User Pilot

OCTOBER 10, 2024

It asks users multiple questions that in the end don’t matter and only serve to fatigue users. Despite this, Mailchimp’s onboarding offers valuable insights for improving user experiences. Here are three key lessons: Avoid overloading users with lengthy forms. What can you learn from Grammarly?

Onboarding 105

Onboarding SaaS Software Communication 105

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

SaaStr

AUGUST 10, 2022

User Experience and Building a Durable Business. Khusid explains the company’s ability to perfect the user experience to such a horizontal group with its attention to data and feedback: “From the very beginning, we were focused on data points that were coming from our users and customers…we look at data points at scale.

Sales Hiring 246

Sales Hiring Scale Company Culture B2C 246

SaaStr

DECEMBER 1, 2024

He created a new category in work management by focusing on user experience, platform extensibility, and sustainable growth. For SaaS founders, monday.com’s playbook is required reading – especially if you’re going after established markets.

Scale 246

Scale SaaS Company Culture Leadership 246

SaaStr

DECEMBER 8, 2023

With AI, industries like education will be completely upended, democratizing the future of education for everyone and making access equal and equitable for people all around the world. Adoption in Enterprises : Enterprises are at the forefront of adopting AI, with a focus on fine-tuning models for personalized user experiences.

Artificial Intelligence 309

Artificial Intelligence AI ChatGPT Software Engineering 309

Stax

JUNE 3, 2025

Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics. SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

Intercom, Inc.

FEBRUARY 20, 2018

Contextual educational content. Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. Only then can you have a fluid, frictionless, unified onboarding user experience. This is contextual onboarding content at its best.

Onboarding 223

Onboarding Systems Review Education Software Review 223

Incredo

JANUARY 21, 2020

Software companies engage, qualify, and recommend visitors with the help of chatbots who set new rules for improving user experience. For example, visitors landing on your resources, blog, ebooks, library pages are probably looking for educational content. Conversational marketing has conquered the SaaS industry long ago.

Marketing 313

Marketing SaaS Social Media Customer Support 313

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Payrix

JANUARY 10, 2025

For example, pre-filling known data and providing clear instructions can significantly enhance the user experience for your customers processing payments via your platform. Transparent communication and a focus on reducing friction are crucial. David is passionate about driving product innovation and delivering value to customers.

Merchant Services 130

Merchant Services Payment Services Payment Solutions Payments 130

User Pilot

MAY 28, 2025

This cohesion matters when aiming for rapid iterations and consistent user experiences across the journey, from first-time use to feature reactivation. Check out our suite of exciting features to find out: Carousels: Product teams can build multi-step onboarding and feature education flows with up to 10 slides.

Mobile 75

Mobile Pricing Payment Solutions Payments 75

SaaStr

FEBRUARY 16, 2024

We’ve entered into a new era of personalization, with massive opportunities in content, education, and healthcare. It’s because they have a deep tech moat and an exceptional product user experience. Instead of suggesting the next best video based on preferences, we create a video that matches your preferences from scratch.

AI 288

AI Artificial Intelligence New CTO Healthcare 288

User Pilot

NOVEMBER 7, 2024

moments” : Pinpoint those specific instances where users experience the true value of your product. Embed your educational tutorials in your resource center : Creating a comprehensive resource center with your interactive demos and tutorials can significantly enhance the customer experience. Focus on “Aha!

Payment Methods 102

Payment Methods Payment Solutions Software Review SaaS Payments 102

User Pilot

APRIL 30, 2025

In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs. Boost user engagement by improving onboarding with personalization and gamification. Retain users by educating them the right way and delivering the features they actually want. Create communities to engage mobile users.

Strategy 62

Strategy Mobile Systems Review Scale 62

SaaStr

AUGUST 27, 2024

All users come from channels, be it organic, paid, or word-of-mouth. The channels include: Search Social Educational partnerships Conferences Influencers Outbound sales Keep reading to learn how each channel can help you grow and the tactical steps to implement them for your company. #1

Scale 284

Scale AI Search Sales Hiring Social Media 284

User Pilot

JULY 20, 2024

Embarking on a career as an experience strategist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful experience strategist. Let’s dive in!

Scale 93

Scale User Experience Data Analysis Education 93

User Pilot

MARCH 30, 2025

Mobile – Userpilot Onboard and Educate Users on Native Mobile Apps. Onboard users, make announcements, and boost retention with mobile-first UI patterns. User onboarding on mobile doesn’t need to be complex or code-heavy. You can trigger short in-app surveys that feel native to your app experience.

Mobile 62

Mobile Onboarding User Experience Engagement 62

User Pilot

APRIL 30, 2024

Increase customer perceived value by collecting user feedback and analyzing user behavior to identify improvement opportunities and guide product development. Another way to deliver more customer value is by educating them, for example, through product-led webinars. And find ways to optimize the user experience.

Strategy 105

Strategy SaaS Customer Lifetime Value Education 105

Neil Patel

FEBRUARY 3, 2023

Core Web Vitals (CWV): Speed metrics Google uses to gauge a website’s user experience. Now is a good time to look at your existing content and evaluate if you need to optimize for user experience, technical SEO, and/or search engines. Would your users want to thank you after reading your content?

AI Search 144

AI Search Trends Artificial Intelligence AI 144

User Pilot

AUGUST 14, 2024

TL;DR A product-led strategy focuses on making your product, its value proposition, and user experience the primary drivers of customer acquisition, engagement , and retention. Product-led growth strategy is the process of creating a product that delivers immense value and an exceptional user experience.

Scale 105

Scale User Experience Acquisition Technical Review 105

Payrix

JANUARY 28, 2025

The experience imperative A recurring theme in the episode was around experience being central to successful payment integration. For software companies, delivering frictionless user experience is critical. Matt likened this seamlessness to Apples iOS ecosystem, where new features and updates are effortlessly integrated.

Payments 130

Payments Payment Solutions Merchant Services Payment Methods 130

User Pilot

APRIL 21, 2023

TL;DR An in-app resource center is a space where users can find educational content and help articles within the application itself. A high-value resource center features a variety of content, including product documentation , product announcements, customer support functions, feedback options , and educational resources.

SaaS 98

SaaS Software Review Education User Experience 98

User Pilot

SEPTEMBER 2, 2024

Provide a fantastic experience through personalization. Create educational content to teach users how to get the most out of your product. Improve customer experience based on the insights from user surveys. It allows you to create personalized onboarding flows depending on how each user navigates your product.

Marketing 111

Marketing Underperforming Technical Team Education Interviewing 111

User Pilot

JUNE 11, 2024

Each example will showcase the smart ways interaction designers are pushing the boundaries of user interaction and the lessons that can help you deliver engaging user experiences. Userpilot uses progressive disclosure to avoid overwhelming users. Asana makes user interactions fun with gamification. 5D: Behavior.

Cross-platform App Design (Application) 99

Cross-platform App Design (Application) User Experience Mobile Engagement 99

User Pilot

AUGUST 20, 2024

Beable Education is an e-learning platform designed to enhance literacy and prepare K-12 students for life and career success. We chatted with Ann Marie McNamara, Beable’s Senior Product Manager, about how the company used Userpilot analytics and feedback features to enhance user experience and engagement.

Engagement 105

Engagement Education User Experience Customer Support 105

Payrix

JULY 24, 2024

It’s a seamless integration that’s tailored to fit the unique business needs of any vertical software, while carefully preserving the platform brand and user experience. We do this to understand how we can best support your team and fill any knowledge gaps with the appropriate educational resources.

Payments 130

Payments Embedded Payments Merchant Services Payment Services 130

User Pilot

DECEMBER 31, 2024

Add different types of modules and educational resources Userpilot supports a variety of content formats, including articles, case studies, videos, webinars, and more. That, in turn, lets you cater to your user bases diverse learning needs. Its particularly helpful when you cater to a global user base.

AI Search 52

AI Search User Experience Onboarding Branding 52

Frontegg

MAY 23, 2025

He has led initiatives at Ping Identity and DevNetwork to enhance developer tools, authentication processes, and user experiences. Anthony Dombrowski is a product manager and developer advocate with expertise in developer experience, cybersecurity, and product strategy.

Underperforming Technical Team 52

Underperforming Technical Team Cybersecurity Mobile Education 52

How To Buy Saas

MAY 29, 2025

It also points out educational resources such as an AI for leaders program or an AI for business leaders course to help strategic teams get started. Key SaaS use cases include: Personalization: SaaS apps use AI to tailor user experiences. Task Automation: Many SaaS tools add AI-powered automation.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

User Pilot

AUGUST 6, 2024

Create an omnichannel customer engagement strategy to ensure a consistent experience across all touchpoints. Constantly educate customers through product-led content , certification programs, knowledge bases, and webinars. Constantly monitor customer engagement to identify and address sources of friction in the user experience.

Engagement 105

Engagement Retention Social Media Customer Lifetime Value 105

User Pilot

SEPTEMBER 19, 2024

Your users experience the same frustration. In this article, we’ll delve into the art of preloader design specifically for SaaS products, showcasing best practices and inspiring examples that keep users informed and entertained. Get ready to level up your UX design and make the user experience more enjoyable!

Entertainment 105

Entertainment PayPal User Experience SaaS 105

User Pilot

JUNE 28, 2023

Gamify the user experience to boost engagement Celebrating small wins increases the chance of higher engagement as the user is motivated by success to repeat the actions that drove the previous win. Modal asking for a user review. However, triggering educational flows doesn’t guarantee customers will learn.

Strategy 98

Strategy AI Search Marketing Software Review 98

User Pilot

APRIL 22, 2024

Hubspot offers extensive education to drive customer success. Basecamp offers a free trial to generate product-qualified leads Basecamp offers free trials that allow new users to experience the value of the product firsthand. At the end of the free trial, prospects who experienced value become paid users.

Strategy 103

Strategy Education User Experience Acquisition 103

Neil Patel

JULY 17, 2021

That said, here’s a rundown of the ranking factors we do know about: Page speed: Google updates with page speed might affect you if your website is slow to load because slow websites offer a poor user experience. Site design: Your website should be user-friendly and easy to navigate. Boost User Engagement. Google Penguin.

Mobile 141

Mobile User Experience Social Media Engineering 141

Neil Patel

APRIL 5, 2021

And as a user, this provides me with a better user experience, so I like it. Expect Google to continually do this more over time as it tends to create a better user experience. Titles that resembled education had 10.4% Is it fair that Google does this? more clicks – think how-to titles.

Mobile 145

Mobile User Experience Data Education 145

Intercom, Inc.

APRIL 23, 2019

Just keep in mind that onboarding at its core is a learning process, so use these well-known education techniques to teach users and build their confidence: 1. Introduce concepts and vocabulary that might be new to your users and explain how they bring value to their business. Start simple.

Onboarding 199

Onboarding Strategy Underperforming Technical Team Outsourced Development 199