Sat.May 16, 2020 - Fri.May 22, 2020

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How COVID-19 impacts SaaS/subscription space: May '20 data

ProfitWell

We are living in unprecedented times. Advice is coming from every direction and it's difficult to know who and what to believe. Here at ProfitWell, we believe in data because data doesn't lie. We look at the numbers to help guide our decisions, turning advice into tangible action items. We've been working around the clock to develop an index displaying MRR and growth trends across SaaS companies.

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5 Easy Growth Hacks You Can Implement Today Without a Developer

Groove HQ

You don’t need dedicated resources or a team of engineers to execute growth hacks. Here are 5 you can implement on your own. I had been emailing back and forth with a reader. He asked me for advice about getting traffic, and I suggested he start a blog to attract readers. His immediate reaction was […]. The post 5 Easy Growth Hacks You Can Implement Today Without a Developer appeared first on Groove Blog.

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The Silent, Lurking Churn: Activation Rates Less Than 90%

SaaStr

It took me a little while to see activation rates as literally one of the 3-4 most important metrics in SaaS, but it probably is. I started to track activation rates at a lot of start-ups I work with, and I saw numbers that shocked me. I often say 60% or so activation rates 30 days in. Think about that. That means after all the time and money put into building your product, marketing your product, trialing your product, demo’ing your product, selling your product, closing the deal, cele

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Measuring Ramped and Steady-State Sales Productivity: The Rep Ramp Chart

Kellblog

In prior posts I have discussed how to make a proper sales bookings productivity model and how to use the concept of ramped rep equivalents (RREs) in sales analytics and modeling. When it comes to setting drivers for both, corporate leaders tend to lean towards benchmarks and industry norms for the values. For example, two such common norms are: Setting steady-state (or terminal) productivity at $1,200K of new ARR per rep in enterprise SaaS businesses.

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Navigating the Future: Generative AI, Application Analytics, and Data

Generative AI is upending the way product developers & end-users alike are interacting with data. Despite the potential of AI, many are left with questions about the future of product development: How will AI impact my business and contribute to its success? What can product managers and developers expect in the future with the widespread adoption of AI?

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The Era of the SaaS Decacorn is Here

SaaStr

A very curious thing has happened during this very sad and stressful time: the Era of the SaaS Decacorn has firmly arrived.? @Wix ? market cap is now over $10 billion. Amazing! ? @BessemerVP ? pic.twitter.com/giUuRFJS5A. — Amit Karp (@amitkarp) May 15, 2020. When I started as a SaaS CEO, there was only one SaaS unicorn: Salesforce. Its market cap at the time was $2.6 billion.

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More Trending

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Why efficiency, not just effectiveness, is key to scaling customer success

Intercom, Inc.

As customer success managers, we wear many hats. We need to stay on top of market trends and product updates, all while making sure our customers become wildly successful. During times of rapid change, juggling everything on our plates, along with everything on our customers’ plates, can feel like a herculean task. Just as we’re adapting our business strategy and plans , so are our customers – and they’re looking to us for guidance.

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5 Best Practices for a Remote Customer Success Team

Totango

Technology, as they say, is the future. In 1995, 9 percent of people reported that they telecommuted or had done so in the past. In 2016, that number had risen to 37 percent. That number was already expected to keep growing, but recent events have caused telecommuting to spike as employees switch to working from home in order to limit the spread of COVID-19.

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SaaS Metrics 101

OPEXEngine

Here’s a shout out to Dave Kellogg’s Key SaaS Metrics podcast, recently released on Aznaur Midov’s SaaShimi series. Dave does a terrific job explaining the current state of the art on important SaaS metrics. The podcast is an excellent SaaS Metrics 101 listen even for experienced SaaS finance experts. Dave was most recently CEO of Host Analytics, previously CEO of MarkLogic, senior executive at SalesForce and before that at Business Objects.

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5 Things No One Tells You About VC Firms

SaaStr

Q: What don’t they tell you about venture capital firms? A few things that aren’t obvious when you raise venture capital: Your VC partner may leave. There has been much more transition in VC firms in the past 5+ years. Partners leave to found their own firms in particular all the time now. Non-partners leave to join hot firms. You are stuck with the fund as an investor forever.

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SaaS: How They’re Turning Payments Into Profit Centers

Discover how top SaaS companies are earning up to $700k + and zero upfront cost with Usio Integrated Payments.

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Best Online Payroll Services

The Daily Egg

Choosing an online payroll service is both easier and more complicated than ever before. On the plus side, there is no shortage of options, which increases the likelihood of finding the perfect service for your business. Conversely, with so many services to compare, it’s not always easy to make a final decision. With our help, […]. The post Best Online Payroll Services appeared first on The Daily Egg.

Business 363
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Office Hours with Hollie Wegman

Tom Tunguz

On June 3rd at 10 am, SaaS Office Hours will welcome Hollie Wegman , former CMO at Segment. Hollie has a wealth of experience as a marketer. She’s marketed many iconic companies including Salesforce, Mulesoft, and Envoy. During our conversation, we’ll talk about how to market technical products to developers, how to scale marketing teams, and how to develop the right portfolio of marketing approaches at every stage of the business.

Scaling 335
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Reading list: Analyzing great product teams

Intercom, Inc.

As a product-led company, we have put great thought, time, and energy into how we organize our product teams. . After all, excellent design and engineering can only come from product teams that are empowered to solve hard problems and build great software. In our model, product teams effectively own a piece of the product, and consist of a Product Manager, Designer, and a few Product Engineers. “We have written a lot about the alchemy of great product teams, the ingredients that make them

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10 Learnings From Jeff Lawson (CEO Twilio) + Byron Deeter (Bessemer Ventures): “Adapt, Plan, Deliver”

SaaStr

Our recent SaaStr Summit: Bridging the Gap was the first time I’ve had a chance to be a participant at a SaaStr event in a long, long time. Usually I personally have to do too much planning, moderating, etc. I learned a lot! ?? So I thought I’d share my learnings from the sessions as we put them up on YouTube. My next set of 10 Learnings is from Jeff Lawson, CEO of Twilio, and his investor and board member, Byron Deeter of Bessemer Venture Partners.

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Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know

Speaker: Timothy Chan, PhD., Head of Data Science

Are you ready to move beyond the basics and take a deep dive into the cutting-edge techniques that are reshaping the landscape of experimentation? 🌐 From Sequential Testing to Multi-Armed Bandits, Switchback Experiments to Stratified Sampling, Timothy Chan, Data Science Lead, is here to unravel the mysteries of these powerful methodologies that are revolutionizing how we approach testing.

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Google Analytics – Beginners Guide

The Daily Egg

Google Analytics is one of the best web analytics tools on the market today. More than 50 million websites worldwide trust this powerful and robust application. Any website can use Google Analytics to get a better understanding about what visitors are doing on the site. This free tool makes it easy to track and analyze […]. The post Google Analytics – Beginners Guide appeared first on The Daily Egg.

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Three Little Puzzles about Infinity

Tom Tunguz

Here are three little puzzles about infinity. Here’s a short blue line and a red line that is 3x longer than the blue line. Let me show you how there are just as many points in the blue line as there are in the red line. Let’s make a right triangle with the blue and red lines, and then draw a green line to connect them. I’ll draw a line connecting a point on the blue line to a point on the red line.

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Global Ecommerce Compliance for Software and SaaS Companies

FastSpring

Millions of online shoppers share their personal information with businesses each and every day. While this information allows ecommerce merchants to further customize the consumer buying experience, it does come with quite a bit of responsibility for merchants to ensure the privacy and security of this personal data. Recent high-profile security breaches have had consumers asking for tighter regulations for protecting their personal data.

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5 Strategies That Are Working Well Now

SaaStr

Q: What Strategies Are Working Now? Many of us are struggling now; a minority are “Covid Beneficiaries”; and most are somewhere in the middle in SaaS. Parts of your businesses are struggling, but other parts are doing OK, and some segments are even doing well. What are some strategies that are working now in this new environment? 5 thoughts to maybe think about: Real Free Editions.

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How Investors & Strategic Buyers Evaluate Integrated Payment Strategies

Explore how integrated payment strategies impact investor and buyer evaluations. Payments are more than a feature — they’re a key to long-term success and market differentiation. They help SaaS companies offer seamless user experiences and efficient operations. Investors and strategic buyers assess these integrated payment strategies as a measure of a company's growth potential and sustainability.

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10 Best Heatmaps for WordPress Plugins

The Daily Egg

Heatmaps are visual reports that represent recorded clicks on different areas of a web page. The information provided in a heatmap is extremely valuable to anyone who owns and operates a website. You can use a heatmap to determine which areas of your website are getting the most amount of clicks. This visual data makes […]. The post 10 Best Heatmaps for WordPress Plugins appeared first on The Daily Egg.

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Office Hours with Hollie Wegman

Tom Tunguz

On June 3rd at 10 am, SaaS Office Hours will welcome Hollie Wegman , former CMO at Segment. Hollie has a wealth of experience as a marketer. She’s marketed many iconic companies including Salesforce, Mulesoft, and Envoy. During our conversation, we’ll talk about how to market technical products to developers, how to scale marketing teams, and how to develop the right portfolio of marketing approaches at every stage of the business.

Scaling 194
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How to Build Empathy Into Your Landing Pages During COVID-19

Unbounce

The spread of COVID-19 has changed the daily lives and habits of millions of people worldwide, and businesses across most industries are scrambling to adapt. Brick and mortar retailers, restaurants, and hotels—just to name a few impacted sectors—are hurting from a stretch of time without customers. Some could end up closing their doors for good. Other companies have seen a higher demand for their products and services.

New CTO 145
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The 6 Things The Old Me Would Tell The Young Me

SaaStr

I did a version of this Old Me-Young Me post in 2018. I thought it could bear with an update, given the unique times we are in. This is the conversation I would have had, wished I could have had, with my younger SaaS CEO self — jason. Young Me, 2011 : $100m ARR seems so very far from our $10m ARR today. Very far from today. Old Me, 2020 : It does feel that way.

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How Embedded Analytics Gets You to Market Faster with a SAAS Offering

Start-ups & SMBs launching products quickly must bundle dashboards, reports, & self-service analytics into apps. Customers expect rapid value from your product (time-to-value), data security, and access to advanced capabilities. Traditional Business Intelligence (BI) tools can provide valuable data analysis capabilities, but they have a barrier to entry that can stop small and midsize businesses from capitalizing on them.

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15 Top Live Chat Software Solutions Reviewed

The Daily Egg

The post 15 Top Live Chat Software Solutions Reviewed appeared first on The Daily Egg.

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16 Minutes on the News #30: CRISPR for Covid Testing and FDA EUAs

Andreessen Horowitz

As calls for better, faster, cheaper, portable testing for COVID-19 disease are heard around the world — given the important role of test-trace-isolate in re-opening the economy! — the FDA recently issued an Emergency Use Authorization (EUA) for a CRISPR-based … The post 16 Minutes on the News #30: CRISPR for Covid Testing and FDA EUAs appeared first on Andreessen Horowitz.

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6 Mistakes to Avoid in Your Inbound Lead Follow-Up

Sales Hacker

When inbound sales and marketing works, it’s great. It’s easy, it scales well, but by definition it puts a lot of the process out of your hands. That can lead to a lot of opportunities for things to break down and for buyers to fall through the cracks. I’ve worked with many companies throughout my career, and there tends to be six common, tactical mistakes when it comes to inbound process: They don’t have sales and marketing alignment and accountability documented in a comprehensive SLA.

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Join 400+ VCs NEXT WEEK at SaaStr’s FREE New New in Venture NEXT WEDNESDAY

SaaStr

Ok it’s gonna be GREAT! Top VCs and Cloud leaders are speaking, from Aileen Lee to Keith Rabois to David Sacks to Ann Miura-Ko and more. We’ll have The Midas List LIVE with Alex Konrad. And just as importantly, VC <-> founder meetings and matchmaking has already begun. We have over 400 VCs already coming to New New in Venture, click here to check them out. 130 VC <-> founder meetings already scheduled. 787 meetings being set-up.

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Driving Growth, Customer Satisfaction, and Retention through Usage-Based Pricing

As companies strive to boost revenue, deliver customer value, and stay competitive, they are increasingly embracing the potential of usage-based pricing.

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Are subscription businesses more resilient in a crisis?

Zuora

This piece was originally published by Iman Ghodosi, Zuora’s VP and GM of APAC, in The Australian. In my […]. The post Are subscription businesses more resilient in a crisis? appeared first on Zuora.

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a16z Podcast: Pandemics ? Early Detection, Networks, Spreaders

Andreessen Horowitz

Pandemics are predictable; what’s not predictable is the intensity, or the precise timing of arrival. That’s where early detection — not just rapid warning (as with something like Google Flu Trends back in the day), or even delayed warnings (as … The post a16z Podcast: Pandemics — Early Detection, Networks, Spreaders appeared first on Andreessen Horowitz.

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5 Best Practices for Using Competitive Intelligence in Sales Enablement

Sales Hacker

To be successful, organizations have to have good product-market fit , customer trust, and a fantastic customer experience throughout the entire customer lifecycle. As such, much of sales and marketing’s focus is external to attract customers, and rightly so. However, to truly delight potential customers and stay ahead of your competition, the flow of information internally needs to be timely and seamless.