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Slack’s Rachel Hepworth on bringing growth marketing to a high growth company

Intercom, Inc.

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. This is the second in a series of interviews over the next couple months about unlocking the potential of growth.

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Building a Successful Growth Marketing Framework for SaaS

User Pilot

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It identifies and stirs you towards the most important things you need to achieve sustainable product growth. This article discusses the best growth marketing strategies within the AAARRR funnel. Let’s begin.

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Scalable, Low CAC Growth Tactics with Hypergrowth Partners Co-Founder Guillaume Cabane

SaaStr

“A growth team that takes risks and looks for outlier effects,” says Guillaume “G” Cabane, Co-Founder at Hypergrowth Partners, a collective of advisors, VPs, and others working on an equity basis with companies like Maze, ramp, and Honeycomb.io. PST, G shares low CAC, scalable tactics for earlier growth-stage startups.

Scale 246
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Dribbble CEO Zack Onisko on building a business around community

Intercom, Inc.

Previously I was at Hired.com and Creative Market before that. I also spent some time at Autodesk after the company acquired Creative Market. I have a long history of working in miscellaneous startups, either in the creative space or in the recruitment space. This is very similar to Eric Ries’ The Lean Startup framework.

Business 215
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What is customer acquisition cost and why does it matter?

Intercom, Inc.

If your company hasn’t been around that long, you can do some relatively simple (for someone smarter than me) modeling on subscription renewal rates (in a subscription business) or repurchase rates (in a more transactional business). Growth at any cost is a recipe for disaster – get started today.

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Smart SaaS PPC Tactics: Lead Nurturing vs. Direct Signups

Unbounce

Software-as-a-Service (SaaS) marketers are among the world’s most talented. And when you’re a funded startup with investor pressure, as many are, this need to grow and sustain velocity can be yet more acute. Marketing your software has always been a challenge, but this overcrowding makes it all the more difficult.

SaaS 111
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Who’s who: Understanding your business with customer segmentation

Intercom, Inc.

From our initial effort in late 2017, some problems we set out to solve for each stakeholder were: Marketing: Understand who our customers are, so we can effectively reach them. You can’t find email lists using Job-to-be-Done, but you can find ones for B2C subscription businesses that have a high volume of website traffic.

Business 184