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. To learn more, view G2’s 2022 Best Software List and read more about G2’s methodology.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

SaaStr

MARCH 20, 2024

Sam just finished 18 months at Founders Fund after joining in mid-to-late 2022. In 2021 and 2022, the money was a net negative, and what GTM organizations did was twofold. In 2020, 2021 and 2022, the trend in SaaS was to expand hires in sales, marketing, and other resources ahead of actually having the demand to feed them.

Sales Hiring 242

Sales Hiring Sales Recruiting Scale Headcount 242

Casey Accidental

FEBRUARY 8, 2022

Hey everyone, It’s that time of year again – applications for Reforge’s Spring 2022 Cohort are now open. Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. A step-by-step system to create, analyze, and communicate a growth strategy of compounding growth loops.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

CustomerSuccessBox

NOVEMBER 23, 2021

There are a lot of tools out there and here we’ve collated the Top Customer Success software that your team needs in 2022. Totango helps you unite your data, teams, and communications to spark your customer engagements and accelerate customer-driven growth. The post Top customer success software in the year 2022 appeared first on.

Customer Success 52

Customer Success Software Churn B2B 52

Unbounce

MARCH 17, 2022

Your communication methods affect your customers’ perception of your brand. Unbounce’s Conversion Intelligence Platform handles landing page building, copy ideas, and traffic targeting so you can spend more time on authentic customer communication. Stay transparent. But, you also build your brand as you interact with your customers.

Branding 140

Branding Social Media Strategy Communication 140

SaaS Metrics

FEBRUARY 4, 2022

Emails are an instrumental way to communicate to leads and potential customers, and so having your emails fulfill that purpose without being deleted right off the bat is an important. The post 5 Best Email Marketing Software & Email Automation Tools of 2022 first appeared on SaaS Metrics.

Software 45

Software Marketing Pricing Communication 45

SaaStr

JULY 6, 2022

Front is a communication hub that helps teams work better with customers. The app connects all communication channels (social media, email, live chat, etc.) As of 2022, Front has reached an impressive $1.7 A weak point they found was communication, particularly with email. billion valuation.

Enterprise 205

Enterprise Sales Hiring Social Media Communication 205

Intercom, Inc.

JULY 25, 2022

The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond. Businesses lack the connected tools needed to provide personal, in-context communications. ” Stay ahead of the customer engagement curve in 2022: Get the full report.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

SaaStr

JUNE 18, 2022

— Villi (@villi) June 17, 2022. The best founders are constantly communicating their plans, thoughts and realistic strategy here. jasonlk) April 12, 2022. Perhaps one lesson we can take away from this story is that if you raise money at $45B valuation, you should try to make it your last round of financing.

Finance 248

Finance Startup Cloud Communication 248

SaaStr

JUNE 13, 2022

It’s just a very efficient way to communicate and get buy-in. jasonlk) June 13, 2022. Now that board meetings are on Zoom, There’s something to be said for inviting every 5%+ shareholder to join, at least as informal observer, at least for a while. Yet, trend has been opposite, to include fewer & fewer.

Trends 228

Trends Communication Engagement Strategy 228

Buffer Resources

FEBRUARY 23, 2023

These two responses are up slightly from 97 percent in 2022. In 2021 and 2022, the conversation largely revolved around the return to the office, or how to successfully adopt a hybrid approach to work. These trends have all increased from 2022 as well. We’ll get into that next.

Trends 132

Trends Communication Engagement 132

SaaStr

FEBRUARY 8, 2023

Many startups missed 2022 revenue goals and are forecasting slower growth for 2023, especially compared to the explosive growth of teams and revenue during the Boom of 2021 and early 2022. On top of that, sales teams must still communicate with those functional leads, who then have to try and sell up internally.

Sales Hiring 130

Sales Hiring Scale Sales Strategy 130

USIO

JANUARY 23, 2024

A 2022 study by the National Retail Federation revealed that 63% of customers prefer integrated payments like Apple Pay and Google Pay. Integrate the Usio API: Add code to your checkout page, enabling communication with Usio API to process payments. Moreover, with the global ecommerce market projected to reach $8.3

Payments 130

Payments Payment Methods Payment Solutions Payment Services 130