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Technical Review: A Trusted Look Under the Hood

TechEmpower SaaS

It’s written for a business leader, not an engineer. Pragmatic Assessment : An in-depth evaluation by working engineers who understand what it takes to deliver in different development situations. Expert Recommendations : Concrete next steps that working engineers believe would be appropriate to consider. And what causes that?

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How to Accelerate Production Deployment and Embed Trustworthy AI into Commercial Solutions with IBM Embeddable AI Leader George Kreitler

SaaStr

Underpinning all of this is a focus on running AI in a hybrid environment. How do I focus on high frequency, low complexity tasks that AI is particularly good at and let our agents focus on higher value activities? AI allows them to focus on higher-value activities. You also need data for success.

AI 261
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Our First Fixathon: How We Squashed 44 Bugs in One Week

Buffer Resources

Buffer, as a company, closes the last week of the year every year, and historically, as an engineering team, we’d do a code freeze for the week before we’re closed so nothing broke heading into the holidays. We used the last week of the year as a “fixathon” for our whole engineering team. 

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The Secrets to Scaling Zapier to 500 Employees from Employees Themselves with Wade Foster, Co-founder & CEO at Zapier (Podcast 510 and Video)

SaaStr

Build them to get the job done and allow for more time to focus on more critical tasks. Zapier focused on people in four areas: Employees through rewards, recognition, and culture. Your code, org chart, systems, processes, or go-to-market motion will likely evolve. Justin #8: Beware of teams sharing code without clear ownership.

Scale 319
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Guide to Knowledge Base Creation For SaaS: Steps, Best Practices, and Tools

User Pilot

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. The five steps to knowledge base creation include: Identify areas where users need help. Don’t custom code – use the right knowledge base software.

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When should engineering managers write code?

Intercom, Inc.

Many engineers who make the transition to a management role face a bit of a conundrum – if I stop doing hands-on work, my team will lose a strong engineer and instead will gain an inexperienced manager. Therefore, coding activities may become a distraction from what is really important in your new position.

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Solutions Engineers are a Salesperson’s Best Friend

Sales Hacker

Each helped, but one “secret” weapon accelerated revenue and customers at an outsized rate: our highly technical Solutions Engineering team. I partnered with Basia Sudol , who joined Stytch as its first Solutions Engineer and now leads the SE team at Stytch. Here are the areas of greatest impact SEs have made at Stytch: 1.