SaaStr

MARCH 12, 2024

Not only do you have to pass the hiring interviews as a Founder, but everyone on your team does, too. Brett has seen deals where the founder and a couple of employees are great, but most of the team failed the initial interviews. #1 Build a Great Company: M&A is a bit of a black box, similar to a hiring process, but 10x harder.

Software Review 229

Software Review Technical Review Acquisition Scale 229

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them.

Scale 246

Scale Outsourcing Services Sales Hiring VP of Engineering 246

SaaStr

NOVEMBER 28, 2021

.” Nearly a decade and 500 episodes of the podcast later, we invited back our original SaaStr podcast host, Harry Stebbings of 20VC for a catch-up chat with Jason to discuss the world of venture today and how to scale a successful SaaS sales team from the bottom up. And at scale, you pay 3x-5x bookings for SMB-enterprise.

Scale 192

Scale Sales Hiring Sales Recruiting Scaling 192

SaaStr

FEBRUARY 2, 2024

Typically on SaaStr.com, we try to focus our content on mistakes to avoid, lessons learned and how to scale faster, but for the CEO Summit, Jason addressed the audience with what’s most top of mind for him at the start of 2024. We just leaned on our existing customer base and relied more on price increases and NRR.

Sales Recruiting 290

Sales Recruiting Trends Sales Hiring Software Review 290

Unbounce

JUNE 23, 2020

The problem is the software that makes them possible is usually priced for huge companies with deep pockets. And so you hope that companies price their software in a way that both makes it accessible and reflects the actual value you’re getting back. Our New Conversion-Based Pricing Plans Support Your Growth. ” Nope.

Pricing 120

Pricing Scale Machine Learning Artificial Intelligence 120

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. Effective customer research techniques include interviews and focus groups as they allow you to collect qualitative feedback. Willingness to accept (WTA), on the other hand, is the minimum price that the seller is happy to accept for the product.

SaaS 93

SaaS Interviewing Pricing Market Research 93

SaaStr

JULY 27, 2022

At the SaaStr Europa 2022 event, Accel Partner Philippe Botteri interviewed PayFit CEO & Co-Founder Firmin Zocchetto to ask about his GTM strategy. . You need volume, not top expertise or the high salary price tag that comes with enterprise AEs. . Secret 4: Be Transparent About Pricing and Keep It Simple. .

SMB 196

SMB Sales Hiring Scale B2C 196

SaaStr

APRIL 2, 2019

She will share her top 5 lessons learned in building and scaling SaaS businesses from $1M to $500M in ARR including expanding to serve upmarket customers, moving from product to platform, and how to hire well to drive breakthrough customer experiences and business growth. Three times the price of our original product. Incredible.

Scale 197

Scale Sales Hiring Scaling Strategy 197

OpenView Labs

JUNE 8, 2021

Usage-based pricing is having a moment. When you look at all the benefits of adopting usage-based pricing , it’s easy to see why. It coincides with achieving faster revenue growth at scale, building a truly customer-centric culture, and enabling a land-and-expand business model.

Pricing 52

Pricing Software Review Scale DevOps as a Service 52

User Pilot

APRIL 17, 2024

Businesses collect customer insights through data monitoring, surveys , interviews, support interactions , and social media. User interviews : User interviews and focus groups are not as easy to execute as surveys, but they offer detailed, qualitative feedback. Userpilot pricing Starter : Priced at $249/month.

AI Search 80

AI Search Social Media Cross-platform App Design (Application) Systems Review 80

SaaStr

JUNE 24, 2022

More here: 10 Great Questions to Ask a VP Sales During an Interview. #6. There is a lot more elasticity in pricing than one might expect. If you try to increase your prices and no one is willing to pay, that’s a flag that your product isn’t providing enough value. Double Your Pricing. #8. It never works out.

Sales Recruiting 219

Sales Recruiting Sales Hiring Scale Customer Success 219

Valuize Consulting

JULY 13, 2022

Continuous changes in technology stacks, market dynamics, pricing models, and economics are constantly threatening your ability to deliver consistent and optimal customer value. For more expert insight into the power of CS Operations, listen to Mary-Beth’s full interview on the Customer Valuecast podcast.

Interviewing 52

Interviewing Engineering Scale Revenue 52

SaaStr

JANUARY 7, 2021

We were fortunate enough to interview CEOs who were in the trenches navigating the COVID-19 pandemic, investors who were advising companies on how best to move forward, and operators who saw explosive growth given the shift to working from home. . Out of its headquarters in Utah, Podium scaled from 5 employees to over 300 employees.

Scale 252

Scale Sales Hiring Scaling B2B 252

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Cost Considerations : Userlane’s pricing structure could be a roadblock, especially for startups and SMEs keen on budget constraints. Let’s get started! What are the pros and cons of Userpilot? Source: G2.

Software Review 52

Software Review Engagement Technical Review Systems Review 52

SaaStr

JUNE 6, 2022

This interview with CNBC’s Ari Levy took place in February 2019, shortly after Plaid raised a Series C round at a $2.7B Building the Platform, Scaling the Business, and Fostering Financial Inclusion. Ultimately, scaling the business means that Plaid can help more consumers live the financial life they wish to lead.

Banking 245

Banking Scale Acquisition Interviewing 245

SaaStr

DECEMBER 6, 2021

Will they help you to scale? For example, Pagey, our mascot, ended up videobombing me during an interview with CNBC. You want it to be realistic, but you also want to demonstrate to your investors that you can scale and grow. What’s going to change? Are those changes positive? Or will those changes get in your way?

DevOps as a Service 238

DevOps as a Service Scale Cloud Interviewing 238

SaaStr

JUNE 27, 2022

Up today: Harry Stebbings interviews Shippo Co-Founder and CEO Laura Behrens Wu. In April 2016, Shippo had only 22 employees and was just beginning to scale. Maintain transparency in pricing for your customers. To celebrate 10 years of SaaStr, we’re revisiting some classic podcast episodes.

Sales Hiring 202

Sales Hiring Startup Scale Content Marketing 202

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. Nicolas : Really, one step at a time, so we knew the first pricing was just testing the market, and we iterated a lot on it. Nick : Pretty good?

Sales Hiring 242

Sales Hiring Sales Recruiting Scale Payment Methods 242

SaaStr

JULY 16, 2019

Join Rene Yang Stewart, Co-Head and Principal, Vista Equity Partners, and Monica Enand, Founder and CEO, Zapproved, as they discuss growing a company from product market fit to scale. Hear perspectives from both the investor and founder as the company scaled. Vista Equity Partners invested in Zapproved in 2017. Monica Enand: Yeah.

Scale 127

Scale Product Marketing Scaling Marketing 127

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Manual processes first. Names stick.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

APRIL 24, 2019

Alexandr Wang is the Founder & CEO @ Scale, the startup providing high quality training and validation data for AI applications. To date, Alexandr has raised over $23m with Scale from some of the best in the business including Index, Accel, Y Combinator, Dropbox’s Drew Houston, Justin Kan, Thumbtack’s Jonathan Swanson and more.

Scale 126

Scale Scaling Sales Hiring Customer Success 126

OpenView Labs

JANUARY 3, 2020

This year we thought we would do something a bit different and frame this as a conversation between two pricing leaders, Kyle Poyar, VP, Market Strategy here at OpenView, and Steven Forth, Partner at Ibbaka, a strategic capability development platform that enables sustainable growth. How does CX impact pricing?

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54

SaaStr

OCTOBER 20, 2022

One thing that is clear is that public SaaS and Cloud stock prices are way down. They aren’t perfect, but given how many CIOs they interview — over 2,200 for this survey — they’re one of my favorite sources for what’s happening in 2023. So are we in some sort of downturn — or aren’t we?

Forecasting 248

Forecasting Artificial Intelligence Software Business 248

SaaStr

MAY 12, 2023

What would you ask in an interview, to see whether they’re good? People don’t actually know what they’ll buy, or at least you’re probably not good enough to use interviews to figure it out. Even professional interviews get it wrong all the time. So for example, at Smart Bear I knew we needed better SEO.

Engineering 235

Engineering Sales Hiring Interviewing Scale 235

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. Want to see more content like this? Join us at SaaStr Annual 2020.

Scale 163

Scale Sales Recruiting Scaling SaaS Payments 163

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. For example, we heard a variety of answers to the “build vs. buy” question from our interviews. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 113

Healthcare AI Payments Enterprise 113

SaaStr

FEBRUARY 15, 2019

In Today’s Episode: * David Skok , General Partner @ Matrix Partners: Why does David believe that all good products have at least one variable pricing axis? Chetan Puttagunta , General Partner @ Benchmark: Why does Chetan believe we have seen a strong decline in the per seat pricing model? What are the pros and cons? Listen on Spotify.

Pricing 109

Pricing Benchmarks Scale SaaS 109

User Pilot

MAY 1, 2024

Increase customer lifetime value : Happy, loyal customers are more likely to make repeat renewals , upgrade to higher-priced plans, or try out your other products. Here are a few options to consider: User interviews : Conduct one-on-one or group interviews to ask questions and gain deep insights into user needs.

Customer Lifetime Value 81

Customer Lifetime Value User Experience Retention Scale 81

Tom Tunguz

JULY 25, 2020

In interviewing great CMOs , the product marketing leader is the first marketer most startups should recruit, and often the first key mishire. Product marketing is the vital work of developing a customer lifecycle journey, pricing, sales support materials, analyst relations, and press. This makes sense.

Sales Recruiting 206

Sales Recruiting Product Marketing Scale Sales Hiring 206

Intercom, Inc.

JULY 29, 2021

Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. This is Scale , Intercom’s podcast series on driving business growth through customer relationships. You can also read the full transcript of the interview, which has been lightly edited for clarity, below.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

NOVEMBER 5, 2023

Sales reps can use the knowledge to shift sales negotiations from price to value. Its aim is to diagnose customer pain points and needs via market and customer research techniques like surveys or interviews. This means they can adjust their pricing to maximize revenue. It allows them to shift the focus from price to value.

Management 88

Management Scale Customer Lifetime Value SaaS 88

OpenView Labs

AUGUST 30, 2019

After wearing many SaaS hats, from my early engineering days to my product positions and former role as Head of Business Strategy, Operations, and Monetization at Atlassian , I’ve learned a lot about pricing. Business operations helps rapidly scaling companies move faster. How to Structure a Pricing Project.

Pricing 53

Pricing Scale Construction Acquisition 53

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. 7 Tips to get 7,000 Customers. Make It A Science. In science, nothing is true.

Scale 264

Scale Sales Hiring Sales SMB 264

SaaStr

NOVEMBER 16, 2020

* Why does Andy think the seat-based pricing model in SaaS will die? Why is volume-based pricing optimal? How does one instil volume based pricing without disincentivizing usage? What does it take to scale a sales team successfully? How can one determine a closer in the interview process? Who is invited?

Sales Hiring 202

Sales Hiring Scale Leadership Sales Enablement 202

SaaStr

JULY 1, 2021

It became a part of our interview questions. Then trying to maintain that as we scale is always the challenge. What questions do you ask in the interview? Josh : I made probably the first 50, 60 offers in the company personally, and that does not scale. What is our core philosophy? What makes us unique, different?

VP of Engineering 266

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 266

SaaStr

FEBRUARY 1, 2019

In Today’s Episode We Discuss: * How Amanda made her way into the world of SaaS and came to join Zendesk as their first marketing hire seeing the company scale to over 2,000 over the next 7 years. What were some of Amanda’s biggest learnings from seeing Zendesk scale from 12 to 2,000? What are the challenges with this? *

Sales Hiring 107

Sales Hiring Communication Scale Interviewing 107

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. We had a great easy-to-use pricing model. We should talk about that more and then we can scale that more?

Scale 132

Scale Acquisition Scaling Sales Hiring 132