Payrix

APRIL 17, 2024

If you do an email nurture campaign to existing customers, what’s your open rate? How does that compare to your typical email open rate? With any marketing campaign, you’ll want to track results and key performance metrics (KPIs).

Payments 130

Payments Embedded Payments Merchant Services SaaS Payments 130

Andreessen Horowitz

AUGUST 30, 2023

We believe artificial intelligence has the power to save the world —and that a thriving open source ecosystem is essential to building this future. Thankfully, the open source ecosystem is starting to develop, and we are now seeing open source models that rival closed-source alternatives.

Artificial Intelligence 95

Artificial Intelligence AI Technology Development 95

Scytale

MARCH 5, 2024

Finding the best audit firm for your company’s culture and tech stack, hundreds of back-and-forth requests, and manually collecting and sharing evidence, takes up so much valuable time and resources. You receive special bundle pricing for everything Scytale + your audit, being able to get compliant without draining resources.

compliance 111

compliance SaaS Cloud Communication 111

SaaStr

MARCH 29, 2020

We put out a thread here you can click on for a deep dive on 100s of SaaS openings from SaaStr CEOs: Are you hiring? Murray Resources is looking for a VP of Marketing with e-commerce background. Slack as you might expect has a ton of interesting positions open. Respond with a link to your top hire to make, etc. — Jason ?InItTogether?

Sales Hiring 243

Sales Hiring SaaS SMB Content Marketing 243

SaaStr

OCTOBER 10, 2022

A gap opens up when: – Sales abandons the customer the moment deal is closed – Support too reactive & slow to solve real issues – Deployment harder than should be. And maybe get them the resources to own it. A lot of CS teams are just gap fillers. An important gap to fill, and a full-time job. Most of us do.

Customer Success 273

Customer Success Sales Hiring Scale Interviewing 273

SaaStr

OCTOBER 17, 2022

And other narrow periods where they get the resources to deploy a new app and manage the often significant business process change involved. The prospect may well be ready to buy in a few months when the window opens. It doesn’t create time, or resources, or help. Even at little team SaaSr, we have this issue.

Scale 220

Scale SMB Enterprise Churn 220

SaaStr

APRIL 3, 2024

CIOs now understand that if they don’t figure out how to use automation as a lever to improve margins, customer experiences, and innovation with fewer resources, they’ll be the ones without a job at the end of the year. PagerDuty customers are worried about three things.

Generative AI 226

Generative AI AI Technical Review Software Review 226

SaaStr

DECEMBER 3, 2021

That’s the best part of being an entrepreneur, but also sort of the worst part…we become incredibly resourceful, incredibly resilient because we have no choice.” . Finkelstein has started sharing more openly about mental wellness and creating an open dialogue with others to form a supportive community. “It

Development 226

Development Entrepreneurship Company Culture Leadership 226

SaaStr

JUNE 22, 2023

Mercury also offers vibrant community programs that provide founders with the connections, advice, and resources to help them build the next great companies. Remote opens the vast potential of the world for every person, business, and country, building a world where every person and business truly belongs.

Scale 183

Scale Banking compliance Forecasting 183

User Pilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Software Review 95

Software Review Technical Review Engagement Pricing 95

Buffer Resources

APRIL 11, 2024

  Conserve your people resources Depending on people sure feels nice, but it doesn’t always work well.  But they are an increasingly precious resource. The "who can I ask" mindset further depletes people resources that are already struggling.   Limited staff resources.   Knowledge gaps.

Technical Review 106

Technical Review Startup Social Media Marketing 106

Frontegg

JANUARY 19, 2023

Open Authorization (OAuth) is an open standard for token-based authentication over public networks. JSON Web Tokens (JWT) are an open industry standard for sharing information between two entities, typically a client (the front end of an application) and a server (the back end of an application). What Is OAuth? What Is JWT?

Construction 102

Construction Development Onboarding Engineering 102

Buffer Resources

FEBRUARY 27, 2024

Many have resources you can learn from (think podcasts , events, and workshops with industry veterans and other experts) and even channels that can help you earn from your work and land partnerships with brands (if monetization is your goal.) Networking with your creator peers is far from the only benefit these communities offer.

Branding 91

Branding Social Media Technical Cofounder Technical Review 91

Neil Patel

MARCH 4, 2021

The metrics shocked me: 88% open rate and 56% click-through rate! I believe you can get up 88% open rates on your Facebook Messenger bot campaigns. You can send downloads (like resources and content upgrades) via Messenger. Bots can help us as marketers get higher open rates, clickthrough rates, leads, and sales.

Underperforming Technical Team 143

Underperforming Technical Team AI Search Sales Hiring AI 143

User Pilot

FEBRUARY 14, 2024

The Resource Hero integration optimizes sales rep productivity by enabling detailed time tracking and resource allocation inside Salesforce. This is particularly valuable for teams involved in multiple service projects sharing the same pool of resources. Salesforce integrations: Resource Hero. G2 rating 4.3/5

Payments 101

Payments Payment Services Payment Methods Payment Solutions 101

User Pilot

MAY 31, 2023

Open-ended questions collect qualitative data by allowing respondents to express their thoughts, opinions, and experiences freely. Utilizing in-app resource centers to allow users to submit feedback, such as feature requests or bug reports. Creating open-ended survey questions in Userpilot. Passive feedback widget in Miro.

Data Analysis 90

Data Analysis Scaling Artificial Intelligence Data 90

Kellblog

NOVEMBER 17, 2022

I’ll put the opening quote here that the editors omitted because it’s nearly unparseable: “I have learned everything I need to know about sales. While there are numerous good SaaS benchmarking resources out there, the guide includes some benchmark figures from the Balderton universe (i.e.,

B2B 125

B2B Sales Benchmarks Startup 125

Totango

NOVEMBER 5, 2021

MH : Within my team, we have about three or four resources to work with Teresa on the digital content because we have a lot of digital messaging that goes out throughout the customer journey. Then, we have about four people managing the Totango resource and helping put together all the SuccessPlays. TC : Yes, definitely.

Scale 110

Scale Engagement Scaling Strategy 110

User Pilot

AUGUST 20, 2023

Create an in-app knowledge base that’s easily accessible from your app, resourceful, and curated for specific user segments. Slack’s open-ended survey helps to complement micro surveys and get deeper insights. Resourceful, offering content in multiple formats to cater to different learning preferences.

Software Review 78

Software Review Scale Onboarding User Experience 78

Subscription Flow

NOVEMBER 28, 2023

So, often, there are long debates on open source vs SaaS eCommerce. What is Open Source eCommerce? Online business platforms that allow users to freely view, change, and share software due to their publicly accessible source code are referred to as open-source eCommerce platforms. What Are SaaS eCommerce Solutions?

Payment Methods 59

Payment Methods Merchant Services SaaS Payments Payment Services 59

User Pilot

NOVEMBER 5, 2023

Other ways to scale customer success include providing a resource center , offering regular webinars , and regularly collecting customer feedback. This allows them to advocate for the customer’s needs (proactive) long before they open a support ticket. Finally, you’ll need the right tool to help your customer success team.

Scale 93

Scale Customer Success Scaling SaaS 93

Blulogix

APRIL 11, 2024

Enable Easy Access to Sales and Marketing Resources: Provide your partners with easy access to marketing materials, sales tools, and product information to help them sell more effectively. Foster Open Communication: Maintain regular communication with your partners through newsletters, webinars, and meetings.

B2B 95

B2B Subscription Payment Features Scale 95

User Pilot

MARCH 29, 2024

Lack of help resources. Offer self-service support with a resource center. Wrong acquisition channels : Utilizing acquisition channels your target audience does not actively use or engage with results in wasted efforts and resources. Lack of lead nurturing efforts. Slow response to customer queries. Userpilot can help.

Scale 100

Scale Sales Funnel Onboarding Retention 100

User Pilot

JANUARY 15, 2024

Creating a personalized experience, using in-app guidance /communication, and building an in-app resource center are all effective strategies for improving the fintech customer experience. In addition to using scalar rating systems for measuring customer satisfaction , you can also ask open-ended follow-up questions.

Blockchain 82

Blockchain Artificial Intelligence Onboarding Banking 82

IT World

APRIL 18, 2023

Meanwhile, more than 300,000 tech job postings remain open — a 17-year high — leaving nearly four in five employers struggling to fill job roles. And many new graduates are unaware of free or inexpensive job-hunting resources available to them through staffing firms, online training, and professional networking sites.

Marketing 76

Marketing 76

User Pilot

AUGUST 5, 2023

You can convert NPS passives into promoters with the following strategies: Ask open-ended follow-up questions with NPS surveys to understand the reasons for customer dissatisfaction. Provide customers with self-service resources to assist them in real time. Self-service support within the resource center in Userpilot.

Scale 95

Scale Retention User Experience Strategy 95

Scytale

JANUARY 2, 2024

Get a quick view into your GitHub compliance status with our open source tool! CHECK YOUR STATUS NOW FOR FREE The 5 Key Benefits of Implementing CCM Optimized Resource Allocation When talking about the benefits of CCM, the time-saving benefits often pop up at the top of each list.

compliance 52

compliance Scale Government Cloud 52

Frontegg

JUNE 30, 2022

ASP.NET, also known as Active Server Pages Network Enabled Technologies, is an open-source and server-side web-application framework. ASP.NET is an open source framework by Microsoft for building modern web applications, services, and sites using.NET. Enter your development uniform resource identifier (URI).

Azure 105

Azure Construction Web Development Web Developers 105

User Pilot

APRIL 24, 2024

Natural language processing and machine learning algorithms can easily analyze responses to open-ended survey questions or conversation transcripts to identify patterns. Unfortunately, creating videos is time and resource-intensive. It also provides solution recommendations and relevant resources. Or used to, in the pre-AI era.

AI 65

AI Artificial Intelligence SaaS Generative AI 65

Sales Hacker

OCTOBER 20, 2023

Use Fewer Resources. Initiating the process could be either, as sales enablement is ideally an open and ongoing conversation. Provide the necessary resources, guidance and support to enable the sales team to leverage content, while empowering them to develop their authentic voice. Anyway, let’s get into it. It’s a team effort.

Sales Hiring 105

Sales Hiring Marketing Sales Sales Enablement 105

Stax

APRIL 18, 2024

It reduces the time and resources for setup and maintenance, improving users’ efficiency, productivity, and data management capabilities. Additionally, many SaaS providers and ISVs take advantage of open-source tools (such as Red Hat) frameworks, and libraries. They require manual upgrades to handle increased demand.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Totango

DECEMBER 26, 2021

Build an Open and Supportive Work Environment. It’s important that you establish an open and positive line of communication with your employees that allows them to feel comfortable speaking with you as well as with their peers about difficult topics. Provide Access to Mental Health Tools and Resources. 5 Ways to Fight Burnout.

Customer Success 102

Customer Success Underperforming Technical Team Enterprise Communication 102

Buffer Resources

SEPTEMBER 18, 2023

Among them is Bluesky , which is a decentralized, invite-only social network built on an open-source protocol  (I’ll explain what this means even though I barely understand it myself). It also doesn’t have a large enough user base to justify a focus of resources and energy on it.

Social Media 124

Social Media Underperforming Technical Team Scale User Experience 124

Totango

NOVEMBER 5, 2021

MH : Within my team, we have about three or four resources to work with Teresa on the digital content because we have a lot of digital messaging that goes out throughout the customer journey. Then, we have about four people managing the Totango resource and helping put together all the SuccessPlays. TC : Yes, definitely.

Scale 84

Scale Engagement Scaling Strategy 84

User Pilot

APRIL 22, 2024

Personalize customer onboarding process based on customer data Providing a personalized onboarding experience opens the door to driving more customer success and increasing customer retention. Create help resources in different formats to directly tackle these challenges. Creating a resource center with Userpilot.

Customer Success 79

Customer Success Retention Software Review Customer Lifetime Value 79

Sales Hacker

AUGUST 15, 2022

Knowing that you operate with a similar business model today, are you currently allocating too many engineering resources to upkeep your in-house billing system, fix breakages and re-integrate whenever there are new product and pricing rollouts? Open to seeing if a few customers want to think differently too?

Scale 80

Scale Payment Features Finance Business Model 80

Unbounce

DECEMBER 9, 2021

Another thing to consider is that welcome emails also have high open rates —they’re 86% more effective than a company’s other promotional emails. It even includes screenshots to show how you can find helpful resources within the platform. Introduce or provide extra information about your products.

AI Search 129

AI Search Social Media Branding Trends 129