USIO

MAY 16, 2024

This means users can make and receive payments without leaving the platform, providing a smoother and more efficient user experience. Integrating payments offers numerous benefits, including: Enhanced User Experience: Users can complete transactions without leaving your application.

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

Payrix

FEBRUARY 4, 2025

Without integrated payments, software users typically rely on a third-party provider outside of their business management platform to process payments. The biggest downside to this approach is a poor user experience. Discover the impact integrated payments can have on the user experience.

Payments 130

Payments Payment Services Payment Methods Merchant Services 130

Payrix

JUNE 10, 2025

For a software company, integrating white label merchant processing can be a growth strategy that adds value to their platform and provides their subscribers with a more complete user experience that’s consistent with their brand. They’ll also provide customized support and ensure the user experience aligns with brand standards.

Merchant Services 100

Merchant Services Payment Services Payments Payment Solutions 100

Tom Tunguz

JUNE 22, 2022

Ad Networks educate users about new projects while providing revenue to Publishers, application developers and content publishers. These ad networks’ will use public wallet information to target users. NFTs, governed by smart contracts, reward users for engaging with ads with token drops or other on-chain benefits.

Blockchain 355

Blockchain Marketing Advertising Government 355

Clouded Judgement

JULY 12, 2024

I believe this sums up a lot of the debates around “too much capex too little revenue.” I also think looking at AI “ software” revenue over the course of time will drastically understate its impact. Obviously it’s both, but framing it as one other the other looks at revenue generated vs costs saved.

Cloud 288

Cloud AI Investment User Experience 288

TechEmpower SaaS

JULY 31, 2023

A : Activation - What % have a "happy" initial experience? R : Revenue - Can you monetize any of this behavior? R : Retention - Do they come back & re-visit over time? R : Referral - Do they like it enough to tell their friends?

Metrics 390

Metrics Startup Scale New CTO 390

Stax

MARCH 16, 2025

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Payrix

FEBRUARY 4, 2025

Capturing revenue through software-led payments A master merchant can earn revenue by facilitating payments, usually through transaction fees or revenue sharing with sub-merchants. This level of oversight from the master merchant reduces burden on sub-merchants while centralizing risk management with the master merchant.

Merchant Services 130

Merchant Services Payment Services Payments SaaS Payments 130

USIO

AUGUST 19, 2024

Comprehensive SaaS payment integration for software companies prioritizes seamless payment solutions, helping businesses streamline their financial operations and enhance their revenue streams. Additionally, revenue-sharing opportunities provide a unique advantage for software companies looking to maximize their financial potential.

Payment Solutions 211

Payment Solutions Payments SaaS Payments Payment Services 211

Stax

JUNE 3, 2025

Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics. Build a robust customer success function that goes beyond troubleshootingyour team should help users extract value from your SaaS product and grow with it.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

NOVEMBER 26, 2024

This dedication to user experience helped shape Zoom into a more user-friendly platform than its competitors. He often credits his success to his immigrant experience and the values of hard work and persistence that it taught him. Billion in revenue here: 5 Interesting Learnings from Zoom at $4.7

VP of Engineering 258

VP of Engineering Software Engineering Company Culture Engineering 258

SaaStr

SEPTEMBER 17, 2021

50% of Vimeo’s revenue is international. Even if The Short-Term Revenue is Zero. Vimeo’s recent partnership with Asana creates zero direct revenue for Vimeo. Asana users can record, share, and manage high-quality video inside of Asana using Vimeo 100% for free, without upgrade gates. My Top 10 Learnings: #1.

Enterprise 292

Enterprise Scale Sales Hiring Headcount 292

SaaStr

SEPTEMBER 5, 2022

Additionally, product teams in a sales-led organization may not be trained to take ownership of revenue goals. When starting with a product-led focus, this mentality of revenue ownership is ingrained from day one. Companies may try a freemium option or a user-based model to start. Secret #2: Pricing. Secret #3: Growth & NRR.

Sales Recruiting 278

Sales Recruiting Business Pricing Churn 278

SaaStr

JANUARY 10, 2022

So if you look at these companies that are all public and you look at their next 12-month revenue growth, super-strong revenue growth, and super strong enterprise value or market cap in trading. The other thing is what is that lead doing inside the product? So we use that as well. Anne Raimondi: Yeah. That’s great.

Sales Hiring 246

Sales Hiring Scale Revenue Pricing 246

SaaStr

JULY 19, 2022

Calendly works with Google, Office 365 and Outlook calendars and apps like Salesforce, Stripe, PayPal, Google Analytics, GoToMeeting and Zapier for a seamless user experience. Using the Drift Conversation Cloud, businesses can personalize experiences that lead to more quality pipeline, revenue and lifelong customers.

GCP(Google Cloud Platform) 258

GCP(Google Cloud Platform) Artificial Intelligence Enterprise readiness Azure 258

SaaStr

JANUARY 12, 2023

Join these incredible companies to experience all the value of SaaStr! Chargebee is a recurring billing and subscription management tool that helps SaaS and SaaS-like businesses streamline Revenue Operations. Chargebee integrates with the leading payment gateways like Stripe, Braintree, PayPal etc.

Payment Features 53

Payment Features Payment Services SaaS Payments Payments 53

User Pilot

OCTOBER 31, 2024

A product analytics strategy is essential for any business looking to make informed decisions about product development and user experience. Plus, there are many reasons why you need a product analytics strategy: Aligns product development with user needs and business goals. Why should you have a product analytics strategy?

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

Tom Tunguz

APRIL 8, 2023

Blockchains are databases application developers use to build novel user experiences. Just as hundreds of different databases exist in web2, different blockchains have evolved in web3. In September, I published the State of Web3 in Data. I’ve been watching one of those charts very closely : slide 25 which tracked L2s & L1s.

Blockchain 243

Blockchain Application Development User Experience Startup 243

Totango

SEPTEMBER 22, 2023

We believe these collaborations are cornerstones for enterprises to deliver seamless experiences for their customers and to create the interconnectedness with cross-functional partners and systems needed to drive long-term revenue growth.

Enterprise 120

Enterprise Revenue Scale Innovation 120

Tom Tunguz

MARCH 6, 2023

ChatGPT has catalyzed an expectation in users’ minds that all products should converse with users & should be rather intelligent. LLM-features should contribute directly to revenue via upsell & market share, quieting questions. They will need to be part of core engineering to achieve those goals.

Artificial Intelligence 250

Artificial Intelligence ChatGPT Engineering Machine Learning 250

SaaStr

JUNE 1, 2021

The revenue was immaterial. Because we know trying before you buy is the user experience we prefer. And really, their focus is larger customers. Most of us founders want as much of the product to be free as possible, or at least, we want folks to be able to “play with it” first.

Scale 332

Scale Engineering Enterprise Business Model 332

Payrix

APRIL 17, 2025

It also simplifies the merchant onboarding experience for small and medium-sized businesses, allowing them to start accepting payments quickly. You may see enhanced revenue and scalability for your platform. Today, many software companies are opting to include PayFac capabilities directly into their platforms.

Payment Services 100

Payment Services SaaS Payments Merchant Services Payment Facilitation 100

SaaStr

NOVEMBER 3, 2022

They deliver fantastic design flexibility and a great user experience, combining granular control on design elements with handy features like editing content directly in mobile view. Which means better customer relationships, more data, and new sources of revenue.

Payments 258

Payments Payment Services GCP(Google Cloud Platform) Payment Solutions 258

SaaStr

JUNE 7, 2024

This is why many companies struggle to innovate, because the incentive structures that exist are driven by revenue. Their PMs and designers had their own roadmaps and incentive structures, and when asked to trade off for a non-revenue driving area, they didn’t because it wouldn’t help them reach their specific metric or growth goal.

Scale 284

Scale Innovation Revenue Leadership 284

SaaStr

DECEMBER 1, 2024

He created a new category in work management by focusing on user experience, platform extensibility, and sustainable growth. For SaaS founders, monday.com’s playbook is required reading – especially if you’re going after established markets.

Scale 247

Scale SaaS Company Culture Leadership 247

SaaStr

JANUARY 11, 2024

500k in revenue per employee at $2 Billion in ARR, and profitable. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. A magic cure for sales costs that are just too high. What if we just add a Free edition? Sometimes it does work.

Retention 311

Retention B2C B2B Churn 311

User Pilot

JANUARY 7, 2024

Looking for the right revenue growth formula to keep track of your numbers and know how well you’re performing? This article shows you how to calculate revenue growth in the short and long term. TL;DR Revenue growth refers to the increase in a company’s revenue between a specific period and the same period in the past.

Revenue 105

Revenue SaaS Churn Onboarding 105

Stax

MAY 23, 2025

If youre a software provider looking to boost revenue, streamline operations, and deliver more value to your users, ISV integrated payments can be a game-changer. Embedding payments directly into your platform can unlock tremendous benefits both for you and your users. Its seamless, secure, and built for better user experiences.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

SaaStr

AUGUST 21, 2024

May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai

CTO 277

CTO Scale Travel AI 277

SaaStr

JUNE 19, 2024

Beyond the Chatbot: How to Uplevel the CX with Practical AI with Calendly’s CPO and Head of User Experience A deep dive with Calendly’s CPO and Head of CX and what can really be doing with AI beyond bots. Learn how the emerging leaders in AI are approaching pricing and packaging their products for hypergrowth.”

AI Search 293

AI Search Scale AI Generative AI 293

SaaStr

MARCH 9, 2021

So the events platforms that are good at experience refuse to integrate with those that are better at making connections. We end up having to cobble together 3 vendors ourselves, without single-sign on or a single user experience. Sales especially can want to force a customer to pick one vendor, to get all the revenue.

User Experience 253

User Experience Software Revenue Sales 253

User Pilot

DECEMBER 31, 2024

You get something that truly works for you, and we get to connect with people who value what we offer and have the potential to become power users (and sources of sustainable revenue!). Trying to bring in as many users as possible, only to see most of them lose interest before their free trial is even over. The alternative?

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

Intercom, Inc.

OCTOBER 18, 2021

In the early days of the analytics team at Intercom, our tracking mostly consisted of typical SaaS company finance metrics , such as the conversion rate of our customers from trial to paid, and monthly recurring revenue. or “How simple is our product to use?” We started by reading about what other companies had done.

Metrics 269

Metrics Customer Lifetime Value User Experience Engagement 269

Tom Tunguz

MAY 29, 2023

There’s a user-experience - even a new product opportunity - in solving that problem. The challenge is that these “search results pages” don’t reveal how extensive the search was : how many of the TripAdvisor top 20 recommendations were consulted? Might a rarer indoor activity like rock climbing be of interest?

ChatGPT 200

ChatGPT AI Search Artificial Intelligence Data Analysis 200

SaaStr

DECEMBER 7, 2021

After looking at various options and reviewing the integrations driving revenue, they realized Salesforce was their solution. So the Dropbox team decided to go back to the basics and focus on improving funnel health, pulling out some of the growth hacks, and focusing on the essential first user experience.

Scale 278

Scale Scaling Growth Hacking Systems Review 278

SaaStr

SEPTEMBER 11, 2024

They had to invest a lot upfront to make sure they were ready to meet the needs of a global user. All PLG principles still apply to global users, so they needed to expand their language offerings and improve the user experience of the product. Now, 33% of Lucid’s revenue is from EMEA.

Scale 300

Scale Scaling Sales Hiring compliance 300

User Pilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. Usability testing: Observe users as they interact with your product to identify usability issues and collect feedback on user experience. Revenue: Conversion rates, average revenue per user.

SaaS 83

SaaS Social Media Interviewing Scale 83