SaaStr

FEBRUARY 21, 2025

Other major SaaS events include: SaaStock (Europe-focused) Gartner Tech Growth & Innovation Conference Dreamforce (Salesforces massive event) Would you like recommendations based on your specific SaaS goals? Offers workshops, networking, and investor matchmaking for startups and enterprises.

Software 243

Software Scale Venture Capital SaaS 243

SaaStr

NOVEMBER 18, 2020

SaaS metrics can be more confusing than one might think. My SaaS Metrics Primer: * ARR always = 12x MRR. Look, ARR and MRR aren’t really GAAP metrics. This sounds minor, but it isn’t. “Burn Rate” is another non-GAAP but critical SaaS metric, and it’s exactly how much cash goes out the door.

Metrics 314

Metrics Banking Scale Churn 314

SaaStr

DECEMBER 4, 2022

It created a lot of discussions and was more controversial then — that NPS was a great core metric. Back then, I wrote that when I was a SaaS founder, I thought Net Promoter Score (“NPS”) was a somewhat dumb, Big Company metric. I didn’t want a metric that was abstracted away from revenue. I was wrong.

Metrics 293

Metrics Churn Engineering Innovation 293

SaaStr

MAY 26, 2025

Develop New Performance Metrics : Traditional sales metrics don’t capture the effectiveness of this hybrid approach. CROs need metrics that reflect the overall team performance rather than separating human and AI contributions. Redefine Culture : Sales organizations have always been built around human dynamics.

Scale 242

Scale Sales Hiring AI Sales 242

Tom Tunguz

MARCH 24, 2019

The innovation results in higher quality calls. These metrics are the result of exceptional product market fit. Expect this business to fetch stellar multiples, most likely similar to Atlassian because the revenue, growth rates, sales efficiency and profitability metrics are comparable. Congratulations to the team!

Metrics 279

Metrics Benchmarks Scale Acquisition 279

SaaStr

FEBRUARY 2, 2025

Under his leadership, the company has developed innovative AI-powered solutions for restaurant websites, online ordering, CRM, and marketing automation. Josh Browder, CEO DoNotPay Josh Browder is the founder and CEO of DoNotPay.com, an innovative consumer-focused AI platform.

AI 217

AI Technical Review Artificial Intelligence Systems Review 217

SaaStr

MAY 11, 2025

Some of the notable VC firms on the list include Accel, A16Z, Base10 Partners, Emergence Capital, ICONIQ Growth, Innovation Endeavors, Mayfield, Redpoint Ventures, and Softbank, among many others. To participate, founders must submit their pitch decks, growth metrics, and funding details.

Venture Capital 172

Venture Capital Technical Review Innovation AI 172

SaaStr

MAY 21, 2025

Revenue Per Customer is Growing Substantially While Palantir doesn’t explicitly provide this metric, we can calculate that their commercial revenue per customer has increased substantially. [link] — Akshay Krishnaswamy (@hyperindexed) May 5, 2025 5 Interesting Learnings: 1.

Artificial Intelligence 157

Artificial Intelligence Government AI Benchmarks 157

SaaStr

JANUARY 23, 2025

Look for an innovative enterprise customer who: Is willing to be a development partner Has clear needs you can solve today Will give you access to testing environments Can help shape your roadmap The goal isn’t to build custom features – it’s to deeply understand enterprise requirements and bake them into your core product.

Enterprise 244

Enterprise Sales Hiring Scale Outsourced Development 244

SaaStr

MARCH 9, 2025

Meeting intensity KPI challenge : Sometimes AI efficiencies can reduce a company’s core metrics (like Calendly’s “meeting intensity”), requiring leadership to make conscientious decisions about value tradeoffs. Data Architecture Makes or Breaks AI Success The unsexy truth?

AI 198

AI Scale Education User Experience 198

Tom Tunguz

JULY 30, 2020

Modeling the data to ensure there is one centralized definition of every metric with an owner, a lineage, and a status. Innovators here are Dagster, Airflow, and Prefect. Innovators are Dremio and Databricks. Data modeling curates a data catalog for all the metrics within a company. Planning the software to build.

Trends 361

Trends Data Machine Learning Artificial Intelligence 361

SaaStr

FEBRUARY 25, 2025

Sessions typically focus on real metrics, strategies, and lessons learned, not theoretical concepts. This provides an efficient way to evaluate potential additions to your tech stack, negotiate deals, and discover innovative solutions to operational challenges. Get out of the home office. Pull together the team.

Sales Recruiting 190

Sales Recruiting Scale CTO Hire Sales Hiring 190

Clouded Judgement

JANUARY 24, 2025

However the pace of innovation in large language models is extraordinary. The pace of innovation is crazy at the leading AI labs, so I wouldn’t count this out! Given most software companies are not profitable, or not generating meaningful FCF, it’s the only metric to compare the entire industry against.

Enterprise 157

Enterprise AI Cloud Artificial Intelligence 157

SaaStr

FEBRUARY 10, 2025

Implementation of Product-Led Growth The transition to product-led growth (PLG) required understanding and implementing a fundamentally different business model.

Scale 159

Scale Scaling Outsourced Development Sales 159

TechEmpower SaaS

OCTOBER 9, 2023

Such generative prowess can be especially invaluable for businesses aiming to offer real-time solutions, personalized advice, or innovative content suggestions, ensuring they remain a step ahead in delivering unparalleled user experiences. cto , infotech , innovation , product , project , saas Strive for a balanced outcome.

AI Search 519

AI Search Artificial Intelligence Generative AI AI 519

TechEmpower SaaS

NOVEMBER 13, 2023

This isn’t just our opinion - our startup metrics prove it! Share an anecdote that showcases your innovative teaching methods. cto , infotech , innovation , product , project , saas Everyone struggles with empty text boxes. Populating them can be hard work, especially when the content needs to be just right.

Generative AI 443

Generative AI Artificial Intelligence AI New CTO 443

SaaStr

SEPTEMBER 14, 2020

APIs driving innovation ??Automation This will usher in unlimited potential for new innovation and growth in SaaS and Cloud. # Hardware is turning soft, and software is empowering innovation. Report on employee engagement metrics. The API universe will drive innovation across all industries . Automation at scale.

Technical Review 350

Technical Review Cloud Software Review Technology 350

SaaStr

FEBRUARY 7, 2023

Take a look at just some of the topics and mentors hosting Braindates: Core metrics to track for SAAS with Tarush Aggarwal, Founder & Ceo at 5X Pricing as a growth lever – How, what, why? The goal is to help each other learn something new, find mentorships, create partnerships, and exchange strategies.

VP of Engineering 293

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 293

SaaStr

AUGUST 22, 2021

Recently Bessemer Venture Partners did another great deep give on Cloud metrics at the Cloud 100. A few metrics really stood out to me this year: Their “Cloud 100” top private Cloud and SaaS companies are now worth on average a stunning $5.2B. While valuations are at an all-time high — so are growth rates.

Cloud 335

Cloud Scale SaaS Acquisition 335

USIO

APRIL 22, 2024

SaaS companies are continually seeking innovative strategies to not just maintain but amplify their growth trajectory and increase revenue. This revenue-sharing model not only promotes fairness but also encourages innovation and long-term sustainability within the Usio Partner network. One pivotal yet often overlooked area is payments.

Payment Services 130

Payment Services SaaS Payments Payment Solutions Payments 130

SaaStr

OCTOBER 14, 2021

A clear commitment to consistent innovation! #8. This is an interesting segmentation of core metrics. While GitLab has 15,356 customers as of July 2021, it focuses its metrics on its 3,600+ ones with an ACV of $5k or more. GitLab has done a new release on the 22nd of every month … for 118 months straight.

Outsourced Development 67

Outsourced Development Software Development Innovation Cloud 67

SaaStr

JUNE 7, 2024

Product is the connective tissue of an organization, it’s what drives innovation and the business forward. Qualitative vs. Quantitative Customer Feedback Quantitative is usually metric-based and allows you to keep your head smart. Is it helping or hindering innovation and progress? Rally and excite the organization.

Scale 291

Scale Innovation Revenue Leadership 291

Tom Tunguz

APRIL 8, 2019

In a world where there are no secrets, where innovations are quickly imitated or become obsolete, the theory of competitive advantage may have had its day. As soon as one innovates, another copies - potentially with a year or two. First, they focused on handful of key metrics. That’s the key. How did these businesses compete?

Strategy 263

Strategy Venture Capital Banking Software Review 263

User Pilot

APRIL 3, 2024

Are you being innovative in your product? Product-led innovation focuses on creating the best product for your customers. TL;DR Product-led innovation emphasizes improving the product to attract customers, reducing reliance on marketing for growth. Read on to learn all about this product-led growth model.

Innovation 104

Innovation Payments Strategy Payment Solutions 104

Sales Hacker

FEBRUARY 7, 2025

Early customers are often innovators and tech enthusiasts willing to try new solutions, even if the product is incomplete or buggy. Companies at this stage must demonstrate that their product is not only innovative but also reliable and capable of delivering tangible value to a broader audience.

Pricing 108

Pricing Scale SaaS Technical Review 108

Tom Tunguz

SEPTEMBER 16, 2023

Metric Snowflake Databricks Calendar Quarter Q2 22 Q3 23 Revenue, $m 388 375 Revenue Growth, y/y, % 85% 51% Product Gross Margin 72% 85% Customers 6,333 10,000 $1m+ Customers 206 300 Implied ACV, $k 61.3 Plenty of demand exists to buy innovative data infrastructure. In Q2 2022, Snowflake generated roughly the same amount of revenue.

Business 316

Business Cloud Finance Innovation 316

SaaStr

DECEMBER 1, 2024

He created a culture of “structured chaos” – enough process to scale, enough freedom to innovate. Key Metrics Worth Noting: 85% of enterprise expansion comes from existing customers Users spend average 2.5 The Culture Play Zinman’s secret weapon? Building in Tel Aviv but thinking global from day one.

Scale 252

Scale SaaS Company Culture Leadership 252

Tom Tunguz

MARCH 1, 2021

Let’s talk about the innovation and then the implications. A company with this architecture will map out the customer journey sufficiently well to develop proxy metrics , leading indicators of customer behavior. This may be the next shift. Data arrives from various systems, is transformed, and stored in Snowflake.

Data 363

Data Machine Learning Artificial Intelligence SaaS 363

SaaStr

OCTOBER 16, 2021

Bessemer Venture Partners Byron Deeter, Mary D’Onofrio, and Elliott Robinson share a state of the cloud economy, tactical lessons and case studies for early-stage founders, private market analysis, alongside key predictions and trends driving innovation in SaaS around the globe. Enter your email below for the latest SaaStr updates.

Cloud 284

Cloud Mobile Innovation Metrics 284

Tom Tunguz

AUGUST 15, 2022

Looker’s fundamental innovation, LookML, enabled one person to define the revenue metric & everyone else in the organization to use it. During that journey, he contributed fundamental innovations to dbt, the standard for data transformation. Omni announced a $27m Series A. Omni picks up where Looker left off.

Data 235

Data CTO Innovation Engineering 235

SaaStr

JUNE 19, 2022

Two SaaS Metrics That Actually Don’t Matter That Much in the Earliest Days: Absolute Churn and Sales Cycles. Learnings from Innovating in Underserved Markets with Samsara CPO Kiren Sekar. 16 Rookie Errors Founders Make Pitching to VCs — And Passing the “20 Minute” Test. Top Podcasts This Week: 1.

CTO Hire 290

CTO Hire CTO Sales Hiring Innovation 290

SaaStr

MARCH 1, 2024

The Pace of AI is Increasing Dramatically Something ground-shifting has been happening over the last five years — the pace of innovation. If we project out and keep the pace of innovation, think about what will happen in the next five years. Take out your P&L or metrics dashboard and go through every metric.

Generative AI 293

Generative AI Outsourcing Services AI Software Review 293

SaaStr

MAY 8, 2022

Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. SaaStr 549: From 0 to $500 Million ARR in 6 years: Learnings from Innovating in Underserved Markets with Samsara CPO Kiren Sekar. 9 Things Your New Head of Product Should Do in Their First 30 Days. When to Go Multi-Product in SaaS. Top Videos This Week: 1.

Scale 284

Scale Engineering Payment Features Sales 284

Sales Hacker

FEBRUARY 2, 2024

Now, let’s take this idea and apply it to the world of marketing metrics. Knowing that people are incentivized by what they’re rewarded for, marketing metrics boil down to alignment. If revenue is the North Star metric, everything you do should drive towards that. They are a vanity metric. Our unanimous pick?

Metrics 121

Metrics Revenue Scale Marketing 121

SaaStr

JUNE 5, 2020

Carlota Perez argues in her book Technological Revolutions and Financial Capital that in the early days of a “golden age”, financial capital is necessary to fuel new technology innovation. . As SaaS Metrics Become Standardized, Banks Want In On The Action. 2004 Salesforce IPO Brought Financial Capital to SaaS Founders.

Venture Capital 294

Venture Capital Technical Review SaaS Scale 294

SaaStr

OCTOBER 9, 2024

Billion in ARR Is NPS a slightly subjective metric? Yes Has it had to continually innovate to stay ahead? Billings in Q44’24 were a record $911,000,000! Or maybe even $1B (both numbers are cited). Either way, huge. #2. 70 NPS, Even at $2.5 But getting a 70 is still truly world class. 3,100 $100k+ Customers, Up From 973 in 2020.

Software Review 307

Software Review Cybersecurity Enterprise Scale 307