SaaStr

FEBRUARY 9, 2021

In today’s SaaStr podcast episode, Harry Stebbings sits down with Ryan Bonnici, Chief Marketing Officer at Whereby to chat about how to market at scale. I have about 20 open roles on my marketing team at Whereby and I think in the last three weeks, I’ve probably done about 250 interviews.

Scale 153

Scale Scaling Sales Hiring Marketing 153

SaaStr

JANUARY 18, 2023

Unicorn companies often need to scale quickly to meet the demands of their rapidly growing customer base. Yet, scaling a company isn’t always about hiring more people. Instead, conduct thorough reference checks and recruit more qualified candidates to interview. Attaining unicorn status can be incredibly difficult.

Scale 195

Scale Underperforming Technical Team Scaling Interviewing 195

SaaStr

AUGUST 21, 2021

In the age of the customer, how can growing companies scale their CX efforts over time and through expansion? Ginger Conlon, the Director of Thought Leadership at Genesys, interviews Hubspot CEO, Yamini Rangan, about best practices in delighting customers and aligning efforts across the organization. #1 Key Takeaways.

Scaling 226

Scaling Enterprise Company Culture Interviewing 226

Intercom, Inc.

SEPTEMBER 10, 2020

Applying data and science to scaling has become easier because of the shift that’s happened in the software industry over the past 15 years, from outside sales to inside sales. A data-driven framework for scaling. Mark’s latest ebook, The Science of Scaling , outlines a precise framework for success.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

AUGUST 2, 2021

Aneesa Sayall (VP of Strategic Operations Customer & Partner Org at ServiceNow) interviews Lara Caimi, the ServiceNow Chief Customer & Partner Officer, about the journey to $15 billion and how building partnerships help propel the business. And remember to scale. You scale the hell out of it. ServiceNow Takeaways.

Outsourcing Services 265

Outsourcing Services Scale Scaling Outsourced Development 265

SaaStr

APRIL 4, 2022

Weimer organizes her team at Podium by the seven pillars of revenue marketing: Marketing Operations: Marketing operations cover scaling of the campaign execution process, marketing tools, forecasting, attribution and reporting, and driving improvements to campaign quality metrics and infrastructure. . Affecting change in the sales ecosystem.

Scale 221

Scale Revenue Scaling Marketing 221

SaaStr

OCTOBER 3, 2022

For key or small businesses, scale down the number of resources you bring to bear. To this end, their hiring journey—from sourcing to interviewing to offering—should be as seamless as possible. Try to attach data to every action and make your plays repeatable at scale. You don’t need to apply the full coverage model to everyone.

Scale 197

Scale Sales Hiring Sales Recruiting Scaling 197

Tom Tunguz

SEPTEMBER 8, 2022

That result alone should encourage rethinking of AE interviewing. It formed the basis for a career at HubSpot predicated on consistent quantitative analysis to scale the go-to-market, which he detailed in the Sales Acceleration Formula in 2015. I think it’s still one of the best books on how to repeatably scale sales teams.

Sales Hiring 326

Sales Hiring Sales Recruiting Scale Marketing 326

SaaStr

AUGUST 31, 2022

The stage of scaling from $10 million to $100 million ARR may seem like a daunting task, but it is an exciting one. Pieterjan Bouten, Co-Founder and Executive Chairman at Showpad, reveals lessons learned and mistakes to avoid while scaling your business. As you scale, you’ll have more stakeholders to manage and unify.

Scale 211

Scale Underperforming Technical Team Scaling Company Culture 211

SaaStr

MAY 25, 2019

The software sure looks a lot different: But not that much in terms of overall approaches to scaling has really changed, so long as you have kept up with technology changes. If nothing else, challenge yourself to interview several decade+ veterans for each open position. The post Are You Interviewing 50+ Years Young SaaS Veterans?

Interviewing 190

Interviewing Scale SaaS Construction 190

Totango

JANUARY 12, 2022

While some of these skills are apparent upon first meeting a person, interviewers will typically structure their Customer Success Manager interview questions around determining whether or not a candidate has these skills innately and/or has the ability and drive to learn them. 5 Key Customer Success Manager Interview Questions. .

Interviewing 95

Interviewing Customer Success Management Scale 95

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. This article discusses ten tips that can help you to effectively scale customer success teams in SaaS. Book a demo today to learn more!

Scale 104

Scale Customer Success Scaling SaaS 104

Valuize Consulting

NOVEMBER 25, 2021

Achieving Customer Success At Scale. As your customer base grows, the need to lead operations transformation, scale your CS team, manage intricate customer relationships and reach your customers across multiple touchpoints, is compounded. Q: What was your first job? How did you get started in Customer Success?

Scale 52

Scale Technical Review Technology Interviewing 52

SaaStr

DECEMBER 15, 2023

All day we’ll get 25 of the Best Apps and Best Vendors in SaaS together live with the SaaStr community to show hundreds of CXOs and thousands of SaaS execs why to use your app. We have limited space for a handful of Gold sponsors to host 15-minute demos.

Scale 220

Scale Interviewing Trends Innovation 220

SaaStr

JANUARY 5, 2024

For context – Ashley had previously helped Sam scale Brex’s outbound sales from $2M to over $300M in ARR as Senior Director of SDR. Ashley joined Brex at $2M in ARR, and she was tasked with taking what existed and scaling it. Her first assignment was hiring SDRS. How do you suss out the characteristics described above?

Sales Hiring 227

Sales Hiring Sales Recruiting Scale Outbound Sales Team 227

SaaStr

FEBRUARY 2, 2021

The hardest phase of SaaS, at least for the founders, is the phase from Initial Traction ($1-$2m in ARR + 80%-100% YoY growth) to the next phase — Initial Scale. Because it will get so much better once you are at Scale, say $8-10m in ARR, say 50+ employees. When you hit Initial Scale: In this model, the cavalry is coming.

Scale 250

Scale Part-Time VPE Sales Hiring Scaling 250

Andreessen Horowitz

APRIL 22, 2022

He recently published a book titled The Voltage Effect: How to Make Good Ideas Great and Great Ideas Scale. In this interview, List discusses some of the book’s. The post Will It Scale? Applying Data, Science, and Economics to the Art of Ideas appeared first on Future.

Scaling 112

Scaling Data Interviewing Innovation 112

SaaStr

FEBRUARY 12, 2024

To $300k-$400k+ per employee at scale. I bet you get an interview. I thought we’d be behind them by now, that the cuts were sort of a one-off. But now everyone is focused on getting more and more efficient. So cuts continue. And business software spend is set to cross $1 Trillion this year for the first time ever!

Sales Hiring 242

Sales Hiring Scale Sales Interviewing 242

SaaStock

FEBRUARY 26, 2019

Away from the crowds for two days and nights, founders exchange stories about their journeys, the triumphs, failures and the challenges of scaling a SaaS business. Smaller at scale, bringing 20 founders together, it will be an even more intimate experience for attendees. Tailored content for the scale stage. Make friends.

Scale 155

Scale Scaling Entertainment Travel 155

SaaStr

FEBRUARY 9, 2024

That’s not enough to scale. This often means 20+ interviews a week! But if you can’t recruit those leaders under you, really great ones … you can’t scale. After that you have to recruit the best of the best to win. Recruiting is hard. Constantly recruiting is even harder. And you have to recruit in parallel. We All Need To).

Scale 236

Scale Interviewing Engineering Content Marketing 236

SaaStr

JULY 29, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about how to scale faster. And I’ve watched them fairly quickly scale, to soon they’ll be at 10 million in revenue. As they scaled, they radically changed how they did sales. Jason Lemkin: Okay. Let’s get it going. Times are good.

Scale 197

Scale Scaling Sales Hiring Enterprise 197

SaaStr

FEBRUARY 19, 2024

How to interview salespeople ? How to scale your sales org ? Hire a VP of Sales to help you scale from three sales reps to 300 reps. Signs it’s time to hire full-time salespeople ? Why you need to hire two salespeople ? How to comp your salespeople ? When to hire a VP of sales ? How to avoid salespeople flaming out ?

Sales Hiring 227

Sales Hiring Scale Sales Headcount 227

ChurnZero

JULY 22, 2022

But when it feels like each customer has different goals and definitions of success, how do you create an onboarding program that caters to these individual needs and at the same time can scale? I recommend you interview customers. I would interview 5 to 10 customers and ask what ah-ha moment made them glad they bought your product.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

OpenView Labs

NOVEMBER 9, 2021

Interviewing / Hiring Your Sales Team. You may also want to consider some new interview approaches, all of which we outline in this article. Scaling SaaS Sales. Pro Tips on Scaling an Enterprise Sales Organization: How do you make a sales team grow? and 500 globally. Here’s how.

Scale 91

Scale Sales Hiring Scaling Technical Review 91

Valuize Consulting

AUGUST 6, 2021

With this groundwork in place, you’ll then be ready to leverage a CS platform to help your organization get more value out of data, better serve more customers and successfully scale your Customer Success organization.

Scale 52

Scale Customer Success Interviewing Strategy 52

ChurnZero

JUNE 30, 2021

To help you make sure you are adequately evaluating your Customer Success Manager candidates consider pulling from this list of interview questions. 20 Interview Questions to Ask Your Customer Success Manager Candidates. The post 20 Customer Success Interview Questions to Ask CSM Candidates appeared first on ChurnZero.

Interviewing 72

Interviewing Customer Success Sales Hiring Scale 72

SaaSX

NOVEMBER 15, 2020

This article should really be titled, “How to interview a product manager (if you aren’t a product person) “ Because customer success, marketing, sales, support, and other operational roles are key stakeholders in a SaaS organization they are often called into the interview process for product managers. What was it?

Interviewing 59

Interviewing Management Sales Hiring Scale 59

Totango

MARCH 15, 2022

Efforts to scale customer success team activity often fall short because of failure to avoid common mistakes. Your human resources practices, your project management procedures and your technology strategy all need to come together in order for you to scale up without overextending yourself.

Sales Recruiting 95

Sales Recruiting Customer Success Sales Hiring Scaling 95

SaaStr

JULY 15, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling from $1M to $10M. We did a good AMA on this scaling at SaaStr Europa in Barcelona, a couple weeks back. That will scale, and then take those emails after four great pieces of content and do a weekly webinar and do a weekly get-together for them.

Scale 218

Scale Outsourcing Services Sales Hiring VP of Engineering 218

Valuize Consulting

DECEMBER 7, 2021

The question now is, how big should CS organizations be, and what’s the best way to staff and scale its success? To uncover how today’s CS leaders are successfully building and scaling their CS organizations, Valuize’s Founder and CEO, Ross Fulton, spoke to TSIA’s Vice President, Customer Success Research, Stephen Fulkerson.

VP of Engineering 98

VP of Engineering Customer Success Sales Hiring Interviewing 98

OpenView Labs

JANUARY 8, 2021

Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. takes the cake as the worst question ever.

Interviewing 75

Interviewing Underperforming Technical Team SaaS Scale 75

SaaStr

JANUARY 30, 2023

To solve this, Deel interviewed 200 founders seeking answers to the question, “If you’re open to hiring internationally and remotely, what are your biggest challenges, and what kind of product can we build to solve them? Manage scaling issues by using data to plan ahead and being team and customer-obsessed.

Sales Hiring 209

Sales Hiring Payment Services SaaS Payments Scale 209

SaaStr

JULY 7, 2022

Incredibly, ZoomInfo has scaled to IPO with an entirely sales-driven motion. He breaks down how GTM efficiency drives their ability to scale with sales-driven motion and other insights you can apply to scale your SaaS business. So how did they do it? Mistake 1: Not being honest about your talent.

Scale 202

Scale Sales Hiring Interviewing Engineering 202

Tom Tunguz

NOVEMBER 9, 2014

Most interviews are a waste of time. According to Adam Grant, a professor of Organizational Behavior at Wharton , “standard interviews only accounted for 8% of the differences in performance and productivity.” When I interviewed PMs at Google, we used a very structured interview process.

Interviewing 108

Interviewing Startup Communication Scaling 108

SaaStr

OCTOBER 24, 2023

I remember interviewing Todd McKinnon, founder CEO of Okta (now at $2B+ ARR), saying it wasn’t until $30m ARR or so he felt they weren’t going to fail : You will never, ever feel Failing With 100% Responsibility as a “mere” employee. When you can’t hire the VPs you need to scale. When you will never be No. You are failing.

Entrepreneurship 241

Entrepreneurship Interviewing Scaling SaaS 241

SaaStr

NOVEMBER 28, 2021

.” Nearly a decade and 500 episodes of the podcast later, we invited back our original SaaStr podcast host, Harry Stebbings of 20VC for a catch-up chat with Jason to discuss the world of venture today and how to scale a successful SaaS sales team from the bottom up. And at scale, you pay 3x-5x bookings for SMB-enterprise.

Scale 171

Scale Sales Hiring Sales Recruiting Scaling 171

Valuize Consulting

MARCH 31, 2022

In this interview, Matthew shares his insights on the biggest challenges enterprise organizations face in their quest to unite their customer lifecycle data and reveals how organizations can leverage technology to streamline customer value delivery and realization.

Interviewing 52

Interviewing Technology Data Scale 52