Tom Tunguz

DECEMBER 11, 2012

In AdSense operations, the average account manager supported more than 10,000 customers (!) We built these tools following Larry’s advice to his teams which was to find a problem or inefficiency, generalize it as much as possible, then build a tool to automate it and then tune it over time. It was the only way we could scale.

Sales Recruiting 100

Sales Recruiting Scale Software Travel 100

ChurnZero

NOVEMBER 26, 2024

This is a guest article by Swati Garg , founder and CEO, Melo Associates , and Lindsay Lynch , senior recruitment consultant, Melo Associates , a recruitment firm focused on customer success hiring for SaaS and tech companies nationwide. For example, “Enterprise Customer Success Manager”.

Technical Review 52

Technical Review Sales Recruiting Customer Success Sales Hiring 52

FastSpring

AUGUST 2, 2019

For software and SaaS companies, in particular, having the right affiliate partners can help them scale their business to the next level by driving more online sales. Join FastSpring’s Affiliate Marketing Manager, Mark Jacobs on August 22nd, 2019 at 10 AM PT to learn how you can grow software sales with affiliate marketing.

Sales Recruiting 60

Sales Recruiting Scale Software Sales 60

Neil Patel

SEPTEMBER 3, 2021

Experts believe as much as 80 percent of recruiting will remain virtual for the foreseeable future , and the early stages of the recruitment process are ideal for the online medium. By eliminating this cost from your budget, you can focus on finding the right software and maximizing value. Outline Resources Needed.

Sales Recruiting 143

Sales Recruiting Social Media Sales Hiring Marketing 143

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. Then, the sales team went to work. When making a sales hire, Max pays attention to the way candidates approach getting the job.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Incredo

NOVEMBER 21, 2019

Precisely – about SaaS affiliate programs… SaaS partner programs entice both software providers and affiliate partners for various reasons: 1) SaaS products are usually low-cost. 2) Software companies can pay high commissions because they don’t sell physical products. 5) Everyone minds his own business.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 108

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 108

Intercom, Inc.

MAY 16, 2018

First, most founders don’t have a background in either sales or marketing, and even though they’re told to “ start marketing the day you start coding ”, they just don’t know where to begin, or they’re incredibly overconfident. At that point, they hire someone to run marketing, but leave that person to their own devices.

Product Marketing 223

Product Marketing Strategy Marketing Sales Recruiting 223

SaaStr

JULY 15, 2022

That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them. And each of those webinars will probably produce at least one customer if you do it every single week in scale. Ash Bhoopathy (@ashbhoopathy): Probably more around go-to-market and sales.

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Scale Outsourcing Services Sales Hiring VP of Engineering 293

Neil Patel

AUGUST 31, 2021

For instance, Toggl, a time tracking software company frequently uploads informative blog posts and research data about productivity, work-life, and career. This attracts users interested in time management, productivity, and wellbeing in the workplace. Would you immediately talk sales in their face?

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Sales Recruiting Social Media Advertising Underperforming Technical Team 145

SaaStr

SEPTEMBER 13, 2020

If you think of this in the context of software, it’s particularly powerful because for years, we’ve been seeing the visionaries out there promoting this transition. The dark blue bar here is cloud as a percentage of worldwide software spend. What happens when cloud has consumed software? What happens to growth?

Sales Hiring 232

Sales Hiring Scale Payments Cloud 232

User Pilot

AUGUST 19, 2022

For any SaaS owner or product manager , organizing a successful software rollout can be a stressful, exhilarating experience. In this article, we’re going to unpack the mysteries of what it takes to put together a truly successful software rollout plan. What is rollout in software development? Ready to get started?

Software 98

Software SaaS Sales Recruiting Communication 98

Buffer Resources

MARCH 7, 2024

For instance, Clearance Jobs, a recruitment platform used LinkedIn Live to discuss the findings from their State of the Security Clearance Process 1H 2024 report. A short 22-minute webinar lets them highlight the most exciting findings and explain what each data point means for their audience—job seekers and recruiters.

Social Media 132

Social Media Sales Recruiting Merchant Services AI Search 132

Practical Advice on SaaS marketing

SEPTEMBER 10, 2016

In most cases, the person looking at your software-as-a-service (SaaS) solution isn’t assigned full time to evaluate and buy new software for the business. Instead, they're accountants working in Finance, recruiters working in HR, or sales managers trying to hit their quota.

Sales Recruiting 100

Sales Recruiting Finance Consulting Education 100

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Often abbreviated to CLV or LTV, this is the amount of revenue generated by a customer as long as they have an account with your SaaS company. Customer acquisition cost. Monthly/annual recurring revenue. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Unbounce

OCTOBER 18, 2021

Sounds like a big opportunity for talent-starved companies to recruit, right? For example, female software engineers have increased by only 2% in the last * 21 years *. That’s in roles across data science, product management, web development, UX/UI design, and UX writing. And it’s not for lack of trying. Powering Up with Design.

Artificial Intelligence 136

Artificial Intelligence Marketing Scale Sales Recruiting 136

Buffer Resources

OCTOBER 28, 2024

A lot of these marketing software offer free or low-cost versions. You can set up affiliate signup pages to recruit partners quickly. Robust reporting features tie marketing efforts to sales outcomes. Their webinars and SEO guides are excellent resources if you're looking to expand your SEO knowledge.

Social Media 105

Social Media AI Search Marketing Business 105

SaaStr

NOVEMBER 19, 2019

It had all been enterprise software, no SaaS. Then I went over to the sales department. The demo is the sale and we close everybody in month. In enterprise software, it’s all about contracts, long term contracts. Even another company similar health care IT company that made software for clinical blood laboratories.

Scale 186

Scale SMB VP of Engineering Leadership 186

Intercom, Inc.

MARCH 28, 2019

The most sophisticated marketing plans today deploy at least nine disciplines which range from content marketing, to evangelist recruitment, to customer lifecycle marketing and beyond. Nowadays, marketing teams are taking on more and more stages in the purchase funnel, stages that were previously owned by sales.

Scale 118

Scale Sales Recruiting Revenue Scaling 118

Intercom, Inc.

APRIL 18, 2019

Once you’ve figured that out, the software will naturally follow. “In that same spirit, I think that that we wanted to do the same for the customer success industry, webinars, all that sort of stuff, building kind of a partner ecosystem around us. They loved that one webinar. Who else is thinking about this stuff?”

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Sales Hacker

JANUARY 24, 2018

In this mega guide, I’ll breakdown 31 different lead generation techniques you can use to supercharge your sales pipeline almost immediately. Two of which are currently sales and marketing. I’m in control of every step of the sales process – from awareness to decision making. Why am I sharing this?

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Sales Recruiting Sales Underperforming Technical Team Social Media 99

Chart Mogul

FEBRUARY 25, 2021

This was a fairly easy case to make — when we analyzed won deals, there was a strong correlation between sales prospects that had met our team in person, and the deal closing. We also made a firm decision to ban our sales team from the community. Recruitment. 10 more are currently in active sales conversations.

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Sales Recruiting Scale SaaS Branding 80

ChurnZero

DECEMBER 18, 2020

To help make sense of the survey data, give their expert take on what it means for Customer Success teams, and offer up maturity recommendations based on the findings, we invited Megan Macaluso, VP Customer Success & Operations at ESG, and Jay Nathan, Chief Customer Officer at Higher Logic, to join us for a webinar.

Customer Success 87

Customer Success Sales Recruiting Sales Hiring Finance 87

Sales Hacker

MARCH 11, 2019

This week on the Sales Hacker podcast, we talk to Sales Hacker founder and VP of Marketing at Outreach , Max Altschuler. If you missed episode 47, check it out here: PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere. Why Sales Engagement as a category is here to stay. Sales Engagement, the Book [29:59].

Scale 67

Scale Sales Recruiting Engagement Technical Advisors 67

User Pilot

JULY 17, 2024

A CX manager’s career usually starts with an entry-level role like a customer service representative or sales associate. You can also transition into a CX manager’s role from other positions, such as marketing manager and customer insights analyst. These include marketing, product, sales, and customer service.

Management 52

Management Sales Recruiting Sales Hiring Scale 52

User Pilot

JANUARY 26, 2023

How to recruit beta testers in-app. Main UI, modals , and account management. Webinars , tutorials, demos , walkthroughs. Asana Asana is a well-known project management software that takes inclusivity and accessibility very seriously. The key to successful beta testing is finding the right testers.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

NOVEMBER 30, 2023

How do you recruit your interviewees? For example, the customer support and success teams deal with customer problems on a daily basis, so they can help you improve user experience, while the sales team can give you ideas for new features that customers are looking for. Spotting market gaps: interview invite. Don’t stop there!

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Underperforming Technical Team Marketing Market Research Outsourced Development 105

User Pilot

JUNE 26, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. Best tool for CX: Zendesk – It offers a robust CRM solution to organize and manage customer data.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Education 52

User Pilot

JUNE 28, 2024

Common customer experience roles include: Entry-level positions (0-2 years) – Roles like customer service representative, sales associate, or retail associate act as an entry point to a career in customer experience. When recruiting a CX specialist, most hiring managers look for candidates with at least a high school diploma.

Sales Recruiting 52

Sales Recruiting Sales Hiring Trends Communication 52

User Pilot

JULY 20, 2024

Additionally, consider gaining professional experience in entry-level customer-facing roles like a sales associate or customer support executive. Recruitment and training – They are often tasked with hiring professionals for customer-facing teams. These include marketing, product, sales, and customer service.

Sales Recruiting 52

Sales Recruiting Management Sales Hiring Scale 52

ProfitWell

APRIL 10, 2020

Here’s just a portion of what they’re doing right now : Launching hyper-focused webinars on topics that need to be discussed today—like thinking sustainably (i.e., Today’s featured user is: Mixmax , email software for closers. It’s about operational excellence and reducing close time in a seamless software.

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Subscription Payment Features Sales Recruiting Finance 59

User Pilot

JUNE 30, 2024

The product analyst is a crucial role in a company because it helps you gain an understanding of your product about the user which is important to drive enough sales and grow as a company. Collaborate with cross-functional teams, including engineering, marketing, sales, and customer support, to ensure successful product delivery and adoption.

VP of Engineering 52

VP of Engineering Sales Recruiting Data Analysis Underperforming Technical Team 52

User Pilot

JULY 21, 2024

TL;DR This is a specialist who educates people about a company’s products or services, including new employees, sales teams, and customers. Sales teams : Helping them understand the product’s features and benefits to better sell it to customers. onboarding new employees and customers on product usage). .

Sales Recruiting 52

Sales Recruiting Scale Onboarding Interviewing 52

User Pilot

AUGUST 30, 2024

For instance, a customer support specialist at a health tech company might focus on software integration and data management, while one at an analytics platform company might concentrate on data visualization and report generation support. Gather customer feedback and share it with our Product, Sales, and Marketing Teams.

Customer Support 52

Customer Support Sales Recruiting Social Media Sales Hiring 52

User Pilot

JULY 24, 2024

A customer experience (CX) manager’s responsibilities include understanding customer needs and pain points, optimizing user journeys, collecting user feedback, and implementing strategies to improve the overall CX. They often collaborate with other teams, including customer service, marketing, product, and sales.

Management 52

Management Scale Sales Recruiting Sales Hiring 52

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. Upcoming Webinar: Unpacking the Power of the Executive Business Review. Join this webinar to learn: The different types of customer reviews and when to use them.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

User Pilot

JULY 28, 2024

For instance, a product trainer at a healthcare software company might require a deep understanding of medical terminology and clinical workflows, while one at a financial technology company might prioritize experience with financial regulations and compliance training. onboarding new employees and customers on product usage).

Sales Recruiting 52

Sales Recruiting Sales Hiring Education Sales Enablement 52