Intercom, Inc.

MARCH 28, 2022

Subsequently, McKinsey & Company found that the COVID-19 crisis had accelerated the digitization of customer interactions by several years. According to that same report by McKinsey & Company, executive mindsets on technology’s strategic importance have changed radically during the crisis. Ahead of the trend: Vend. The result?

Scale 228

Scale Engagement Technical Review Business 228

Sales Hacker

APRIL 7, 2020

We’re going to guide you through how to approach team management during a crisis so you can keep your company growing and your team positive and productive. It All Starts with a Plan: Strategic Selling in a Crisis. What resources do you need to deliver to your sales teams? What kind of communication strategies you’ll be using.

Sales Hiring 62

Sales Hiring Management Sales Social Media 62

Neil Patel

OCTOBER 1, 2020

Contact Us pages are among the most underutilized and misunderstood resources on the web today. Contact Us pages often get lumped in with other critical website resources, including: About Us pages: Use this resource to explain your company’s history, goals, and direction. What does that person start searching for?

Social Media 145

Social Media Sales Hiring Consulting Mobile 145

Totango

MAY 29, 2020

The scale of the current health crisis may be unparalleled, but we have all dealt with the challenge of how to retain at-risk customers before, even if there may be more of them than usual at the moment. Everyone wants to support their customers during this time of crisis–after all, our own futures depend on their continued growth.

Payment Solutions 62

Payment Solutions Technical Review Payment Services Software Review 62

ChurnZero

MARCH 31, 2020

Adding a call-to-action in their email signatures inviting customers to take a quick, four-question survey about how they’ve been impacted by COVID-19. Takeaway #1: Don’t be afraid to ask customers how they’ve been impacted by this crisis—whether it’s directly via phone or passively via a survey. Email is now the only option.

Payment Methods 72

Payment Methods Payment Solutions Software Review Payment Services 72

Unbounce

MAY 19, 2020

If your message is about additional resources or a pricing change you’ve created to support your target audience, you can create a sticky bar similar to Restaurant365. You’ll also want to create the resource itself, whether that’s a blog post, web page, or landing page. And they even link to a COVID-19 resource center. (In

New CTO 145

New CTO Branding CTO Social Media 145

Sales Hacker

JUNE 26, 2020

After all, broken communication during a crisis will cause havoc among your employees and even customers. Keep reading to learn about the different types of crises, the phases of communication, and how to develop a crisis communication plan for your business. The importance of a crisis communication strategy. Technology.

Communication 71

Communication Strategy Technical Review Systems Review 71

Sales Hacker

APRIL 23, 2020

We’re all talking about it, and we’re all doing our best to adjust to the current crisis. What we’re not talking about as much is the aftereffect of this crisis and prepping for what this will mean for sales. Do not just start an email with “I know times are crazy right now” and call it empathetic messaging.

Compensation 94

Compensation Social Media Strategy Advertising 94

ProfitWell

MAY 28, 2020

Today on Recur Now, a serious turning point for post-crisis culture. Petition for a post-crisis change. Americans are reporting high levels of emotional distress from the COVID-19 pandemic, levels that some experts warn could lead to a national mental health crisis. Listen wherever you get podcasts: ??Petition

B2B 66

B2B Trends Consulting Innovation 66

Sales Hacker

APRIL 13, 2020

The cancellation of industry events from the COVID-19 crisis poses a real problem to salespeople who rely on events-based marketing. Many companies are canceling events or postponing them until after the crisis is over. Many companies are canceling events or postponing them until after the crisis is over. A welcome email.

Social Media 127

Social Media Technical Review B2B Travel 127

FastSpring

MARCH 13, 2020

We will continue to use our existing virtual and collaborative technologies such as video conferencing (Zoom), Google Docs, Slack and email to ensure there are no disruptions to implementation for our new sellers. A: We’re committed to assisting our sellers with resources and award-winning support. More details can be found, here.

Technical Review 95

Technical Review Software Review Travel Systems Review 95

Sales Hacker

AUGUST 19, 2020

We audited expenses and examined which costs would help us through this crisis and which we could forgo. Be cautious when pushing out any messages to your audience , whether they’re email drip campaigns or standard Facebook posts. Find prospects you can genuinely help and who have the resources to invest in your services or products.

Management 129

Management Sales Social Media Sales Funnel 129

OpenView Labs

APRIL 10, 2020

Outlined below is a collection of key financial and capital market resources from the week ending 4/10. . Financial Resources. Written post-Great Financial Crisis, all of the recommendations are just as relevant today. Capital Market Resources. Debt capital markets were all the rage this week. Playbook for Tough Times .

Marketing 52

Marketing Benchmarks Government Trends 52

OpenView Labs

APRIL 21, 2020

Working through a crisis isn’t new territory for Carol Meyers, an inspiring leader and self-proclaimed growth junkie who has helped four companies—Shiva, Unica, LogMeIn and Rapid7—through successful IPOs. They need to have a sense of confidence that their leaders can actually lead them through the crisis.”. We need to lead.”

Leadership 52

Leadership Communication Company Culture Consulting 52

ProfitWell

MARCH 15, 2019

Whichever way you look at it, we’ve made it here, so we’re rolling it on home with the subscription news and recurring revenue resources you can’t do without. of crisis communication. The Rundown In resources. So this take from Sprout Social's Adapt is all about crisis communication, avoiding a misstep turning into a meltdown.

Benchmarks 45

Benchmarks Communication Pricing Subscription 45

SaaStr

SEPTEMBER 4, 2020

And this current environment that we’re in, marked by an ongoing global health crisis, by lockdowns, by remote work, social distancing and civil unrest and market volatility, it’s challenging in new ways that we as leaders have never experienced. Not the least of which, by being exhausting.

Scale 166

Scale Underperforming Technical Team Sales Hiring Branding 166

OpenView Labs

MARCH 27, 2020

Our hospital systems are overwhelmed and at capacity just days into this crisis. We’ve developed a new communication rhythm through Zoom, Slack, email and calls to make sure that everyone is informed and aligned on our go-forward strategy. The Ultimate Remote Work Resources Guide. These are unprecedented times.

Technical Review 52

Technical Review Systems Review Software Review Communication 52

Totango

FEBRUARY 21, 2019

As such, there’s seemingly no greater crisis than a lapsed customer. Kennedy once noted, within each crisis there lies opportunity. Offer additional resources. Whether you reach out by phone, email, or social media, make sure your communications are backed by customer specific information. Offer Additional Resources.

Customer Success 63

Customer Success Social Media Scale Subscription 63

Intercom, Inc.

DECEMBER 19, 2018

We have more passion, energy, and resources than we’ve ever had, and can’t wait to get all these new things into your hands.”-->. Stop having this existential crisis about what we do and who cares, and who values what, and who talks to who, and instead go out and talk to other people. The end of navel gazing. Paul Adams, VP of Product.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

Neil Patel

MAY 7, 2021

You will probably want places on your website dedicated to telling stories about what your nonprofit does, with longer-form narratives and videos, as well as plenty of opportunities to engage, such as donate buttons and email newsletter sign-ups. Give a phone option, or at least email, for anyone having trouble donating online.

Payment Methods 128

Payment Methods Marketing Social Media Sales Recruiting 128

ProfitWell

MAY 8, 2020

Before the global crisis, we’d seen pretty steady growth across the index, at a 2.5% Unsurprisingly, though, that growth flatlines beginning in mid March, as the world deals with a global crisis. Send me their email address to abby@recurnow.com and I’ll get their name on the list. 90 day +3.31%. increase in January and 1.9%

Scale 52

Scale Payment Solutions Payments SaaS Payments 52

SaaStr

JUNE 10, 2020

Join TripActions CMO Meagen Eisenberg at SaaStr Summit as she highlights her approach to ensuring Marketing delivers on its mission-critical role even in times of uncertainty or crisis. Companies have found themselves unprepared in the midst of COVID-19 crisis. Meagan Eisenberg | CMO @ TripActions. For four years at MongoDB.

Travel 185

Travel Marketing Scale Outsourcing Services 185

ProfitWell

MAY 15, 2020

In B2B specifically, we’ve been protected a bit amid the crisis, because we’re notoriously a second order impact vertical with lots of annual contracts. Send me their email address to abby@recurnow.com and I’ll get their name on the list. I will link to more resources, on building brand affinity, at the end of this newsletter.

Branding 52

Branding B2B Growth Hacking Entertainment 52

Sales Hacker

MAY 26, 2020

In your rush to make sales, it’s important to keep in mind that your prospects are more than just a number to meet quota or another email address to reach out to. Now that you’ve built a true connection, how do you maintain it throughout this crisis and beyond? Tips for Gaining Connection. Tips for Maintaining Connection.

Entertainment 71

Entertainment Outsourced Development Technical Review Branding 71

ProfitWell

APRIL 20, 2020

But not all credit can be given to the crisis. You can email me at abby@recurnow.com with any questions. If you're hoping to partner with our crew and offer your own savings, email brian@profitwell.com for more info. Talks of the acquisition began last year, and BlueJeans’ history is nothing to scoff at. It’s a big one.

Wireless 52

Wireless Software Review Venture Capital Technical Review 52

OpenView Labs

APRIL 22, 2020

Even still, I’m energized by the opportunity to turn disruption into opportunity and come out of this crisis even stronger than before. Yes, many businesses are reeling from the current crisis. It’s no surprise that so many companies are using the current crisis as an opportunity to test more generous freemium editions.

Payments 54

Payments Pricing Payment Methods SaaS Payments 54

ProfitWell

MAY 21, 2020

Send me their email address to abby@profitwell.com and I’ll get their name on the list. But how does this change amid a crisis? ManyChat is the chat marketing tool that automates and combines Facebook Messenger, SMS, and email to grow your business. Or they can subscribe directly at index.profitwell.com.

B2B 52

B2B Content Marketing Subscription Payment Features 52

Sales Hacker

JULY 1, 2021

A miss in a sales forecast creates pessimism in your market and might impact how your company allocates resources. As markets change to the impacts of COVID-19, we will witness some of the largest mass migrations of people since the dust bowl crisis of the 1930s. These are essential elements of any business plan to consider.

Forecasting 79

Forecasting Sales Artificial Intelligence Systems Review 79

ProfitWell

MAY 6, 2020

Send me their email address to abby@recurnow.com and I’ll get their name on the list. A crisis offers opportunities to question and reimagine. Amidst all the chaos, after the initial reaction, a crisis offers us opportunities to question and reimagine. ". Or they can subscribe directly at index.profitwell.com.

Innovation 52

Innovation Subscription Payment Features Forecasting 52

SaaSX

JUNE 26, 2020

And I really like this summary too, from an internal email sent by Ben Huh to his internal team. You can’t get out of what I call the “whack-a-mole” mode—moving from one problem or crisis to another, never getting to work on business strategy & planning.

Business 69

Business Communication Startup Strategy 69

ChurnZero

AUGUST 21, 2020

Customer Success must be integrated: Broken actions carried out in silos are resource hogs. Whether it’s email, chat, sales calls, demos, or something else, today’s consumers want personalization. We are growing tired of templates, canned emails, and tactics that treat every customer the same.

Customer Success 84

Customer Success Technical Review AI Trends 84

ProfitWell

DECEMBER 2, 2019

As promised, we have your live training recording, slides, and resources… in case you missed it. For access, email me at abby@recurnow.com and I’ll send them your way. It’s sleeping with your email alerts on, hearing the chime in the middle of the night. Be kind to yourself (it's worth it in the end). Burnout is a fog.

Subscription 40

Subscription Payment Features Benchmarks Cloud 40

ProfitWell

JULY 2, 2020

Send me their email address to grace.g@profitwell.com The recurring revenue model does really well, even in times of crisis, because the customer relationship is at the forefront. If you have news to spread or resources to share with our audience, you can always connect with me at g race.g@profitwell.com The Netflix of PLG.

Payment Methods 52

Payment Methods Merchant Services Payment Services Payments 52

ChurnZero

FEBRUARY 7, 2020

These are the questions that can onset an existential career crisis. Leverage digital email/in-app metrics as a way to track overall engagement 2. New ChurnZero Resource: How to Sell Customer Success Software to the C-Suite. Will this role have high growth potential? Do companies see the value of my department?

Customer Success 64

Customer Success Sales Hiring Artificial Intelligence Transportation 64

ProfitWell

MAY 20, 2020

Send me their email address to abby@profitwell.com and I’ll get their name on the list. And they're full-speed-ahead during the current crisis, with copious offerings to keep you moving. Remember to check your subscriber newsletter regularly for everyday updates. Or they can subscribe directly at index.profitwell.com.

B2B 52

B2B Trends Data Subscription 52

ProfitWell

MAY 12, 2020

Send me their email address to abby@recurnow.com and I’ll get their name on the list. Resources: Interested in more info. In an ongoing crisis, clear communication is more important, yet far more difficult, than ever. You can also share the data with friends, colleagues, and fellow industry players that could use it right now.

Scale 52

Scale B2B Acquisition Communication 52

User Pilot

APRIL 9, 2020

The nature of a microsurvey means that it’s often a much better approach than long drawn-out forms or sending questions via other methods, such as email. Often, this would be done using email. An alternative was to send an email out to a whole group of customers, with a link to a survey. 2: It’s highly targeted.

Underperforming Technical Team 98

Underperforming Technical Team Churn Scale Onboarding 98