SaaStr

JULY 1, 2021

It became a part of our interview questions. The second is pulling more around values, and how we approached team building. Even as a three person team, we went through an exercise to figure out what do we stand for, as a team? Then trying to maintain that as we scale is always the challenge.

VP of Engineering 265

VP of Engineering Sales Hiring Sales Recruiting Underperforming Technical Team 265

SaaStr

OCTOBER 30, 2021

Their CEO will join us at SaaSr Scale 2021 on December 15 to talk about using data to get to 10,000 SMB customers! I sent cold emails and LinkedIn messages and ended up with nine interviews. From those nine interviews, I received four offers. 7 Tips to get 7,000 Customers.

Scale 263

Scale Sales Hiring Sales SMB 263

ChurnZero

JUNE 18, 2021

Customer exit interviews, when properly structured and executed, provide a unique chance to dig deep and discover valuable information which can lead to actionable churn-preventing insights. Anita Toth, Chief Churn Crusher, joined us for a webinar to discuss how to: Conduct killer customer exit interviews.

Interviewing 98

Interviewing Churn Scale Underperforming Technical Team 98

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 98

Underperforming Technical Team Social Media Scale Interviewing 98

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. In short, they make it easy to see what each team, department and organisation is working on, omitting and their respective goals. Again, it was an easy to use model which scaled effective decision-making.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In this talk, Claire will share these and other lessons for scaling high-growth organizations. Our team is in Room 111.

Scale 148

Scale Payment Services Payment Methods Scaling 148

User Pilot

DECEMBER 13, 2023

The jobs-to-be-done (JTBD) framework is a customer-centric tool for product development and innovation, focusing on understanding the specific tasks or “jobs” customers hire products to do, providing insights into customer motivations, guiding innovation, aligning product features with real needs, and aiding in market segmentation.

Software Review 105

Software Review Underperforming Technical Team Interviewing Innovation 105

User Pilot

AUGUST 14, 2023

Analyzing user sentiment is an essential step for all product developers and marketers to take. Whenever survey respondents fail to answer honestly, the most likely outcome is that you'll need to repeat the online survey in order to collect more accurate feedback the next time around — costing you more time, money, and team resources.

Underperforming Technical Team 93

Underperforming Technical Team Scale Technical Review Systems Review 93

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Scaling in the midst of a global pandemic.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

User Pilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest. Similarly, you can share Session Replays with other team members. Let’s get started!

Technical Review 52

Technical Review Software Review Systems Review Pricing 52

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Tracking user interactions, from button clicks to form submissions, provides data to inform UI improvements and feature development. Google developed it to evaluate the quality of the user experience.

Software Review 52

Software Review Engagement Technical Review Systems Review 52

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Tracking user interactions, from button clicks to form submissions, provides data to inform UI improvements and feature development. Google developed it to evaluate the quality of the user experience.

Software Review 52

Software Review Engagement Technical Review Systems Review 52

User Pilot

JANUARY 20, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Tracking user interactions, from button clicks to form submissions, provides data to inform UI improvements and feature development. Google developed it to evaluate the quality of the user experience.

Software Review 52

Software Review Engagement Technical Review Systems Review 52

SaaStr

JULY 12, 2022

You have to create a repeatable process if you’re going to scale up the sales team. The Number One Job of a VP Sales is Recruiting a Great Team. But let’s step back a minute, you’ve got three reps on your team already, doing whatever revenue, four, and you want to triple your revenue. Who did you hire?

Sales Hiring 261

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 261

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JANUARY 22, 2024

For your product marketing strategy, however, you’ll need to align your sales and marketing teams, create a value-based pricing strategy , collect and apply customer feedback , and map out the customer journey. It keeps you and your team on the same page, with a clear vision and a good understanding of your audience and goals.

Product Marketing 105

Product Marketing Marketing Social Media Scale 105

User Pilot

MAY 12, 2024

You’ll also be able to choose between feedback widgets, surveys, or interviews when attempting to collect customer feedback. Those developing software for mobile devices or cross-platform use should look for alternatives with mobile support (such as the aforementioned Smartlook). What are the main use cases for Hotjar?

SaaS 52

SaaS Software Review Scale Underperforming Technical Team 52

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. What is the price that customers are willing to pay for products and services in your market? Solve a problem you identify.

Underperforming Technical Team 128

Underperforming Technical Team Business Sales Hiring Scale 128

FastSpring

DECEMBER 7, 2023

As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains. “This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions.

Software Review 147

Software Review Technical Review Development Team Review Branding 147

OpenView Labs

JANUARY 3, 2020

This year we thought we would do something a bit different and frame this as a conversation between two pricing leaders, Kyle Poyar, VP, Market Strategy here at OpenView, and Steven Forth, Partner at Ibbaka, a strategic capability development platform that enables sustainable growth. How does CX impact pricing?

Pricing 54

Pricing Scale Underperforming Technical Team B2B 54

User Pilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. Interviews. Organizational scale.

Market Research 52

Market Research Sales Recruiting Marketing Underperforming Technical Team 52

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Lessons for scaling high-growth organizations.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

SaaStr

NOVEMBER 16, 2020

* Why does Andy think the seat-based pricing model in SaaS will die? Why is volume-based pricing optimal? How does one instil volume based pricing without disincentivizing usage? What does it take to scale a sales team successfully? How can one determine a closer in the interview process? Who is invited?

Sales Hiring 202

Sales Hiring Scale Leadership Technical Review 202

User Pilot

JUNE 30, 2023

This data allows product managers to make more informed product development and roadmap planning decisions. Customer surveys: T rigger in-app surveys like CSAT , NPS , or CES to gather large-scale user feedback and analyze the data to distill valuable insights. What are the different techniques to collect VoC data?

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. This post describes my recommendations for SaaS board meetings.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. We had a great easy-to-use pricing model. Want to see more content like this? Join us at SaaStr Annual 2020.

Scale 128

Scale Acquisition Scaling Sales Hiring 128

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. After all, it’s the customer success teams that drive growth through retention and churn mitigation. It also gives you some direction on what cross-functional teams you may need to work with. Read our pricing migration story.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

SaaStr

MARCH 12, 2019

Regardless of what stage you are in, he provides a framework to systematically approach this stage and what you should focus on to get to scale faster. We are screwing up the scale. For Slack, it was one that a team sends 2000 messages. The three stages are product-market fit, then go-to-market fit and lastly growth and moat.

Scale 216

Scale Sales Hiring Revenue VP of Engineering 216

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. Scale: how to keep users happy and capture more value. How could they have scaled keyword advertising? This is covered in-depth in the Developer Go-To-Market-Playbook. . Getting Users. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

SaaStr

NOVEMBER 29, 2019

How does Allie advise other founders on scaling sales teams? Below, we’ve shared the transcript of Harry’s interview with Allie. And I ended up interviewing lots of potential users for all sorts of different kinds of products that I was excited about. What were the learnings from those mistakes? Harry Stebbings.

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

Sales Hacker

JULY 24, 2018

Decreased revenue per rep, High turnover as you scale headcount. It’s just the price of hypergrowth,” we think. Efficiency Isn’t Something You Worry About After Scaling. In the last six months at Weave, our sales team managed this balancing act. In the last six months at Weave, our sales team managed this balancing act.

Scale 55

Scale Headcount Sales Hiring Scaling 55

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 191

Sales Hiring Sales Recruiting Scale Technical Advisors 191

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. What’s more, you can collect data at scale for a more representative view.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

AUGUST 15, 2023

Go-to-market and pricing strategies that detail your marketing plan and preferred sales process. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. To succeed at this stage, you need to coordinate your marketing efforts with your product team.

ChatGPT 98

ChatGPT SaaS Payments Marketing Social Media 98

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

JULY 5, 2021

This episode is an excerpt of Auren’s session at SaaStr Scale. Let’s say you’re 22 years old and you don’t have a lot of money, well, you’re likely going to see very few opportunities to invest, and most of those opportunities are going to be bad. You can view the full video here. This is terrible advice.

Part-Time VPE 257

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 257