Neil Patel

SEPTEMBER 12, 2020

For instance, you may be setting up an online shop and your primary consideration may be a low learning curve, whereas somebody else may be thinking about a platform that can allow them to scale easily. This is particularly true if you are already selling products at scale in the real world. Here are some features you should consider.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Tom Tunguz

SEPTEMBER 21, 2014

Founded in 2003, Tableau followed a more gradual revenue growth curve than the median SaaS company. As the company scales, I expect to see Tableau experiment with generating more consistent, and likely subscription revenue from existing customers either with subscription products, paid upgrades, more collaboration or other features.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

Valuize Consulting

JUNE 10, 2020

These customer success processes are often inefficient, haven’t been scaled to engage the full customer base and are hard to measure. Lean customer success is a continuous improvement methodology focused on engineering customer success processes to maximize their impact, efficiency and scale. Implementing lean customer success.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

JANUARY 8, 2021

Net Promoter Score is the result of a one-question survey asking the users how likely they’d be to recommend your product on a scale from 1 to 10. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Grab our summary: Source: Blueprnt.com.

Underperforming Technical Team 79

Underperforming Technical Team Benchmarks Onboarding SaaS 79

Intercom, Inc.

SEPTEMBER 12, 2019

And make no mistake: this can happen at scale – as it did with Myspace, which died a public death despite having millions of users. As much as I like to bag on about Facebook, they were scaling at such a rate at that stage that the inevitable was going to happen. There is an ROI on good design. And it did.

Systems Review 112

Systems Review Scale Consulting Travel 112

OPEXEngine

MAY 19, 2020

Headed into the global financial crisis a decade ago, a group of almost 3,900 companies worldwide that we ran through Bain’s Sustained Value Creators analysis posted double-digit earnings growth, on average, from 2003 to 2007. Identify M&A targets early. Manage costs, now.

Scale 59

Scale Strategy Technical Review Acquisition 59

SaaStr

JULY 17, 2020

I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and some verticals that either aren’t affected as much or snap back very quickly. I mean, for a company that had pretty good scale. Cleveland Clinic has roughly the same scale there. I think by segment.

Venture Capital 174

Venture Capital Travel PayPal Scale 174

OpenView Labs

NOVEMBER 1, 2019

The first time I worked with Steve was back in 2003. I came on board and built an in-house version of what eventually evolved to become Deputy, and Steve was able to scale his business from 200 to 1,400 people over the next three years. The Catalyst – The Hybrid Product/Human Solution.

Software Review 43

Software Review Technical Review Transportation Growth Hacking 43

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. Customer loyalty is a huge aspect for any business to drive success and scale their business. Customers choose an answer on a scale from 0- 10, where 0 is not likely and 10 is highly likely. Like what you are reading?

Software 10

Software Scale Benchmarks Branding 10

Outseta

AUGUST 23, 2017

We do budgets on a small scale at Semco. It’s worth noting that Semler’s company is doing this at scale - the business has thousands of employees, and has grown revenues from $4mm in 1984 to $212mm in 2003 - all the while pioneering self management practices like their approach to budgeting.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

SmartKarrot

MAY 18, 2022

Recommendations: This is yet another common technique that has been in use since 2003. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. The pages can be customized according to the customers’ preference or the channel they have been redirected from.

Technical Review 10

Technical Review Scale Customer Lifetime Value Social Media 10

SmartKarrot

JUNE 22, 2023

Microsoft launched OneNote in 2003, and it became a part of its Microsoft Office suite in 2007. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo. Currently, OneNote is offered as a bundle with Windows 10 and 11. Unveil the benefits and realities of remote work.

Artificial Intelligence 10

Artificial Intelligence AI Search Underperforming Technical Team Machine Learning 10

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. John Mellor is the Chief Strategy Officer at Domo, the company that allows you to leverage business intelligence at scale to empower your team with data. And that was kind of my entree into SaaS.

Scale 214

Scale Leadership Strategy Technology 214

SaaStr

JULY 15, 2020

I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and celebrated goals that either aren’t effected as much or snap back very quickly. I mean, for a company that had pretty good scale. Cleveland Clinic has roughly the same scale there. I think by segment.

Investment 151

Investment Scale Travel Venture Capital 151

CustomerSuccessBox

JUNE 28, 2021

Net Promoter Score (NPS) was first developed in 2003 by Bain and Company and it measures the loyalty of customers to a company. If back in 2003 you’d ask me what are the chances that you’re going to recommend me, my friends, or my family on a scale of 1 to 10? Net Promoter Score scores can range from -100 to 100.

Customer Success 52

Customer Success Scale Churn Trends 52

SaaStr

APRIL 16, 2023

It’s about scale and revenue. At a high level, why are things scaling faster than ever from your perspective? Things are scaling faster. Yammer certainly scaled faster than I scaled back in the day with EchoSign or Aaron when he was here, but the pace of Slack. Jason : A lot has changed since then.

Scale 336

Scale Sales Hiring PayPal Development Team Review 336

SaaStr

APRIL 25, 2019

So, I joined Google early on in 2003. We took 14 million that was led by a Salesforce and Scale Ventures line, a couple of other fantastic investors. Dan O’Connell: Yeah. It’s funny. Anytime I tell this story and I was like, “15 years later,” you never figure things will come full circle. So it’s funny.

Acquisition 149

Acquisition Technical Review Systems Review AI 149

SaaStr

JUNE 11, 2019

And that’s really good when you’re scaling part of the team that looks like yourself. Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. So if you’re an engineer and you need more engineers, having a network of engineers is an awesome thing.

Merchant Services 218

Merchant Services Part-Time VPE Sales Hiring Scale 218

SaaStr

JUNE 23, 2019

And that’s really good when you’re scaling part of the team that looks like yourself. Keith : So from 2003 to 2013 before I joined Khosla Ventures, I was a pretty active angel investor in Silicon Valley. So if you’re an engineer and you need more engineers, having a network of engineers is an awesome thing.

Merchant Services 191

Merchant Services Part-Time VPE Sales Hiring Scale 191

Outseta

OCTOBER 16, 2017

This was in 2003 or 2004, and we were spending $2B dollars a year in research which is nothing by today's standards but it was for the most that was being spent at that time. At that point we said look we don't have a business that we can scale because we're trying to be everything to everybody.

Interviewing 40

Interviewing Customer Success SaaS Software Review 40

Neil Patel

DECEMBER 10, 2019

Now to be fair, this was back in 2003 when it wasn’t that hard to rank on Google (or any other search engine for that matter). The only issue with this model is that it is really hard to scale. Well, this story will help explain it…. The old days. When I first started my journey as an SEO, I got really good at one thing.

Scale 145

Scale Engineering Pricing Scaling 145

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. From Zero to 100: How to Scale Customer Support and Customer Success at Your Startup. But most scale their teams in messy and ineffective ways, leaving them with a large cost burden and very little to show for it.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

SaaStr

APRIL 18, 2019

But my co-founders has done an amazing job, creating a scale platform that now has 600,000 reviews and 3 million SaaS software buyers coming every month looking for products like yours. Once you’re selling and starting to scale and now you need a team. And by 2003 we were almost out of business.

Sales Recruiting 166

Sales Recruiting VP of Engineering Scale SaaS Payments 166

SaaStock

MARCH 1, 2019

In May 2019 we are landing in Hong Kong to help the local ecosystem (as well as those looking to expand into it) get a fast track to growth and scale. Founded: 2003. Notable mentions that have helped the Asian SaaS space are 500 Startups, Y Combinator, Sequoia, Matrix Partners, Eight Roads Ventures and Intel Capital.

SaaS Payments 190

SaaS Payments Venture Capital Telecommunications Payment Services 190

User Pilot

APRIL 27, 2023

” and asking them to rate it on a scale from 0 to 10. Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Respondents then answer on a scale from 0 to 10, with 0 being “ Not Likely ” and 10 being “ Very Likely ”. It’s since become a popular way of measuring customer satisfaction.

Software Review 52

Software Review SaaS Technical Review Scale 52

Kellblog

JULY 11, 2020

build quality product, train and scale sales), then it’s almost definitionally not the single most important challenge facing that company. For example, say it’s 2003 and you’re at CRM leader Siebel Systems. The good reason is that it forces “table stakes” conversations, well, “off the table.”

Underperforming Technical Team 110

Underperforming Technical Team Strategy Systems Review Software Review 110

Intercom, Inc.

JANUARY 24, 2019

We’re helping startups and scale-ups that are strategically aligned with Salesforce, which is actually very important in terms of actually delivering solutions. Scaling support for early-stage startups. Business models are in your favor in terms of hosting, deploying the product and ultimately scaling.

Scale 151

Scale Machine Learning Artificial Intelligence AI 151

Kellblog

JUNE 7, 2020

Move into adjacent categories, ideally sold to your existing buyer, giving yourself economies of scale in go-to-market and your buyer the ability to buy multiple products on one platform [15]. Ergo, vendors incented by economies of scale in go-to-market, were naturally aligned with buyers who wanted to buy more from fewer vendors.

Scale 105

Scale Underperforming Technical Team Technical Review Finance 105

Sales Hacker

DECEMBER 30, 2019

If you missed episode 89, check it out here: 89: Using Customer Data Platform to Scale Your Org w/ Pat O’Brien. I came out of school in 2003 and really for the first six years of my career, I was pretty much what you would label a complete failure. What You’ll Learn. Lessons Justin learned from a career in startups.

Sales Hiring 52

Sales Hiring Revenue Scale Underperforming Technical Team 52

User Pilot

MAY 17, 2022

NPS is a customer feedback strategy developed in 2003. It consists of an 11-point scale and a question asking users how likely they are to recommend a product to their friend or colleague. Your focus should solely be on collecting feedback. Upselling can come much later. Use a NPS survey to understand customer loyalty.

Social Media 95

Social Media Interviewing Software Review User Experience 95

SmartKarrot

AUGUST 23, 2022

It is one where customers evaluate their association with the brand on a scale of 1 to 10. The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

Sales Hacker

JULY 28, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale that was previously unthinkable. Check them out at www.outreach.io. Who is Steven Broudy and what is Bevy [2:00].

Sales Hiring 61

Sales Hiring Scale Interviewing Leadership 61

SaaStr

JANUARY 27, 2024

SaaStr was created in 2012 to democratize learning and how to build B2B companies, and WordPress was started in 2003 to democratize publishing. Matt’s been in the game for 20 years, and throughout that time WordPress and Automattic, and even what it means to publish, have expanded and evolved.

Underperforming Technical Team 266

Underperforming Technical Team Social Media Government Subscription 266

SaaStr

MAY 30, 2019

So, I’m going to start with just a little bit about my background and we’re going to talk about some lessons I’ve learned in building SaaS companies to scale. We sold that to IBM in 2003, and it was a fantastic experience. I’m going to share some lessons. We built that business to about $800 million.

Scale 142

Scale Leadership Finance Software Review 142