Tom Tunguz

SEPTEMBER 21, 2014

Tableau sells software the old-fashioned way, with perpetual licenses not subscriptions. To offset the mostly one-time payment from customers, Tableau employs a land-and-expand strategy. Founded in 2003, Tableau followed a more gradual revenue growth curve than the median SaaS company.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

User Pilot

MARCH 23, 2022

Net Promoter Score (NPS) is a customer satisfaction metric measured on a 10-point scale. NPS is a type of user survey developed in 2003 by Bain & Company. It typically involves two questions: the first is using a scale to ask users how likely they are to recommend a product. Take note of these and see what you can do.

Scale 92

Scale SaaS Software Review Benchmarks 92

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SmartKarrot

JUNE 22, 2023

Microsoft launched OneNote in 2003, and it became a part of its Microsoft Office suite in 2007. This makes it an ideal choice for businesses that use Microsoft Suite regularly (or have a subscription to it). To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

Artificial Intelligence 10

Artificial Intelligence AI Search Underperforming Technical Team Machine Learning 10

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. John Mellor is the Chief Strategy Officer at Domo, the company that allows you to leverage business intelligence at scale to empower your team with data. And that was kind of my entree into SaaS.

Scale 219

Scale Leadership Strategy Technology 219

CustomerSuccessBox

JUNE 28, 2021

Net Promoter Score (NPS) was first developed in 2003 by Bain and Company and it measures the loyalty of customers to a company. If back in 2003 you’d ask me what are the chances that you’re going to recommend me, my friends, or my family on a scale of 1 to 10? Net Promoter Score scores can range from -100 to 100.

Customer Success 52

Customer Success Scale Churn Trends 52

SaaStr

JANUARY 27, 2024

SaaStr was created in 2012 to democratize learning and how to build B2B companies, and WordPress was started in 2003 to democratize publishing. Speaking of the long game, Matt talks about the launch of the 100-year subscription plan last year. He loves subscription models where people pay for something that gives them value.

Underperforming Technical Team 291

Underperforming Technical Team Social Media Government Subscription 291