SaaStr

MARCH 7, 2023

General Partner of ICONIQ Growth, Doug Pepper, and General Partner and Head of Analytics, Christine Edmonds, joined us for Workshop Wednesday , held live every Wednesday at 10 a.m. PST, to unveil the data behind effective scaling. What are companies doing today to scale efficiently? 80% of companies are slowing hiring.

Outsourcing Services 164

Outsourcing Services Scaling Venture Capital Forecasting 164

SaaStr

MAY 10, 2024

At this week’s Workshop Wednesday, Lucas Price, former SVP of Sales at Zipwhip and founder and CEO at Yardstick, shares his insights on how to hire and build a high-performing sales team. You can’t keep sending people through interviews when building an efficient scaling process. The fifth and sixth rarely change anything.

Sales Hiring 193

Sales Hiring Scale Sales Interviewing 193

SaaStr

OCTOBER 17, 2023

At last week’s Workshop Wednesday — every Weds at 10 a.m. PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. An ability to scale through a couple of stages of growth. Everything!

Scale 164

Scale Sales Hiring Customer Success Scaling 164

SaaStr

APRIL 1, 2023

At this week’s Workshop Wednesday — held every Weds at 10 a.m. The key takeaways for SMBTech companies to scale in today’s economy are: Now is a great time to build for SMBs. Know Your Customer and be choosy as you scale. There are over 400M small businesses worldwide. That’s more than 90% of companies and 40-50% of GDP.

Scale 194

Scale SMB Merchant Services Payment Methods 194

SaaStr

NOVEMBER 15, 2022

In an insightful SaaStr workshop , Battery Ventures Principal Brandon Gleklen shares how the views on SaaS metrics are changing and considerations for measuring success continue to shift in today’s landscape. For example, data-centric and machine-learning businesses have high COGS early on, but they gain operating leverage at scale.

Metrics 211

Metrics Machine Learning Artificial Intelligence Technical Review 211

SaaStr

OCTOBER 3, 2023

In the latest Workshop Wednesday , held every Wednesday at 10 a.m. Achieving Enterprise Repeatability — A revenue enablement team is critical for codifying success and using teaching methods to onboard and scale teams across your revenue functions during stage three. Through customer stories. That’s your proof.

Enterprise 224

Enterprise B2B Scale SMB 224

Stax

FEBRUARY 20, 2024

Early in his career, he worked at Microsoft, advancing in technical and leadership roles over 17 years. Most recently, Sundt worked at IBM helping financial service customers build roadmaps for adopting Large Language Models (LLMs) and generative AI through his Design Thinking workshops. and Canada.

CTO 88

CTO Stax Payments Merchant Services 88

SaaStr

OCTOBER 10, 2022

Perera’s advice on how to begin defining a company’s singular narrative is to host a messaging workshop for the entire company. Highspot’s two-day messaging workshop brought together the CEO, head of sales, head of marketing, key lieutenants, and account executives to reimagine the company narrative. . Scale winning behaviors.

Scale 267

Scale Sales Hiring Marketing Venture Capital 267

SaaStr

MAY 3, 2023

Scaling a company comes with all kinds of hiccups and failures. Sometimes the best way to avoid hard-to-fix mistakes is by hearing how other people flubbed it while they were scaling. In this week’s Workshop Wednesday , held every Weds at 10 a.m. Constantly run small experiments and scale only based on clear leading indicators.

Sales Hiring 172

Sales Hiring Scale Pricing Customer Success 172

SaaStr

DECEMBER 5, 2023

As Managing Director of Salesforce Ventures, Nowi Kallen , shared at last week’s Workshop Wednesday, there are five main challenges of moving upmarket and tips to follow if you want to succeed at Enterprise sales in today’s macro environment. For many, moving upmarket makes sense to scale. We’ve already mentioned the why.

Scale 186

Scale Enterprise readiness compliance Enterprise 186

SaaStr

DECEMBER 23, 2019

From large scale mainstage sessions to intimate workshops and even a dedicated lounge, we are carving out some of SaaStr Annual just for developers and engineers. “What Being a Founder Taught Me About Leadership – Lessons from GitHub’s COO” with Github COO Erica Brescia. Have no fear, we have got you covered.

CTO Coach 142

CTO Coach Engineering CTO Hire Development 142

SaaStr

MAY 27, 2023

In our early days, we were like elves in Santa’s tech workshop. So, whether you’re hiring or you’re selling or you’re running a leadership meeting, a lot of the time you’re banking on your natural skills and experience to get you to a good result so you can move on to the next thing. We did some serious product building. We’d build.

Technical Review 177

Technical Review Leadership Company Culture Startup 177

SaaStr

MARCH 26, 2024

At last week’s Workshop Wednesday, we brought back one of our most highly requested sessions: an AMA (Ask Me Anything) with SaaStr founder and CEO Jason Lemkin. So, some will stop raising a round or two, and others will reach a level of scale where they’ll have to be very disciplined. It doesn’t matter until you’re at scale.

AI 233

AI Pricing Artificial Intelligence Scale 233

ChurnZero

MARCH 14, 2023

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” Come to the ChurnZero RYG Workshop on March 23 to learn more. Ultimately, these things have to be earned. Does that sound exciting or what?

Systems Review 98

Systems Review VP of Engineering Scale ChatGPT 98

ChurnZero

MARCH 14, 2023

Join me on March 23, in Austin, Texas, at ChurnZero ’s RYG Workshop where I’ll be presenting a session titled, “Drive powerful client outcomes through Customer Success systems and controls.” Join us at the ChurnZero RYG Workshop on March 23 to learn more. Ultimately, these things have to be earned. Does that sound exciting or what?

Systems Review 94

Systems Review VP of Engineering Scale ChatGPT 94

SaaStr

DECEMBER 27, 2023

The bigger you scale, the harder this can be. A Misconception: Hiring Someone Big from Microsoft Will Help You Scale If you’re a founder or almost a founder, you want to hire people better than you. Leadership injections as you scale are tricky. As you’re scaling a company, focus on scaling yourself as a person, too.

Sales Hiring 197

Sales Hiring Scale SMB Outsourced Development 197

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Scaling a business will be different for everyone because every business is different. Mistake 10: Not Being Yourself A lot of leadership success is figuring out who you are and leaning into whatever you’re good at.

Scale 213

Scale Leadership Scaling Customer Success 213

SaaStr

DECEMBER 29, 2023

Q: As you scale, how metrics-oriented should the company be? ARR asks Jason how he sees the best companies steering into metrics and KPIs to drive performance at a leadership level. Fire anyone within your company who isn’t metrics-oriented, especially on leadership. The market wants it. The market demands it.

Scale 227

Scale Sales Hiring Customer Success AI 227

Casey Accidental

JANUARY 16, 2024

During the pandemic, Eventbrite felt like our company strategy had changed, we had a lot of new leadership, and our values weren’t helping us deliver against our new strategy. Each leader then picked for each attribute where on a scale of five points where they would ideally like to operate.

Development 66

Development Social Media Leadership Startup 66

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! Register for SaaStr Annual 2021 here. .

Scale 95

Scale Leadership Technology Customer Success 95

ChurnZero

APRIL 8, 2022

It’s the definitive Customer Success leadership summit. Get the leadership tactics to build a high-performing team, as well as the strategic frameworks needed to see the big picture and become a strategic partner to the business. Build and scale a Customer Success function from series A to C+. you’ll find ideas for years.

Customer Success 98

Customer Success Scale Leadership Compensation 98

Buffer Resources

SEPTEMBER 11, 2023

Leadership: The ability to motivate and inspire others to achieve a common goal. These engagements can be a rich source of keywords and demonstrate your thought leadership. This feature enables you to showcase your thought leadership , making the content within your profile section more engaging and dynamic.

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Social Media 135

Intercom, Inc.

JULY 19, 2018

But as Jean and Edmond will now tell you, following years of engineering leadership at Quip, Quora, Medium and more, that simply isn’t the case. They’ve now started a company together, Co Leadership , to help pave the road for engineers to become leaders. Leadership is a mindset, not a title. Louis: How do you define leadership?

Engineering 135

Engineering Leadership Software Review Technical Review 135

ChurnZero

JANUARY 4, 2024

“2024 will continue to see the chief customer officer move into the leadership phase,” predicts ChurnZero CEO and co-founder You Mon Tsang. Hiring fractional experts has been a common practice in other industries for decades; in 2024, CS teams will embrace this workforce model in scale while remaining cost-conscious.”

Customer Success 52

Customer Success Trends Sales Hiring Artificial Intelligence 52

Valerian Tech

JULY 27, 2023

Implementing Agile Methodologies: Tips for Success To successfully implement agile methodologies in software development and project management, consider the following tips: Educate and Train: Provide training and education to team members, stakeholders, and leadership to ensure a shared understanding of agile principles and practices.

Scale 52

Scale Software Development Software Review Technical Review 52

Sales Hacker

SEPTEMBER 29, 2023

Nicole Wojno-Smith (VP of Marketing, Tackle – Series C): “when the account has shown high intent, to get the initial meeting, field events like wine nights and dinners, help accelerate the opportunity, and offering a free executive workshop brings the key stakeholders together to help close the deal.” #2 See more top GTM jobs here.

Scale 103

Scale Marketing AI Search ChatGPT 103

Scytale

FEBRUARY 13, 2024

Networking That’s Actually Fun Imagine finding your next partner or investor over coffee, or a mentor in a workshop. This B2B SaaS conference focuses on growth strategies, funding, and scaling in this competitive domain. Maybe it’s a chance encounter with someone who just gets the challenge you’ve been tackling for months.

compliance 52

compliance SaaS Cybersecurity Automotive 52

ChurnZero

SEPTEMBER 8, 2021

SaaStr Annual is comprised of 100s of workshops, and 1000s of mentoring sessions – all to help you scale faster. Their goal is to help everyone scale faster and with less stress and more success. Join Cloud and SaaS Founders, VC and Execs, in-person, once again in the SF Bay Area! Register for SaaStr Annual 2021 here.

Scale 52

Scale Leadership Technology Customer Success 52

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Inaugural Customer Success Leadership Study. ChurnZero Resource: Secrets to Scaling Your Customer Success Function. TSIA Resource: Using Partners to Scale Your Customer Success Organization.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

Intercom, Inc.

DECEMBER 16, 2019

Rather than casting a wide net for leads with large-scale marketing campaigns, ABM targets a few high-value accounts and then focuses on nurturing, converting, and retaining them over time. A survey from ITSMA and ABM Leadership Alliance found that 45% of marketers report seeing at least double the ROI compared to traditional marketing.

Scale 189

Scale Marketing Business B2B 189

Sales Hacker

MARCH 1, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. When the conference was successful, they expanded the concept across different channels, developing content, launching a podcast, and hosting live workshops and virtual events.

VP of Engineering 72

VP of Engineering Scale SaaS AI Search 72

Totango

DECEMBER 23, 2021

Make sure your leadership team is openly communicating with and supporting employees. Encourage healthy habits by providing nutritious food on-site, gym memberships or access to mental health workshops or counseling. Our all-in-one allows your customer success team to scale and helps relieve the team of manual repetitive tasks.

Underperforming Technical Team 99

Underperforming Technical Team Customer Success Scale Leadership 99

SaaStr

MARCH 31, 2024

We add human touches to as many things as possible, and then we innovate and listen to our employees, at scale, and the results, I think, speak for themselves. Katie Burke: I mean it’s really hard, and the reality is it needs to be someone that your leadership team respects, listens to, and responds to. It’s really tough.

Part-Time CTO 257

Part-Time CTO CTO Hire CTO Coach CTO 257

Valuize Consulting

SEPTEMBER 10, 2021

To champion company-wide adoption of this mindset, all of your customer-facing teams, from Marketing and Sales to CS and Services, must be properly enabled with the right strategy, technology and data that interlocks with a clearly defined vision from Senior Leadership. Clearly Defined Strategy & Value Proposition. Executive Buy-In.

Customer Success 52

Customer Success Scale Government Customer Lifetime Value 52

Valuize Consulting

SEPTEMBER 10, 2021

To champion company-wide adoption of this mindset, all of your customer-facing teams, from Marketing and Sales to CS and Services, must be properly enabled with the right strategy, technology and data that interlocks with a clearly defined vision from Senior Leadership. Clearly Defined Strategy & Value Proposition. Executive Buy-In.

Customer Success 52

Customer Success Scale Government Customer Lifetime Value 52

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Membership combines cohort-based programs, with a year-round experience to help you learn, execute, and scale your career and your company. Attend weekly workshops and deep-dive sessions led by Reforge Partners.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

ChurnZero

MARCH 3, 2020

Conferences, forums, and workshops are a great way to brush up on your skills, learn new ones and hear from thought leaders and experts in your industry. The world’s only free, invitation only CS Leadership opportunity hosted by Aaaron Thompson the Founder and CEO of Portland Customer Success.

Customer Success 72

Customer Success Technical Review Sales Hiring Scale 72