In The Age of AI, Onboarding and Time-to-Value Should Be The #1 Goal for Customer Success
SaaStr
MAY 27, 2025
So we’ve been proponents of customer success at SaaStr since the earliest days, since our first SaaStr posts in 2012. David Skok has talked about this extensivelyif onboarding fails, its almost impossible to get customers to re-engage later. You lose them before they even get started.
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