Intercom, Inc.

OCTOBER 26, 2020

In a wide-ranging conversation, Eoghan explored the complex nature of ambition, the role of self-doubt in creating our drive to succeed, and the crucial role of authenticity in leadership. What distinguishes good leadership from bad? Process can enable creativity on a big scale. What was the motivation to build Intercom?

Leadership 211

Leadership Scale SMB Innovation 211

SaaStr

JUNE 7, 2023

Scaling a tech startup doesn’t come easy, and when you’ve tried all the conventional SaaS advice, it might be tempting to give up. But before the years of rapid scaling, it took the company a little while to hit its stride. But the drive and passion remained, and leadership didn’t give up. Sometimes it can take longer.”

Scale 204

Scale Scaling SMB Marketing 204

Tom Tunguz

DECEMBER 1, 2021

Claire’s operational experience is one-of-a-kind, and the conversation focused on scaling startups. Goal frameworks ensure that the priorities of the leadership team coalesce the priorities of the rest of the organization. I remember joining Google in 2005. The particular framework isn’t important.

Scale 234

Scale Scaling Payment Services Leadership 234

SaaStr

SEPTEMBER 29, 2023

You won’t have integrations, and generally, it’s more expensive and a huge distraction to the leadership team. Acquisitions may make sense when: You’re buying a true winner or number two in a category that will be too hard to compete into that’s strategically critical, and you’ve got enough scale to pull it off.

Scale 230

Scale Scaling Startup Sales Hiring 230

SaaStr

MARCH 31, 2021

Scaling your SaaS company isn’t just about hitting the right growth metrics –– it requires a thorough understanding of your business goals, company culture, and leadership dynamic. Roy Mann and Eran Zinman, Co-Founders and CEOs of monday.com, look back at their incredible growth and share the dos and don’ts of scaling.

Scale 201

Scale Scaling Leadership Company Culture 201

Nimble - Sales

MARCH 15, 2024

At Elite Introductions, under the leadership of its founder Trudy Gilbert, matchmaking isn’t just a service—it’s a mission. With a dedication to transforming relationship-building through personalized connections, Elite Introductions has been a trailblazer in redefining the matchmaking landscape for nearly two decades.

Scaling 67

Scaling Leadership 67

SaaStr

JANUARY 24, 2024

She was hired because they saw a bit of softening in new business growth, and she came to help diagnose what was going on and help scale the business. While it may seem smart when you have five or fewer salespeople to sell anything and everything between $3k and $100k, that won’t scale. Attune sellers for one or the other.

Scale 227

Scale Sales Hiring Scaling Revenue 227

SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Ginger Conlon, the Director of Thought Leadership at Genesys, interviews Hubspot CEO, Yamini Rangan, about best practices in delighting customers and aligning efforts across the organization. #1 Key Takeaways.

Scaling 245

Scaling Enterprise Company Culture Interviewing 245

SaaStr

JANUARY 6, 2021

How do you scale a company based that can be collaborative for everyone in your org — from finance to marketing? It’s partly hiring the right leadership team specifically to create the right cultural practices and standards in order to define the culture of the company to be a performance-oriented culture or not.

Scale 197

Scale Software Review Scaling Sales Hiring 197

SaaStr

NOVEMBER 13, 2020

On December 8, join @Talend #CMO @LaurenV for a roundtable session at @saastr Scale 2020 "The Five Hardest #Marketing Decisions to Make and How to Get Them Right with Talend." leadership #womenintech #SaaStrScale [link] pic.twitter.com/JMuRqVP3ae. Our next big digital mega-event SaaStr Scale is coming up soon, Dec 8-9!!

VP of Engineering 174

VP of Engineering Scale Scaling CTO 174

Andreessen Horowitz

OCTOBER 16, 2023

It’s all based on their book, Working Backwards: Insights, Stories, and Secrets from Inside Amazon , drawing from the 27 years combined experience of being in the room where it happened at Amazon.

Innovation 78

Innovation Scaling Leadership 78

TechEmpower SaaS

AUGUST 21, 2023

The explanation from software leadership is often unsatisfying or unclear. Other common scenarios that we’ve seen: Scaling and new markets: Your company and product are established, and now you’re scaling or going after new markets. How would your product perform if your user base were to scale up by a factor of 10?

Technical Review 390

Technical Review Software Review Development Team Review Systems Review 390

SaaStr

FEBRUARY 27, 2023

Storyblok started with a leadership-first hiring plan and a recruitment strategy that involved the following: A test to know how candidates handle different tasks and their expertise level. They also hired a VP of Partners who knew how to scale B2B software. You spread your hiring net and draw in as much talent as possible.

Scale 198

Scale Sales Hiring Sales Recruiting Scaling 198

Intercom, Inc.

AUGUST 15, 2018

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Here are five quick takeaways: Management and leadership aren’t one and the same. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

MAY 5, 2022

With scale, though, these priorities can change. Principle #4: At Scale, Focus is Critical. In the same way, the focus of sales leadership will become more tantamount as organizations grow. And with even more scale, determining whether to sell upstream (enterprise) or downstream (SMB) might prove challenging.

Scale 220

Scale Sales Hiring Scaling Sales 220

SaaStr

JANUARY 16, 2023

To convert an idea into a successful venture, startups need to be equipped to scale. Mike Wiacek, CEO at Stairwell, Mo Jebrini, CTO at Mashvisor, and Michael Ermolenko, CTO at Inworld.ai, discuss with Helene Ambiana, Global SMB and Startups Marketing Director at Google Cloud, how they overcame the hurdles of scaling and reached their goals.

Scale 203

Scale CTO Hire Cloud Scaling 203

SaaStr

OCTOBER 17, 2023

PST — Former VP of Customer Success and current founder and Managing Partner at Success Venture Partners, John Gleeson, shares his lessons learned scaling customer success from $1M to $300M in ARR. When scaling from founder-led sales to another person selling the product, customers become more demanding. Capacity comes back.

Scale 159

Scale Sales Hiring Customer Success Scaling 159

SaaStr

FEBRUARY 8, 2021

A good overview of the learnings of scaling from $1m to $250m in ARR with Aaron Levie of Box here: View original question on quora. (an The post 6 Things in SaaS That Are Only Obvious At Scale appeared first on SaaStr. Be paranoid here. Reinvent your company every 4–5 years. an updated SaaStr Classic post).

Scaling 248

Scaling SaaS Churn Metrics 248

Sales Hacker

AUGUST 11, 2023

Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below. Sara So, Ang, I’m curious what drew you to Sales Leadership originally? What’s the most common mistake you see early-stage Sales teams make when scaling? How did you bootstrap your career? What did you learn?

Scale 63

Scale Leadership Sales Hiring Sales 63

SaaStr

OCTOBER 11, 2023

Eran Zimman, monday.com’s co-founder and co-CEO, shares his secrets to scaling and growth in an unpredictable market. Serve customers a CRM or project management first, and as they scale and use it more, they’re exposed to more features. They kept doing it after the economy changed, and they also scaled it. It’s cheap.

Scale 159

Scale Sales Hiring Scaling Banking 159

SaaStr

JANUARY 21, 2022

You might feel confused about where to begin, how to scale up, which mistakes you should avoid, and things you should consider before expanding. Now, let’s look at ten learnings that Dorian gathered while scaling Grammarly from a Consumer to an Enterprise brand with B2B offerings. Build the baseline by checking leadership assumptions.

Scale 209

Scale SMB Enterprise Sales Hiring 209

ChurnZero

NOVEMBER 11, 2022

These are just some of the findings in this year’s Customer Success Leadership Study, ChurnZero’s third annual report on the top trends and opportunities in Customer Success, presented in partnership with ESG and sponsored by Higher Logic Vanilla and involve.ai. Download your full copy of the 2022 Customer Success Leadership Study here.

Leadership 98

Leadership Trends Customer Success Investment 98

SaaStr

DECEMBER 17, 2023

This allows sales reps to get instant feedback and gives our frontline managers a tremendous amount of coaching scale. It allows us to deliver reminders, call summaries, suggested next steps, custom prompts and easy to follow workflows directly to our market facing teams and leadership. Game changing addition for us. #3.

Scale 244

Scale AI Leadership Innovation 244

Kellblog

NOVEMBER 18, 2021

Is your leadership team world-class? Does your board think you have the right leadership team? Heck, does your leadership team think you have the right leadership team? new ARR), OKRs , or hiring goals — either in terms of number or quality (particularly when staffing their own leadership team).

Leadership 114

Leadership Underperforming Technical Team Sales Hiring Scale 114

TurnKey Labs

NOVEMBER 22, 2023

Navigating the complexities of mixed tech teams requires more than just technical prowess — it demands ethical leadership. Technology evolves at an unprecedented pace, and CEOs find themselves at the helm of diverse and dynamic tech teams.

Leadership 52

Leadership Management Innovation Technology 52

OpenView Labs

JANUARY 12, 2022

It might be a little surprising to learn that the leadership style at Stack Overflow is decidedly not binary. Step 2: Adopt a flexible, non-dual approach to leadership. Prashanth takes a different approach for himself and the leadership style at Stack Overflow. Step 3: See what happens when you forge your own path.

Leadership 76

Leadership SMB Underperforming Technical Team Scale 76

Intercom, Inc.

NOVEMBER 9, 2021

When you’ve launched your product, raised a round or two, and scaled the business beyond the early days, inevitably things start to slow down. Here, I dive into how to remain a startup, what to look out for as you scale, and how to grow up without growing old. You used to speak in hours and days, and now it’s months and quarters.

Startup 257

Startup Scaling Innovation Marketing 257

SaaStr

DECEMBER 14, 2022

Yamini Rangan, CEO at HubSpot, has many insights on how to serve SMB customers at scale. But because SMBs are rarely digital-first, their recent challenges allowed HubSpot to leverage their years of experience in marketing automation, as it became a core feature of how these companies worked to scale.

Scale 226

Scale SMB Scaling Innovation 226

SaaSOptics

AUGUST 11, 2022

Raise, Sell, Merge, or Scale? In this article, we’ll help you determine the next best step for your business and provide guidance on whether you should raise, sell, merge, or scale your SaaS. The acquirer gets an opportunity to grow market share without doing the heavy lifting of growing and scaling an existing business.

Scale 97

Scale Scaling Technical Review Venture Capital 97

SaaStr

JULY 20, 2022

generate momentum, they will inevitably need to scale up. For whatever reason, the company is ready to exit startup status and prepare to scale-up. Dave Kellogg, Executive-In-Residence at Balderton Capital, breaks down the most common mistakes companies make when going from startup to scale-up.

Scale 195

Scale Technical Advisors Sales Hiring Technical Review 195

SaaStr

SEPTEMBER 16, 2022

Or do you actually have something worth scaling?”. Build sustainable scale models. The post The Key to Successful Scaling Across Markets With OMERS Ventures Managing Partner Harry Briggs (Pod 591 + Video) appeared first on SaaStr. Do you have it right in your first market? Write the international playbook, and follow it.

Scale 207

Scale Scaling Sales Hiring Marketing 207

SaaStr

APRIL 8, 2023

Here’s a list of some of the most popular to dig into: Atlassian’s CRO Cameron Deatsch: “How The Biggest Product-Led Enterprise Company In The World Did It” Skilljar’s CRO: “An Inside View on Hiring Your First CRO” Rippling’s CRO: “Entering a Hyper-Competitive Market” DigitalOcean’s (..)

Scale 250

Scale Sales Hiring SMB SaaS 250

Intercom, Inc.

APRIL 20, 2021

Here are three ways to know if it’s time to invest in customer support operations (if you’re looking to scale, it probably is), and a few simple things your organization can do to get started. You’re not scaling as quickly as you’d like. Sound good? What is customer support operations?

Scale 156

Scale Customer Support Scaling Headcount 156

SaaStr

NOVEMBER 28, 2022

These two departments are a SaaS company’s most important; without their alignment, there is no growth or scale. While enabling your go-to-market teams, you must be mindful of the future state of scaling. Strategize so you avoid over-customizing a monster system that you won’t be able to scale in the future.

Scale 203

Scale Finance Sales Hiring Scaling 203

Buffer Resources

AUGUST 16, 2023

However, scaling a business into a seven-figure enterprise is a completely different ball game altogether. So, how could these startups scale while others struggled to find their footing? So how did I scale my PR agency to a coveted seven-figure powerhouse? To scale and truly stand out, I needed to niche down.

Scale 80

Scale Scaling Strategy Social Media 80

SaaStr

MARCH 10, 2020

Rely on your success, know you are doing something right and scale faster. We’ve scaled it pretty far pretty quickly. And we’re coming to a scale now where this is starting to break. And it turned out that the need for our technology scaled much further than we thought it would. So you scaled back to scope?

Scale 192

Scale Sales Hiring Sales Recruiting Scaling 192

SaaStr

MARCH 5, 2022

Process is a friend, not a foe, in order to scale. With scale comes complexity, and complexity requires clarity. Everything your business encounters is not of equal importance, and it’s the role of leadership to choose the right path — even if that sometimes means focusing on fewer and more impactful things. Key takeaways.

Startup 249

Startup Leadership Innovation Scaling 249