Lessons from New Relic: Five Critical Steps to Scaling Enterprise (Video + Transcript)

SaaStr

Erica has led New Relic through massive growth, scaling the company’s enterprise business 10x since she joined the business pre-IPO. Erica will share the five critical steps (and some lessons learned along the way) for scaling in the enterprise. We operate at great scale.

SaaS in Africa: 10 Things We Learned From Scaling to 1M Users (Video + Transcript)

SaaStr

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup.

Design leadership as a subversive activity

Inside Intercom

The essence of design leadership is the inverse of what I had assumed. As our Product Design team at Intercom scaled through various stages of growth, I carefully put in place new processes that were just right for where we were at each stage. Design leadership as a subversive activity.

From Product Market Fit to Scale – Perspectives from Founder & Investor (Video + Transcript)

SaaStr

Join Rene Yang Stewart, Co-Head and Principal, Vista Equity Partners, and Monica Enand, Founder and CEO, Zapproved, as they discuss growing a company from product market fit to scale. Hear perspectives from both the investor and founder as the company scaled.

“7 Tips and Tricks to having happy customers at Scale” New Relic EVP, Roger Scott (Video + Transcript)

SaaStr

Hear from Roger Scott, New Relic’s EVP and Chief Customer Officer as he shares his 7 tips and tricks for keeping your customers happy— and how to do so at a large scale. If you want to scale your company, you’ve got to think about what is the gold standard look like?

How To Scale an Open Culture. What We’ve Learned at Atlassian (Video + Transcript)

SaaStr

Jason Lemkin : So I guess maybe the learning, which I still think about it, is that trust scale. Even at Atlassian’s scale, resources are finite. And we think a lot about like how does that particular capability scale? The post How To Scale an Open Culture.

Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations.

Reddit’s Nick Caldwell on engineering leadership

Inside Intercom

He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more. Here are five quick takeaways: Management and leadership aren’t one and the same.

The Evolving Role of the CEO: As a Company Scales, How Your Job Changes (Video + Transcript)

SaaStr

It’s about the people you bring into the organization, that culture and that’s what’s going to take you from kind of the zero to one to like a scaling company. How are you trying to scale it? You’ve scaled big companies? Join Atrium CEO and Justin.TV/Twitch

SaaStr Podcast #214: Erica Schultz, CRO @ New Relic on What It Takes To Successfully Scale Into Enterprise

SaaStr

Where does Erica often see founders make mistakes with this scaling? With the scaling of departments and teams, what has Erica seen work really well when it comes to making cross-functional teams communicate really well? Maybe regardless of scale? Welcome to Episode 214!

How to Personalize at Scale

Sales Hacker

Left with the reality that the answers to questions 1 – 3 were all a “No”, I began to play out if I WERE to pivot my team from a “volume strategy” to “all tailored – all the time strategy”, what would the top 3 objections from my leadership be?

How Startups Can Deal With Scaling Problems

OpenView Labs

Premature scaling is the leading cause of failure, but businesses with two founders are 19% less likely to scale prematurely, as well as raising 30% more money and enjoying 3 times more user growth. But scaling is a unique phenomenon which needs to be constantly managed.

Scaling Revenue via Indirect Channels and Platform Ecosystems with Stripe, Box and Slack (Video + Transcript)

SaaStr

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems.

PODCAST 47: Key Qualities of great Sales Leadership w/ Dan Fougere

Sales Hacker

Dan talks about the key qualities of great sales leadership and how to be an effective executive in addition to being a great sales leader. Building a Repeatable Leadership System [19:04]. Building a Repeatable Leadership System.

HubSpot’s Michael Redbord on staying in touch with your customers as you scale

Inside Intercom

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. If you’re a leader, he says, don’t try to scale your job. Scaling support as you grow. As you go from a startup to scaling up, people pull away.

SaaStr Podcast #220: Leyla Seka, EVP @ Salesforce Mobile Discusses What Needs To Be In Place For Hyper-Scale

SaaStr

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. How did Leyla evolve and scale as a leader herself in those 11 years? From seeing that firsthand scaling from 1800 to 40,000.

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Top Lessons in Building Great Teams from Khosla Ventures (Video + Transcript)

SaaStr

And that’s really good when you’re scaling part of the team that looks like yourself. So until a consumer startup proves that it can do that at least in some micro scale, there isn’t any value creation.

5 Myths That Stop SaaS Companies from Moving Upmarket with Dropbox (Video + Transcript)

SaaStr

So most of the SaaS organizations really find it pretty difficult to scale up. Why is it very difficult to actually scale up? So you’ve crossed the early stages, you’re beginning to scale and you’re really getting to the point of going global.

How Founders Can Take Control of Their Destiny with Tradeshift (video + transcript)

SaaStr

It’s roughly twice of the best practice standard for most large scale enterprise SaaS companies. Blog Posts Career Growth & Advice Early Growth Leadership Marketing Other SaaStr Events Scale Videos saastr saastr annual

Top Lessons in Building Great Teams from Keith Rabois and Founders Fund (Video + Transcript)

SaaStr

And that’s really good when you’re scaling part of the team that looks like yourself. So until a consumer startup proves that it can do that at least in some micro scale, there isn’t any value creation.

Top 10 Learnings about Free Trials with Tomasz Tunguz (Video + Transcript)

SaaStr

The question as a business is, at what price point does it actually make sense to hire a salesperson in order to make the cost of customer acquisition scale.

SMB 246

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)

SaaStr

and Robert Vis of MessageBird will walk through lessons learned to survive hypergrowth and what will make a difference when it comes to scaling. What did you mean by don’t try to scale and what’s your thinking around that?

A Step by Step Guide to Revenue Growth with Mark Roberge (Video + Transcript)

SaaStr

Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. We are screwing up the scale. If you scale prematurely we’re gonna scale a cash bleeder. Let’s scale.

Beyond $1B ARR: Lessons from Zendesk on Why the Cloud is Unstoppable (Video + Transcript)

SaaStr

Goes on to what extent does this login us in, to what extent is it easy to get developers to work on it, to what extent is it easy to scale it? Just scaling software. The cloud’s biggest days are yet to come.

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SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling.

How to Make the Whole World Love Your Product from Bevy, Atlassian, Salesforce and Slack (Video + Transcript)

SaaStr

We had a problem keeping up with scale. And a lot of it as you get going is about focusing on a couple of people with an eye for scale, but not anticipating that that’s what it’s going to turn into. Join Derek Anderson, Co-Founder of Bevy alongside Atlassian Sr.

“Early Gains, Early Pains: 5 Lessons for Surviving Hypergrowth” Stride.VC Founder Harry Stebbings and MessageBird Founder and CEO Robert Vis (Video + Transcript)

SaaStr

and Robert Vis of MessageBird will walk through lessons learned to survive hypergrowth and what will make a difference when it comes to scaling. What did you mean by don’t try to scale and what’s your thinking around that?

Building a $100M ARR Sales Team the Second Time Around with WP Engine (Video + Transcript)

SaaStr

Matt has nearly two decades of senior leadership experience in sales and customer growth, specifically for technology companies with customers around the world including Bazaarvoice, CityVoice and Rackspace. Now the next piece is scaling globally.

Building a Stellar Engineering Organization

SaaStr

Vijay Gill is the head of engineering at DataBricks and brings engineering leadership experience from Google, Microsoft, AOL, and Salesforce. And then how do you scale your operation and actually serve your customers?

“Land, Expand, Explode: How to Win the Long-Game in SaaS” Egnyte Chief Customer Officer and Co-Founder Rajesh Ram (Video + Transcript)

SaaStr

But before I talk about what land, expand, and explode means and why it’s sort of essential, at least in in our world, I want to give you a little bit of background about the company, what we do, what size and scale we’re at. They want to call the leadership of the company.

How to Build a CSM Team That Generates 130% Net Retention with Talkdesk (Video + Transcript)

SaaStr

But as you start to scale, it is really critical that you start to think about how do you segment out your organization to optimize for the skillset that you’re hiring for. For your biggest “can’t lose” accounts, scale has to go out the window.

The ugly side of growth – how to scale your sales team sustainably

Inside Intercom

However, when researchers at UC Berkeley and Stanford explored growth at more than 3,000 startups , their key finding was that premature scaling was the most common cause of failure. This is episode seven of Scale , a brand new podcast series on moving from startup to scale up.

7 Tips For Using Customer Feedback To Build Rabid Fans And Make More Money (Video + Transcript)

SaaStr

Blog Posts Career Growth & Advice Early Leadership Marketing Other SaaStr Events Scale Videos Leela Srinivasan saastr saastr annual surveymonkeyConsistently ramping your ARR is a whole lot harder if your customers don’t stick around.

Lessons From a Second-Time Founder: How Brex Went From 0 – $1B in Under 2 Years (Video + Transcript)

SaaStr

Talk a little more about Brex’s scale so far, and what, sort of, contributed to that scale, and that acceleration? Henrique: So, for us, we scaled faster than we thought we would. I’m going to go, and scale it up.”

Engineering Your Own “Luck”: The 3 Key Rules of Building Globally Distributed Teams with Eventbrite (Video + Transcript)

SaaStr

We had been still growing in San Francisco, one extra office in Mendoza, and in scaling our company we were finding that customer service was a really big expense for us.

Top 10 Lessons Learned in Getting to $100M ARR with Adaptive Insights (Video + Transcript)

SaaStr

So, I’m going to start with just a little bit about my background and we’re going to talk about some lessons I’ve learned in building SaaS companies to scale.

Building a Customer-Centric Company: Five Best Practices for Growing to Multi-Digit ARR with Segment and Aloglia (Video + Transcript)

SaaStr

For us, it was support, so of course it changed as we were scaling. You’ll see a small tweak, difficult to scale forever, but that can help you make sure you get to understand them.

State of the Cloud 2019 from Bessemer Venture Partners (Video + Transcript)

SaaStr

And you get folks like Tobi at Shopify and also this room, I’d like to think, are now part of this club that’s driving tech innovation and tech value creation and job creation on a massive massive scale.

Cloud 213

“The Secret to SMB Sales” Accel Partner Andrei Brasoveanu and Doctolib Chief Development Officer Agnes Bazin (Video + Transcript)

SaaStr

Everything should be scaled, documented, and everything, and only focus on things that work, of course. Agnes Bazin: Yeah, actually it worked really well, so we scaled it to the entire sales organization afterwards. And the leadership always led by example.

SMB 135

“The Secret to SMB Sales” Accel Partner Andrei Brasoveanu and Doctolib Chief Development Officer Agnes Bazin

SaaStr

Everything should be scaled, documented, and everything, and only focus on things that work, of course. Agnes Bazin: Yeah, actually it worked really well, so we scaled it to the entire sales organization afterwards. And the leadership always led by example.

SMB 135

From Freemium to Enterprise with Slack (Video + Transcript)

SaaStr

Dannie : What the early Slack team did very elegantly with Stewart’s leadership is, design a product that is so intuitive and so frictionless to sign up for, that it can add value from the get-go.

Lessons learned from scaling a team

Inside Intercom

As your company grows beyond your co-founders and early hires, you’ll need to scale your teams. And all behavior scales. Scaling a company inherently means getting further away from our initial skill set, the actual abilities that got us up and running in the first place.

The Top 5 Questions Every CEO Wrestles With – Lessons From Host Analytics (Video + Transcript)

SaaStr

So that’s the one scale is saying, “Big distraction, we can’t do this every year. But leadership is about doing the right things. Dave Kellogg is the former CEO of Host Analytics and prolific blogger.