Tom Tunguz

JANUARY 17, 2024

But having worked for about twenty years, there’s a class missing from business school for a skill used as frequently as public speaking & negotiation : Delegation. Perhaps a small team. Or an entire business unit. After starting in the working world, at some point we start managing others. Perhaps just for a project.

Business 185

Business Interviewing Data Strategy 185

SaaStr

DECEMBER 26, 2020

Even once you hit just $2m-$3m ARR — fairly early — the trade-offs start to become clear for startups with customers both Smaller and Larger: Small customers consume just as many sales, success, and marketing resources. Every call takes the same amount of time, but the small ones produce so much less revenue.

SMB 347

SMB Sales Hiring Marketing Enterprise 347

SaaStr

MAY 18, 2021

HubSpot is almost all small businesses, but at a higher price point ($10k) that is sold directly and through channel partners. Zendesk has a mix of customers at 120% at IPO, down a smidge to 116% after IPO and 112% after Covid: Box has small, medium and large customers. Resource it. Whatever it is, measure it. Segment it.

Merchant Services 265

Merchant Services Revenue SMB SaaS 265

SaaStr

FEBRUARY 19, 2022

When you’re starting off in SaaS, it’s very tempting to target small businesses. You won’t have the resources to service the Fortune 500. . — Jason BeKind Lemkin (@jasonlk) January 10, 2021. After all, when you launch, your product will be pretty feature-poor. Perhaps not on Day 1.

SMB 335

SMB SaaS Enterprise Software 335

SaaStr

AUGUST 26, 2023

The first myth is that working with data is hard, but John emphasizes that anyone can start working with data by leveraging their business knowledge. The third myth is the notion of scarcity, and John highlights the resources and solutions available for data analysis. Every Wednesday we bring you the best speakers in SaaS.

Technical Advisors 210

Technical Advisors Data Technical Review Sales Hiring 210

Stax

MARCH 11, 2024

Owning a business can take quite the investment. Depending on the credit card terminal you choose, buying a new machine could cost your business between $200-$1,000 per terminal. Most small businesses cannot handle that cost when starting. Some small business owners choose to join buying groups of experts in their field.

Merchant Services 88

Merchant Services Payment Services Payment Solutions Payment Methods 88

Stax

NOVEMBER 20, 2023

Small Business Saturday, or SBS, is a much-anticipated shopping event that takes place between the Black Friday and Cyber Monday holiday shopping frenzy. This day benefits local businesses since it encourages 72% of shoppers to shop and dine at small, independently-owned retailers and restaurants—not only on SBS—but year-long.

Payment Methods 88

Payment Methods Merchant Services Stax Payment Services 88

Tom Tunguz

APRIL 5, 2020

On the brighter side, it is a resource for startups looking to hire as they grow. Software startups sold to human resources, security, legal, IT, and product teams are at the bottom of the list. Programs like the PPP should help minimize layoffs and keep small to medium businesses running.

Sales Recruiting 327

Sales Recruiting Startup Headcount Sales Hiring 327

Andreessen Horowitz

MARCH 1, 2024

The amount of innovation we’re about to see in tax is unparalleled in recent history,” says Jamil Khan, the Chief Strategy and Small Business Officer for tax giant H&R Block. Like many other companies, our biggest challenge is prioritization and figuring out where to focus our resources.

Generative AI 95

Generative AI AI Leadership Innovation 95

Stax

JANUARY 31, 2024

So it’s virtually impossible for a business to not accept Visa cards. While you can’t avoid the rate hikes, there are strategies and resources available to help merchants mitigate the impact. Industry: The type of business also affects interchange rates. Visa business cards will have different rates than prepaid or debit cards).

Payment Services 88

Payment Services Merchant Services Payment Methods Accept Credit Card Payments 88

SaaStr

JUNE 3, 2022

How do you build a flourishing community around your SaaS business? Firestone defines community as a group of individuals connected through a network of platforms, programs, resources, and a shared set of values. However, avoid rushing into community-building as a way to promote your business. The answer is a resounding “NOW.”

Enterprise 217

Enterprise Leadership Customer Success Startup 217

SaaStr

FEBRUARY 21, 2023

Linfjard’s role is to look at the big picture for how to scale and grow businesses based on opportunities and goals that lie ahead. Lesson One: You Still Have To Pay The Bills Implementing PLG tactics is healthy in any type of business, even enterprise. Can ideate, experiment, and bring in new resources as needed.

Scale 184

Scale Strategy Marketing Sales 184

SaaStr

NOVEMBER 17, 2022

We take on the heavy lifting without requiring you to invest in additional resources. The Bank provides community banking products including lending and comprehensive deposit and treasury management services to small and medium-sized businesses through our California-based branch offices and Denver, Colorado branch office.

Banking 229

Banking Payment Features Venture Capital Subscription 229

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 102

Payment Solutions Payment Features Payment Services SaaS Payments 102

Buffer Resources

APRIL 11, 2024

From my experience, nonprofits and startups have startling similarities: Both have small teams of employees who wear multiple hats, and both depend on outside funding for operations, whether it's from investors or donors.  But they are an increasingly precious resource.   Limited staff resources. Crankiness.

Technical Review 108

Technical Review Startup Social Media Marketing 108

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Create different formats of resources. A knowledge base with helpful resources automates repetitive customer queries and frees up time for your support reps to focus on more important issues.

Software Review 84

Software Review AI Search SaaS Technical Review 84

SaaStr

MARCH 8, 2023

There’s no wrong answer here, but it will inform the path you take for your business. But in general, urgency is always helpful, balanced with thoughtfulness for what you want your business to look like over the next 30 years. Treat your new product almost like a separate business. Land — For land, go the other way.

Sales Hiring 220

Sales Hiring Enterprise Headcount Scale 220

CloudGeometry

JANUARY 15, 2022

First: SaaS is a business strategy, not a technology strategy. That makes for a vast landscape of pitfalls in the search for common ground between business and architecture. Part 1: User Model & Onboarding If you have a business model, you have put together ideas about users. Success in spite of these obstacles?

Well Architected Framework 130

Well Architected Framework DevOps as a Service AWS Traceability 130

Buffer Resources

JUNE 5, 2023

The customers who I most wanted to serve—small business owners and solopreneurs, particularly in historically underserved communities—could rarely afford my services. And, while it didn’t start as a marketing scheme, these free resources have ultimately created a funnel that drives new paying customers our way.

Outsourcing Services 94

Outsourcing Services Sales Hiring Scale Business 94

SaaStr

JANUARY 19, 2023

For startups, a successful business partnership could mean access to new products, the opportunity to reach new markets, or increase customer loyalty. In this session, Kange Kaneene, VP at SAP.iO Market demand exceeds your capacity to fundraise or hire a larger team.

Technical Review 211

Technical Review Startup Scale Software Review 211

User Pilot

FEBRUARY 19, 2024

You may have heard a horror story about a business not using impact analysis. Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Business impact analysis types include: Traceability, understanding how changes in one area affect others.

Traceability 100

Traceability Operational efficiency. User Experience Trends 100

SaaStr

JANUARY 2, 2024

ARR, Zendesk today gets 14% of new business from startups. Establishing Your GTM Strategy Looking back at 2020, most of Zendesk’s customer funnel came in organically through their website, some paid, and a small percentage through partnerships. At 16 years and $1.6B That’s a pretty significant part of the growth of their company.

Startup 183

Startup Scale Underperforming Technical Team AWS 183

SaaStr

OCTOBER 26, 2022

“The market you choose should be big enough so you can capture a small piece of it while using your resources to drive your mission.”. The team at Grammarly quantified this by doing a poll with Harrods learning that US businesses lose over a trillion dollars annually to ineffective communication. Values enable breakthroughs.

Enterprise 177

Enterprise Scale Sales Communication 177

Unbounce

FEBRUARY 9, 2022

As a small business owner, we know you’ve got limited time and expertise to run digital marketing campaigns. Now add technical issues, broken workflows, or a lack of developer resources, and you’re faced with a bunch of barriers that make you wonder how you’ll even keep up with or get a leg up on the competition.

Payment Solutions 132

Payment Solutions Business Payments Payment Services 132

Teamgate

AUGUST 17, 2023

In today’s highly competitive business landscape, generating a consistent stream of leads is crucial for the growth and success of small businesses. However, many small businesses often struggle with lead generation due to limited resources and expertise.

Strategy 73

Strategy Business 73

Buffer Resources

NOVEMBER 14, 2023

  That’s just one of the reasons I fell into the world of paid membership communities as a way to build a sustainable business around a social media audience. Over the past five years as a community business strategist, I’ve worked with creators of all sizes to build communities that are profitable and fulfilling.

Social Media 113

Social Media Education Advertising Revenue 113

Buffer Resources

APRIL 22, 2024

A solopreneur is any business driven exclusively by one person. Modern solopreneurs commonly run their businesses, at least in some part, through the Internet. For these folks, reaching scale means maximizing their book of business. This guide takes into consideration these common questions faced by one-person businesses.

Social Media 98

Social Media Scale Growth Hacking Headcount 98

Andreessen Horowitz

APRIL 30, 2024

But I was very confident in my knowledge of the people in the business, very confident in the quality of the platform. What were the business lines that you were in? And I thought really it was the right platform on which to build a foundation of growth. And that’s what I was really most focused on doing. Jeff: Yeah.

Payment Solutions 84

Payment Solutions Payments Payment Services SaaS Payments 84

Nimble - Sales

OCTOBER 3, 2023

Small businesses often struggle with limited resources and tight budgets. In this blog, we’ll explore 10 ways small businesses can leverage CRM […] The post 10 Ways Small Businesses Use CRM to Exceed Their 2023 Sales Goals appeared first on Nimble Blog.

Business 61

Business Sales Management 61

Buffer Resources

APRIL 18, 2022

Earth Day is one of the (many) days when businesses can create or reaffirm a commitment to practicing sustainability. Business owners must take time out to create awareness, especially when climate action is more important than ever. Here are some ideas for small businesses looking to highlight Earth Day on Instagram.

Business 118

Business Social Media Branding Consulting 118

How To Buy Saas

APRIL 29, 2024

Whether your company handles billions of papers or even a small number, content management can take a lot of work. Content can be assigned to various related applications, including customer resource management (CRM), enterprise resource management (ERP), and human resource management (HRM), with CSPs being preferred entry points for content.

Artificial Intelligence 52

Artificial Intelligence Blockchain Management compliance 52

Intercom, Inc.

APRIL 1, 2020

“We have responded by finding new ways to connect, to interact, to maintain community” Needless to say, we’re a resourceful species – we have responded by finding new ways to connect, to interact, to maintain community. We hope you find some of these resources useful during this difficult time. Sharing experiences.

Scale 201

Scale Government Content Marketing Data 201

Intercom, Inc.

JULY 25, 2022

Now, during this time of economic uncertainty and against a competitive landscape, effective customer engagement is business critical. The report Future-Proofing Businesses with Modern Customer Engagement reveals the top trends emerging in the customer engagement landscape in 2022 and beyond.

Technical Review 209

Technical Review Engagement Artificial Intelligence Systems Review 209

Subscription Flow

MARCH 25, 2024

An MoR becomes an invaluable ally, especially for businesses considering global expansion, as they can skillfully navigate the complex web of international laws and currency issues that arise in cross-border e-commerce. Also, how it may serve as an excellent Merchant of Record ecommerce solutionfor your small business!

Merchant Services 103

Merchant Services Payment Services Payment Methods Payment Facilitation 103

SaaS Metrics

SEPTEMBER 28, 2023

Managing memberships is a complex endeavor, especially for resource-constrained small businesses. In fact, as of 2020, 68% of businesses reported that managing member and customer relationships was a significant challenge without specialized software. first appeared on SaaS Metrics.

Software 52

Software Management Business Metrics 52

Unbounce

NOVEMBER 18, 2021

“We just don’t have the time or the resources to do X, Y, and Z!”. Yep, this is a line commonly heard in many businesses , especially small businesses where the number of marketing team members can generally be counted on one hand—or even just one finger. Raise Craze: Small but Mighty. Sounds familiar?

Marketing 143

Marketing Social Media AI Search Artificial Intelligence 143

Teamgate

AUGUST 9, 2023

Marketing automation has become an essential tool for businesses looking to streamline their processes and drive growth. In today’s fast-paced and highly competitive market, small businesses cannot afford to ignore the benefits that marketing automation can provide.

Business 75

Business Marketing 75