Buffer Resources

APRIL 9, 2024

  Enter: these AI productivity tools, all of which help me streamline, automate, and optimize as much as possible. As we’ve talked about on our Open Blog , we use Notion at Buffer to house most of our (very thorough) company documentation. These are the ones I keep coming back to. 

AI Search 102

AI Search AI Social Media ChatGPT 102

SaaStr

DECEMBER 11, 2021

We’ve talked on SaaStr about leaning in on Customer Success as much as possible. And it’s been fun to see lots of startups and bigger companies internalize this. And — this is the counterintuitive part — you must do this even though it will NOT impact churn at first. There’s too much going on.

Sales Hiring 275

Sales Hiring Customer Success Headcount Churn 275

Stax

JANUARY 24, 2024

Intuit’s Firm of the Future blog post published in November 2023 states: “We encourage you to consider QuickBooks Online because we have continued to innovate and improve on it. Does this mean that every company currently using QuickBooks Desktop will need to transition to a new system? One-off vs. ongoing cost.

Payment Solutions 88

Payment Solutions Payment Features Payment Services Payment Methods 88

Baremetrics

OCTOBER 8, 2021

One of the most important metrics is customer acquisition cost (CAC). CAC represents the total cost to onboard a new paying customer. It can include everything from your sales and marketing expenses per new customer to the per customer cost of running your free trial. However, calculating CAC directly in Stripe can be difficult.

Payment Services 96

Payment Services Payment Methods Payments SaaS Payments 96

Blulogix

DECEMBER 12, 2023

Let’s break down the case for UBP: 1. No more guessing games about how much you’ll make next month. No more panicking over lost subscribers because they couldn’t justify the cost. Customer-Centricity at its Finest: Customers today are tired of feeling like they’re being held hostage by their subscriptions.

Pricing 59

Pricing AI Search Subscription Payment Features 59

Intercom, Inc.

APRIL 13, 2018

Tomasz Tunguz explains that the fastest-growing SaaS businesses rely much more on upsells than their slower-growing competitors. Integrate the product into your efforts. One of the best ways to make an upsell happen is to integrate the product into your efforts. Call-back rates are typically below 1%. Only 23.9%

Scale 224

Scale SaaS Sales Sales Funnel 224

User Pilot

OCTOBER 29, 2023

WTP helps SaaS companies choose optimum prices for their products to maximize profit. Another method to influence WTP is by offering integrations to other products because it enables users to easily embed it in their workflows. As mentioned, willingness to pay tells you how much your users are ready to pay for your product.

SaaS 95

SaaS Interviewing Pricing Market Research 95

Baremetrics

OCTOBER 26, 2021

Much like Amazon, when Shopify first began, it was a simple shop and not the ecommerce platform we know today. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. One of the most important metrics is customer acquisition cost (CAC). Table of Contents.

Payment Solutions 98

Payment Solutions Payments Payment Methods SaaS Payments 98

SaaStr

JULY 18, 2019

This probably is mostly true, especially since 70% of the top SaaS companies are really just new versions of old, established categories. In the enterprise, CIOs are getting fatigued on the soft costs to train employees on new apps that don’t absolutely need to learn. The average company uses 60-100+ SaaS apps already.

Headcount 202

Headcount Enterprise Pricing Onboarding 202

Neil Patel

SEPTEMBER 12, 2020

Do you want to start a simple blog documenting your travel adventures? For example, these sites typically have a lot of features that other types of website builders have, such as the ability to blog. For instance, you may have a kitchen renovation company and want to start reaching potential customers online.

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

Baremetrics

DECEMBER 7, 2023

This post is part of an ongoing series for SaaS founders and CEOs on setting up their financial stack in a scalable manner. It’s just that every modern billing tool claims to be the best, somehow has a 5-star rating, and you end up combing through blog posts comparing countless billing platforms feature by feature.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

User Pilot

OCTOBER 28, 2020

In our last blog, we showed you what you need to do and to avoid to make awesome product tours and walkthroughs. In this blog, we’re going to take your through the market-leading product tour software and solutions out there so you can choose the one that suits you best. Too many product tours are passive, untargeted and ineffective.

Software Review 105

Software Review Software Onboarding Systems Review 105

Baremetrics

OCTOBER 10, 2021

Inbound marketing is the process of getting potential clients to find your company. Both of these tasks can rely on content marketing , for example events, podcasts, blogs, and social media posts. When you have many clients, it can be difficult to calculate your MRR, ARR, LTV, and so much more. Table of Contents.

Payments 98

Payments Payment Methods Payment Solutions Marketing 98

Intercom, Inc.

FEBRUARY 1, 2022

“80% of customers are more likely to do business with a company that offers personalized experiences” People naturally gravitate towards others that make them feel safe and valued – the same thought process can be applied to customer support. The good news? Businesses who act fast can close the expectation gap.

Customer Support 118

Customer Support Scale Trends Investment 118

Incredo

DECEMBER 3, 2019

And here are the best answers we have received. #1 Denis Lunev Founder at DepositFix , Payment Integration for HubSpot “ The most expensive time of year to advertise on Google and Facebook is Black Friday and Christmas. And we’ve used that multiple ways to draw a ton of positive attention to our company.

SaaS Payments 204

SaaS Payments Payment Solutions Payments Social Media 204

SaaStr

NOVEMBER 16, 2022

Audience Member 1: I follow your tweets and your content and I really love all the materials you guys put out there. It probably goes back to so much of our iconic piece, first of all, and some of this was really innovative years ago and now is table stakes and copied. He had come from a failed SaaS company and was mid-pack at best.

Sales Hiring 222

Sales Hiring VP of Engineering Payment Methods Scale 222

Neil Patel

DECEMBER 12, 2020

The best part? The Top 4 Options For The Best Free Website Builders: Wix – The best for e-commerce sites Weebly – The best for general sites WordPress – The best for blogging and content creation Site123 – The best for quick and easy landing pages. There are many free website builder options. Learning Curve.

Payment Methods 145

Payment Methods Payments Payment Services Payment Solutions 145

OPEXEngine

APRIL 26, 2022

In fact, according to several sources, it can cost up to 7x or more to acquire a new customer than it does to retain an existing one. Well, capturing as much total available market (TAM) makes growing your business through customer acquisition necessary. What is Customer Acquisition Cost (CAC)? So why even bother?

Acquisition 59

Acquisition B2B Benchmarks SaaS 59

User Pilot

MARCH 15, 2022

Why a go-to-market strategy plays an integral of your SaaS product success? In this blog post, you’ll learn everything about go-to-market strategies. You can use it to determine the customer acquisition cost and choose the most suitable strategy for your SaaS company and product. Slack and Dropbox.

Strategy 82

Strategy Marketing SaaS Customer Lifetime Value 82

Incredo

DECEMBER 3, 2019

And here are the best answers we have received. #1 Denis Lunev Founder at DepositFix , Payment Integration for HubSpot “ The most expensive time of year to advertise on Google and Facebook is Black Friday and Christmas. And we’ve used that multiple ways to draw a ton of positive attention to our company.

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

ChurnZero

FEBRUARY 4, 2022

A huge part of how customer success collects intel and feedback from customers is by talking with them. When an organization undergoes an acquisition or merger, customer success leaders may be pulled into parts of the process that concern customer data. Once the merger is complete, the organizations will focus on integration.

Customer Success 98

Customer Success Metrics Engagement Software Review 98

User Pilot

FEBRUARY 4, 2023

TL;DR Strategic initiatives are a company’s purposeful, long-term activities to achieve larger goals and objectives. Strategic initiatives, objectives, goals, and key results are all important in a company’s strategic plan but have specific differences. Why should you make a strategic initiative?

Development 91

Development Scale Retention Onboarding 91

Totango

AUGUST 25, 2022

Balancing Customer Acquisition Costs and Lifetime Value. The strategy of using customer engagement to increase sales can be framed in terms of balancing customer acquisition costs (CAC) with customer lifetime value (CLTV). A company must develop or achieve tools that will help them measure customer behavior.

Engagement 96

Engagement Strategy SaaS Scale 96

Neil Patel

OCTOBER 2, 2020

Most know how to ask customers for reviews, but they’re unsure how to handle the other important parts of reputation management. If you have the right reputation management company, you’ll have the help you need to improve your company’s online reputation. The 5 Top Reputation Management Companies in The World.

Management 141

Management Technical Review Social Media Software Review 141

Scytale

APRIL 2, 2024

In brief, Vanta is known for automating compliance-related tasks and helps companies streamline the audit-readiness process. Specific platforms and solutions just simply suit certain companies better than others. 1 Scytale Scytale is fast becoming the leading choice regarding preferred compliance and risk management tools.

Technical Review 40

Technical Review Systems Review compliance Software Review 40

Scytale

APRIL 2, 2024

In brief, Vanta is known for automating compliance-related tasks and helps companies streamline the audit-readiness process. Specific platforms and solutions just simply suit certain companies better than others. 1 Scytale Scytale is fast becoming the leading choice regarding preferred compliance and risk management tools.

Technical Review 40

Technical Review Systems Review compliance Software Review 40

Neil Patel

FEBRUARY 17, 2021

Neuromarketing is a branch of marketing that integrates consumer phycological principles with marketing best practices. I’ve talked a lot before about consumer psychology, both on my blog and elsewhere. The site of something attractive — even a beautifully packaged product — triggers the part of our brain that governs hand movements.

Sales 142

Sales Government Branding Content Marketing 142

User Pilot

NOVEMBER 28, 2022

Revenue churn is how much money you’ve lost because of cancellations. If you’re a SaaS company, the ideal churn rate is between 5-7%. Proactively reach out to detractors who are at risk of churning and offer 1-on-1 help. Customer acquisition costs more than customer retention. Then multiply it by 100.

Churn 92

Churn Software Review SaaS User Experience 92

Neil Patel

FEBRUARY 21, 2021

Your SEO company could be hurting your business. I’ve organized the article into three parts. If you get an answer like that, I recommend firing the SEO company as fast as you can. Rankings drop for a variety of reasons, and it might not have anything to do with your SEO company. I don’t want that to happen to you.

Outsourcing Services 138

Outsourcing Services Sales Hiring Revenue Investment 138

Sales Hacker

AUGUST 4, 2023

Earlier this week, we announced that my new company, the GTMfund , has acquired my old company, Sales Hacker , from my…other old company, Outreach. It’s very unusual that when you sell a company, you get a say in what happens after that. In college, I started two companies. Let’s get into it.

Scale 61

Scale Sales Hiring Sales Payments 61

Neil Patel

JANUARY 20, 2021

Reason 1: Nurture More Leads and Organic Conversions. That’s fine – but it leaves so much opportunity on the table to drive real results for your business. When you do this organically, it won’t cost you anything besides time and effort. Reason 2: Reduce the Cost Per Click of Paid Campaigns. Let’s jump in.

Social Media 145

Social Media Software Review Branding Engagement 145

Kellblog

DECEMBER 27, 2021

I don’t frequently write about supply chain, but I made this prediction because for years I have wondered if, in our quest to wrest inefficiency from the supply chain, we were undervaluing resilience to Black Swan events from wars to infrastructure failures to natural disasters [1]. from the Bay Area to cheaper parts of the state).

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

Scytale

NOVEMBER 20, 2023

Additionally, a too-broad scope significantly lengthens the auditing process and costs more money. This scope aims to bring much-needed clarity on controls and systems and lay out everything that should be evaluated to ensure your data security. An example of this is your company incident response plans and remediation procedures.

Technical Review 52

Technical Review compliance Systems Review Software Review 52

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. So, very excited to have both of you with us today, and thank you so much for making the time.

Payment Solutions 148

Payment Solutions Pricing Payments Payment Services 148

Neil Patel

OCTOBER 25, 2021

Without customers, you wouldn’t have much of a company. You can collect data related to visitors, broken down by company, as well as the pages that they are viewing. When it comes to sales lead management , there aren’t many companies that do it better than InsideSales. Let’s get started! InsideSales.com. Sales campaigns.

Sales 131

Sales Social Media Cloud Software 131

ChurnZero

JANUARY 20, 2021

This is a guest blog post by Justine Dennis, Manager, Customer Success & Support at Fusebill. . If you take care of your customers from day one, you create a kind of kick-start for new customers,” Meyns said on the business’s blog. Mattias and I could hardly grasp that a company like that was keen on acquiring us.

Customer Success 98

Customer Success Scale SaaS B2B 98

Neil Patel

MARCH 25, 2021

The company has this to say about this digital marketing tool: From attracting visitors to closing customers, HubSpot brings your entire marketing funnel together. With this software, you have access to tools that help with: blogging SEO social Media website lead management landing pages calls-to-action marketing automation email analytics.

Payment Methods 144

Payment Methods Social Media Marketing Business 144