SaaStr

JUNE 10, 2024

So in the earlier days especially, you’ll be tempted to lean on the sales team to do more than just … sell. Especially, more after they get an e-signature. Especially because the first 1-2 successful reps you hire will often be a bit of a product expert, and be great at really understanding customer problems. So you’ll be tempted to have your sales team … do more than just sell: Have them do customer success, and manage the account Have them do some support, since the c

Sales Hiring 262

Sales Hiring Scale Sales Customer Success 262

USIO

JUNE 10, 2024

In today’s fast-paced digital world, providing a seamless payment experience is crucial for businesses of all sizes. As we venture into 2024, the landscape of payment integration continues to evolve, presenting both opportunities and challenges for merchants. Whether you’re a small e-commerce store or a large enterprise, understanding the latest trends and technologies in payment integration can help you stay competitive and meet your customers’ expectations.

Payments 130

Payments Payment Services Merchant Services Payment Methods 130

User Pilot

JUNE 10, 2024

Following UX best practices is essential to make the product experience more intuitive and efficient. But which strategies are worth following to improve product engagement ? For this, we’ll explore the principles of UX design and go through the best practices that align with them. TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.

User Experience 75

User Experience Engagement Interviewing Onboarding 75

Tom Tunguz

JUNE 10, 2024

What stood out to me in yesterday’s Apple announcement wasn’t the headline, but the subtitle. “Setting a new standard in privacy.” For privacy to become one of the leading selling points of software, competitive dynamics & user preferences have evolved. The mantra repeated over the last 20 years on the internet has been privacy is dead.

AI Search 201

AI Search AI VPCs (Virtual Private Cloud) Sales 201

Speaker: Jay Allardyce

As we look ahead to 2025, business intelligence and data analytics are set to play pivotal roles in shaping success. Organizations are already starting to face a host of transformative trends as the year comes to a close, including the integration of AI in data analytics, an increased emphasis on real-time data insights, and the growing importance of user experience in BI solutions.

Trends

Andreessen Horowitz

JUNE 10, 2024

Over the past decade, usage-based pricing has soared in popularity because it better aligns cost with value and allows customers to pay only for what they use. But that flexibility comes with operational pain points, especially when it comes to predicting revenue. With the right processes and infrastructure in place, however, your usage-based revenue can actually become more predictable over time than it might be in traditional seat-based SaaS.

Pricing 105

Pricing Revenue Forecasting Generative AI 105

The Moz Blog

JUNE 11, 2024

When you establish a distinct and powerful brand identity, your business can protect itself from the competition in much the same way a moat protects a castle. Learn how to build a strong brand moat with SEO in this blog post.

Branding 98

Branding Business 98

ChurnZero

JUNE 12, 2024

Will your customer success team see further cuts this year? How can CS leaders prove the viability of CS as a business function? And just how much more efficient are AI-equipped CSMs expected to be? Take a mid-2024 dive into these hot CS topics with ChurnZero CEO You Mon Tsang , who recently joined ESG’s Michael Harnum , and Melissa Langworthy for an in-depth discussion on how to retain and grow customers this year and beyond.

Customer Success 52

Customer Success AI Benchmarks Management 52

Inturact

JUNE 10, 2024

What is an Inbound Marketing Funnel? An inbound marketing funnel is a strategic approach that guides potential customers through their journey from initial awareness of a product or service to becoming loyal, paying customers.

Marketing 59

Marketing SaaS 59

Chargebee

JUNE 11, 2024

Chargebee’s Chief Marketing Officer, Guy Marion, recently hosted an insight-packed webinar with fellow industry leader, Sam Jacobs, Founder and CEO of Pavilion, the world’s largest executive community for go-to-market operating professionals at startups and scale-ups worldwide. The webinar shared data and insights from Chargebee’s 2024 State of Subscriptions and Revenue Growth report.

Subscription 76

Subscription Payment Features Startup Scaling 76

Speaker: Anindo Banerjea, CTO at Civio & Tony Karrer, CTO at Aggregage

When developing a Gen AI application, one of the most significant challenges is improving accuracy. This can be especially difficult when working with a large data corpus, and as the complexity of the task increases. The number of use cases/corner cases that the system is expected to handle essentially explodes. 💥 Anindo Banerjea is here to showcase his significant experience building AI/ML SaaS applications as he walks us through the current problems his company, Civio, is solving.

Generative AI

Clouded Judgement

JUNE 14, 2024

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Is Seat Based Pricing Dead? If AI delivers on its promise, it may spell the end of the SaaS business model as we know it. Historically, cloud software businesses charged a recurring fee based on the number of users of their software - the SaaS model.

Cloud 342

Cloud Pricing AI Software 342

SaaStr

JUNE 11, 2024

So there are few things more frustrating than when hit “Contact Me” — which after all, is a high-intent signal — and no one gets back to you that day. Or the next. Or just as bad, a few days later, a BDR or SDR gets back to you — but not to help, but to qualify you. So frustrating. Later, when you have RevOps and SalesOps and a proven VP of Sales, they’ll own this.

Sales 286

Sales Revenue 286

Tom Tunguz

JUNE 12, 2024

Databricks revealed some sensational growth this week, as they did last year. Exiting this quarter to $2.4 billion annual run rate, the company’s revenue growth is accelerated year-over-year by 10 percentage points. Quarter Q2 2023 Q2 2024 Quarterly Revenue, $m 375 600 Revenue Growth 50% 60% Customers 10,000 Gross Margin 85% 80% Net Dollar Retention 140% Data Warehouse Revenue, $m 200 400 Average Annual Customer Value 37,500 Net dollar retention is a major driver of growth at 140%, which i

AI 218

AI Retention Revenue Data 218

USIO

JUNE 12, 2024

Mark Your Calendar! July 11, 2024 10-11 AM CST Mastering the art of integrating payments can be the key to unlocking exponential growth and profitability. Join us for an exclusive event: Unlock the Secrets: How These Top SaaS Leaders Are Transforming Payments into Profit. This powerhouse session features industry trailblazers Robin Eissler, CEO from BoosterHub and Cory Benn , from PracticeSuite , who will divulge their revolutionary techniques for harnessing the power of payments within their pl

Payment Solutions 130

Payment Solutions Payments Payment Methods Software 130

Speaker: Michael Mansard and Katherine Shealy

Generative AI is no longer just an exciting technological advancement––it’s a seismic shift in the SaaS landscape. Companies today are grappling with how to not only integrate AI into their products but how to do so in a way that makes financial sense. With the cost of developing AI capabilities growing, finding a flexible monetization strategy has become mission critical.

AI

FastSpring

JUNE 13, 2024

We are thrilled to announce the expansion of our Apple Pay capabilities, available now to your buyers using FastSpring for purchases on your website or web shop on Safari, Chrome for iOS, and Mac. Tailor-made for businesses selling in-game currencies or in-app items or subscriptions within the Apple ecosystem, this update from FastSpring allows you to offer a seamless, fast, and secure payment option to your customers, enhancing the overall shopping experience and driving more sales through decr

Payment Methods 151

Payment Methods Payments Payment Services Payment Features 151

SaaStr

JUNE 14, 2024

So I grew up in a sales world where there were basically two ways to distribute leads to the sales team: round-robin, or territories. And even when you went to territories, leads were generally routed round-robin in that territory. Four reps? Each got 1 out of 4 leads. As time went on, I learned to modify this a bit. Some reps could handle more leads than others and maintain efficiency.

SMB 257

SMB Sales 257

Stax

JUNE 13, 2024

Are you looking to offer cash discounts to customers to incentivize them to use cash instead of credit or debit cards? A cash discount program can help your business reduce expenses on processing fees for card transactions, and there are guidelines you must follow to ensure you are implementing the program the right way. One of the most important requirements is cash discount signage, which will be the focus of this article.

Merchant Services 88

Merchant Services Payment Methods Payment Services Payment Solutions 88

Buffer Resources

JUNE 10, 2024

Anyone who has worked in client services knows there’s often an expectation to be available for your clients at any hour of the day, no questions asked. Having spent many years in PR and communications, I once internalized this norm. I thought that serving clients effectively required being hyper-responsive and available at all times, even if I was over capacity and not doing my best work.

Business 105

Business Communication Payment Features Compensation 105

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

How happy are you with customer adoption of your integrated payments solution? If you’re like many ISVs, there’s always room for improvement. If you want to increase integrated payments adoption, check out Wind River Payments’ webinar on demand, " How to Drive Customer Adoption of Your Payment Integration ". In this webinar, integrated payments veteran, Pete Uselman, discusses common challenges software companies face in encouraging customers to utilize their payment features and shares the late

Payments

FastSpring

JUNE 13, 2024

About this series: fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.

Payments 114

Payments Embedded Payments Payment Solutions Payment Methods 114

SaaStr

JUNE 8, 2024

So David Obrand, CEO of Salesloft, had a great post the other day on consistency being one of the biggest challenges with enterprise sales. In SMB sales, you see the variance in performance among reps really fast, and you can take action fast. That’s the nature of a very short sales cycle. But in the enterprise, a “B Player” rep can take over a year to fully and clearly … be a B Player.

Sales Hiring 257

Sales Hiring Scale Sales SMB 257

Stax

JUNE 9, 2024

Running your retail operation is no mean feat. From taking care of your inventory to paying attention to merchandising, marketing your business to delivering exceptional customer service, you have your work cut out for you. This is why, whenever you can get a chance to make your job easier, you are more than likely to take advantage of the opportunity.

Point of Sale 88

Point of Sale Payment Solutions Payment Services Merchant Services 88

The Moz Blog

JUNE 14, 2024

A/B testing can help you get a leg up on the competition and help you in avoiding mistakes. Watch this week’s Whiteboard Friday with Jandira to review four surprising SEO test results.

104

104

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Discover what B2B SaaS needs to know to become a Payment Facilitator. This guide includes: Earning Revenue from Payments Bank Sponsorship, Underwriting Risk Requirements In depth Descriptions of Staff Requirements Detailed Timeline Itemized Cost List Case Study And more!

SaaS Payments

Sales Hacker

JUNE 12, 2024

Elizabeth Pemmerl currently serves as GitHub’s Chief Revenue Officer, where she oversees all facets of the company’s go-to-market strategy and customer engagement, including sales, support, and operations. She joined GitHub in 2015 after a career in the public sector, and has since held leadership roles in nearly all aspects of GitHub’s enterprise business.

Engineering 100

Engineering Sales Hiring Revenue AI 100

SaaStr

JUNE 8, 2024

Dear SaaStr: Has Salesforce Overpaid for its Acquisitions, Including the $27.7 Billion Acquisition of Slack? Possibly, but it probably doesn’t matter all that much. Why? It needed them. It needed its top acquisitions to keep growing. They worked: Mulesoft, Tableau, Slack, ExactTarget, etc have all become core businesses that are necessary for Salesforce to grow.

Acquisition 253

Acquisition Pricing Scaling Revenue 253

Andreessen Horowitz

JUNE 14, 2024

In this episode of the AI + a16z podcast, Inngest cofounder and CEO Tony Holdstock-Brown joins a16z partner Yoko Li to discuss the reality and complexity of running AI agents and other multistep AI workflows in production. Tony also shares why developer tools for generative AI — and their founders — might look very similar to previous generations of these products, and where there are opportunities for optimization.

AI 93

AI Generative AI Engineering Development 93

The Moz Blog

JUNE 10, 2024

Ongoing efforts with elements like updates, photos, and review responses show that your institution is an active, welcoming one that cares to be found and chosen by neighbors. Learn how to optimize your place of worship’s Google Business Profile with Miriam’s eight tips.

Business 94

Business 94

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Explore various models of Embedded Payments, uncovering their benefits, drawbacks, and impacts on customer experience. Gain valuable advice for evaluating and implementing the best payment strategy for your business needs. This concise overview equips software companies with the insights needed to optimize their payment ecosystems effectively. Download today to learn more!

Payments

FastSpring

JUNE 13, 2024

About this series: fs Builds features developer-built projects showing step-by-step examples, code snippets, and advice on how to approach building with FastSpring. The goal of this series is to not only help you build with FastSpring, but also to inspire you with new and unique ways to leverage FastSpring’s systems to best serve your company. As always, our support and sales engineering specialists are available to help if you need assistance along the way.

Payment Methods 78

Payment Methods Payment Solutions Engineering Development 78

SaaStr

JUNE 13, 2024

Dear SaaStr: What should I know about getting acquired? My top 5 tips: #1. Listen more. Talk less (on the target side). It’s very difficult to invent an acquisition. It’s almost impossible to create one, though it happens sometimes. Listen and learn. Understand what everyone’s motivations are. Why your champion is doing the deal.

Acquisition 249

Acquisition Pricing Data Development 249

User Pilot

JUNE 10, 2024

Understanding and addressing user problems is a fundamental aspect of effective UX design. By proactively seeking out and resolving these issues, designers can create more intuitive, enjoyable, and effective user experiences. That also helps with customer retention. In this blog, we’ll discuss a few techniques and tools to identify user problems. Let’s get right to it.

Systems Review 80

Systems Review User Experience Interviewing Social Media 80