User Pilot

MARCH 19, 2024

As today’s user increasingly desires swift solutions when using digital products, user experience optimization can spell the difference between the success and failure of a product. To retain users, continuous improvement of your UX optimization efforts is critical. Analyze the collected data and prioritize changes.

User Experience 105

User Experience SaaS Customer Lifetime Value AI Search 105

SaaStr

FEBRUARY 2, 2025

Companies need to: Ensure secure data handling Maintain clean data for model training Integrate effectively across multiple systems Enable real-time data access where needed Evolution of Business Models The integration of AI is driving changes in how vertical software companies approach pricing and business models: Pricing Strategies Traditional subscription-based (..)

AI 214

AI Technical Review Artificial Intelligence Systems Review 214

User Pilot

MARCH 30, 2025

Without measuring and aggressively improving the right mobile app metrics, youll struggle to stay afloat. Most apps experience 89.3%-98.7% churn within 30 days, and in-app purchase conversion rates are often below 5% for the small number of users who remain. This article will cover 14 metrics to help you achieve just that.

Benchmarks 96

Benchmarks Mobile Metrics Software Review 96

User Pilot

MAY 22, 2024

Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

User Experience 105

User Experience Interviewing AI Search Software Review 105

User Pilot

JUNE 10, 2024

TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users. User Experience (UX) design has many principles that ensure your products are intuitive, engaging, and effective. They include: User-Centered Design. Consistency.

User Experience 102

User Experience Engagement Interviewing Onboarding 102

SaaStr

APRIL 18, 2021

How do you remove as much friction from your user experience as possible?”. Creating your flywheel will show you where your user experience shines and where you could be causing difficulties that impede business growth. Input and Output Metrics. Early Flywheel Development.

User Experience 321

User Experience Startup Metrics Scaling 321

User Pilot

AUGUST 17, 2024

. – Isa Olsson, UX Researcher and Designer at Zoezi Finally, Zoezi users had no easy way to report issues from within the product. They had to leave the app and use email, which was inconvenient and led to poor user experience. Thanks to the auto-capture feature, Userpilot tracks all user interactions automatically.

User Experience 105

User Experience Underperforming Technical Team Software Review Systems Review 105

User Pilot

JUNE 11, 2025

After generating this analytics report, you can dig further and see if users are sticking to the " happy paths " you designed, or if they're improvising less efficient ways to achieve their goals. In-app survey created with Userpilot. Don’t take our word for it.

User Experience 65

User Experience Healthcare Onboarding Benchmarks 65

User Pilot

OCTOBER 31, 2024

How to apply actionable metrics to different SaaS business stages. Product analytics refers to the process of gathering and analyzing data on how users interact with a product. It tracks key metrics such as feature usage , user flows, and behavior patterns to explore user preferences and pain points.

Strategy 105

Strategy Underperforming Technical Team Government Customer Lifetime Value 105

User Pilot

FEBRUARY 4, 2025

Tracking the right user metrics helps you precisely identify issues in the product experience rather than feeling lost in a sea of data. Choosing the wrong KPIs can be more damaging than you think – it drains your teams resources, shifts focus away from real problems, and ultimately, disrupts the customer experience.

Metrics 59

Metrics Scale Software Review Churn 59

User Pilot

MAY 30, 2025

Tracking mobile app performance metrics can feel daunting. You aim to extract meaningful insights to improve app performance and user engagement. But you find yourself puzzled, overwhelmed, and uncertain about which metrics truly matter. Ive also included the key metrics I track and recommend for every product team.

Mobile 87

Mobile Metrics Customer Lifetime Value Software Review 87

TechEmpower SaaS

OCTOBER 9, 2023

For instance, if a user searches for "low carb options," even though "low carb" might not be a category saved in the database, the LLM can still match and suggest "keto" products, understanding the user's intent. This advanced approach greatly enhances the user experience, making product discovery more intuitive.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

User Pilot

SEPTEMBER 18, 2024

” And that’s also why AARRR metrics are called pirate metrics. Short for acquisition, activation, retention, referral, and revenue, these metrics help you measure and drive product growth. In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage.

Metrics 105

Metrics Customer Lifetime Value Acquisition Software Review 105

Tom Tunguz

JUNE 22, 2022

On the left web3 app marketers (advertisers) gather analytics on their users. Of course, daily active users and cohort metrics will hydrate dashboards. But so will Discord user activity and token trades. Web3 Analytics resemble web2 in theory but differ in practice. Who are the whales (the largest account holders)?

Blockchain 355

Blockchain Marketing Advertising Government 355

Clouded Judgement

JULY 12, 2024

At the end of the day these investments might not immediately result in better business outcomes (ie more revenue), but they certainly lead to better end user experiences. And very well may lead to better “other” metrics like retention or churn. Revenue multiples are a shorthand valuation framework.

Cloud 288

Cloud AI Investment User Experience 288

User Pilot

JULY 4, 2024

But how can you effectively measure product metrics that can help you reach your goals and increase revenue growth? In this article, we’ll explore some key metrics, analysis techniques, as well as actionable strategies to track and enhance your product performance. What metrics you track will heavily depend on your goals.

Metrics 111

Metrics Systems Review Customer Lifetime Value Retention 111

User Pilot

NOVEMBER 22, 2024

This powerful tool allows you to see your website or web app through your users’ eyes. It reveals the “why” behind their actions and unlocks valuable insights to improve the user experience. Conversely, session replays don’t actually record a user’s screen in the traditional sense.

User Experience 105

User Experience Customer Support Pricing Engagement 105

User Pilot

JULY 22, 2024

Wondering which customer engagement metrics to track? In this article, we discuss 12 key metrics you should cover – and why. We also look at the benefits of tracking user engagement for SaaS product teams! Time to Value (TTV) measures the duration it takes for customers to experience the product’s value.

Engagement 103

Engagement Metrics Customer Lifetime Value Benchmarks 103

Stax

MARCH 16, 2025

Key metrics include customer churn rate, revenue churn, and net revenue retention (NRR). Bad software user experience User experience is everything when it comes to SaaS platforms. Improve customer satisfaction by making users feel valued and involved in shaping the product. Looking to measure churn?

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

JULY 18, 2024

MarTech companies had the lowest onboarding c completion rates of all the industries we studied for our SaaS Product Metrics Benchmark Report. Does it have any impact on new user activation, time-to-value, or other metrics? We also show you how you can improve the key success metrics for your MarTech SaaS. How to do it?

Benchmarks 101

Benchmarks Metrics Onboarding Retention 101

SaaStr

JANUARY 12, 2023

around the world to let you automate recurring payment collection along with invoicing, taxes, accounting, email notifications, SaaS Metrics and customer management. Setting out to revolutionize the way team members collaborate for increased efficiency, Lark delivers a seamless user experience for the modern enterprise.

Payment Features 54

Payment Features Payment Services SaaS Payments Payments 54

User Pilot

AUGUST 6, 2024

SaaS sales funnel metrics focus on short-term results, while marketing efforts play a longer-term game. Metrics to track here include engagement, website traffic, and trial sign-ups. Activation : The goal at this stage is to ensure users have a positive first experience with your product and adopt it quickly.

SaaS Payments 103

SaaS Payments Metrics Scale Sales Funnel 103

User Pilot

JULY 31, 2024

14 product management KPIs & metrics for product managers to track In this section, you’ll discover 14 essential KPIs and metrics that all product managers should monitor. User activation rate User activation rate measures the percentage of users who take a key action that signifies gaining value from your product.

Metrics 104

Metrics Customer Lifetime Value Onboarding Acquisition 104

Buffer Resources

OCTOBER 2, 2024

It should ideally contain everything from organic traffic to PPC competitor research to engagement metrics to help you do a wholesome analysis. You can filter for views per hour (VPH), publishing date, views, and performance metrics. Prices start at $129/month for one user. Price : Plans begin at $199/month for one user.

Social Media 116

Social Media AI Search Benchmarks Software Review 116

SaaStr

NOVEMBER 26, 2024

This dedication to user experience helped shape Zoom into a more user-friendly platform than its competitors. He emphasizes happiness – both for employees and customers – as a key metric of success. Yuan’s approach to building Zoom was heavily influenced by his customer-centric philosophy.

VP of Engineering 261

VP of Engineering Company Culture Software Engineering Engineering 261

User Pilot

MAY 13, 2024

Let’s go over 8 examples of SaaS dashboards and see how they can fit your business objectives: TL;DR A SaaS dashboard centralizes KPIs, metrics, and analytics to improve user experience and drive product growth. As a result, you can find ways to improve the user experience , increase MRR, and drive product growth.

Metrics 105

Metrics SaaS Acquisition Retention 105

User Pilot

JUNE 11, 2024

Product marketing metrics are key for understanding and optimizing the performance of your product. That said, let’s explore the most critical product marketing metrics to track, along with the latest benchmarks in 2024: Check out the 2024 Benchmark Report. Time-to-value : Tracks how quickly users realize the value of the product.

Benchmarks 102

Benchmarks Product Marketing Metrics Marketing 102

TechEmpower SaaS

NOVEMBER 13, 2023

This isn’t just our opinion - our startup metrics prove it! Even with the pop-up suggestions, we saw significant drop-off during user onboarding. Instead, you can enhance the user experience and produce a better result by enabling the user with a combination of the right questions and a starting point.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

Buffer Resources

JULY 18, 2024

It tells you exactly how fast it takes to load the site according to different metrics and suggests areas for improvement. If you have access to a paid Ahrefs account, you’ll also be able to see important keyword metrics like search volume, CPC, and keyword difficulty within the SERPs.

Technical Review 121

Technical Review Software Review Mobile Engineering 121

SaaStr

DECEMBER 1, 2024

Today, users can build custom workflows without code. Key Metrics Worth Noting: 85% of enterprise expansion comes from existing customers Users spend average 2.5 He created a new category in work management by focusing on user experience, platform extensibility, and sustainable growth.

Scale 251

Scale SaaS Company Culture Leadership 251

SaaStr

JANUARY 11, 2024

I mean, Canva’s metrics for example are just awesome. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. So somehow, “Product Led Growth” became a seemingly magic savior for many struggling SaaS companies. Or at least, they hoped so.

Retention 317

Retention B2C B2B Churn 317

User Pilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? We also explain what metrics you may want to track and how to use the insights they offer. These dashboards are often customizable so they allow businesses to focus on specific metrics relevant to their goals. SaaS Metrics Dashboard.

Metrics 105

Metrics SaaS Retention Trends 105

User Pilot

DECEMBER 31, 2024

A quick look into Userpilot In a nutshell, Userpilot is an all-in-one product growth platform that enables businesses to increase product metrics at every stage of the user journey. Variety of UI patterns to engage users, including modals , tooltips , and slideouts. A/B and multivariate testing for optimizing user experiences.

Technical Review 105

Technical Review Underperforming Technical Team Software Review Onboarding 105

User Pilot

MARCH 18, 2024

In SaaS, a new user activation dashboard can become a massive product analytics tool to understand and optimize the user journey. But how can a dashboard for user activation can help you engage more users? TL;DR User activation is essential for transitioning sign-ups to active users by achieving their first " Aha!

Metrics 105

Metrics Onboarding Trends Acquisition 105

User Pilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Basically, anything that ruins the user experience. UX analytics involves gathering, analyzing, and interpreting data about how users interact with your product or service.

Data 105

Data Underperforming Technical Team Outsourcing Services Technical Review 105

User Pilot

OCTOBER 10, 2024

Since it prompts users to define key success metrics and track specific events, users can understand the value of the product right from the start. It asks users multiple questions that in the end don’t matter and only serve to fatigue users. Here are three key lessons: Avoid overloading users with lengthy forms.

Onboarding 105

Onboarding SaaS Software Communication 105